I've had the worst experience with IKEAI've spent over $2,all in exchange for bad customer service and missing itemsFirst off, my delivery date was scheduled for Last week Friday's between the 5-I waited until 9:and still no one arrived, I called IKEA, and you guys told me something was wrong with the deliveryWhat? That means if I didn't call to check in on my order, no one would have told meThat isn't profressional for a huge businessAnyways, you guys scheduled again for Monday, which I recieved my "my items" On Tuesday I began assembling my items, while doing so I realized some of my items were missing, and I recieved items that I didn't ask forAt this point I became lividI called IKEA and waited for almost an hourThe representative was the rudest person I've ever met, and the supervisor wasn't any betterEnglish isn't my first language, so I tend to stutterThe representative was very disrespectful and went on to say things as " Other customers are our priority", and " Don't yell at me", " Don't speak over me", " I don't understand what you're saying"First off, I wasn't yellingSecondly, I have the right to be madYou guys told me it would take days to recieve my items, which I completely don't understand since I'm located in Brooklyn and so is this IKEA locationAfter gathering my thoughts, I realized that I didn't deserve this type of treatment, because I'm customer who purchased items, with my moneyIt isn't my fault you guys don't know how to run a businessI called IKEA once again, so I can get a refund, and what did you guys tell me? " you will receive a call in the next 24-hours"She gave me my case number, and moved alongWell, 24-hours passed and like I expected I didn't get a callI called IKEA back for the 100th time and I'm currently still waiting for my refundI want my refund, and some form of an apology I don't deserve this, and no one else does either
Hello,
We are sorry to hear of *** ***'s experience and can appreciate the frustration
Our Ecommerce team has emailed the customer to inform her that the refund for $was processed on April 17th. We recommend that *** *** contact her financial institution to see
what might be delaying the release of funds. *** *** is welcome to contact our Ecommerce team directly at ###-###-#### if she has further concerns
As a good will gesture, our Ecommerce team is also sending *** *** a gift card to compensate for her experience
Best Regards,
*** ***
IKEA US Customer Relations
Fwd: ComplaintInboxx Revdex.com of Metro Washington DCFeb (days ago)to me ---------- Forwarded message ----------From: *** *** Date: Tue, Feb 24, at 8:AMSubject: ComplaintTo: [email protected]
wanted to update my complaint that I have received the remainder of my order from Ikea yesterday afternoon .*** ***
To Whom It May Concern,
We have submitted the request on 10/22/and the customer has been emailed the tracking number for the shipment as well
Thanks,
Ikea Customer Relation
This is my third morning waiting for XPO, the company with which Ikea Elizabeth has a relationship for delivery and assembly, to come to assemble a sectional sofa I bought on TuesdayAt the time of purchase, late Tuesday afternoon, I paid for delivery and assembly and was told both services would happen the next dayAnd, on Wednesday morning, the boxes purportedly containing the sofa were deliveredThe guys who made the delivery said another team would come to assemble; all of this to occur between 9-At 12:18, I called Ikea to inquire about the assembly teamIt was minutes on hold before I could speak to a personI was ultimately transferred to the "resolution section" where I spoke to someone who explained that XP can do next day delivery but not next day assembly and I should never have been told assembly would happen on Wednesday (this, despite a receipt in writing saying deliver and assembly on Wednesday between 9-1)This individual apologized and said my assembly charge would be refunded, either by crediting my credit card or in the form of a gift card in the sum of $117, the cost of the assembly serviceTotal time spent on phone with Ikea on Wednesday was minutesOn Thursday, when no assembly team had arrived, I called at 12:and waited on hold for minutes before talking to someoneAfter looking up my order and case reference number, he told me he had bad news: XP had no record of an order to assemble for meI was passed to the "resolution section" again and just as the woman there was about to tell me what they could offer to resolve the issue, the line droppedTotal time for that call: minutesFortunately, she called back to confirm there would be no assembly on ThursdayI said I needed to make a formal complaint and she transferred me to a supervisorThe supervisor told me that I could not have an assembly team come on Thursday and the employee who had told me the assembly charge would be refunded was wrongShe offered me a $Ikea gift card in which I had no interest, as I had developed a strong aversion to Ikea by that pointShe promised to look into both the incorrect promise of next day assembly and the undertaking to refund my assembly chargeShe said XPO would come to assemble the sofa on Friday morning between 9-I asked if I could be put first on the list for Friday as I have been waiting at home for two mornings already and I have some things I need to get done outside the homeShe said she'd ask but could not promiseThat call took minutes, for a total of minutes for ThursdayIt is now Friday morning at 9:and I have not yet heard from an assembly teamMy first major purchase from Ikea is almost certainly going to be my last
