Ibotta, Inc.

Hello ***,Thank you for the concern regarding your accountAs stated in previous correspondences, we have completed the review of your account and based on our review, we have chosen to deactivate your account and keep a network of suspicious accounts associated with your account inactiveWe
can see that accounts were created in total in an attempt to exploit our referral programThree different names can be found across these accounts.We have verified that you have attempted to refer more than one account that uses the same account or purchase informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta's referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, rescind any referral bonuses, or take any other actions as appropriate. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Final Consumer Response /* (2000, 6, 2015/11/03) */
Hello,
Thank you very much for getting back to me and for filing my case! It's wonderful that your work gives consumers a voice
The business Ibotta did finally get back to me on the issue and now the issue has been solved
Again, thank you
very much
-***

Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated ONE account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account.-We verified that too many accounts have logged in using the same devicePer Ibotta’s Terms of Use, Section 11, each unique mobile device may not be associated with more than two (2) user accounts.To resolve this issue, you will need to log in from your own unique deviceMoving forward, one additional account can login to your device, and all other accounts that attempt to log in will be deactivated. Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: ***If you have any questions or concerns please let us knowHave a great day!

Complaint: ***
I am rejecting this response because: The reasons stated for deactivation of my account are not a violation of Ibotta's terms of use I have given a valid reason for what they term as, irregular shopping behavior' Due to the irregular shopping behavior, they have "reason to believe" that I am using their service to redeem rebate money on purchases made, and retained by others, but I have repeatedly pointed them to look at the receipts, which show that ALL purchases were made using the same debit/credit cards, which belong to me This should be proof enough that these purchases were not made by anyone other than myself, and therefore have not violated any terms that should result in the permanent deactivation of my account I have also offered to work with Ibotta to provide any further info needed to prove that I have not violated their terms, and that their reasons for the deactivation of my account has no basis Ibotta has shown an unwillingness to provide me with any solid reasoning for the termination my account, by ignoring my multiple requests to do so The entire basis for their actions, is based on a 'feeling' that I'm engaging in something fraudulent, despite that I can prove otherwise, thus making their actions completely baselessThere is nothing in their terms of use, that says I cannot shop at a retailer more than once a day, yet they continue to site that as the reason for my account deactivation I have done absolutely nothing wrong to warrent this action, and I want my account reinstated, unless Ibotta can come up with something more than "we have reason to believe..."I have been more than cooperative, more than willing to provide with whatever they need, and all I've gotten in return, are vague email responses that don't answer any of my questions I would not be fighting so hard for something, if I did indeed, engage in misconduct of the rules This is not how a legitimate business should operateI feel that Ibotta's treatment of me as their customer, as well as this entire situation, is wholly unethical and disgraceful
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Hello, Thank you for the concern regarding your accountIn order to proceed, we will need clear and full photos of the following: your *** *** receipt, purchased item(s), and the item barcode(s). Thank you for your assistanceHave a nice day

Complaint: ***
I am rejecting this response because: Considering the only return I have ever done was, in bulk, for about $in earned cash back, I'm not sure where you got $fromI returned a few cooking products that were useless and not worth what I paid for them, so I returned themI cannot believe you are sticking to your guns about not reactivating my accountYou leave me no choice but to reach out to my contact at *** that inquired to me about doing a story on the scam you provide to your usersYou have exactly calender days to reconsider before all records and these messages from the Revdex.com are released. Please govern yourself accordingly
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountUnfortunately, we are unable to unlink the currently linked phone number without first verifying that phone numberWhile we understand that the user does not remember their previous phone number, we must abide by our policy and cannot make changes to the account without verification. We truly apologize for the inconvenience and hope that the user can provide the phone number in the futureThank you and have a nice day

Complaint: *** I am rejecting this response because: there has been no violation of the user agreementI invited separate individuals (my father and sister)Please see the attached file to see that we are indeed separate peopleFurthermore, if you look at your system, you will see that there are separate phone numbersMoreover, we have separate devicesLastly, I will escalate the matter and file a complaint with both Colorado's and Pennsylvania's Consumer Protection Agencies (through both states respective Attorney Generals' offices, for matters relating to consumer goods and contracts), if this matter is not solved promptly and all accounts belonging to my family members restored through the Revdex.com. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I emailed again earlier to dispute my claim as follows which I did not hear anything backI have looked online and found many disputes against Ibotta for the same thingI feel they should have notified me if they did not want me to submit multiple receipts at the same time. No warning , nothing! I am justly owed for the receipts I have earned to dateI have done nothing wrong and my account should be reactivated so I can collect the money that I have earnedThank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Show me concrete evidence or proof that I did even just one of those things listed in your replyI do not know how else to make this anymore clearer, AS GOD IS MY WITNESS, I -KNOWINGLY OR UNKNOWNINGLY- NEVER ONCE PERFORMED OR ATTEMPTED TO PERFORM ANY OF THE CLAIMS OR ACTIONS THAT THE BUSINESS IS ACCUSING ME OF DOING TO VIOLATE THEIR TERMS OF USE.Because I do not take Ibotta's accusations lightly, I am willing to provide a sworn statement that is solely based on facts and evidences that would be taken under oath to clear my name (and user account) of any and all wrongdoingIf it was an option, or if Ibotta wants to pay for it, I would be more than happy to submit myself to a lie detector testI honestly do not know what else I can do or say to show that their accusations are being leveled against a honest customer and new user of Ibotta. If Ibotta is firm in their decision to deactivate my account, then the burden of proof is on themI will not be satisfied with their Response until they can show and prove just one (even though they accused me of like or violations) of their terms was broken because of an action that was performed on my Ibotta account. Sincerely,*** ***
*** ***

