Hello,
mso-ansi-language: EN-US" lang="EN-US">We are sorry to hear of this customer's experience with IKEA Ecommerce. I'm sure it has been frustrating for him to not receive his part or receive appropriate help.
The replacement piece order was processed and he should receive it in a few days from our warehouse via [redacted]. He will receive an automated email from our warehouse once the order ships.
Should the customer have any further concerns, he may contact the IKEA Ecommerce Aftersales team at [redacted].
Best Regards,
[redacted]
IKEA US Customer Relations
Hello,
We are sorry to hear of the frustrating experience [redacted] had with our Ecommerce department.
One of our Ecommerce managers called [redacted] on 4/10/14 and offered to expedite her new order, as well as refund her delivery fee. She accepted the resolution.
We thank...
[redacted] for bringing this matter to our attention. We hope she continues to be a loyal and important IKEA customer.
Best Regards,
[redacted]
IKEA US Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
I ordered online a few items to be delivered to my home among others a mattress and a dining table on September 28th 2015. The delivery was scheduled 5 business days after the purchase date (October 5th 2015).
The delivery company associated with IKEA informed me that there was a problem with the mattress - It was "damaged" and I should expect that item to be re-delivered.
I received a voice call and gave my negative feedback that my order was not completed and the request a supervisor to contact me. I received no call back.
I tried multiple times to contact IKEA customer service during the week. Average waiting time was 100-150 minutes. When I managed to spoke with them and informed them about the situation I mentioned that I need the mattress delivered ASAP since I had no mattress to sleep on. They informed me that the mattress should be delivered by that date (Saturday Oct 10th 2015). I also informed them about a few missing pieces for the dinning table.
The mattress was no delivered. I spoke again with the Customer Service on Monday October 12th 2015 and I escalated to speak with a supervisor since I couldn't get an answer about when I should expect the mattress to be delivered. I mentioned to the supervisor that I needed the mattress since both me and my wife we have been sleeping at the couch for days and we both do have critical jobs and we can't continue sleeping at the couch. I said that this is not just a product that was simply delayed but a product that impacts customer lives.
The supervisor replied that IKEA was willing to refund part of the delivery fees (part of $130) as well as cancelled the order of the mattress. I said to them that I can't waist another 2+ days searching for a mattress elsewhere because they couldn't have their product delivered as they promised so.
I'm very disappointed with IKEA customer service and the company values & behavior.
They need to understand that they also deal with business professionals that they do have limited time and that their products impacts customer lives.
I want to report them to Revdex.com and take that issue as high up as possible.
I'm sure that the CEO of IKEA wouldn't have been happy knowing about my situation and I guess similar situation that other customers may have been involved with.
Stepping up and reporting this issue is the right thing to do for companies serve their customers better.
To Whom It May Concern,
The request for refund was processed and completed on 11/4/14. A gift card was sent out via mail.
Thanks,
EN-US" lang="EN-US">Mary F[redacted]
Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]<[redacted]>Date: Thu, Nov 20, 2014 at 1:14 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
Dear madam/sir,
I still have not received any refund from IKEA even the message said they will. Yes, IKEA also send me an email in Nov.3 and informed me they will give me my money back in ten business day. until now, nothing. I think IKEA is totally not responsible. I guess they sent me that email just because I filed a complaint to Revdex.com and then forget the whole thing again, like what they always do. I'm so sorry to trouble you again since I have no way to contact with IKEA. Their customer lines are always busy and it took millions of years to reply my email. I appreciate your help and time. Thank you so much. Have a great day.
Your sincerely,
[redacted]
Hello,
mso-ansi-language: EN-US" lang="EN-US">We are sorry to hear of this customer's experience with IKEA Ecommerce. I'm sure it has been frustrating for him to not receive his part or receive appropriate help.
The replacement piece order was processed and he should receive it in a few days from our warehouse via [redacted]. He will receive an automated email from our warehouse once the order ships.
Should the customer have any further concerns, he may contact the IKEA Ecommerce Aftersales team at [redacted].
Best Regards,
[redacted]
IKEA US Customer Relations
Hello,
We are sorry to hear of the frustrating experience [redacted] had with our Ecommerce department.
One of our Ecommerce managers called [redacted] on 4/10/14 and offered to expedite her new order, as well as refund her delivery fee. She accepted the resolution.
We thank...
[redacted] for bringing this matter to our attention. We hope she continues to be a loyal and important IKEA customer.
Best Regards,
[redacted]
IKEA US Customer Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
To Whom it May Concern,
The request was submitted and a replacement was shipped...
to customer on 9/24/2014.
Thanks,
Ikea Customer Relation
I ordered online a few items to be delivered to my home among others a mattress and a dining table on September 28th 2015. The delivery was scheduled 5 business days after the purchase date (October 5th 2015).
The delivery company associated with IKEA informed me that there was a problem with the mattress - It was "damaged" and I should expect that item to be re-delivered.
I received a voice call and gave my negative feedback that my order was not completed and the request a supervisor to contact me. I received no call back.
I tried multiple times to contact IKEA customer service during the week. Average waiting time was 100-150 minutes. When I managed to spoke with them and informed them about the situation I mentioned that I need the mattress delivered ASAP since I had no mattress to sleep on. They informed me that the mattress should be delivered by that date (Saturday Oct 10th 2015). I also informed them about a few missing pieces for the dinning table.
The mattress was no delivered. I spoke again with the Customer Service on Monday October 12th 2015 and I escalated to speak with a supervisor since I couldn't get an answer about when I should expect the mattress to be delivered. I mentioned to the supervisor that I needed the mattress since both me and my wife we have been sleeping at the couch for days and we both do have critical jobs and we can't continue sleeping at the couch. I said that this is not just a product that was simply delayed but a product that impacts customer lives.
The supervisor replied that IKEA was willing to refund part of the delivery fees (part of $130) as well as cancelled the order of the mattress. I said to them that I can't waist another 2+ days searching for a mattress elsewhere because they couldn't have their product delivered as they promised so.
I'm very disappointed with IKEA customer service and the company values & behavior.
They need to understand that they also deal with business professionals that they do have limited time and that their products impacts customer lives.
I want to report them to Revdex.com and take that issue as high up as possible.
I'm sure that the CEO of IKEA wouldn't have been happy knowing about my situation and I guess similar situation that other customers may have been involved with.
Stepping up and reporting this issue is the right thing to do for companies serve their customers better.
To Whom It May Concern,
The request for refund was processed and completed on 11/4/14. A gift card was sent out via mail.
Thanks,
EN-US" lang="EN-US">Mary F[redacted]
Customer Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]<[redacted]>Date: Thu, Nov 20, 2014 at 1:14 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
Dear madam/sir,
I still have not received any refund from IKEA even the message said they will. Yes, IKEA also send me an email in Nov.3 and informed me they will give me my money back in ten business day. until now, nothing. I think IKEA is totally not responsible. I guess they sent me that email just because I filed a complaint to Revdex.com and then forget the whole thing again, like what they always do. I'm so sorry to trouble you again since I have no way to contact with IKEA. Their customer lines are always busy and it took millions of years to reply my email. I appreciate your help and time. Thank you so much. Have a great day.
Your sincerely,
[redacted]
To Whom It May Concern,
Service request has been completed on 11/5/14.
Thanks,
Mary...
F[redacted]
Customer Relations