[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
We are sorry to hear of this customer's situation and can appreciate the frustration. We are glad to assist him.
Our [redacted] store has tried to reach the customer via phone and has left voicemails. Today, 3/11/14, they sent the below email to the...
customer.
Best Regards,
[redacted]
IKEA US
Hello **. [redacted]
My name is [redacted] and I am a member of the Customer Relations Management Team, at IKEA [redacted]. I have tried to telephone you and have not heard back from you.
I’ve received a letter, in reference to your purchase of our Billy Bookcase 702.018.11, from our store, in February. I apologize for the misunderstanding and the inconvenience you’ve endured, with your recent purchase.
The IKEA stores do work independently, with some product and sales. Also, we do not contract the same delivery services, due to geographical distance, from each store. This is why the [redacted] store was unable to return your items to [redacted].
If you would like, I will be happy to honor the sale price, that you paid, at the [redacted] store, for the Billy Bookcases you’ve purchased at our [redacted] store. To do this, I will need a copy of your [redacted] receipt and [redacted] receipt, emailed to me, and I can credit you that difference.
If you are unable to email the actual receipt, you can send me the receipt numbers. This would be the 11 digit number at the right top corner of the receipt, and the date of purchase, at the bottom, of both receipts.
You can contact me at ###-###-####. I look forward to hearing from you.
Hello,
We are sorry to hear of this customer's situation and can appreciate their frustration.
We are processing the customer's refund in full. She should see the refund back to the original card within the next few days.
Our team has emailed the customer to let her know.
Best...
Regards,
Adrienne H[redacted]
IKEA US Customer Relations
May I say that after been a customer of IKEA in both San Diego, Miami and now moving to NY the Brooklyn location has the WORSE service I have experienced in my life. From day one of purchase (over a month ago) the experience has been horrible. Horrible staff working like you are making them a favor by purchasing anything there not willing to help at all, scheduled delivery 2 times and ALL 2 TIMES cancelled one day before or the day of the delivery. Once the delivery arrives (Finally over a month after purchased AND 2 hours past the scheduled time on a Sunday) one of the main pieces is BROKEN, delivery person says they can delivery back to the store but the customer needs to go there and get a new one and a new delivery day (there goes another month waiting)...remember I have been calling IKEA for 2 days now and this is the anwer "unable to take your call niow, please try another day" ...REALLY?
May I also mention I paid $100 dollars for delivery AND $150 dollars for assembly??? This is the kind of service you receive for spending over $700 dollars at IKEA. I will never ever step my foot at this store and will make sure I do tell all my family and friends about the horrible service provided.
I would like to express my disappointment in the Service I have received and the horrible experience I am having. On Friday July 8th I took a 30 minute ride to IKEA, where I have purchased at least 10 pieces of furniture. I am currently looking for new bedroom furniture for myself. I wanted to add new pieces to my Malm collection, however, I notice Malm is no longer being offered. I left purchasing some small items for my children and left interested in the Hemnes collection. I did not purchase anuthing as I was unable to cart the boxes. As I am working from home on Monday 7/11/16, I hear the Ikea commercial in regards to the current recall on the Malm dressers, In disbelief I, immediately call the number to explore my options as I currently have 5 malm dressers, which my children 2 and 6 use 3 of the dressers!! On 7/11/16 I called the customer service number and speak with Aditi at 11:25 and I decided to have all of the furniture picked up. She advised the moving company which will pick up the dressers willb e in contact with me between 4-7 busniness days. She provided me with a confirmation number of **SSN**513, after of approximately an hour being on the phone after all the holds I was put on and all the information I was required to provide. So, I waited and waited nd waited but never received a call. She did advise due to the recall the volume was high so I was patient. Finally 7/29/16 I was done waiting. Tired of living in dismay as I had to empty all the dressers in 3 rooms of my house, so they were no longer a hazard to my children. I call the same "customer service" number to be told "I don't know why you haven't gotten a call and I do not show your confirmation number" I was on hold for 35 minutes until transferred to what I was told, an actual IKEA customer service employee. I had to go through the whole process again that I went thorugh on 7/11. This was an additional 7 minutes. After I provided the information I was told the same thing "someone from the pick up company will call you in 4 days". NO sympathy to the fact I was already told this information or an explanation to what exacly happened to my original call order. I then asked to speak to a manager. I was transferred to MISTY who advised the compny which IKEAs has outsourced their calls for this recall did not process my information over to IKEA, sorry about that. She then stated I can give you a new comfrimation number 30933157. Again so sympathy or attempts to make things right. Later that night I received a call from 201.210.5000 stating this was the company that will pick up my 5 Malm dressers, and they could come 7/30 before 12 noon.
