Ibotta, Inc.

Everything they said was a complete lieMy coworkers joined and they’re saying that I was me that joinedI have verification and seperate devices these were created onI also told them I could provide telephone numbers, emails and everything else to verify these and they refuseThey are liars and scammersThey make up stuff on you to not have to payI have every receipt I have scanned into the Ibotta app also scanned into *** savings catcher and NOTHING was fraudulentNone of my things were “double redeemed” as they want to try and sayI will not quit until they have resolved this issue and given me the money I EARNED HONESTLY!! They should quit trying to cheat people out of their moneyFunny that they deactivate my account but yet they still made money off of the things I purchasedSCAMMERS! Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Thank you for providing this user's responseAt this time, this user's account is deactivated, which means we are unable to credit their account for the desired amountAlso please note that our minimum cash withdrawal threshold is currently $for every userIf the user would like to reinstate their account, please have them contact our *** *** at ***@ibotta.com

Complaint: ***
I am rejecting this response because receipt images provided by the company were from after I contacted them that my phone was lost/stolen Furthermore, since receiving their reply via the Revdex.com, my personal email account has been inundated with automated emails from this company (I received emails from Ibotta between 1:PM and 1:PM).
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountIt appears that you received the following email yesterday: "Thank you for your inquiryWe have reviewed your case and it appears you have accidentally created multiple accounts with usYour account
under *** will remain active, but we have deactivated the subsequent account and removed the associated phone number.Per Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta accountAdditionally, please ignore all deactivation emails that may have been sent in errorYour original account remains open and active.Thank you for your cooperation and have a great day!"As stated in these correspondences, your original account remains open and activeFor any other concerns, please write in to our Support Team via emailHave a nice day!

Hello, Thank you for the concern regarding your accountWe have checked into your account and into all past correspondences with our Support Team and it appears that this issue was recently resolvedYour account was re-credited for an error on our end. If you have any additional questions, please continue corresponding with our Support Team via email Thank you for your patience and understanding

Hello,Thank you for the concern regarding your accountWe have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use,
Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. At this time, we are unable to reactivate your accountThank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:Even though Ibotta allowed me to redeem $out of my $in credit I still have $left on the account that I cannot acquireOne of the two main issues has been resolved, but the other issue still remainsThey only unlocked my account long enough for me to get the majority of my money off the account, but I account has deactivated again after thatI can't create a new account as they have banned my name, email, and birthdateI explained why my account shouldn't have been deactivated as I was showing my year old mother how to use Ibotta when this error occurredNot only is she brand new to smartphones she also has signs of dementia and had no idea that she submitted her receipt on my accountNow even if Ibotta reactivates my account there is still concern that they will deactivate it again once the Revdex.com comes to an appropriate resolutionI have read other users being bullied and scammed by Ibotta like I have, so they need to be investigated for shady business practices.
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our Support TeamAs stated in previous emails, we have completed the review of your account and based on our review, we have chosen to permanently deactivate your account.It
appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The user was granted the offer and accompanying bonus credits for her purchase with *** on 3/28/

Hello ***, Thank you for your explanation and concern regarding your accountIt appears that you have had continued correspondence with one of our representatives. We have completed the review of your accounts and based on our review, we have chosen to keep your accounts deactivated.On
February 16th, your wife was given a one time courtesy reactivation after violating the below Terms of UseSince this reactivation, we have verified that this behavior has continued. We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. At this time, it appears that you have been given the opportunity to withdrawal your funds and then your accounts will remain deactivatedThank you for your cooperation and understanding

Hello, Thank you for your response regarding your accountWe have shared an image of the top of the counterfeit receipt; this is the receipt that is dated 12/9/In comparison to the receipt that is dated 1/21/18, you can see that the font is different between the two receiptsThe two receipts have both come from the same store and are both from a self checkout laneWe were also able to compare the submitted receipt to other receipts submitted by the same user and were able to find discrepancies in the receipt that would signal a counterfeitTherefore, we can confirm that the receipt in question was created for the sole purpose of earning Ibotta credit. We hope that this provides clarity for the user and are available for further questionsThank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because: I would like to be credited for the *** wine which caused my account deactivationTwo bottles at $each ($2.00) I only purchased these wines because of the Ibotta rebate
Sincerely,
*** ***

