2/– Received couchUnpacked boxes and the one with the main part of the couch the wooden frame is crackedLikely due to the delivery man dropping the box but no way to tell for sure2/– Sent email to Ikea letting them know my couch in box #needs to be replace; Supposed to get a response in 3-business days 2/– Called their CS # at 1-888-888-at 11:03amI was on hold for minutes and then they hung up 2/– Wrote a follow up email from my email on 2/2/– Wrote on their facebook wall and private message; they responded but no resolution 2/– “Lori B” from Ikea reached out2/– Received a response via email from “Sue-Ellen” at Ikea even though Lori had already responded 2/– Emailed picture of the damaged couch 2/– Their response: “At this time the item is currently out of stockI will monitor the couch throughout the week and as soon as it is back in stock, I will notify you of the preliminary delivery dateI will created a requested to have box #sent back out to youWe are not able to send just box 4, we would have to send the item as a wholeWhen booking the order, we do not have the option to just send one boxJust simply accept the box that is needed, (Box 4) and refuse the other boxes at the time of deliveryYou would also need to give the delivery driver the damaged box that you currently have.” They were out of stock…And the return process was a hassle but I understood… sort of2/– I asked Lori via email to speak with someone directly on the phoneMy friend called the number Lori provided us a number of times nd it is going to an automated message saying that I have reached IKEA but that it is closed and to call during business hoursShe responded that the whole department was in a meeting… 2/– Still no response or resolution; My friend called again and again but the line either hung up on him or said it was closed even though it was during the times they should have been availableI wrote back to Lori asking for the following: I am requesting the following: A full refund for the couch--IMMEDIATELYIkea to come re-pack the opened boxes and take EVERY piece backI will not be repacking itThis wasn't my problem to begin with and I would have gladly done it had anyone acknowledged me and treated me like this mattered in the first placeNow I have to take time off work again to be there when they pick up the productI would like to set up a call with someone from Ikea with a direct phone number or have them call me at a time that works for MY scheduleWhat IKEA plans on doing for the headache they have caused for all of this complete non-sense3/– No response so I wrote again to follow up 3/– She said she was out of the office though I didn’t receive an out of the office reply from the emailShe offered a full refund and $for freight costs, whatever that isShe scheduled a pick up for Thursday 3/without even checking if I was free 3/– I let Lori know I was not able to make it Thursday due to work but that Monday 3/would be better 3/– Received automated voicemail 3/– Received automated voicemail 9:09am 3/– Received automated voicemail 9:43am 3/– Answered a call at 9:53am from delivery company saying that they were outside and ready to pick up… I explained to them I was at work and I had cancelled with Ikea who clearly failed to communicate that3/– I wrote to Lori and asked why she sent the delivery people when I specifically told her I was not availableShe has not contacted me back periodI feel like I will not hear from her any more3/– Wrote to Ikea on Facebook and they obviously nudged someone along because then I got an email from Louise saying that they apologized and will pick up the couch when I was readyI let them know Monday is when I’m freeRichard Swrote back to me confirming that someone would be there That’s a solid month without the $500+ I paid for the couch and without a couch I can useI’m beyond disappointedThe fact I had to publicly shame on social media to get a response is unreal but I suppose the world we now live inThe really sad thing is that their products are wonderful for the great price point but the customer service makes the WHOLE thing not worth it at all and I’m still without a couch and need to buy a new oneI had gone there with my family since I was a kid and loved the ease of buying things online but not anymoreI cannot wait for this total nightmare to be over and still would like a sufficient apology and compensation for all the time I wasted having to leave work and the time I wasted trying to track them down for a responseHopefully after Monday this won’t be an issue any more…
