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IKEA US LLC

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Reviews IKEA US LLC

IKEA US LLC Reviews (148)

To Whom It May Concern, Request for redelivery with assembly was submitted and completed on 11/15/ Thanks, lang="EN-US">Mary F [redacted] Customer Relations

First I have to say I love their store, but had a bad experience with Ikea's poor customer serviceI received an email from Ikea regarding the product recall of Patrull Safety Gate and called their customer service to try to see if I could ship back the product because the store is far away from my houseI had to call them timesEach time waited for about to minutes to get a hold of somebodyThe first call was on 7/21/2016, and the agent told me I would hear back from them regarding the answer to my question within business hourHowever, after a week, I did not hear back anythingSo I called again, the agent then told me again I would definitely hear back from them within business hourStill, I did not hear back until I call them the third time on 8/9/and told the agent they could put me on hold for the answerThen finally, I got a refusal answer from them

Hello, We are sorry to hear of the problems ** [redacted] has experienced and can appreciate his frustration Please see the below email correspondence We are refunding ** [redacted] in full for the merchandise and he has accepted Best Regards, [redacted] IKEA US Customer Relations ** [redacted] , My address for mailing the settlement check is: [redacted] [redacted] ###-###-#### From: [redacted] [mailto: [redacted] ] Sent: Saturday, April 19, 08:AMTo: [redacted] Cc: [redacted] ; [redacted] ***; [redacted] ***; [redacted] ; [redacted] Subject: Revdex.com # [redacted] Hello ** [redacted] I am contacting you to resolve this issue that you have brought to our attentionIKEA will send a check to you in full and final settlement in the amount of $ If this is acceptable to you please respond with the Payee name, address, phone and email I apologize that it has taken so long to resolve this issueIKEA takes pride in the quality of our products and servicesIt is disappointing to hear when things do not go wellWe value your custom and hope that this experience will not deter you from visiting IKEA in the future If you have any questions or comments please contact me in the first instance at the information below Best Regards [redacted] Customer Relations Manager IKEA Alan Wood Road [redacted] , PA Office : ###-###-#### x Fax : ###-###-#### [redacted]

[redacted] < [redacted] > 2:PM (hours ago) Hello [redacted] ***- My name is [redacted] and I am writing you to advise you that my recent complaint on IKEA inchas been resolved my the companyThe time it took to resolve the issue was still hugely disatisfactory but a resolution has been provided to me Case [redacted]

Hello - We apologize for any problems The consumer has been refunded his shipping charge and it should appear on a statement in 5-business days

We recently purchased a table from Ikea in Centennial, COAfter driving an hour to get there and an hour back we began to assemble the table and noticed that the corner of the box was smashed and that corner of the table was damagedWe called customer service and after waiting half an hour to speak to someone they said they would ship us a new top but it would be 7-daysWe decided we'd rather drive back to the store than wait so off we went with a two year old and week old in towAfter waiting for our number to be called at the return area we waited another half hour for the new table top to come outLuckily my husband asked to open the box because the same corner was dinged on the box and the table had the exact same damage so then we waited another half hour for the next table top to come out with the exact same issueAt this point we're extremely frustrated and have two small children that are starting to get restlessThe lady we were working with then wanted to go through the same process for a third timeAt this point I asked to speak to a manager so we could actually get the issue resolved and the lady told me I needed to go sit down because she wouldn't listen to me yelling at her, which I was not doingI then found another employee and asked for a manager and explained the situation to which he agreed different steps needed then be taken so we didn't keep pulling defective boxesAt this point my husband asked if he could just go back because knew exactly where they were and could sort through the boxes to try to find one that was not damagedThe manager agreed to let my husband go with him and they finally found a box eight deep into the pile that wasn't damagedWe then had to wait for them to bring the box we'd just pulled through the warehouse because that's their policyminutes later we finally had a table top that was not brokenMy frustration lies within their systems and overall lack of customer serviceYou'd think that after bringing up a table with the exact same defect someone would have the idea to tell the people pulling the boxes that they should make sure they pull one that doesn't have a damaged box (at that point it was obvious that the entire pile had been run into something) instead of making us wait while they pull them one by one while we wait a half hour each timeMy family has been an ikea customer for years but the overall treatment we received and handling of the situation has turned me off of their companyI also emailed the company and have yet to hear any response

Shopping at this establishment was pleasant until I purchased my furniture and was told that this business does not deliver They gave me the option to return my purchase and buy it online to have it delivered or wait for a taxi to deliver my purchaseThis establishment used to deliver and I was told it ceased in March The website says that the establishment delivers that's why I purchased many items The signs near the bathrooms are misleading as well because they say "have it delivered" I was very frustrated at this situation because a peaceful shopping experience became an angry one