Well I spent my Saturday morning waiting and by 12:30 no pick-up and no call. So I decided to call the number back and was trabnsfered 8 times for a period of 20 minutes until I reached "Mike" at extention 334. He asked for my information and I provide my name telephone number and address which he satetd he could not locate. He asked if I was given a confirmation number which I provided the number Misty from IKEa provided and he said "no not that number". He then says he will call me right back. He does call me back within 30 minutes and tells me I don't know who you spoke with but we can try to fit you in by 6 PM today. So now I have to spend my entire Saturday, day off, waiting for movers to POSSIBLY show.
I am thoroughly disgusted and disappointed in the events that I have experienced because of faulty, unsafe furniture sold by your company. I would like Ingvar Kamprad to get a copy of this e-mail to show what his customers have to experience. I have spent thousands of dollars in IKEA and would expect a bit more urgency and professionalism from a company of such stature. I had every intention of purchasing new furniture from IKEA with the refund from the MALM recall. Depending upon the outcome, I may be taking my business elsewhere.
I expect acknowledgement and some sort of compensation for my troubles.
Hello,
We are sorry to hear of this customer's situation. After researching the issue, we were informed that our [redacted] store found a copy of her receipt and allowed her to return the mattress.
Best Regards,
Adrienne H[redacted]
IKEA US Customer Relations
Response:
The customer is within her warranty. She has been advised to bring in her purchase for inspection. Should a quality issues be present we will refund or exchange her mattress. She has been advised that she must have her original receipt present upon inspection as the receipt validate the warranty.The cutsomer has been called and advised.
Sent on: 8/14/2014 10:22:48 AM
Sent by: [redacted]
I ordered several items from IKEA (order no:**SSN**) and asked for pickup and home delivery for the next day between 05 PM to 09 PM. The store rep told me the delivery guys will call me before they arrive, the next day the delivery guy called me 04:45 PM and told me he'll be there in 3 mins, I told him I'll be there in 15 mins. The delivery guy was very rude to me and said he's going to be there in 3 mins and will wait for 5 mins and if I'm not there he's just going to leave and put the phone down. Immediately after I got a call from the delivery company, the person asked me where I'm and I told them I'm going to be there in 10 mins, he said that's fine and will let the driver know. I reached my house in 10 mins and saw a note "we missed you". I tried calling back the delivery company and the driver nobody responded.
I called IKEA customer service the next day and explained what happened. They simply said the delivery company is different and they got nothing to do with them, I asked them if it is ok to treat their customers rudely like this? and their answer was the same.
The next thing they say is I have to pay delivery charge again and that's the only option I have? I'm not sure how this is my fault and why I have to pay again, more than that I was treated badly by the delivery company and IKEA couldn't do anything about it or they just don't care how the delivery company talk to their customers.
I cancelled my order and IKEA didn't refund me my delivery charge, even worse they didn't talk to the delivery company of how they treated me.
Hope someone from IKEA reads this and treat their customer with respect.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:while they did find the part, it is almost a quarter inch shorter. I sent pictures in the other email that I sent directly to them. Perhaps they changed the parts. The PDF instructions they pointed me to for the bed are not in line with the other origional parts, or the new one they sent.I'm not sure if they finally responded to other requests, or if it is just the Revdex.com complaint. I got a message from them on the 12th of October, and was told that the parts would be shipped out. exactily 10/11 days later (October 22 -- the day of the response here) I get an order confirmation. Perhaps I'll get a new order confirmation with the correct part the business day following the 1st of November (10 days following the Revdex.com response)Perhaps the shorter one will work fine. It is not long enough to be supported on the back side of the tubing, but there is another screw that is. I am going to use the shorter one as that is what they said will work, and will await word on weather that is ok per company standards.