I ordered online a few items to be delivered to my home among others a mattress and a dining table on September 28th The delivery was scheduled business days after the purchase date (October 5th 2015)The delivery company associated with IKEA informed me that there was a problem with the mattress - It was "damaged" and I should expect that item to be re-deliveredI received a voice call and gave my negative feedback that my order was not completed and the request a supervisor to contact meI received no call backI tried multiple times to contact IKEA customer service during the weekAverage waiting time was 100-minutesWhen I managed to spoke with them and informed them about the situation I mentioned that I need the mattress delivered ASAP since I had no mattress to sleep onThey informed me that the mattress should be delivered by that date (Saturday Oct 10th 2015)I also informed them about a few missing pieces for the dinning tableThe mattress was no deliveredI spoke again with the Customer Service on Monday October 12th and I escalated to speak with a supervisor since I couldn't get an answer about when I should expect the mattress to be deliveredI mentioned to the supervisor that I needed the mattress since both me and my wife we have been sleeping at the couch for days and we both do have critical jobs and we can't continue sleeping at the couchI said that this is not just a product that was simply delayed but a product that impacts customer livesThe supervisor replied that IKEA was willing to refund part of the delivery fees (part of $130) as well as cancelled the order of the mattressI said to them that I can't waist another 2+ days searching for a mattress elsewhere because they couldn't have their product delivered as they promised soI'm very disappointed with IKEA customer service and the company values & behaviorThey need to understand that they also deal with business professionals that they do have limited time and that their products impacts customer livesI want to report them to Revdex.com and take that issue as high up as possibleI'm sure that the CEO of IKEA wouldn't have been happy knowing about my situation and I guess similar situation that other customers may have been involved withStepping up and reporting this issue is the right thing to do for companies serve their customers better
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] ***< [redacted] >Date: Thu, Nov 20, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Dear madam/sir, I still have not received any refund from IKEA even the message said they willYes, IKEA also send me an email in Novand informed me they will give me my money back in ten business dayuntil now, nothingI think IKEA is totally not responsibleI guess they sent me that email just because I filed a complaint to Revdex.com and then forget the whole thing again, like what they always doI'm so sorry to trouble you again since I have no way to contact with IKEATheir customer lines are always busy and it took millions of years to reply my email I appreciate your help and timeThank you so muchHave a great day Your sincerely, [redacted] ***
From: [redacted] < [redacted] @***.com>Date: Thu, May 21, at 2:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] need this complaint cancelled as the I have reached resolution with the merchant.Thank you, [redacted] ***###-###-####
To Whom It May Concern, Ikea has expedited replacement cooktop and has refunded customer of the freight fee Thanks, lang="EN-US">Mary F [redacted] Customer Relations
[redacted] < [redacted] > 3:PM (minutes ago) to me Hello Revdex.com, The business involved in my complaint has resolved and escalated the situation internallyI appreciate your time on this as it was the worst customer experience I have ever receivedThough it doesn’t change the poor communication on their end they did offer a resolution Best regards, Description: Description: Email_graphics_option_ [redacted] Customer Care Lead
Was not given item at Furniture Piand Ikea refuses to investigate Item was PAID FOR along with about $worth of items Local store does not accept calls, only number who offers no help All I heard was, there's nothing we can do, and we do not have any options that can help you get your paid item to you I was told a 2nd time to call back tomorrow to see if item had been located, or to drive (hours away) to see if the store would override and replace item, but no guarantees
Great customer service! I had a shipment stolen from my entryway, and even though iit took me a good month to get around reporting the missing shipment, Ikea still re-sent a replacement, right away
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I am OK with their explanation as long as the bank then comes back and confirm their statement and refunds me my moneyThank you for helping me get the valuable information that they have refunded the money back to the bank which was not made clear in any of my previous communication with them Regards, [redacted] ***
Hello, We are sorry to hear of this customer's experience with IKEA Ecommerce I'm sure it has been frustrating for him to not receive his part or receive appropriate help The replacement piece order was processed and he should receive it in a few days from our warehouse via *** He will receive an automated email from our warehouse once the order ships Should the customer have any further concerns, he may contact the IKEA Ecommerce Aftersales team at [redacted] Best Regards, [redacted] IKEA US Customer Relations