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it should be noted that they were not proactive on this, and the only reason they "Authorized" the chargeback was because I initiated a dispute with my credit card companyThey also never responded to my credit card company, which is why I received the chargeback Regards, Stephanie W [redacted]

Complaint: [redacted] I am rejecting this response because: I do not need to place an orderI never once stated that in my complaintI placed my order almost weeks ago on 6/30/2014, but was unable to pay for itIn the order confirmation I received I was told someone would contact me within hours to take payment and set up deliveryAdrienne H [redacted] is incorrect, as Marcus has not contacted meNO ONE has and it has been almost weeks since placing that orderI shouldn't be in charge of having to contact them every day or so with hold times always being around hour before I even get to speak with someone that isn't even able to help me!! What makes things even worse is that the IN STOCK merchandise that I ordered on 6/30/is now OUT OF STOCK and on backorder (all because this has taken weeks for them to try to figure out) So, their response wasn't even a resolutionIt was a misinterpretation of my initial complaintI don't need to place an orderI placed it weeks ago and I am still waiting to make payment and have delivery set upSo, to be clear, I expect a discount on the merchandise I have ordered as well as on the delivery fee Regards, [redacted]

[redacted] – It was determined that her online order was lost in the system We refunded her for the merchandise plus shippingThis issue has been fully resolved

To Whom It May Concern, Customer filed for chargeback for the amount requested and was approved by Ikea Chargeback was authorized 9/15/ Thanks, [redacted] Customer Relations

Hello, We are sorry to hear of the frustrating experience [redacted] had with our Ecommerce department One of our Ecommerce managers called [redacted] on 4/10/and offered to expedite her new order, as well as refund her delivery fee She accepted the resolution We thank [redacted] for bringing this matter to our attention We hope she continues to be a loyal and important IKEA customer Best Regards, [redacted] IKEA US Customer Relations

One of our reps emailed the customer on 12/ At this time, a refund has been processed for the merchandise, including the shipping costs and any applicable taxesThe refund will be issued to the original charging account, and should reflect within 7-business days from processingUse case #: [redacted] to reference the refund until it is received

I would like to express my disappointment in the Service I have received and the horrible experience I am havingOn Friday July 8th I took a minute ride to IKEA, where I have purchased at least pieces of furnitureI am currently looking for new bedroom furniture for myselfI wanted to add new pieces to my Malm collection, however, I notice Malm is no longer being offeredI left purchasing some small items for my children and left interested in the Hemnes collectionI did not purchase anuthing as I was unable to cart the boxesAs I am working from home on Monday 7/11/16, I hear the Ikea commercial in regards to the current recall on the Malm dressers, In disbelief I, immediately call the number to explore my options as I currently have malm dressers, which my children and use of the dressers!! On 7/11/I called the customer service number and speak with Aditi at 11:and I decided to have all of the furniture picked upShe advised the moving company which will pick up the dressers willb e in contact with me between 4-busniness daysShe provided me with a confirmation number of **SSN**513, after of approximately an hour being on the phone after all the holds I was put on and all the information I was required to provideSo, I waited and waited nd waited but never received a callShe did advise due to the recall the volume was high so I was patientFinally 7/29/I was done waitingTired of living in dismay as I had to empty all the dressers in rooms of my house, so they were no longer a hazard to my childrenI call the same "customer service" number to be told "I don't know why you haven't gotten a call and I do not show your confirmation number" I was on hold for minutes until transferred to what I was told, an actual IKEA customer service employeeI had to go through the whole process again that I went thorugh on 7/This was an additional minutesAfter I provided the information I was told the same thing "someone from the pick up company will call you in days"NO sympathy to the fact I was already told this information or an explanation to what exacly happened to my original call orderI then asked to speak to a managerI was transferred to MISTY who advised the compny which IKEAs has outsourced their calls for this recall did not process my information over to IKEA, sorry about thatShe then stated I can give you a new comfrimation number Again so sympathy or attempts to make things rightLater that night I received a call from stating this was the company that will pick up my Malm dressers, and they could come 7/before noonWell I spent my Saturday morning waiting and by 12:no piand no callSo I decided to call the number back and was trabnsfered times for a period of minutes until I reached "Mike" at extention He asked for my information and I provide my name telephone number and address which he satetd he could not locateHe asked if I was given a confirmation number which I provided the number Misty from IKEa provided and he said "no not that number"He then says he will call me right backHe does call me back within minutes and tells me I don't know who you spoke with but we can try to fit you in by PM todaySo now I have to spend my entire Saturday, day off, waiting for movers to POSSIBLY showI am thoroughly disgusted and disappointed in the events that I have experienced because of faulty, unsafe furniture sold by your companyI would like Ingvar Kamprad to get a copy of this e-mail to show what his customers have to experienceI have spent thousands of dollars in IKEA and would expect a bit more urgency and professionalism from a company of such stature I had every intention of purchasing new furniture from IKEA with the refund from the MALM recallDepending upon the outcome, I may be taking my business elsewhereI expect acknowledgement and some sort of compensation for my troubles