Hello,
" lang="EN-US">
We are sorry to hear of the problems *** has experienced and can appreciate his frustration
Please see the below email correspondence. We are refunding *** in full for the merchandise and he has accepted
Best Regards,
*** ***
IKEA US Customer Relations
***,
My address for mailing the settlement check is:
*** ***
*** *** ***
*** *** ** ***
*** ***
***
###-###-####
From: *** *** [mailto:***] Sent: Saturday, April 19, 08:AMTo: ***Cc: *** ***; *** ***; *** ***; *** ***; *** ***Subject: Revdex.com # ***
Hello ***
I am contacting you to resolve this issue that you have brought to our attentionIKEA will send a check to you in full and final settlement in the amount of $
If this is acceptable to you please respond with the Payee name, address, phone and email
I apologize that it has taken so long to resolve this issueIKEA takes pride in the quality of our products and servicesIt is disappointing to hear when things do not go wellWe value your custom and hope that this experience will not deter you from visiting IKEA in the future
If you have any questions or comments please contact me in the first instance at the information below
Best Regards
*** ***
Customer Relations Manager
IKEA
Alan Wood Road
***, PA
Office : ###-###-#### x
Fax : ###-###-####
***
Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration
The customer was refunded for her order in full on 7/19/
If the customer still needs assistance, she is welcome to email our Ecommerce department at *** This is a direct
email address and will provide faster service then calling the main number
Best Regards,
Adrienne H***
IKEA US Customer Relations
Hello,
normal">
Our *** After-Sales manager has contacted the customer via phone and emailed him the following information
*** ***,
Thank you for taking the time to discuss your case with me todayAgain, please except my apologies for the level of service you have receivedAs discussed during our conversation, I am offering to replace the damaged PAX unit in your home and a check for $as an accommodation for the poor service you experience. As discussed, we have already processed the refund for $for the light installation
If you have any questions, please feel to contact me directlyI will be your point of contact through resolutionI am off tomorrow but will be in the office on Saturday, 8/after 1pmI look forward to speaking with you soonHave a great day
Best Regards,
Adrienne H***
IKEA US Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It should not have taken three calls and failure to execute to resolve this matter, but I did receive the necessary part today
Regards,
*** ***
Ikea has been absolutely terrible in processing returnsNot only do they not allow any phone calls into the store, when speaking to their customer service line, you are told you will receive follow ups and returned phone calls within hoursThree months later and multiple phone calls later, there is no one that is ever able to helpIf an in store purchase occurs, not only can you not speak to anyone in the store, but even the online representative cannot transfer you to them without permission and that is only if they themselves can get through to the right person They take your money easily, but upon delivery and assembly, if an item needs to be returned there is intense resistance by the delivery company to take the item back and then when it is returned to the warehouse it can stay there for months unless you follow up constantlyDespite that and promises that it will be done, the items will not be refunded for months thereafterFurthermore, even when the number tries to help you by contacting the store, no one will answerThis multi-billion dollar company needs to be audited and reviewed by authorities for potentially stealing your moneyWhen an item is returned and money is not refunded, that is theft
[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:When I spoke to an IKEA customer service rep, they asked me if I wanted a gift card and I told them: No I wanted a full refund back to the credit card that was used to purchaseAfter another week, I spoke with another IKEA rep and was told that they already sent the gift card because I never gave them an answer, which was a lieThey told me I would have to return the gift card, but I never even received the gift card either! The lack of coordination and communication between the different customer service reps only added onto my frustration and terrible Customer service experienceAll I wanted was a refund in the same form of payment that I made the purchaseThey told me I had to drive to that exact store, which for me is A long drive from Daly City to Emeryville, while crossing the Bay Bridge and having to pay a toll on the way backI should not have to spend my time, gas, and money to receive a refund when I already paid for delivery of this itemThat's what the delivery charge is for, to have my items delivered to me in the same condition I purchased themSo far, I have still not received a refund, gift card, follow up call, or any sign of customer support since I filed this claim last yearI truly do not understand how a company can get away with taking a customers money and never giving them their productThis to me is theft, manipulation, advertisement of delivery, and an awful way to conduct businessThis is beyond unethical, this is illegal.
