Revdex.com:I acknowledge that I received this proposed resolution from IKEA. However, the kit must be delivered before I consider it closed.
Regards,
[redacted]
From: [redacted] <[redacted]>
Date: Mon, Sep 22, 2014 at 8:34 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern...
Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
While I was at work on Friday 9-19-2014 a box spring was put in my driveway. Although, I was told I would get a phone call... I was never informed when the box spring would arrive. IKEA initiated no communication through this entire ordeal. I do now have my paid for items.
First I have to say I love their store, but had a bad experience with Ikea's poor customer service. I received an email from Ikea regarding the product recall of Patrull Safety Gate and called their customer service to try to see if I could ship back the product because the store is far away from my house. I had to call them 3 times. Each time waited for about 40 to 50 minutes to get a hold of somebody. The first call was on 7/21/2016, and the agent told me I would hear back from them regarding the answer to my question within 72 business hour. However, after a week, I did not hear back anything. So I called again, the agent then told me again I would definitely hear back from them within 48 business hour. Still, I did not hear back until I call them the third time on 8/9/2016 and told the agent they could put me on hold for the answer. Then finally, I got a refusal answer from them.
Ross, Keeli, Case #: [redacted]
Resolved on 08.25.2015. Customer received replacement mirror via FedEx tracking # [redacted] on 08.25.2015. IKEA Case # [redacted] Best Regards, Keiry M[redacted]US Customer Relations ManagerIKEA North America...
Services420 Alan Wood Road, Conshohocken, PA 19428 USATel: [redacted] option 2E-mail: [redacted]Web: http://www.IKEA.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will...
be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:That was a different bed frame for my family . Like I mentioned on my last email , we bought lots of furniture from IKEA, our all family is ikea customer.
I have the bed frame,slat base,and the mid beam. I can simply bring the items back to the IKEA store on Katy freeway where bought our all furniture. We are not happy with this item and do not want to keep it .. Please let me know when I can bring them back and get my refund.
Shopping at this establishment was pleasant until I purchased my furniture and was told that this business does not deliver. They gave me the option to return my purchase and buy it online to have it delivered or wait for a taxi to deliver my purchase. This establishment used to deliver and I was told it ceased in March. The website says that the establishment delivers that's why I purchased many items. The signs near the bathrooms are misleading as well because they say "have it delivered" I was very frustrated at this situation because a peaceful shopping experience became an angry one.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have accepted the remedy offered by IKEA and very satisified with their solution to complaint ID [redacted]
Regards,
[redacted]
We just moved to Seattle, We do not have car and had to pay $60 Uber fee to visit the IKEA store. On our first visit we bought a bed and mattress. Paid for delivery for the bed to come on an agreed date. We stayed in a hotel while waiting for the furniture delivery.
On the date of delivery, the bed come but WITHOUT mattress. I spend 30 minutes on the phone waiting before I can spoke to a customer service. She could ABSOLUTELY NOT do anything to send the mattress to us as soon as possible and instead suggested that we visit the store second time to pick up the Mattress.
We visited the store the second time on that day, Paid $60 Uber again and extra $10 tip because he was kind enough to help us bring the mattress back the same day.
IKEA should pay back our delivery fee, plus Uber cost, plus our time lost on the phone, on travel. This is the worst kind of customer service that I have seen.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I am OK...
with their explanation as long as the bank then comes back and confirm their statement and refunds me my money.
Thank you for helping me get the valuable information that they have refunded the money back to the bank which was not made clear in any of my previous communication with them.
Regards,
[redacted]
---------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, May 19, 2015 at 9:41 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To:...
[redacted]@myRevdex.com.org---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, May 18, 2015 at 10:35 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>I would like to withdraw my complaint. Issue has been resolved.