Hello, We are sorry to hear of this customer's situation and can appreciate the frustration We are glad to assist him Our [redacted] store has tried to reach the customer via phone and has left voicemails Today, 3/11/14, they sent the below email to the customer Best Regards, [redacted] IKEA US Hello ** [redacted] My name is [redacted] and I am a member of the Customer Relations Management Team, at IKEA [redacted] I have tried to telephone you and have not heard back from you I’ve received a letter, in reference to your purchase of our Billy Bookcase 702.018.11, from our store, in FebruaryI apologize for the misunderstanding and the inconvenience you’ve endured, with your recent purchase The IKEA stores do work independently, with some product and salesAlso, we do not contract the same delivery services, due to geographical distance, from each storeThis is why the [redacted] store was unable to return your items to [redacted] If you would like, I will be happy to honor the sale price, that you paid, at the [redacted] store, for the Billy Bookcases you’ve purchased at our [redacted] storeTo do this, I will need a copy of your [redacted] receipt and [redacted] receipt, emailed to me, and I can credit you that difference If you are unable to email the actual receipt, you can send me the receipt numbersThis would be the digit number at the right top corner of the receipt, and the date of purchase, at the bottom, of both receipts You can contact me at ###-###-####I look forward to hearing from you Best regards ***
ordered sofa and loveseat on May received sofa and loveseat on June Cover for sofa not includedcontacted ikea on june waited on hold for hours then told that they were closing and to call back the next day (and click they hung up) contacted ikea on june on hold hour min said they would send replacement coverjune 14: received box from ikea contained a table no sofa cover called customer service waited on hold for over an hour then got disconnected called back waited another houragent was extremely rude again asked to speak with management, they said they would again send a replacement and refund half of my shipping cost (which was $so they would refund 99.50)June 22: received box from ikea Again, wrong item they sent loveseat covers Called waited on hold for minutes stated they would resend and it would take up to weeks and to return the loveseat covers so that I would not be charged for them! I asked for quicker shipment (Lets face it, I have been over a month without a covered sofa and have company coming!) they refuse quicker shipping and offer a gift card (of undetermined amount but likely $for my "inconvenience".)not happy still sitting on a sofa covered in plastic (and just to add, you can not simply go to a store location to pick up the item, but you are welcome to purchase it!)
From: [redacted] < [redacted] >Date: Sat, Dec 13, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Thanks very much for all your supportI already heard from the company and hope everything is going to be solved pretty soon.Have a great day and Happy Holidays, [redacted] Sent from my [redacted]
I know, I knowI, like many of you, read negative reviews and think "well, that person must have had incredibly unreasonable expectations." In this case- I am not one of thoseI ordered furniture and paid for deliveryIKEA's delivery policy is hours noticeNotice did come- at 4:00PM Monday for a 9:00AM - 12PM delivery on TuesdayMy work, unfortunately, does not come with the luxury of not showing up the very next morning because IKEA calledAfter I received the failed delivery email on Tuesday morning, I called to rescheduleAfter minutes on hold, I had to abandon the call to get back to workWednesday I called-- again, I had to abandon after minutesOn Thursday, I had to abandon after minutesFinally, Friday evening, I called again, resolved, I finally got a representative after minutes on holdI understand that it is not this woman's fault-- but when I requested a refund of the $delivery fee (since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee"I asked for a supervisorAfter another minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstancesCosts involved? Really?? How about the minutes (including the minute call with this fellow) I spent on hold with IKEA to reschedule a delivery that they gave me hours notice for? I can honestly say that in my entire consumer history-- excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever hadI will never spend another cent, second or thought on IKEAAll of you out there-- buy from IKEA if you willbut if you value your time-- I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist
January 16,IKEA College Park, has received the complaint made to the Revdex.com by *** *** on 1/12/15.This letter is to inform you that the issue *** *** is experiencing is with IKEA Direct and not with IKEA College ParkThe contact information for IKEA
Direct:*** *** *** ***
Nottingham, Maryland ***
###-###-####
Should you need any additional information, MsCampbell, please feel free to contact IKEA College Park at the above informationThank you,
Lauren W.
