I was previously told by a sales repthat item would be in stock until August 1, I went to pick up a few of these on July 3, and I was informed that they were out of stock on the east coast and will not be restocked this year, if everWhen I enquired why I was told they would be available I was told that the date in the system (8/1) was wrongThey rep I talked to refused to even try to order more from the warehouse and was extremely rude
From: Revdex.com of Metro Washington DC Date: Mon, May 5, at 2:PMSubject: Fwd: please cancel complaintTo: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Mon, May 5, at 1:PM
Subject: please cancel complaint
To: "[email protected]"
Seller has agreed to honor free shipping
One of our store reps emailed *** ** on November 11th, asking for a photo of the damaged unit. We
need to be able to have documentation of the customer’s claim in order to process a refund. We didn’t receive a response from the customer. We are still happy to help
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I partially disputed the original charge on my credit card and received a credit from my credit card company
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,
We are sorry to hear of this customer's experience and can appreciate their frustration
On 2/16/15,
our Pittsburgh Customer Relations Manager contacted the customer and offered resolutionI will paste an excerpt from the email below
Best Regards,
Adrienne H***
IKEA US Customer Relations
Per our conversation, the receipt information I found is #** *** * 7/20/This is the information you will need to exchange the broken sofaSee attached
As I had mentioned we currently do not have this sofa in stock and I am not sure when it will be availableI will check with my stock control department for more information tomorrowI will also talk to the sales manager regarding the replacement sofa that should be coming in the next month or so
There are a few choices for the exchange:
you can return the sofa for a store credit to purchase another sofa
We can arrange pickup and delivery of a new sofa based on a photo received by you, there would be a cost for delivery of $(this is half price)
You can choose to keep the sofa as is and we would issue you a credit of 50% of the cost based on your photo
I will work with you and your husband on any other reasonable solution for this, again I am sorry that you were given such a hard time years ago when you tried to get this resolvedI am confident we can come up with a resolution
Please let me know what you and your husband decide
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
only partially satisfactory to me In my complaint, I stated that I wished to receive the refund to which I am entitledI am pleased to have received this refund with the help of the Revdex.comHowever, I also stated in my complaint that I want to be sure that no other customer has the same experience that I didI have no reason to believe that the second part of my complaint has been satisfied by IKEA It is plain wrong to provide customers with a telephone number that no one ever answers as the number to use to cancel an order for a kitchen design consultationIt is also wrong that I was rebilled for the expense after having been told by IKEA that a refund was in the works and I believe that I am also entitled to an apology for the enormous amount of time I have had to waste trying to get the refund processedBut my biggest concern is that this not happen again to any other customer I am sure that many people end up eating the cost of the design service because they are unable to get through to IKEA
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe failed transaction was re-processed by the IKEA associate and the credit has posted to my account
Regards,
*** ***
This is a VERY brief description of my most recent IKEA experience (I have been a customer for over years, spending thousands over this time frame)
7/30/16- I purchased various items totaling $1200, including a cabinet, I was months pregnant at the time, so I paid $for shipping8/7/16- Items were received A drawer on the cabinet was damaged, I emailed customer service that same day I received an automated email, that told me I would receive a response in 24-hours
8/9/16- no response received, I emailed again, received the same automated reply
8/11/16- still no response, I called the number, sat on hold for an entire hour before I spoke with a human I explained everything, told them I could not lug the item to a store, an hr from me, nor did I want to since I paid $for shipping, response was that someone will contact me via email8/20/16- finally received that email from days earlier, telling me to go into a store, OR provide all of the information about the item AGAIN and wait 7-business days for the item8/21/16- I responded with all information and picture to the email stating I will not go to the store
since 8/21/16, I have sent about emails, I have completed survey's regarding my experience thus far, I have received about of the same emails in return stating it will take 7-business days for the replacement part I have asked for a manager's contact information, just to be given the number again, where I sat on hold for an hour, and never spoke to anyone before becoming more annoyed and hung up9/5/16- I received an email stating someone would send me an email with a fedex tracking number for the part that weekI have followed up via email in response times, twice including today 9/12/16, with no response It has been days since my purchase I have a put together cabinet with a missing drawer sitting in my dining room This is terrible customer service It's disappointing I love IKEA, but I can NEVER shop here again I still do not understand why I don't have a replacement part Or why no one at the company has offered to return my shipping or do something to make up for this awful and drawn out experience
We are sorry for any inconvenience this has caused. I would be happy to send you an IKEA gift card for $50. Please let me know if this is acceptable to you. Please reply to