I'm normally pretty easy to take care of as a customer and very understanding of mistakes, but my recent dealings with IKEA have been absolutely horrendous. I ordered a desk and a dresser from them for a new apartment. The desk had several wooden pieces missing, and none of the hardware (tools, screws, bolts, brackets etc.) was included at all. I tried building my dresser and realized that a few screws were missing, and that they actually sent me a mix of parts for two different sized models. I have called their customer service line several times over the last few days and STILL have not been able to actually talk to a live person. I either get put on hold endlessly, or get told their customer service department is closed, despite my calling well within their posted hours of operation. I tried calling the nearest physical store, but that number just redirects me to the customer service call center, and I don't want to drive over an hour to their store and find out they can't help me. I am telling all of my friends and family to stay far away from this terrible business. Buyer beware.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] – It was determined that her online order was lost in the system. We refunded her for the merchandise plus shipping.
This issue has been fully resolved.
Complaint: [redacted]
I am rejecting this response because: I do not need to place an order. I never once stated that in my complaint. I placed my order almost 2 weeks ago on 6/30/2014, but was unable to pay for it. In the order confirmation I received I was told someone would contact me within 24 hours to take payment and set up delivery. Adrienne H[redacted] is incorrect, as Marcus has not contacted me. NO ONE has and it has been almost 2 weeks since placing that order. I shouldn't be in charge of having to contact them every day or so with hold times always being around 1 hour before I even get to speak with someone that isn't even able to help me!!
What makes things even worse is that the IN STOCK merchandise that I ordered on 6/30/2014 is now OUT OF STOCK and on backorder (all because this has taken 2 weeks for them to try to figure out).
So, their response wasn't even a resolution. It was a misinterpretation of my initial complaint. I don't need to place an order. I placed it 2 weeks ago and I am still waiting to make payment and have delivery set up. So, to be clear, I expect a discount on the merchandise I have ordered as well as on the delivery fee.
Regards,[redacted]
Revdex.com:I acknowledge that I received this proposed resolution from IKEA. However, the kit must be delivered before I consider it closed.
Regards,
[redacted]
From: [redacted] <[redacted]>
Date: Mon, Sep 22, 2014 at 8:34 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern...
Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
While I was at work on Friday 9-19-2014 a box spring was put in my driveway. Although, I was told I would get a phone call... I was never informed when the box spring would arrive. IKEA initiated no communication through this entire ordeal. I do now have my paid for items.
[redacted]
Hello - We apologize for any problems. The consumer has been refunded his shipping charge and it should appear on a statement in 5-10 business days.
First I have to say I love their store, but had a bad experience with Ikea's poor customer service. I received an email from Ikea regarding the product recall of Patrull Safety Gate and called their customer service to try to see if I could ship back the product because the store is far away from my house. I had to call them 3 times. Each time waited for about 40 to 50 minutes to get a hold of somebody. The first call was on 7/21/2016, and the agent told me I would hear back from them regarding the answer to my question within 72 business hour. However, after a week, I did not hear back anything. So I called again, the agent then told me again I would definitely hear back from them within 48 business hour. Still, I did not hear back until I call them the third time on 8/9/2016 and told the agent they could put me on hold for the answer. Then finally, I got a refusal answer from them.
To Whom It May Concern,
A refund has been processed and was credited back to original form of payment - 11/2/14.
Thanks,
lang="EN-US">Mary F[redacted]
Customer Relations
Ross, Keeli, Case #: [redacted]
Resolved on 08.25.2015. Customer received replacement mirror via FedEx tracking # [redacted] on 08.25.2015. IKEA Case # [redacted] Best Regards, Keiry M[redacted]US Customer Relations ManagerIKEA North America...
Services420 Alan Wood Road, Conshohocken, PA 19428 USATel: [redacted] option 2E-mail: [redacted]Web: http://www.IKEA.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will...
be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:That was a different bed frame for my family . Like I mentioned on my last email , we bought lots of furniture from IKEA, our all family is ikea customer.
I have the bed frame,slat base,and the mid beam. I can simply bring the items back to the IKEA store on Katy freeway where bought our all furniture. We are not happy with this item and do not want to keep it .. Please let me know when I can bring them back and get my refund.