Regards,
[redacted]
One of our reps emailed the customer on 12/11.
At this time, a refund has been processed for the merchandise, including the shipping costs and any applicable taxes. The refund will be issued to the original charging account, and should reflect within 7-10 business days from processing. Use case...
#: [redacted] to reference the refund until it is received.
First of all, the amount of time I was put on hold at 888.888.4532 is unacceptable. Secondly, the fact that I am required to enter in a store location is completely unnecessary. I ordered furniture online. It's not connected to a store location. Thirdly, the fact that I always have to call 888.888.4532 and hold to speak to someone IN ORDER to ask to be transferred to ext. 4016 (internet orders) is EVEN MORE unacceptable. This whole process is completely inefficient and a waste of my time. I will not be ordering furniture from IKEA again.
I called to return items on Tue Sept 22. I was told the funds would take 5-7 business days to be credited to my bank account. I called back on Wed Sept 30 and was told by one person that the funds should be in said bank account by Fri. Today is Fri Oct 2 and they are not there. I called again on the same day (Wed Sept 30) to confirm the CC/bank info was correct and was told that they could not give me an amount of time it would take to be credited to my bank account. She said it was processing. I am very suspicious that they will not refund me the money, even after I returned the items. And if they do refund me the money, the amount of time it has taken ALREADY is completely unacceptable!! I will be contacting a lawyer.
From: [redacted] <[redacted]>Date: Sat, Dec 13, 2014 at 8:38 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Thanks very...
much for all your support. I already heard from the company and hope everything is going to be solved pretty soon.Have a great day and Happy Holidays,[redacted]Sent from my [redacted]
Great customer service! I had a shipment stolen from my entryway, and even though iit took me a good month to get around reporting the missing shipment, Ikea still re-sent a replacement, right away.
On Saturday 11/12/2016 (around 4:58pm)my family and I made an Ikea trip, all had gone well until the almost end of our trip. We were walking to the registers looking for items to complete our bed purchase and my husband asked a gentleman that was wearing a blue Ikea shirt a question about some of the pieces we were missing. The employee without a glance and in a not so nice tone of voice told him he couldn't help him and kept walking. My husband then told him in an apologetic manner that he was sorry and still not even a glance from the employee so then he said to him to forget it then. The employee then turned around in an aggressive manner and proceeded to walk toward him as if about to start a physical fight. I alongside some other people there tried to defuse the situation, while all this is happening in front of my 9 year old son. My husband walked away while the employee was still cussing and ranting on, I told him that I understood everyone has a bad day but this type of demeanor was unacceptable, this is when he started yelling at me and I asked him to call his Supervisor over. When his supervisor arrived, I believe a gentleman by the name of Chris came over I told "Ronald" to please leave me alone that I really did not want to have anything to do with him. He walked only a few feet away, turned around crossed his arms and stared at me the entire time I spoke with his boss. I even asked his supervisor to tell him to go and he didn't do it, instead all he tried to do was offer me free food. Not once did he say that he would speak to Ronald, an entry level warehouse worker about his harassing demeanor. I have never felt so harassed walking into what is supposed to be a family oriented establishment. The Supervisor did nothing to make me feel secure or lead me to believe that this employee would be spoken to in a stern manner because quite frankly from the body language it looked like he was scared of him too. If I had not walked away from the situation I can almost guarantee that I would have called the police for harassment. This employee has no self control and is a liability for the company, at any given moment he can let his horrible temper get to him and Ikea will be held liable. Needless to say I will not be going to this Ikea again since it clearly holds no boundaries, standards or accountability for their employees.
[redacted] <[redacted]>
12:15 PM (28 minutes ago)
to me
Hello [redacted],
...
Ikea stated that to resolve the case they would refund the shipping amount to my credit card. I have not received that refund.
