IKEA US, LLC

The store has reached out to the customer to complete the assembly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for any inconvenience.   We have sent safety kits to you.  Please let us know if you need further assistance.

Hello,We will issue a Freight refund to the customer, but we do not offer any assembly services with online orders.  We will work to expedite the order as quickly as possible, and update the customer via email once the order ships from our Central Distribution Center.Thank you in...

advance,Richard S[redacted]

Hello,Please accept our apologies for the inconvenience this has caused.  Assembly services are not offered to your area as we subcontract to a 3rd party.  I am certainly willing to increase your gift card amount if you would like, but that is the only accommodation that can be...

offered.  Please also note that as advised via [redacted], your delivery date is strictly a preliminary/estimated date.Thank you in advance,[redacted]

Hello - I have contacted the store in Tempe and I'm waiting to hear back regarding the stock issue.  The customer may hear from the store in the next few days.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because during the assembly date, I found out my furniture had some damages. I would like the company to pay for this damage with along with delivery and assembly fees that I paid. The total amount I am seeking is $288.
Regards,
[redacted]

customer was refunded for all the missing merchandise.

Hello,Thank you for bringing this to our attention.  Please accept our apologies for the inconvenience this has caused you.  We will comply and issue a refund of your item, and your original delivery costs, along with sending the gift card accommodation promised to you.  I am working...

to move your case forward now.  The refund will be completed on IKEA's end no later then Saturday 12/09/2017.  Once complete, your bank will need to accept the refund, and post it on your end.  The gift card accommodation will be physically mailed to your shipping address.Thank you in advance,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received...

your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:When I spoke to an IKEA customer service rep, they asked me if I wanted a gift card and I told them: No I wanted a full refund back to the credit card that was used to purchase. After another week, I spoke with another IKEA rep and was told that they already sent the gift card because I never gave them an answer, which was a lie. They told me I would have to return the gift card, but I never even received the gift card either! The lack of coordination and communication between the different customer service reps only added onto my frustration and terrible Customer service experience. All I wanted was a refund in the same form of payment that I made the purchase. They told me I had to drive to that exact store, which for me is A long drive from Daly City to Emeryville, while crossing the Bay Bridge and having to pay a toll on the way back. I should not have to spend my time, gas, and money to receive a refund when I already paid for delivery of this item. That's what the delivery charge is for, to have my items delivered to me in the same condition I purchased them. So far, I have still not received a refund, gift card, follow up call, or any sign of customer support since I filed this claim last year. I truly do not understand how a company can get away with taking a customers money and never giving them their product. This to me is theft, manipulation, false advertisement of delivery, and an awful way to conduct business. This is beyond unethical, this is illegal. 
Regards,
[redacted]

Case [redacted] indicates that the merchandise will be scheduled for pick up and refund,.

Hello,Thank you for bringing this to our attention.  We have changed pickup providers in your area.  This is why you have not been contacted.  The pick up provider for your area is considered to be a long haul provider for IKEA meaning we cannot schedule the pickup date for you. ...

I have correctly created the feedback for the transport company to contact you.  Please await their contact.  We have issued a refund of your shipping costs for the mistake.  If you would like a $100 IKEA gift card as an accommodation for the inconvenience please advise.Thank you in advance,[redacted]

In order to obtain a refund, the recalled product must be returned to IKEA.

Hello,Please advise how you would like to proceed.  We have an internal case from 02/09/2018 that states you will be refusing the order and disputing the charge with your bank.  If you refuse the order today, the order will be returned to IKEA, and we will refund you for the...

merchandise.  You have already been promised a shipping fee refund.  If you dispute the charges with your bank, we will not issue any billing adjustments and your bank will proceed with crediting you.  Please advise so your refunds are not delayed.Thank you in advance,[redacted]

We apologize for any inconvenience.   A freight refund has been issued via a mail check.  Please allow 2-3 weeks to receive the check.

Hello,An email was sent to the customer requesting purchase information. Thank you in advance,Richard S[redacted]

Revdex.com:
I acknowledge that I received this proposed resolution from IKEA. However, the kit must be delivered before I consider it closed.
Regards,
[redacted]

We apologize.  the store will not take the rug back.

please have customer email Corporate directly: [email protected]

Hello- missing parts were sent out from our New Haven location on 9/11.  The parts were sent via [redacted].