Hello, Thank you for the concern regarding your accountThis user's account is currently in validation which can take up to hours for a complete reviewThe user was responded to on 9/4/and was notified regarding the hour holdOnce the validation of the account is complete, the
user may be granted access to their earningsWe appreciate the user's patience while Ibotta validates the account. Thank you and have a nice day

Hello, Thank you again for the concern regarding your accountWe have re-evaluated your account and have determined that we have awarded the appropriate amount for the rebates earned.Again, we apologize for the inconveniencePlease allow up to hours from your initial email and one of our representatives will get to your issue in order to solve it as quickly as possibleFurthermore, in the future, we will not address any emails that include profanity or threatening language. Have a great day

Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: *** After looking in our system, we never received an email from your email addressIn the future, be sure to contact us directly via email at the correct address - *** - and allow hours for a response from our teamThank youHave a great day!

Hello, Thank you for the concern regarding your accountIt appears that you have had several correspondences with members of our team. We have completed the review of your account and have chosen to permanently deactivate your account.We verified that receipts submitted to us, through
your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, reverse or correct user rewards balances, or take other actions as appropriate. Any user who does not retain items that receive rebate credit with Ibotta will be deactivated. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Initial Business Response /* (1000, 6, 2015/08/21) */
Thank you for bringing this to our attentionWe have reviewed the case in question, and it appears that the issue is that none of the activities for the rebate were completed before submissionOne of the requirements for an Online Rebate is
that at least one of the activities be completeSince completing the activities give the value for the rebate, if none of them are active, the value for the rebate is $
So, while the link was successfully used and we received the transaction from our affiliate, the rebate can't be completed because it currently has $in valueWe hope this helps clarifyIf the user has any other questions or concerns, our Support Team can be reached at ***
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue then is with the ibotta appI followed all the steps that was needed in order to complete the rebateI believe your company needs to own up to your ibotta app mistake and give me the rebate amount
Final Business Response /* (4000, 10, 2015/09/06) */
Thank you for your responseAs a one time courtesy, we have had our Support Team contact the user with instructions on how to proceed with a manual credit for this rebateWhen the user is able to activate the rebate, our Support Team will manually complete the rebateThe user should receive an email from our Support Team within a few hours, and they can assist the user with getting creditOur Support Team can also be reached through ***
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (2000, 12, 2015/09/08) */
This matter has been solvedThank you for stepping in and helping!

Hello, Thank you for the concern regarding your *** purchaseAfter receiving the information provided by the user, on Tuesday, 1/16/17, we reached out to the Care Team to review the user's purchase, cancellation, and replacementAs a result, the user received the offer and the offer
credit in questionWe apologize for the inconvenience and are available for any further questions. Thank you and have a nice day

Hi there,Thank you for bringing this to our attentionThis user's account was deactivated due to creating a subsequent account which is against our Terms of Use.However, this user has still been in contact with our Support Team, and they are currently working towards a solution.If the user is
having trouble communicating with their assigned team member, please let us know here, as we would like to ensure that this issue is handled properly.Thank you and have a great day!

Hello, Thank you for the concern regarding your accountThe user's account was credited on 10/1/Please let us know if you have further questions. Thanks and have a nice day

Everything they said was a complete lieMy coworkers joined and they’re saying that I was me that joinedI have verification and seperate devices these were created onI also told them I could provide telephone numbers, emails and everything else to verify these and they refuseThey are liars and scammersThey make up stuff on you to not have to payI have every receipt I have scanned into the Ibotta app also scanned into *** savings catcher and NOTHING was fraudulentNone of my things were “double redeemed” as they want to try and sayI will not quit until they have resolved this issue and given me the money I EARNED HONESTLY!! They should quit trying to cheat people out of their moneyFunny that they deactivate my account but yet they still made money off of the things I purchasedSCAMMERS! Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***