Thank you,
[redacted] Friedman
[redacted]
[redacted] Friedman <[redacted]>
12:15 PM (28 minutes ago)
to me
Hello [redacted],
Ikea stated that to resolve the case they would refund the shipping amount to my credit card. I have not received that refund.
We recently purchased a table from Ikea in Centennial, CO. After driving an hour to get there and an hour back we began to assemble the table and noticed that the corner of the box was smashed and that corner of the table was damaged. We called customer service and after waiting half an hour to speak to someone they said they would ship us a new top but it would be 7-10 days. We decided we'd rather drive back to the store than wait so off we went with a two year old and 8 week old in tow.
After waiting for our number to be called at the return area we waited another half hour for the new table top to come out. Luckily my husband asked to open the box because the same corner was dinged on the box and the table had the exact same damage so then we waited another half hour for the next table top to come out with the exact same issue. At this point we're extremely frustrated and have two small children that are starting to get restless. The lady we were working with then wanted to go through the same process for a third time. At this point I asked to speak to a manager so we could actually get the issue resolved and the lady told me I needed to go sit down because she wouldn't listen to me yelling at her, which I was not doing. I then found another employee and asked for a manager and explained the situation to which he agreed different steps needed then be taken so we didn't keep pulling defective boxes. At this point my husband asked if he could just go back because knew exactly where they were and could sort through the boxes to try to find one that was not damaged. The manager agreed to let my husband go with him and they finally found a box eight deep into the pile that wasn't damaged. We then had to wait for them to bring the box we'd just pulled through the warehouse because that's their policy. 90 minutes later we finally had a table top that was not broken.
My frustration lies within their systems and overall lack of customer service. You'd think that after bringing up a table with the exact same defect someone would have the idea to tell the people pulling the boxes that they should make sure they pull one that doesn't have a damaged box (at that point it was obvious that the entire pile had been run into something) instead of making us wait while they pull them one by one while we wait a half hour each time. My family has been an ikea customer for years but the overall treatment we received and handling of the situation has turned me off of their company. I also emailed the company and have yet to hear any response.
I know, I know... I, like many of you, read negative reviews and think "well, that person must have had incredibly unreasonable expectations."
In this case- I am not one of those. I ordered furniture and paid for delivery. IKEA's delivery policy is 24 hours notice. Notice did come- at 4:00PM Monday for a 9:00AM - 12PM delivery on Tuesday. My work, unfortunately, does not come with the luxury of not showing up the very next morning because IKEA called.
After I received the failed delivery email on Tuesday morning, I called to reschedule. After 40 minutes on hold, I had to abandon the call to get back to work. Wednesday I called-- again, I had to abandon after 46 minutes. On Thursday, I had to abandon after 32 minutes. Finally, Friday evening, I called again, resolved, I finally got a representative after 56 minutes on hold. I understand that it is not this woman's fault-- but when I requested a refund of the $129 delivery fee (since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee". I asked for a supervisor. After another 19 minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstances. Costs involved? Really?? How about the 198 minutes (including the 5 minute call with this fellow) I spent on hold with IKEA to reschedule a delivery that they gave me 17 hours notice for?
I can honestly say that in my entire consumer history-- excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever had. I will never spend another cent, second or thought on IKEA.
All of you out there-- buy from IKEA if you will.... but if you value your time-- I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist.
[redacted]6:28 PM (17 hours ago)to me Hi Guys, about two months ago, IKEA took care of the problem so I think we can make this claim as resolved now.Thanks,[redacted]
Was not given item at Furniture Pick-up and Ikea refuses to investigate. Item was PAID FOR along with about $500 worth of items. Local store does not accept calls, only 800 number who offers no help. All I heard was, there's nothing we can do, and we do not have any options that can help you get your paid item to you. I was told a 2nd time to call back tomorrow to see if item had been located, or to drive (1.5 hours away) to see if the store would override and replace item, but no guarantees.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,
We are sorry to hear of this customer's situation and can appreciate the frustration. We are glad to assist him.