After Sales Manager
IKEA College Park
Hello,
We are sorry to hear of this customer's issue and can appreciate her frustration
The customer returned her incorrect merchandise to her local store and received resolution. Our ecommerce team provided a full shipping refund to the customer
Best
Regards,
Adrienne H***
IKEA US Customer Relations
Hello,
We are sorry to hear about this customer's experience and can appreciate the frustration
Our Ecommerce team contacted the customer and is refunding 50% of the disputed amount ($plus tax)
Best Regards,
*** ***
IKEA US Customer
Relations
Hello,
EN-US" lang="EN-US">
We are sorry to hear of this customer's experience and can appreciate his frustration
There was a warehouse search conducted for the missing merchandise but we were not able to locate the items
We have set up a replacement order for these items: 185972091, estimated delivery 9/19. The customer will receive a call on or around this date to specify a delivery date and time
We have asked the customer to contact IKEA Ecommerce Customer Service once he receives delivery so that we can offer appropriate compensation.
Our customer service team emailed the customer on 9/to provide the above information
Best Regards,
Adrienne H***
IKEA US Customer Relations
Hello,
We are sorry to hear of this customer's experience and can appreciate his frustration
I have conducted some research and determined the parts needed to attach the headboard and footboard to the bedsides. I have placed an order for these parts and they should arrive
to the customer within 7-days. A copy of the order confirmation was emailed to the customer. This order is a free service
We thank the customer for choosing IKEA and hope he visits us again soon! The customer is welcome to email me if he has any issues with the parts: [email protected]
Best Regards,
Adrienne H***
IKEA US Customer Relations
2/– Received couchUnpacked boxes and the one with the main part of the couch the wooden frame is crackedLikely due to the delivery man dropping the box but no way to tell for sure2/– Sent email to Ikea letting them know my couch in box #needs to be replace; Supposed to get a response in 3-business days 2/– Called their CS # at 1-888-888-at 11:03amI was on hold for minutes and then they hung up 2/– Wrote a follow up email from my email on 2/2/– Wrote on their facebook wall and private message; they responded but no resolution 2/– “Lori B
” from Ikea reached out2/– Received a response via email from “Sue-Ellen” at Ikea even though Lori had already responded 2/– Emailed picture of the damaged couch 2/– Their response: “At this time the item is currently out of stockI will monitor the couch throughout the week and as soon as it is back in stock, I will notify you of the preliminary delivery dateI will created a requested to have box #sent back out to youWe are not able to send just box 4, we would have to send the item as a wholeWhen booking the order, we do not have the option to just send one boxJust simply accept the box that is needed, (Box 4) and refuse the other boxes at the time of deliveryYou would also need to give the delivery driver the damaged box that you currently have.” They were out of stock…And the return process was a hassle but I understood… sort of2/– I asked Lori via email to speak with someone directly on the phoneMy friend called the number Lori provided us a number of times nd it is going to an automated message saying that I have reached IKEA but that it is closed and to call during business hoursShe responded that the whole department was in a meeting… 2/– Still no response or resolution; My friend called again and again but the line either hung up on him or said it was closed even though it was during the times they should have been availableI wrote back to Lori asking for the following: I am requesting the following: A full refund for the couch--IMMEDIATELYIkea to come re-pack the opened boxes and take EVERY piece backI will not be repacking itThis wasn't my problem to begin with and I would have gladly done it had anyone acknowledged me and treated me like this mattered in the first placeNow I have to take time off work again to be there when they pick up the productI would like to set up a call with someone from Ikea with a direct phone number or have them call me at a time that works for MY scheduleWhat IKEA plans on doing for the headache they have caused for all of this complete non-sense3/– No response so I wrote again to follow up 3/– She said she was out of the office though I didn’t receive an out of the office reply from the emailShe offered a full refund and $for freight costs, whatever that isShe scheduled a pick up for Thursday 3/without even checking if I was free 3/– I let Lori know I was not able to make it Thursday due to work but that Monday 3/would be better 3/– Received automated voicemail 3/– Received automated voicemail 9:09am 3/– Received automated voicemail 9:43am 3/– Answered a call