Regards,
*** ***
We have a leather karlstad sofaThis is the warranty information from ikea's web siteThere is a ten year warranty on this sofaOur sofa broke underneathThank You*** ***
January 16, 2015Hello *** ***,
Thank you for contacting IKEA US Customer RelationsWe have received the complaint from customer Stephanie W***, complaint # ***Unfortunately we did not receive the email you attempted to send usI see the letter was addressed
to Barbara C***Barbara was out of the office in early December and may not have received the emailPlease direct all emails to our group email box so that both of us can access them: ***.Our response to the customer's complaint is as follows:We are sorry to hear of this customer's experience and can appreciate her frustrationAfter researching the complaint we see the customer filed a chargeback through her credit card bankOur chargeback department authorized a chargeback for the table she didn't receive, in the amount of $The incorrect table was also picked upWe can be reached at the above number if you have any questions or concernsBest Regards,
Adrienne H
Customer Relations Manager
We have always been very happy with IKEA - until we had to deal with their call center that isWe have recently placed an order for a decorative plinth onlineIt never arrived, we have never received the tracking information via e-mail eitherWhen I called, I was on hold for minutes, before I could speak to a customer service representative, who was no help at all besides telling me that there was a FedEx tracking number and it showed deliveredThen I was transferred, put on hold again, and a different person entered a replacement orderI was told to call back after business days if there is no e-mail confirmation with the trackingTwo days later, I did call back as instructed, as I have not received any shipping notificationAgain, it took minutes on hold to be put through to a customer service representative, that could not help me at allI was again transferred, put on hold for another minutes, when finally I was told that it has not been shipped from "the special warehouse" and that the warehouse does not pick up the phone, nor does IKEA offer expedited shippingI was also told that there is no direct extension to the department, only to be given a direct number right afterWhich makes me question the ability of these ladies to fulfill their jobs properlyminutes later, I didn't get anywhereI am utterly disappointed with IKEA Online right nowNot only do I not understand why someone would put people in position that do not or are not required to think, just read off the screen or would not require them to provide excellent customer serviceAlso, the online order tracking has not been functioning well at all, I should be able to retrieve my online order history and tracking information in order not to have to sit on the phone for 45-minutes per callFurthermore, I am at a loss as to why items need to ship from a "special warehouse" that cannot be reached via phoneI just hope we do get the part this week, as it is holding up the counter top install for the whole kitchenI will not be ordering bigger items online againThis was our first and last timeThe frustration is not worth itI will be giving this business a low score based on the call center experienceOur store visits have been decent, although we had issues with our kitchen order the last time as well
Hello,
We are sorry to hear of this customer's experience with IKEA Ecommerce. I'm sure it was frustrating to not be able to place an order and then to not be able to get assistance when he contacted us.
We are glad that the customer still wants to place his
order. We are having some technical issues with our system right now and are currently working out a solution. One of our Ecommerce managers, Marcus, has attempted to contact the customer on 7/9. Once Marcus and the customer are able to connect, we will gladly help him place his order. Marcus can be reached at ###-###-####
Thanks,
Adrienne H***
IKEA US Customer Relations
I have confirmed with the Customer Relations Manager at IKEA *** that the merchandise the customer was trying to return was discontinued. The cusotmer also did not have a reciept and refused to allow the store to look up his receipt. This is why the return was refused. We
consider this matter closed as IKEA will not accept the discontinued merchandise without a reciept. thank you
Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration.
I emailed the customer on 7/10/15 to ask about the status of her issue. She states she did receive her credit several days ago. I am going to offer her a good will IKEA gift...
card for the wait time.
