Ibotta, Inc.

Complaint: ***
I am rejecting this response because:They said they already credited my account a $confusion bonus, but they liedNow they’re showing a rebate that’s not in questionIt was and still is the $cash out bonus “I will accept that bonus as soon as they give it to meI believe this further proves their deceptive dealings saying that they gave me something they didn’tNow they’re trying to switch the bonus in question for a different one.
Sincerely,
*** ***

Hello, As stated previously, we have completed the review of your account and have chosen to permanently deactivate your accountAs a reference, we have attached a photo of the submission of a counterfeit receipt. We verified that receipts submitted to us, through your account, violate Ibotta’s Terms of UsePer our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with IbottaAdditionally in Section 10.6, we state that users may not attempt to obscure the date on a receiptFor example, we do not accept submissions without any clearly legible date shown or without any date entirely. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. We will be unable to reactivate your account at this timeThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account. We have completed the review of your account and we have chosen to permanently deactivate your account.It appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping
behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. At this time, we are unable to reopen your accountThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account. Thank you for
reaching outHave a great day!

Hello,Thank you for the reply regarding your accountWe are happy to provide further additional information regarding the user creating multiple accounts. ***@gmail.com (*** ***) invited ***@yahoo.com (*** ***) even though the invited account already existed with Ibotta, invited ***@yahoo.com (*** ***) who then shared a device with different users and alternating user information between "*** ***" and "*** ***"The user then created *** (*** ***) who tried to invite ***@gmail.com (*** ***)The user also invited ***@gmail.com (*** ***) and ***@gmail.com (*** ***) who were then sharing a device with other accounts using the account information of *** *** who was also invited by the initial email address. Unfortunately, the user is creating additional email addresses to "invite new users" in order to earn the referral creditIn many instances, a new identity will be created using an *** *** variation email address but then with a different alteration to the user nameAfter creating that identity, at least additional accounts with different email addresses but the same identity will be created using the same referral code (***@gmail.com)The users are not making any purchases, are all created on the same device, and are all linked to the same individual *** ***. Therefore, we are firm in our decision to maintain deactivation on this and many of the additional falsely created accounts as they violate Ibotta's Terms of Use regarding referral fraudWe appreciate the user's understanding and cooperationThank you

Hello, Thank you for the concern regarding your accountWe have looked into your account and it appears that we have received no correspondence through our customer support portal addressed from your email account. We have escalated your case and you will receive an email
from our Support Team regarding your account by the end of the dayPlease continue corresponding via email to resolve this matter. Thank you for your cooperation and understandingHave a nice day!

Hello, Thank you for the concern regarding your accountIt appears that you have already had extensive correspondence with our Support TeamWe have completed the review of your account and based on our review, we have chosen to permanently deactivate your account. We verified that
receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Additionally, it appears that your receipts show multiple transactions per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hi there,Thank you for bringing this to our attention.It seems as though this user's account has been deactivated due to submitting receipts that were altered from their original form in order to receive credit. Per Ibotta’s terms of use, Section 10.1, users may not submit to Ibotta purchase
information that is false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem Offers with Ibotta; and ,Section 10.6, users may not attempt to obscure the date on a receipt, such as by purposefully uploading a receipt without any date shown or without any clearly legible date shown.Unfortunately this user's account has been suspended indefinitelyUnfortunately this user does not have enough remaining funds in order to withdraw.For more information, please have the user contact ***.Thank you and have a great day!

Hello, Thank you for the concern regarding your accountThe support team is experiencing much longer than response times and we appreciate your patience and understanding. Our team has responded to your inquiryPlease continue correspondence with the support team to resolve your
inquiryThanks and have a great day!

Hello, Thank you for the concern regarding your accountWe have sent you an email through our correspondence systemPlease look out for an email from our Support Team by the end of the day and continue contact via email. Thank you for your patienceHave a great day!

Hello,We have completed the review of your accountBased on our review and re-evaluation, we have chosen to keep your account deactivated.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from
IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. Additionally, the account was deactivated due to suspicious network activityThere have been a multitude of accounts created via referrals that are not legitimate due to the sharing of the same receipts, purchasing information and or activityThis activity does not reflect the activity of actual individual users using the appPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.At this time, we will be unable to reactivate your accountDue to the nature of our business we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity. Thank you for your cooperation and understanding

Initial Business Response /* (1000, 5, 2015/07/25) */
Thank you for bringing this to our attentionOur Fraud Prevention Team was notified of possible fraudAfter reviewing the case and working with the user, our team was able to reactivate the user's accountWe were also able to confirm that the
user successfully retrieved their fundsIf the user has any other questions or concerns, our Support Team would be happy to assist them
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for reinstating my accountI was able to request funds and they were deposited