at 9:53am from delivery company saying that they were outside and ready to pick up… I explained to them I was at work and I had cancelled with Ikea who clearly failed to communicate that3/– I wrote to Lori and asked why she sent the delivery people when I specifically told her I was not availableShe has not contacted me back periodI feel like I will not hear from her any more3/– Wrote to Ikea on Facebook and they obviously nudged someone along because then I got an email from Louise saying that they apologized and will pick up the couch when I was readyI let them know Monday is when I’m freeRichard Swrote back to me confirming that someone would be there That’s a solid month without the $500+ I paid for the couch and without a couch I can useI’m beyond disappointedThe fact I had to publicly shame on social media to get a response is unreal but I suppose the world we now live inThe really sad thing is that their products are wonderful for the great price point but the customer service makes the WHOLE thing not worth it at all and I’m still without a couch and need to buy a new oneI had gone there with my family since I was a kid and loved the ease of buying things online but not anymoreI cannot wait for this total nightmare to be over and still would like a sufficient apology and compensation for all the time I wasted having to leave work and the time I wasted trying to track them down for a responseHopefully after Monday this won’t be an issue any more…
The order number is [redacted] Gary came to our store on 11/and picked up the kitchen
I ordered online a few items to be delivered to my home among others a mattress and a dining table on September 28th The delivery was scheduled business days after the purchase date (October 5th 2015)The delivery company associated with IKEA informed me that there was a problem with the mattress - It was "damaged" and I should expect that item to be re-deliveredI received a voice call and gave my negative feedback that my order was not completed and the request a supervisor to contact meI received no call backI tried multiple times to contact IKEA customer service during the weekAverage waiting time was 100-minutesWhen I managed to spoke with them and informed them about the situation I mentioned that I need the mattress delivered ASAP since I had no mattress to sleep onThey informed me that the mattress should be delivered by that date (Saturday Oct 10th 2015)I also informed them about a few missing pieces for the dinning tableThe mattress was no deliveredI spoke again with the Customer Service on Monday October 12th and I escalated to speak with a supervisor since I couldn't get an answer about when I should expect the mattress to be deliveredI mentioned to the supervisor that I needed the mattress since both me and my wife we have been sleeping at the couch for days and we both do have critical jobs and we can't continue sleeping at the couchI said that this is not just a product that was simply delayed but a product that impacts customer livesThe supervisor replied that IKEA was willing to refund part of the delivery fees (part of $130) as well as cancelled the order of the mattressI said to them that I can't waist another 2+ days searching for a mattress elsewhere because they couldn't have their product delivered as they promised soI'm very disappointed with IKEA customer service and the company values & behaviorThey need to understand that they also deal with business professionals that they do have limited time and that their products impacts customer livesI want to report them to Revdex.com and take that issue as high up as possibleI'm sure that the CEO of IKEA wouldn't have been happy knowing about my situation and I guess similar situation that other customers may have been involved withStepping up and reporting this issue is the right thing to do for companies serve their customers better
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] ***< [redacted] >Date: Thu, Nov 20, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Dear madam/sir, I still have not received any refund from IKEA even the message said they willYes, IKEA also send me an email in Novand informed me they will give me my money back in ten business dayuntil now, nothingI think IKEA is totally not responsibleI guess they sent me that email just because I filed a complaint to Revdex.com and then forget the whole thing again, like what they always doI'm so sorry to trouble you again since I have no way to contact with IKEATheir customer lines are always busy and it took millions of years to reply my email I appreciate your help and timeThank you so muchHave a great day Your sincerely, [redacted] ***
From: [redacted] < [redacted] @***.com>Date: Thu, May 21, at 2:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] need this complaint cancelled as the I have reached resolution with the merchant.Thank you, [redacted] ***###-###-####