Hello, Thanks for your reply and I have read your correspondence with our teamThe *** rebate was added on 9/9; the previous rebates for *** expired in August or had previously been redeemedOn 9/10, a *** receipt was submitted that has ONE *** item on the receipt which I manually added to your accountOn 9/at midnight, the cashback bonus ended to which out of the required offers were applied to the bonusOn 9/a Target receipt was received to which you were credited with ONE *** offer (added to your account on 9/9) but this receipt does not apply to the bonus as the items were purchased after the close of the bonusOn 9/another Target receipt was received to which you were credited with TWO *** offers (added to your account on 9/16) but this receipt does not apply to the bonus as the items were purchased after the close of the bonusYour account was credited with an additional *** offer because you were credited with two but your receipt shows a purchase of three.I hope this better explains the offer and bonus but please let me know if you have more questionsThanks and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will reopen case if I feel it is necessary
Sincerely,
*** ***

Hello, Thank you for the clarificationWhen a user supplies Ibotta with a landline, the system will call the landline and speak a verification code to the userThe user will then input the number in order to verify their accountUnfortunately, we are unable to make any further changes to the phone number on the user's account since the user cannot provide the phone number currently linked to the accountIbotta does not guarantee nor recommend utilizing the services of third party text apps and services as mentioned in our Terms of Use regarding the major and minor cellular services that we partner with. As stated, we are happy to test any list of phone numbers that the user is willing to provideWe hope that the user will provide us with phone numbers to attempt to remove the numberWe apologize for the inconvenience and have a nice day

Complaint: ***
I am rejecting this response because:As previously stated and clearly misread, this business continues to ignore the fact that the terms have been updated since the previous offer had since expired! This is a poor business and deserves to go out of business as they clearly are unable to handle business practices in a professional manner! I strongly encourage many users to delete the app with no further use and continue to write corporate companies to express that they cease to do business with ibotta as they can clearly not handle accordingly! It is clear that this company picks and chooses when they want and do not want to honor any offer! I am disgusted that a company would conduct themselves in this manner! I will continue my efforts to help others see the light of how dishonest and corrupt this corporation is!
Sincerely,
*** ***

Hello, Thank you for the concern about your accountIt appears that you have had extensive correspondence with our representativesAs stated in a previous email, we have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We
verified that receipts submitted to us, through your account, violate Ibotta's Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely.We also verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account and your *** purchaseOn 11/6/17, the user wrote the Care Team regarding a *** purchase that did not show up as pending in the user's accountWhen an order is considered "dropped" from the system, meaning that the pending notification
does not show up in the account, the Mobile Care Team is required to obtain the purchase information (confirmation email) and contact two third parties: our Affiliate and the retailer (***)We share the purchase information with both parties who then investigate the orderUnfortunately, Ibotta cannot control the investigation by the third parties, including the retailer, and when they will respond to Ibotta regarding the dropped purchaseOn 12/8/17, we received information from *** regarding the purchase and the user's account was credited with the eligible offer. Regarding the user's purchase made on 11/24/17, the user was credited for this offer on 12/8/17, which is days after the purchase dateThis is aligned with the in-app notification that the user's purchase would be credited within days, up to days as the pending period states. If the user has any further questions regarding her purchases, we suggest writing the Care Team for assistanceThank you for your patience regarding our need to reach out to the third parties as well as your understandingHappy earning!

Hello, Thank you for the concern regarding your accountUpon review of the user's account, we are firm in our decision to keep the account deactivatedOn multiple occasions, the user would submit a receipt through the app for more offers than are actually present on the receiptThis did not
just happen one time, but in excess of timesAfter the first submission was submitted, the user would then submit the SAME receipt for additional offers that were not present on the receipt at allThis also happened in excess of times. Therefore, it is Ibotta's understanding that the user is intentionally attempting to fraud Ibotta by submitting receipts to redeem offers that were not actually purchased or retainedPer Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchased.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your understanding and cooperation