Our [redacted] store has tried to reach the customer via phone and has left voicemails. Today, 3/11/14, they sent the below email to the...
customer.
Best Regards,
[redacted]
IKEA US
Hello **. [redacted]
My name is [redacted] and I am a member of the Customer Relations Management Team, at IKEA [redacted]. I have tried to telephone you and have not heard back from you.
I’ve received a letter, in reference to your purchase of our Billy Bookcase 702.018.11, from our store, in February. I apologize for the misunderstanding and the inconvenience you’ve endured, with your recent purchase.
The IKEA stores do work independently, with some product and sales. Also, we do not contract the same delivery services, due to geographical distance, from each store. This is why the [redacted] store was unable to return your items to [redacted].
If you would like, I will be happy to honor the sale price, that you paid, at the [redacted] store, for the Billy Bookcases you’ve purchased at our [redacted] store. To do this, I will need a copy of your [redacted] receipt and [redacted] receipt, emailed to me, and I can credit you that difference.
If you are unable to email the actual receipt, you can send me the receipt numbers. This would be the 11 digit number at the right top corner of the receipt, and the date of purchase, at the bottom, of both receipts.
You can contact me at ###-###-####. I look forward to hearing from you.
Best regards
[redacted]
Hello,
We are sorry to hear of this customer's situation and can appreciate their frustration.
We are processing the customer's refund in full. She should see the refund back to the original card within the next few days.
Our team has emailed the customer to let her know.
Best...
Regards,
Adrienne H[redacted]
IKEA US Customer Relations
May I say that after been a customer of IKEA in both San Diego, Miami and now moving to NY the Brooklyn location has the WORSE service I have experienced in my life. From day one of purchase (over a month ago) the experience has been horrible. Horrible staff working like you are making them a favor by purchasing anything there not willing to help at all, scheduled delivery 2 times and ALL 2 TIMES cancelled one day before or the day of the delivery. Once the delivery arrives (Finally over a month after purchased AND 2 hours past the scheduled time on a Sunday) one of the main pieces is BROKEN, delivery person says they can delivery back to the store but the customer needs to go there and get a new one and a new delivery day (there goes another month waiting)...remember I have been calling IKEA for 2 days now and this is the anwer "unable to take your call niow, please try another day" ...REALLY?
May I also mention I paid $100 dollars for delivery AND $150 dollars for assembly??? This is the kind of service you receive for spending over $700 dollars at IKEA. I will never ever step my foot at this store and will make sure I do tell all my family and friends about the horrible service provided.
I would like to express my disappointment in the Service I have received and the horrible experience I am having. On Friday July 8th I took a 30 minute ride to IKEA, where I have purchased at least 10 pieces of furniture. I am currently looking for new bedroom furniture for myself. I wanted to add new pieces to my Malm collection, however, I notice Malm is no longer being offered. I left purchasing some small items for my children and left interested in the Hemnes collection. I did not purchase anuthing as I was unable to cart the boxes. As I am working from home on Monday 7/11/16, I hear the Ikea commercial in regards to the current recall on the Malm dressers, In disbelief I, immediately call the number to explore my options as I currently have 5 malm dressers, which my children 2 and 6 use 3 of the dressers!! On 7/11/16 I called the customer service number and speak with Aditi at 11:25 and I decided to have all of the furniture picked up. She advised the moving company which will pick up the dressers willb e in contact with me between 4-7 busniness days. She provided me with a confirmation number of **SSN**513, after of approximately an hour being on the phone after all the holds I was put on and all the information I was required to provide. So, I waited and waited nd waited but never received a call. She did advise due to the recall the volume was high so I was patient. Finally 7/29/16 I was done waiting. Tired of living in dismay as I had to empty all the dressers in 3 rooms of my house, so they were no longer a hazard to my children. I call the same "customer service" number to be told "I don't know why you haven't gotten a call and I do not show your confirmation number" I was on hold for 35 minutes until transferred to what I was told, an actual IKEA customer service employee. I had to go through the whole process again that I went thorugh on 7/11. This was an additional 7 minutes. After I provided the information I was told the same thing "someone from the pick up company will call you in 4 days". NO sympathy to the fact I was already told this information or an explanation to what exacly happened to my original call order. I then asked to speak to a manager. I was transferred to MISTY who advised the compny which IKEAs has outsourced their calls for this recall did not process my information over to IKEA, sorry about that. She then stated I can give you a new comfrimation number 30933157. Again so sympathy or attempts to make things right. Later that night I received a call from 201.210.5000 stating this was the company that will pick up my 5 Malm dressers, and they could come 7/30 before 12 noon.