Best Regards,
Adrienne H[redacted]
IKEA US Customer Relations
I've had the worst experience with IKEAI've spent over $2,all in exchange for bad customer service and missing itemsFirst off, my delivery date was scheduled for Last week Friday's between the 5-I waited until 9:and still no one arrived, I called IKEA, and you guys told me something was wrong with the deliveryWhat? That means if I didn't call to check in on my order, no one would have told meThat isn't profressional for a huge businessAnyways, you guys scheduled again for Monday, which I recieved my "my items" On Tuesday I began assembling my items, while doing so I realized some of my items were missing, and I recieved items that I didn't ask forAt this point I became lividI called IKEA and waited for almost an hourThe representative was the rudest person I've ever met, and the supervisor wasn't any betterEnglish isn't my first language, so I tend to stutterThe representative was very disrespectful and went on to say things as " Other customers are our priority", and " Don't yell at me", " Don't speak over me", " I don't understand what you're saying"First off, I wasn't yellingSecondly, I have the right to be madYou guys told me it would take days to recieve my items, which I completely don't understand since I'm located in Brooklyn and so is this IKEA locationAfter gathering my thoughts, I realized that I didn't deserve this type of treatment, because I'm customer who purchased items, with my moneyIt isn't my fault you guys don't know how to run a businessI called IKEA once again, so I can get a refund, and what did you guys tell me? " you will receive a call in the next 24-hours"She gave me my case number, and moved alongWell, 24-hours passed and like I expected I didn't get a callI called IKEA back for the 100th time and I'm currently still waiting for my refundI want my refund, and some form of an apology I don't deserve this, and no one else does either
Hello,
We are sorry to hear of *** ***'s experience and can appreciate the frustration
Our Ecommerce team has emailed the customer to inform her that the refund for $was processed on April 17th. We recommend that *** *** contact her financial institution to see
what might be delaying the release of funds. *** *** is welcome to contact our Ecommerce team directly at ###-###-#### if she has further concerns
As a good will gesture, our Ecommerce team is also sending *** *** a gift card to compensate for her experience
Best Regards,
*** ***
IKEA US Customer Relations
Fwd: ComplaintInboxx Revdex.com of Metro Washington DCFeb (days ago)to me ---------- Forwarded message ----------From: *** *** Date: Tue, Feb 24, at 8:AMSubject: ComplaintTo: [email protected]
wanted to update my complaint that I have received the remainder of my order from Ikea yesterday afternoon .*** ***
To Whom It May Concern,
We have submitted the request on 10/22/and the customer has been emailed the tracking number for the shipment as well
Thanks,
Ikea Customer Relation
This is my third morning waiting for XPO, the company with which Ikea Elizabeth has a relationship for delivery and assembly, to come to assemble a sectional sofa I bought on TuesdayAt the time of purchase, late Tuesday afternoon, I paid for delivery and assembly and was told both services would happen the next dayAnd, on Wednesday morning, the boxes purportedly containing the sofa were deliveredThe guys who made the delivery said another team would come to assemble; all of this to occur between 9-At 12:18, I called Ikea to inquire about the assembly teamIt was minutes on hold before I could speak to a personI was ultimately transferred to the "resolution section" where I spoke to someone who explained that XP can do next day delivery but not next day assembly and I should never have been told assembly would happen on Wednesday (this, despite a receipt in writing saying deliver and assembly on Wednesday between 9-1)This individual apologized and said my assembly charge would be refunded, either by crediting my credit card or in the form of a gift card in the sum of $117, the cost of the assembly serviceTotal time spent on phone with Ikea on Wednesday was minutesOn Thursday, when no assembly team had arrived, I called at 12:and waited on hold for minutes before talking to someoneAfter looking up my order and case reference number, he told me he had bad news: XP had no record of an order to assemble for meI was passed to the "resolution section" again and just as the woman there was about to tell me what they could offer to resolve the issue, the line droppedTotal time for that call: minutesFortunately, she called back to confirm there would be no assembly on ThursdayI said I needed to make a formal complaint and she transferred me to a supervisorThe supervisor told me that I could not have an assembly team come on Thursday and the employee who had told me the assembly charge would be refunded was wrongShe offered me a $Ikea gift card in which I had no interest, as I had developed a strong aversion to Ikea by that pointShe promised to look into both the incorrect promise of next day assembly and the undertaking to refund my assembly chargeShe said XPO would come to assemble the sofa on Friday morning between 9-I asked if I could be put first on the list for Friday as I have been waiting at home for two mornings already and I have some things I need to get done outside the homeShe said she'd ask but could not promiseThat call took minutes, for a total of minutes for ThursdayIt is now Friday morning at 9:and I have not yet heard from an assembly teamMy first major purchase from Ikea is almost certainly going to be my last