***. thank you!
From: Adrienne H***">Date: Wed, Dec 10, at 10:AMSubject: RE: *** *** Complaint (***) Pending SuspensionTo: *** ***
Hi ***,
The customer was contacted on 9/11/by IKEA. The rep had to leave a voicemail for the customer. A $good will gift card was sent out on 10/2/14. The rep also wanted to discuss resolution with the customer (exchange of unit, delivery, assembly, etc)The notes indicate the rep was waiting for a call back from the customer. There are no other notes. The customer is welcome to contact us directly at [email protected] for assistance if neededBest Regards,
Adrienne H***
I just want to return some small products and I left my receipt at home (yeah my bad...)However, the ikea return system is nothing and really poor...!! I gave my credit number, my receipt amount and my purchase date, all the information I have from my bank app, while the agent just did not find my transaction!! The agent is called Laura, she is just so soand not willing to help me at allHer "so called" male manager was really mean and told me they had already checked every transaction on the list! (he was lying...)They tried to give me store credit and I almost accepted itsince they could only refund me the lowest prices but not the price at which I boughtHowever, they did not tell me the price thing when they tried to give me the store creditliars
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The business sent the parts and scheduled to come out to finish the install, but never showedI then rescheduled for the following weekThey showed up today and discovered that there were more missing piecesI left a voicemail for the IKEA today but haven't yet heard back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Customer was issued the delivery fee on $99.00. Please have customer advised when the refund on the merchandise was issued There may be a misspelling in her last
name, as we have her under ***.
IKEA Case #***
Best Regards,
US Customer Relations Manager
This company makes it very difficult for returns to do "infected" furniture The slats in the wooden beds are infested with bed bugs They do not "surface"' for at least 4-months after purchase I have found the holes and the colonies in the holes in the wooden slats Please beware, do not buy wooden beds/slats from IKEA I lost close to $1,for these beds
Hello,
We are sorry to hear of the customer's experience with our delivery carrier. I'm sure it was frustrating to not get delivery at the agreed upon time. I apologize for the delays and inconvenience this matter has caused the
customer
We are glad to offer the customer some sort of compensation for the problems. One of our South Philadelphia managers, John, has called the customer to offer resolution on 7/9. He left his contact information. Once John and the customer are able to connect, a resolution will be reached. John's contact information is as follows: ###-###-####
Best Regards,
Adrienne H***
IKEA US Customer Service
To Whom It May Concern,
Ikea submitted the request for a full refund including shipping fee which was processed back to customer's account on 9/22/
Thanks,
"MARGIN: 0in 0in 0pt" class="MsoNormal">Mary F*
Customer Relations
I was previously told by a sales repthat item would be in stock until August 1, I went to pick up a few of these on July 3, and I was informed that they were out of stock on the east coast and will not be restocked this year, if everWhen I enquired why I was told they would be available I was told that the date in the system (8/1) was wrongThey rep I talked to refused to even try to order more from the warehouse and was extremely rude
We spoke to the customer todayWe will be replacing his dishwasher along with covering the cost to disconnect the old one and connect the new
one
From: Revdex.com of Metro Washington DC Date: Mon, May 5, at 2:PMSubject: Fwd: please cancel complaintTo: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Mon, May 5, at 1:PM
Subject: please cancel complaint
To: "[email protected]"
Seller has agreed to honor free shipping
One of our store reps emailed *** ** on November 11th, asking for a photo of the damaged unit. We
need to be able to have documentation of the customer’s claim in order to process a refund. We didn’t receive a response from the customer. We are still happy to help
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I partially disputed the original charge on my credit card and received a credit from my credit card company
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello,
We are sorry to hear of this customer's experience and can appreciate their frustration
On 2/16/15,
our Pittsburgh Customer Relations Manager contacted the customer and offered resolutionI will paste an excerpt from the email below
Best Regards,
Adrienne H***
IKEA US Customer Relations
Per our conversation, the receipt information I found is #** *** * 7/20/This is the information you will need to exchange the broken sofaSee attached
As I had mentioned we currently do not have this sofa in stock and I am not sure when it will be availableI will check with my stock control department for more information tomorrowI will also talk to the sales manager regarding the replacement sofa that should be coming in the next month or so
There are a few choices for the exchange:
you can return the sofa for a store credit to purchase another sofa
We can arrange pickup and delivery of a new sofa based on a photo received by you, there would be a cost for delivery of $(this is half price)
You can choose to keep the sofa as is and we would issue you a credit of 50% of the cost based on your photo
I will work with you and your husband on any other reasonable solution for this, again I am sorry that you were given such a hard time years ago when you tried to get this resolvedI am confident we can come up with a resolution
Please let me know what you and your husband decide
Hello - IKEA will be refunding the $delivery fee. The customer has been emailed this resolutionthanks!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