Well I spent my Saturday morning waiting and by 12:30 no pick-up and no call. So I decided to call the number back and was trabnsfered 8 times for a period of 20 minutes until I reached "Mike" at extention 334. He asked for my information and I provide my name telephone number and address which he satetd he could not locate. He asked if I was given a confirmation number which I provided the number Misty from IKEa provided and he said "no not that number". He then says he will call me right back. He does call me back within 30 minutes and tells me I don't know who you spoke with but we can try to fit you in by 6 PM today. So now I have to spend my entire Saturday, day off, waiting for movers to POSSIBLY show.
I am thoroughly disgusted and disappointed in the events that I have experienced because of faulty, unsafe furniture sold by your company. I would like Ingvar Kamprad to get a copy of this e-mail to show what his customers have to experience. I have spent thousands of dollars in IKEA and would expect a bit more urgency and professionalism from a company of such stature. I had every intention of purchasing new furniture from IKEA with the refund from the MALM recall. Depending upon the outcome, I may be taking my business elsewhere.
I expect acknowledgement and some sort of compensation for my troubles.
Hello,
We are sorry to hear of this customer's situation. After researching the issue, we were informed that our [redacted] store found a copy of her receipt and allowed her to return the mattress.
Best Regards,
Adrienne H[redacted]
IKEA US Customer Relations
Business Response to a Complaint
cellpadding="0">
Complaint ID#:
[redacted]
Company Name:
IKEA
Company Contact:
Janet
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Janice Croux
Response:
The customer is within her warranty. She has been advised to bring in her purchase for inspection. Should a quality issues be present we will refund or exchange her mattress. She has been advised that she must have her original receipt present upon inspection as the receipt validate the warranty.The cutsomer has been called and advised.
Sent on: 8/14/2014 10:22:48 AM
Sent by: [redacted]
I ordered several items from IKEA (order no:**SSN**) and asked for pickup and home delivery for the next day between 05 PM to 09 PM. The store rep told me the delivery guys will call me before they arrive, the next day the delivery guy called me 04:45 PM and told me he'll be there in 3 mins, I told him I'll be there in 15 mins. The delivery guy was very rude to me and said he's going to be there in 3 mins and will wait for 5 mins and if I'm not there he's just going to leave and put the phone down. Immediately after I got a call from the delivery company, the person asked me where I'm and I told them I'm going to be there in 10 mins, he said that's fine and will let the driver know. I reached my house in 10 mins and saw a note "we missed you". I tried calling back the delivery company and the driver nobody responded.
I called IKEA customer service the next day and explained what happened. They simply said the delivery company is different and they got nothing to do with them, I asked them if it is ok to treat their customers rudely like this? and their answer was the same.
The next thing they say is I have to pay delivery charge again and that's the only option I have? I'm not sure how this is my fault and why I have to pay again, more than that I was treated badly by the delivery company and IKEA couldn't do anything about it or they just don't care how the delivery company talk to their customers.
I cancelled my order and IKEA didn't refund me my delivery charge, even worse they didn't talk to the delivery company of how they treated me.
Hope someone from IKEA reads this and treat their customer with respect.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:while they did find the part, it is almost a quarter inch shorter. I sent pictures in the other email that I sent directly to them. Perhaps they changed the parts. The PDF instructions they pointed me to for the bed are not in line with the other origional parts, or the new one they sent.I'm not sure if they finally responded to other requests, or if it is just the Revdex.com complaint. I got a message from them on the 12th of October, and was told that the parts would be shipped out. exactily 10/11 days later (October 22 -- the day of the response here) I get an order confirmation. Perhaps I'll get a new order confirmation with the correct part the business day following the 1st of November (10 days following the Revdex.com response)Perhaps the shorter one will work fine. It is not long enough to be supported on the back side of the tubing, but there is another screw that is. I am going to use the shorter one as that is what they said will work, and will await word on weather that is ok per company standards.