Hello,
" lang="EN-US">
We are sorry to hear of the problems *** has experienced and can appreciate his frustration
Please see the below email correspondence. We are refunding *** in full for the merchandise and he has accepted
Best Regards,
*** ***
IKEA US Customer Relations
***,
My address for mailing the settlement check is:
*** ***
*** *** ***
*** *** ** ***
*** ***
***
###-###-####
From: *** *** [mailto:***] Sent: Saturday, April 19, 08:AMTo: ***Cc: *** ***; *** ***; *** ***; *** ***; *** ***Subject: Revdex.com # ***
Hello ***
I am contacting you to resolve this issue that you have brought to our attentionIKEA will send a check to you in full and final settlement in the amount of $
If this is acceptable to you please respond with the Payee name, address, phone and email
I apologize that it has taken so long to resolve this issueIKEA takes pride in the quality of our products and servicesIt is disappointing to hear when things do not go wellWe value your custom and hope that this experience will not deter you from visiting IKEA in the future
If you have any questions or comments please contact me in the first instance at the information below
Best Regards
*** ***
Customer Relations Manager
IKEA
Alan Wood Road
***, PA
Office : ###-###-#### x
Fax : ###-###-####
***
Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration
The customer was refunded for her order in full on 7/19/
If the customer still needs assistance, she is welcome to email our Ecommerce department at *** This is a direct
email address and will provide faster service then calling the main number
Best Regards,
Adrienne H***
IKEA US Customer Relations
Hello,
normal">
Our *** After-Sales manager has contacted the customer via phone and emailed him the following information
*** ***,
Thank you for taking the time to discuss your case with me todayAgain, please except my apologies for the level of service you have receivedAs discussed during our conversation, I am offering to replace the damaged PAX unit in your home and a check for $as an accommodation for the poor service you experience. As discussed, we have already processed the refund for $for the light installation
If you have any questions, please feel to contact me directlyI will be your point of contact through resolutionI am off tomorrow but will be in the office on Saturday, 8/after 1pmI look forward to speaking with you soonHave a great day
Best Regards,
Adrienne H***
IKEA US Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It should not have taken three calls and failure to execute to resolve this matter, but I did receive the necessary part today
Regards,
*** ***
Ikea has been absolutely terrible in processing returnsNot only do they not allow any phone calls into the store, when speaking to their customer service line, you are told you will receive follow ups and returned phone calls within hoursThree months later and multiple phone calls later, there is no one that is ever able to helpIf an in store purchase occurs, not only can you not speak to anyone in the store, but even the online representative cannot transfer you to them without permission and that is only if they themselves can get through to the right person They take your money easily, but upon delivery and assembly, if an item needs to be returned there is intense resistance by the delivery company to take the item back and then when it is returned to the warehouse it can stay there for months unless you follow up constantlyDespite that and promises that it will be done, the items will not be refunded for months thereafterFurthermore, even when the number tries to help you by contacting the store, no one will answerThis multi-billion dollar company needs to be audited and reviewed by authorities for potentially stealing your moneyWhen an item is returned and money is not refunded, that is theft
*** ***1:PM (hours ago)to me Hi ***,Thanks for following upYes, this complaint has been resolved.Best,***
[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:When I spoke to an IKEA customer service rep, they asked me if I wanted a gift card and I told them: No I wanted a full refund back to the credit card that was used to purchaseAfter another week, I spoke with another IKEA rep and was told that they already sent the gift card because I never gave them an answer, which was a lieThey told me I would have to return the gift card, but I never even received the gift card either! The lack of coordination and communication between the different customer service reps only added onto my frustration and terrible Customer service experienceAll I wanted was a refund in the same form of payment that I made the purchaseThey told me I had to drive to that exact store, which for me is A long drive from Daly City to Emeryville, while crossing the Bay Bridge and having to pay a toll on the way backI should not have to spend my time, gas, and money to receive a refund when I already paid for delivery of this itemThat's what the delivery charge is for, to have my items delivered to me in the same condition I purchased themSo far, I have still not received a refund, gift card, follow up call, or any sign of customer support since I filed this claim last yearI truly do not understand how a company can get away with taking a customers money and never giving them their productThis to me is theft, manipulation, advertisement of delivery, and an awful way to conduct businessThis is beyond unethical, this is illegal.