A refund of $was processed on 6/20/ Please allow days for the bank to process this thank you

From: Adrienne H [redacted] < [redacted] @ikea.com>Date: Wed, Dec 10, at 10:AMSubject: RE: [redacted] Complaint ( [redacted] ) Pending SuspensionTo: [redacted] < [redacted] @myRevdex.com.org> Hi [redacted] , We did receive this one back in August One of our Ecommerce reps emailed the customer as a result on 8/27/14, pasted below: Hello ***, Thank you for taking the time to contact usWe have received your recent request for a pickup of your bed base for a refundFirst and foremost, we would like to apologize for any frustrations you experienced while attempting to schedule the pickup/return of your merchandise with our customer service departmentHere at IKEA, we strive to provide the best level of service, both before and after the saleClearly, we have missed the mark in your casePer your request, a pickup has been issued for your bed base, and will occur via ***Please allow 48-hours for [redacted] to make their first attempt to retrieve the merchandiseOnce the merchandise has been picked up, please respond directly to this email with confirmation so that we may process the refund for the bed base immediatelyOnce again, we really do apologize for any inconveniences and appreciate the opportunity to resolve this matter for youWe look forward to receiving your confirmationThank you for choosing IKEA, Marshall F [redacted] IKEA US eCommerce Escalations The case file states the slats were picked up and a refund was issued to the customer on 9/4/ The customer is welcome to contact us directly if needed: [email protected] Regards, Adrienne H [redacted]

Hello, We are sorry to hear of this customer's situation After researching the issue, we were informed that our [redacted] store found a copy of her receipt and allowed her to return the mattress Best Regards, Adrienne H [redacted] IKEA US Customer Relations

On Saturday 11/12/(around 4:58pm)my family and I made an Ikea trip, all had gone well until the almost end of our tripWe were walking to the registers looking for items to complete our bed purchase and my husband asked a gentleman that was wearing a blue Ikea shirt a question about some of the pieces we were missingThe employee without a glance and in a not so nice tone of voice told him he couldn't help him and kept walkingMy husband then told him in an apologetic manner that he was sorry and still not even a glance from the employee so then he said to him to forget it thenThe employee then turned around in an aggressive manner and proceeded to walk toward him as if about to start a physical fightI alongside some other people there tried to defuse the situation, while all this is happening in front of my year old sonMy husband walked away while the employee was still cussing and ranting on, I told him that I understood everyone has a bad day but this type of demeanor was unacceptable, this is when he started yelling at me and I asked him to call his Supervisor overWhen his supervisor arrived, I believe a gentleman by the name of Chris came over I told "Ronald" to please leave me alone that I really did not want to have anything to do with himHe walked only a few feet away, turned around crossed his arms and stared at me the entire time I spoke with his bossI even asked his supervisor to tell him to go and he didn't do it, instead all he tried to do was offer me free foodNot once did he say that he would speak to Ronald, an entry level warehouse worker about his harassing demeanorI have never felt so harassed walking into what is supposed to be a family oriented establishmentThe Supervisor did nothing to make me feel secure or lead me to believe that this employee would be spoken to in a stern manner because quite frankly from the body language it looked like he was scared of him tooIf I had not walked away from the situation I can almost guarantee that I would have called the police for harassmentThis employee has no self control and is a liability for the company, at any given moment he can let his horrible temper get to him and Ikea will be held liableNeedless to say I will not be going to this Ikea again since it clearly holds no boundaries, standards or accountability for their employees

Ross, Keeli, Case #: [redacted] Resolved on Customer received replacement mirror via FedEx tracking # [redacted] on IKEA Case # [redacted] Best Regards, Keiry M [redacted] US Customer Relations ManagerIKEA North America ServicesAlan Wood Road, Conshohocken, PA USATel: [redacted] option 2E-mail: [redacted] Web: http://www.IKEA.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

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