IKEA US, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on the grounds that IKEA follows through with providing my refund by the end of the weekIf this does not occur I will continue with my complaint Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The delivery on 5/only included one part of the order. Order #***. It was supposed to be orders merged into 1. Only one part of the order arrived. We were forced to reschedule the second delivery order # *** for 5/30, which we rescheduled for between and 11am. The delivery did not occur until between and 8pm. There are numerous phone calls on file about this. Also, I am not a She
Regards,
*** ***

---------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, May 19, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.org----------
Forwarded message ----------From: *** *** Date: Mon, May 18, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" I would like to withdraw my complaint Issue has been resolved

Hello,Please accept my apologies for the misinformation. Your refund is not contingent upon the trucking company returning your order however your refund does need to travel through several different departments before it is finalized. I have started the refund process today.
The refund should be completed by the end of this week.Thank you in advance,*** **

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer received an IKEA gift card for the value of the mirror.   If a refund to the credit card is requested,  please visit the store location.

Please immediately remove unsecured chest of drawers from any area where children may have access.  Please also note, we believe that our chest of drawer range is safe to use in your home when attached to the wall following the assembly guidelines.  We are more than happy to issue the free...

pickup for the recalled dressers if you do not wish to attach them to your walls.  You are more than welcome to return any other items yourself as long as you are within your return date.

The order number is [redacted].  Gary came to our store on 11/29 and picked up the kitchen.  Delivery fee has already been refunded.

The IKEA location has left several voicemails for this customer.  They will try to reach her via email.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and I was able to get my missing parts. I do not understand why the customer service team could not tell me I had to go into the store. The pieces that were missing did not have part numbers therefore IKEA system for missing parts on line did not work for me. Customer service here is not very effective. I think they should have sent me the parts immediately however if that is not the IKEA way then at least advise customers on what to do; in this case go back to the store. This is my first and last experience with IKEA. I can understand that problems occur i.e. Missing parts, but the way IKEA resolves issues is extremely poor. I felt I had no recourse but to file a complaint. I happened to go back to the store on a lark and received the missing parts. Why couldn't you just tell me this in the first place when I called instead of the ridiculous run around.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:as I have stated in my complaint, I have already been offered a gift card and then told by IKEA customer service representatives and from doing research online that an IKEA gift card will not work in the country I am moving to. Hence it is not an acceptable resolution  since I essentially am not receiving anything for all the troubles IKEA has caused me. 
Regards,
[redacted]

Hello,Our store location has advised that they have settled this issue with you directly to receive a new item via our online side of the business.  Please advise.Thank you in advance,[redacted]

Hello,Customer was contacted about replacement order and accommodated with $40 IKEA gift card.Thank you in advance,[redacted]

Hello -  Information in case[redacted] states that IKEA New Haven emailed you with pictures of doors that are available.   I will contact the store to let them know you are still in need of assistance.

Hello,
We are sorry to hear of this customer's experience and can appreciate her frustration.
I emailed the customer on 7/10/15 to ask about the status of her issue.  She states she did receive her credit several days ago.  I am going to offer her a good will IKEA gift card for the wait...

time.
Best Regards,
Adrienne H[redacted]
IKEA US Customer Relations

We are refunding the additional $40 for the picking fee.

IKEA Seattle has contacted the customer and requested more information.

Thank you for your feedback.   This is very helpful information. We appreciate you taking the time to send this.

We have added the refund for the delivery fee to customer's case # [redacted] for the cancellation of the order. Customer will receive a full refund to the same form of tender.

refund was issued to customer on 10/2