Regards,
*** ***
We have a leather karlstad sofaThis is the warranty information from ikea's web siteThere is a ten year warranty on this sofaOur sofa broke underneathThank You*** ***
January 16, 2015Hello *** ***,
Thank you for contacting IKEA US Customer RelationsWe have received the complaint from customer Stephanie W***, complaint # ***Unfortunately we did not receive the email you attempted to send usI see the letter was addressed
to Barbara C***Barbara was out of the office in early December and may not have received the emailPlease direct all emails to our group email box so that both of us can access them: ***.Our response to the customer's complaint is as follows:We are sorry to hear of this customer's experience and can appreciate her frustrationAfter researching the complaint we see the customer filed a chargeback through her credit card bankOur chargeback department authorized a chargeback for the table she didn't receive, in the amount of $The incorrect table was also picked upWe can be reached at the above number if you have any questions or concernsBest Regards,
Adrienne H
Customer Relations Manager
We have always been very happy with IKEA - until we had to deal with their call center that isWe have recently placed an order for a decorative plinth onlineIt never arrived, we have never received the tracking information via e-mail eitherWhen I called, I was on hold for minutes, before I could speak to a customer service representative, who was no help at all besides telling me that there was a FedEx tracking number and it showed deliveredThen I was transferred, put on hold again, and a different person entered a replacement orderI was told to call back after business days if there is no e-mail confirmation with the trackingTwo days later, I did call back as instructed, as I have not received any shipping notificationAgain, it took minutes on hold to be put through to a customer service representative, that could not help me at allI was again transferred, put on hold for another minutes, when finally I was told that it has not been shipped from "the special warehouse" and that the warehouse does not pick up the phone, nor does IKEA offer expedited shippingI was also told that there is no direct extension to the department, only to be given a direct number right afterWhich makes me question the ability of these ladies to fulfill their jobs properlyminutes later, I didn't get anywhereI am utterly disappointed with IKEA Online right nowNot only do I not understand why someone would put people in position that do not or are not required to think, just read off the screen or would not require them to provide excellent customer serviceAlso, the online order tracking has not been functioning well at all, I should be able to retrieve my online order history and tracking information in order not to have to sit on the phone for 45-minutes per callFurthermore, I am at a loss as to why items need to ship from a "special warehouse" that cannot be reached via phoneI just hope we do get the part this week, as it is holding up the counter top install for the whole kitchenI will not be ordering bigger items online againThis was our first and last timeThe frustration is not worth itI will be giving this business a low score based on the call center experienceOur store visits have been decent, although we had issues with our kitchen order the last time as well
The customer has been contacted, delivery fee refunded, and he should receive his missing pieces this weekend
Hello,
We are sorry to hear of this customer's experience with IKEA Ecommerce. I'm sure it was frustrating to not be able to place an order and then to not be able to get assistance when he contacted us.
We are glad that the customer still wants to place his
order. We are having some technical issues with our system right now and are currently working out a solution. One of our Ecommerce managers, Marcus, has attempted to contact the customer on 7/9. Once Marcus and the customer are able to connect, we will gladly help him place his order. Marcus can be reached at ###-###-####
Thanks,
Adrienne H***
IKEA US Customer Relations
I have confirmed with the Customer Relations Manager at IKEA *** that the merchandise the customer was trying to return was discontinued. The cusotmer also did not have a reciept and refused to allow the store to look up his receipt. This is why the return was refused. We
consider this matter closed as IKEA will not accept the discontinued merchandise without a reciept. thank you
To Whom It May Concern,
Ikea has reached out to customer and will be credited for the entire order.
Thanks,
lang="EN-US">Mary F[redacted]
Customer Relations
Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration.
I emailed the customer on 7/10/15 to ask about the status of her issue. She states she did receive her credit several days ago. I am going to offer her a good will IKEA gift...
card for the wait time.
Best Regards,
Adrienne H[redacted]
IKEA US Customer Relations