To Whom It May Concern, Ikea has expedited replacement cooktop and has refunded customer of the freight fee Thanks, lang="EN-US">Mary F [redacted] Customer Relations
[redacted] < [redacted] > 3:PM (minutes ago) to me Hello Revdex.com, The business involved in my complaint has resolved and escalated the situation internallyI appreciate your time on this as it was the worst customer experience I have ever receivedThough it doesn’t change the poor communication on their end they did offer a resolution Best regards, Description: Description: Email_graphics_option_ [redacted] Customer Care Lead
Was not given item at Furniture Piand Ikea refuses to investigate Item was PAID FOR along with about $worth of items Local store does not accept calls, only number who offers no help All I heard was, there's nothing we can do, and we do not have any options that can help you get your paid item to you I was told a 2nd time to call back tomorrow to see if item had been located, or to drive (hours away) to see if the store would override and replace item, but no guarantees
Great customer service! I had a shipment stolen from my entryway, and even though iit took me a good month to get around reporting the missing shipment, Ikea still re-sent a replacement, right away
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .I am OK with their explanation as long as the bank then comes back and confirm their statement and refunds me my moneyThank you for helping me get the valuable information that they have refunded the money back to the bank which was not made clear in any of my previous communication with them Regards, [redacted] ***
Hello, We are sorry to hear of this customer's experience with IKEA Ecommerce I'm sure it has been frustrating for him to not receive his part or receive appropriate help The replacement piece order was processed and he should receive it in a few days from our warehouse via *** He will receive an automated email from our warehouse once the order ships Should the customer have any further concerns, he may contact the IKEA Ecommerce Aftersales team at [redacted] Best Regards, [redacted] IKEA US Customer Relations
Hello, We are sorry to hear of this customer's situation and can appreciate the frustration We are glad to assist him Our [redacted] store has tried to reach the customer via phone and has left voicemails Today, 3/11/14, they sent the below email to the customer Best Regards, [redacted] IKEA US Hello ** [redacted] My name is [redacted] and I am a member of the Customer Relations Management Team, at IKEA [redacted] I have tried to telephone you and have not heard back from you I’ve received a letter, in reference to your purchase of our Billy Bookcase 702.018.11, from our store, in FebruaryI apologize for the misunderstanding and the inconvenience you’ve endured, with your recent purchase The IKEA stores do work independently, with some product and salesAlso, we do not contract the same delivery services, due to geographical distance, from each storeThis is why the [redacted] store was unable to return your items to [redacted] If you would like, I will be happy to honor the sale price, that you paid, at the [redacted] store, for the Billy Bookcases you’ve purchased at our [redacted] storeTo do this, I will need a copy of your [redacted] receipt and [redacted] receipt, emailed to me, and I can credit you that difference If you are unable to email the actual receipt, you can send me the receipt numbersThis would be the digit number at the right top corner of the receipt, and the date of purchase, at the bottom, of both receipts You can contact me at ###-###-####I look forward to hearing from you Best regards ***
ordered sofa and loveseat on May received sofa and loveseat on June Cover for sofa not includedcontacted ikea on june waited on hold for hours then told that they were closing and to call back the next day (and click they hung up) contacted ikea on june on hold hour min said they would send replacement coverjune 14: received box from ikea contained a table no sofa cover called customer service waited on hold for over an hour then got disconnected called back waited another houragent was extremely rude again asked to speak with management, they said they would again send a replacement and refund half of my shipping cost (which was $so they would refund 99.50)June 22: received box from ikea Again, wrong item they sent loveseat covers Called waited on hold for minutes stated they would resend and it would take up to weeks and to return the loveseat covers so that I would not be charged for them! I asked for quicker shipment (Lets face it, I have been over a month without a covered sofa and have company coming!) they refuse quicker shipping and offer a gift card (of undetermined amount but likely $for my "inconvenience".)not happy still sitting on a sofa covered in plastic (and just to add, you can not simply go to a store location to pick up the item, but you are welcome to purchase it!)