Regards,
[redacted]
One of our reps emailed the customer on 12/11.
At this time, a refund has been processed for the merchandise, including the shipping costs and any applicable taxes. The refund will be issued to the original charging account, and should reflect within 7-10 business days from processing. Use case...
#: [redacted] to reference the refund until it is received.
First of all, the amount of time I was put on hold at 888.888.4532 is unacceptable. Secondly, the fact that I am required to enter in a store location is completely unnecessary. I ordered furniture online. It's not connected to a store location. Thirdly, the fact that I always have to call 888.888.4532 and hold to speak to someone IN ORDER to ask to be transferred to ext. 4016 (internet orders) is EVEN MORE unacceptable. This whole process is completely inefficient and a waste of my time. I will not be ordering furniture from IKEA again.
I called to return items on Tue Sept 22. I was told the funds would take 5-7 business days to be credited to my bank account. I called back on Wed Sept 30 and was told by one person that the funds should be in said bank account by Fri. Today is Fri Oct 2 and they are not there. I called again on the same day (Wed Sept 30) to confirm the CC/bank info was correct and was told that they could not give me an amount of time it would take to be credited to my bank account. She said it was processing. I am very suspicious that they will not refund me the money, even after I returned the items. And if they do refund me the money, the amount of time it has taken ALREADY is completely unacceptable!! I will be contacting a lawyer.
From: [redacted] <[redacted]>Date: Sat, Dec 13, 2014 at 8:38 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Thanks very...
much for all your support. I already heard from the company and hope everything is going to be solved pretty soon.Have a great day and Happy Holidays,[redacted]Sent from my [redacted]
Great customer service! I had a shipment stolen from my entryway, and even though iit took me a good month to get around reporting the missing shipment, Ikea still re-sent a replacement, right away.
On Saturday 11/12/2016 (around 4:58pm)my family and I made an Ikea trip, all had gone well until the almost end of our trip. We were walking to the registers looking for items to complete our bed purchase and my husband asked a gentleman that was wearing a blue Ikea shirt a question about some of the pieces we were missing. The employee without a glance and in a not so nice tone of voice told him he couldn't help him and kept walking. My husband then told him in an apologetic manner that he was sorry and still not even a glance from the employee so then he said to him to forget it then. The employee then turned around in an aggressive manner and proceeded to walk toward him as if about to start a physical fight. I alongside some other people there tried to defuse the situation, while all this is happening in front of my 9 year old son. My husband walked away while the employee was still cussing and ranting on, I told him that I understood everyone has a bad day but this type of demeanor was unacceptable, this is when he started yelling at me and I asked him to call his Supervisor over. When his supervisor arrived, I believe a gentleman by the name of Chris came over I told "Ronald" to please leave me alone that I really did not want to have anything to do with him. He walked only a few feet away, turned around crossed his arms and stared at me the entire time I spoke with his boss. I even asked his supervisor to tell him to go and he didn't do it, instead all he tried to do was offer me free food. Not once did he say that he would speak to Ronald, an entry level warehouse worker about his harassing demeanor. I have never felt so harassed walking into what is supposed to be a family oriented establishment. The Supervisor did nothing to make me feel secure or lead me to believe that this employee would be spoken to in a stern manner because quite frankly from the body language it looked like he was scared of him too. If I had not walked away from the situation I can almost guarantee that I would have called the police for harassment. This employee has no self control and is a liability for the company, at any given moment he can let his horrible temper get to him and Ikea will be held liable. Needless to say I will not be going to this Ikea again since it clearly holds no boundaries, standards or accountability for their employees.
[redacted] <[redacted]>
12:15 PM (28 minutes ago)
to me
Hello [redacted],
...