only partially satisfactory to me In my complaint, I stated that I wished to receive the refund to which I am entitledI am pleased to have received this refund with the help of the Revdex.comHowever, I also stated in my complaint that I want to be sure that no other customer has the same experience that I didI have no reason to believe that the second part of my complaint has been satisfied by IKEA It is plain wrong to provide customers with a telephone number that no one ever answers as the number to use to cancel an order for a kitchen design consultationIt is also wrong that I was rebilled for the expense after having been told by IKEA that a refund was in the works and I believe that I am also entitled to an apology for the enormous amount of time I have had to waste trying to get the refund processedBut my biggest concern is that this not happen again to any other customer I am sure that many people end up eating the cost of the design service because they are unable to get through to IKEA
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe failed transaction was re-processed by the IKEA associate and the credit has posted to my account
Regards,
*** ***
This is a VERY brief description of my most recent IKEA experience (I have been a customer for over years, spending thousands over this time frame)
7/30/16- I purchased various items totaling $1200, including a cabinet, I was months pregnant at the time, so I paid $for shipping8/7/16- Items were received A drawer on the cabinet was damaged, I emailed customer service that same day I received an automated email, that told me I would receive a response in 24-hours
8/9/16- no response received, I emailed again, received the same automated reply
8/11/16- still no response, I called the number, sat on hold for an entire hour before I spoke with a human I explained everything, told them I could not lug the item to a store, an hr from me, nor did I want to since I paid $for shipping, response was that someone will contact me via email8/20/16- finally received that email from days earlier, telling me to go into a store, OR provide all of the information about the item AGAIN and wait 7-business days for the item8/21/16- I responded with all information and picture to the email stating I will not go to the store
since 8/21/16, I have sent about emails, I have completed survey's regarding my experience thus far, I have received about of the same emails in return stating it will take 7-business days for the replacement part I have asked for a manager's contact information, just to be given the number again, where I sat on hold for an hour, and never spoke to anyone before becoming more annoyed and hung up9/5/16- I received an email stating someone would send me an email with a fedex tracking number for the part that weekI have followed up via email in response times, twice including today 9/12/16, with no response It has been days since my purchase I have a put together cabinet with a missing drawer sitting in my dining room This is terrible customer service It's disappointing I love IKEA, but I can NEVER shop here again I still do not understand why I don't have a replacement part Or why no one at the company has offered to return my shipping or do something to make up for this awful and drawn out experience
We are sorry for any inconvenience this has caused. I would be happy to send you an IKEA gift card for $50. Please let me know if this is acceptable to you. Please reply to
***. thank you!
From: Adrienne H***">Date: Wed, Dec 10, at 10:AMSubject: RE: *** *** Complaint (***) Pending SuspensionTo: *** ***
Hi ***,
The customer was contacted on 9/11/by IKEA. The rep had to leave a voicemail for the customer. A $good will gift card was sent out on 10/2/14. The rep also wanted to discuss resolution with the customer (exchange of unit, delivery, assembly, etc)The notes indicate the rep was waiting for a call back from the customer. There are no other notes. The customer is welcome to contact us directly at [email protected] for assistance if neededBest Regards,
Adrienne H***
I just want to return some small products and I left my receipt at home (yeah my bad...)However, the ikea return system is nothing and really poor...!! I gave my credit number, my receipt amount and my purchase date, all the information I have from my bank app, while the agent just did not find my transaction!! The agent is called Laura, she is just so soand not willing to help me at allHer "so called" male manager was really mean and told me they had already checked every transaction on the list! (he was lying...)They tried to give me store credit and I almost accepted itsince they could only refund me the lowest prices but not the price at which I boughtHowever, they did not tell me the price thing when they tried to give me the store creditliars
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The business sent the parts and scheduled to come out to finish the install, but never showedI then rescheduled for the following weekThey showed up today and discovered that there were more missing piecesI left a voicemail for the IKEA today but haven't yet heard back
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Customer was issued the delivery fee on $99.00. Please have customer advised when the refund on the merchandise was issued There may be a misspelling in her last
name, as we have her under ***.
IKEA Case #***
Best Regards,
US Customer Relations Manager
This company makes it very difficult for returns to do "infected" furniture The slats in the wooden beds are infested with bed bugs They do not "surface"' for at least 4-months after purchase I have found the holes and the colonies in the holes in the wooden slats Please beware, do not buy wooden beds/slats from IKEA I lost close to $1,for these beds
Hello,
We are sorry to hear of the customer's experience with our delivery carrier. I'm sure it was frustrating to not get delivery at the agreed upon time. I apologize for the delays and inconvenience this matter has caused the
customer
We are glad to offer the customer some sort of compensation for the problems. One of our South Philadelphia managers, John, has called the customer to offer resolution on 7/9. He left his contact information. Once John and the customer are able to connect, a resolution will be reached. John's contact information is as follows: ###-###-####
Best Regards,
Adrienne H***
IKEA US Customer Service
To Whom It May Concern,
*
Ikea submitted the request for a full refund including shipping fee which was processed back to customer's account on 9/22/
Thanks,
"MARGIN: 0in 0in 0pt" class="MsoNormal">Mary F
Customer Relations