From: [redacted] < [redacted] >Date: Sat, Dec 13, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Thanks very much for all your supportI already heard from the company and hope everything is going to be solved pretty soon.Have a great day and Happy Holidays, [redacted] Sent from my [redacted]
I know, I knowI, like many of you, read negative reviews and think "well, that person must have had incredibly unreasonable expectations." In this case- I am not one of thoseI ordered furniture and paid for deliveryIKEA's delivery policy is hours noticeNotice did come- at 4:00PM Monday for a 9:00AM - 12PM delivery on TuesdayMy work, unfortunately, does not come with the luxury of not showing up the very next morning because IKEA calledAfter I received the failed delivery email on Tuesday morning, I called to rescheduleAfter minutes on hold, I had to abandon the call to get back to workWednesday I called-- again, I had to abandon after minutesOn Thursday, I had to abandon after minutesFinally, Friday evening, I called again, resolved, I finally got a representative after minutes on holdI understand that it is not this woman's fault-- but when I requested a refund of the $delivery fee (since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee"I asked for a supervisorAfter another minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstancesCosts involved? Really?? How about the minutes (including the minute call with this fellow) I spent on hold with IKEA to reschedule a delivery that they gave me hours notice for? I can honestly say that in my entire consumer history-- excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever hadI will never spend another cent, second or thought on IKEAAll of you out there-- buy from IKEA if you willbut if you value your time-- I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist
January 16,IKEA College Park, has received the complaint made to the Revdex.com by *** *** on 1/12/15.This letter is to inform you that the issue *** *** is experiencing is with IKEA Direct and not with IKEA College ParkThe contact information for IKEA
Direct:*** *** *** ***
Nottingham, Maryland ***
###-###-####
Should you need any additional information, MsCampbell, please feel free to contact IKEA College Park at the above informationThank you,
Lauren W.
After Sales Manager
IKEA College Park
Hello,
We are sorry to hear of this customer's issue and can appreciate her frustration
The customer returned her incorrect merchandise to her local store and received resolution. Our ecommerce team provided a full shipping refund to the customer
Best
Regards,
Adrienne H***
IKEA US Customer Relations
Hello,
We are sorry to hear about this customer's experience and can appreciate the frustration
Our Ecommerce team contacted the customer and is refunding 50% of the disputed amount ($plus tax)
Best Regards,
*** ***
IKEA US Customer
Relations
Hello,
EN-US" lang="EN-US">
We are sorry to hear of this customer's experience and can appreciate his frustration
There was a warehouse search conducted for the missing merchandise but we were not able to locate the items
We have set up a replacement order for these items: 185972091, estimated delivery 9/19. The customer will receive a call on or around this date to specify a delivery date and time
We have asked the customer to contact IKEA Ecommerce Customer Service once he receives delivery so that we can offer appropriate compensation.
Our customer service team emailed the customer on 9/to provide the above information
Best Regards,
Adrienne H***
IKEA US Customer Relations
Hello,
We are sorry to hear of this customer's experience and can appreciate his frustration
I have conducted some research and determined the parts needed to attach the headboard and footboard to the bedsides. I have placed an order for these parts and they should arrive
to the customer within 7-days. A copy of the order confirmation was emailed to the customer. This order is a free service
We thank the customer for choosing IKEA and hope he visits us again soon! The customer is welcome to email me if he has any issues with the parts: [email protected]
Best Regards,
Adrienne H***
IKEA US Customer Relations