Ikea stated that to resolve the case they would refund the shipping amount to my credit card. I have not received that refund.
Thank you,
[redacted] Friedman
[redacted]
[redacted] Friedman <[redacted]>
12:15 PM (28 minutes ago)
to me
Hello [redacted],
Ikea stated that to resolve the case they would refund the shipping amount to my credit card. I have not received that refund.
Thank you,
[redacted] Friedman
Clic
We recently purchased a table from Ikea in Centennial, CO. After driving an hour to get there and an hour back we began to assemble the table and noticed that the corner of the box was smashed and that corner of the table was damaged. We called customer service and after waiting half an hour to speak to someone they said they would ship us a new top but it would be 7-10 days. We decided we'd rather drive back to the store than wait so off we went with a two year old and 8 week old in tow.
After waiting for our number to be called at the return area we waited another half hour for the new table top to come out. Luckily my husband asked to open the box because the same corner was dinged on the box and the table had the exact same damage so then we waited another half hour for the next table top to come out with the exact same issue. At this point we're extremely frustrated and have two small children that are starting to get restless. The lady we were working with then wanted to go through the same process for a third time. At this point I asked to speak to a manager so we could actually get the issue resolved and the lady told me I needed to go sit down because she wouldn't listen to me yelling at her, which I was not doing. I then found another employee and asked for a manager and explained the situation to which he agreed different steps needed then be taken so we didn't keep pulling defective boxes. At this point my husband asked if he could just go back because knew exactly where they were and could sort through the boxes to try to find one that was not damaged. The manager agreed to let my husband go with him and they finally found a box eight deep into the pile that wasn't damaged. We then had to wait for them to bring the box we'd just pulled through the warehouse because that's their policy. 90 minutes later we finally had a table top that was not broken.
My frustration lies within their systems and overall lack of customer service. You'd think that after bringing up a table with the exact same defect someone would have the idea to tell the people pulling the boxes that they should make sure they pull one that doesn't have a damaged box (at that point it was obvious that the entire pile had been run into something) instead of making us wait while they pull them one by one while we wait a half hour each time. My family has been an ikea customer for years but the overall treatment we received and handling of the situation has turned me off of their company. I also emailed the company and have yet to hear any response.
I know, I know... I, like many of you, read negative reviews and think "well, that person must have had incredibly unreasonable expectations."
In this case- I am not one of those. I ordered furniture and paid for delivery. IKEA's delivery policy is 24 hours notice. Notice did come- at 4:00PM Monday for a 9:00AM - 12PM delivery on Tuesday. My work, unfortunately, does not come with the luxury of not showing up the very next morning because IKEA called.
After I received the failed delivery email on Tuesday morning, I called to reschedule. After 40 minutes on hold, I had to abandon the call to get back to work. Wednesday I called-- again, I had to abandon after 46 minutes. On Thursday, I had to abandon after 32 minutes. Finally, Friday evening, I called again, resolved, I finally got a representative after 56 minutes on hold. I understand that it is not this woman's fault-- but when I requested a refund of the $129 delivery fee (since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee". I asked for a supervisor. After another 19 minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstances. Costs involved? Really?? How about the 198 minutes (including the 5 minute call with this fellow) I spent on hold with IKEA to reschedule a delivery that they gave me 17 hours notice for?
I can honestly say that in my entire consumer history-- excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever had. I will never spend another cent, second or thought on IKEA.
All of you out there-- buy from IKEA if you will.... but if you value your time-- I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist.
[redacted]6:28 PM (17 hours ago)to me Hi Guys, about two months ago, IKEA took care of the problem so I think we can make this claim as resolved now.Thanks,[redacted]
Was not given item at Furniture Pick-up and Ikea refuses to investigate. Item was PAID FOR along with about $500 worth of items. Local store does not accept calls, only 800 number who offers no help. All I heard was, there's nothing we can do, and we do not have any options that can help you get your paid item to you. I was told a 2nd time to call back tomorrow to see if item had been located, or to drive (1.5 hours away) to see if the store would override and replace item, but no guarantees.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]