Complaint: ***
I am rejecting this response because: To whom it may concern,Frankly, I am at a sincere loss for words from your last responseQuite honestly did anyone really review the statements I sent per your request? If someone did, you would see a pattern of purchases to the locations listed on the receiptsYou would also see corresponding amounts as wellAs mentioned before, this is not all purchases, there were cash purchases as wellI also offered to send more credit card information (if necessary) as I have many credit cardsI just sent statements from of my more used cards as per your (IBOTTA's) request.I have tried to handle this is the most business like fashion, gave all information requested (and offered more)I have enjoyed the IBOTTA app, and made numerous purchases, money spent out of my own pocketIBOTTA offered rebates for these purchases, and now after the consumer has spent the money, IBOTTA conveniently uses a scapegoat to absolve themselves of having to pay money earned out to the person who earned it. I am sure there have been others that may have taken advantage of the the APPI feel where you (IBOTTA) is coming from. This is not the case with my accountI suggest this needs to be tempered with looking at each situation individually for its merits, and resolved with that integrity in mindI am offering as much as you are requesting, and trying to resolve this amicably.Let me know what you need furtherI will send ASAPI spent the moneyI am due the moneyPlease sincerely review the statements Best,*** ***
Sincerely,
*** ***

Hello, Thank you for your reply regarding your accountAs previously stated, the correct flow for using and purchasing through Ibotta to *** was used minutes AFTER your initial purchase was madeTherefore, the correct process for using Ibotta's mobile shopping rebates was not followed. However, as a ONE time courtesy, our team has credited you the $maximum eligible for the rebatePlease note that future discrepancies of process will not be granted creditLet our team if you have further questions. Thank you and have a nice day

Hello, Thank you for the concern regarding your accountWe have looked into your account and email history with our team and it appears that you wrote in regarding your account status just hours agoWhen you send in an email to our support team, you receive an email requesting that users
wait up to hours for a response, due to the number of inquiries coming into our queue. We are considering this a new case that needs review, so we have determined to continue the correspondence in our system via email. Please look out for an email from our team by the end of the dayThank you for your understanding and cooperationIn the future, please allow hours for a response from the initial email

Hi there,Thank you for bringing this to our attentionThis user's account associated with the email ***, is still active and ready for use If they are having trouble accessing their account, please have them contact ***Thank you!

Complaint: ***
I am rejecting this response because:like stated, this is the second time I've requested what your saying proof you haveI have an account, my daughter's have their own accounts one is 16, one is both meet your guidelines, and my room mate has an accountI did refer them however no where in the rules does it state I can't refer friends/familyAs far as purchases go I have every receipt as well as have theyThey may have similar times which is also not against the rules, as we do go shopping together since we live togetherAgain no where in your rules does it state this is against policiesEverything was submitted using different phones and by each person themselvesagain following the policiesAnd now I have been told you shut down the other accounts as wellWe have cell phones people who could have accounts in our house by your policies yet only doYou have now closed legit accounts and seized over $of money that was earned fairlyLike I stated I can prove all of this yet all you keep saying is after review you've broken this rule without providing any proof or truly verifyingcell phones *** ***
*** *** *** *** ***
*** *** ***
*** *** ** *** *** ***Now please tell me how the four of us have broken policy by having different cell phones, different accounts, us sometimes (not even every time) shopping together and all submitting their own receiptsNone of these things are against your policiesI can send proof of each person and their residence and prove that we have not broken any of your policiesMy attorney also agreesPlease provide proof of broken policyWe all have done nothing wrong.
Sincerely,
*** ***

Please review the image attachedThank you

Hello, Thank you for the concern regarding your accountThe user's account was deactivated in order to review for fraudulent activity on 12/4/The same day, the user's account was reviewed and reactivatedThe user withdrew his earnings on 12/10/and has continued to earn on his Ibotta
account. We appreciate the user's understanding of the need to review accounts from time to time and apologize for any inconvenience that this may have causedIf the user has any further questions, please contact the Care Team. Thank you and happy earning!

Hello ***, Thank you for your concern and further explanation of your issueWe have reevaluated your case and have determined to keep your account in a suspended statusIt is not within our policy to keep an account open that has a negative balance due to fraudulent activity. We
returned a total amount of $to your account for the purchase of multiple items on one receipt (Juicy Juice products and laundry detergent), but your account remains with a balance of -$There were several instances in which you uploaded the same receipt in an attempt to redeem a rebate for the same item more than onceThis goes against our Terms of Use, Section 10.3, which states that users cannot "upload receipts to Ibotta that have already been uploaded by you or another user, for the purpose of earning credit from Ibotta for purchasing products that you did not actually purchase." Additionally, we found several instances in which you attempted to claim Budweiser offers several times for the purchase of one Budweiser productIn the rebate details, it clearly states the following: "This rebate may not be combined with any other offer." We hope that this helps to clarify the reasoning behind the deactivation of your accountThank you for your cooperation and understanding