Thank you
Regards,
[redacted]
Shopping at this establishment was pleasant until I purchased my furniture and was told that this business does not deliver. They gave me the option to return my purchase and buy it online to have it delivered or wait for a taxi to deliver my purchase. This establishment used to deliver and I was told it ceased in March. The website says that the establishment delivers that's why I purchased many items. The signs near the bathrooms are misleading as well because they say "have it delivered" I was very frustrated at this situation because a peaceful shopping experience became an angry one.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have accepted the remedy offered by IKEA and very satisified with their solution to complaint ID [redacted]
Regards,
[redacted]
To Whom It May Concern,
Ikea has expedited replacement cooktop and has refunded customer of the freight fee.
Thanks,
lang="EN-US">Mary F[redacted]
Customer Relations
A refund of $53.36 was processed on 6/20/14. Please allow 5 days for the bank to process this. thank you.
No action needed.
We just moved to Seattle, We do not have car and had to pay $60 Uber fee to visit the IKEA store. On our first visit we bought a bed and mattress. Paid for delivery for the bed to come on an agreed date. We stayed in a hotel while waiting for the furniture delivery.
On the date of delivery, the bed come but WITHOUT mattress. I spend 30 minutes on the phone waiting before I can spoke to a customer service. She could ABSOLUTELY NOT do anything to send the mattress to us as soon as possible and instead suggested that we visit the store second time to pick up the Mattress.
We visited the store the second time on that day, Paid $60 Uber again and extra $10 tip because he was kind enough to help us bring the mattress back the same day.
IKEA should pay back our delivery fee, plus Uber cost, plus our time lost on the phone, on travel. This is the worst kind of customer service that I have seen.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I am OK...
with their explanation as long as the bank then comes back and confirm their statement and refunds me my money.
Thank you for helping me get the valuable information that they have refunded the money back to the bank which was not made clear in any of my previous communication with them.
Regards,
[redacted]
---------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, May 19, 2015 at 9:41 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To:...
[redacted]@myRevdex.com.org---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, May 18, 2015 at 10:35 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>I would like to withdraw my complaint. Issue has been resolved.
I'm normally pretty easy to take care of as a customer and very understanding of mistakes, but my recent dealings with IKEA have been absolutely horrendous. I ordered a desk and a dresser from them for a new apartment. The desk had several wooden pieces missing, and none of the hardware (tools, screws, bolts, brackets etc.) was included at all. I tried building my dresser and realized that a few screws were missing, and that they actually sent me a mix of parts for two different sized models. I have called their customer service line several times over the last few days and STILL have not been able to actually talk to a live person. I either get put on hold endlessly, or get told their customer service department is closed, despite my calling well within their posted hours of operation. I tried calling the nearest physical store, but that number just redirects me to the customer service call center, and I don't want to drive over an hour to their store and find out they can't help me. I am telling all of my friends and family to stay far away from this terrible business. Buyer beware.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] – It was determined that her online order was lost in the system. We refunded her for the merchandise plus shipping.
This issue has been fully resolved.
Complaint: [redacted]
I am rejecting this response because: I do not need to place an order. I never once stated that in my complaint. I placed my order almost 2 weeks ago on 6/30/2014, but was unable to pay for it. In the order confirmation I received I was told someone would contact me within 24 hours to take payment and set up delivery. Adrienne H[redacted] is incorrect, as Marcus has not contacted me. NO ONE has and it has been almost 2 weeks since placing that order. I shouldn't be in charge of having to contact them every day or so with hold times always being around 1 hour before I even get to speak with someone that isn't even able to help me!!
What makes things even worse is that the IN STOCK merchandise that I ordered on 6/30/2014 is now OUT OF STOCK and on backorder (all because this has taken 2 weeks for them to try to figure out).
So, their response wasn't even a resolution. It was a misinterpretation of my initial complaint. I don't need to place an order. I placed it 2 weeks ago and I am still waiting to make payment and have delivery set up. So, to be clear, I expect a discount on the merchandise I have ordered as well as on the delivery fee.
Regards,[redacted]
One of our Atlanta reps spoke to [redacted] on 12/5. The customer confirmed he received all of his...
merchandise.