IKEA US, LLC

per [redacted], merchandise was delivered on 2016-07-3013:30

Hello - we would be happy to send you an IKEA gift card as a goodwill gesture.  Please email us at [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,
We are sorry to hear of this customer's experience and can appreciate their frustration.
After our Ecommerce team reviewed the customers' issue, we see it has been resolved as they requested it. The customer has been refunded her delivery fee and the order was delivered on the day she...

requested, 05/26.
If the customer has further concerns, they are welcome to contact our Ecommerce team directly at ###-###-####.
Best Regards,
Adrienne H[redacted]
IKEA US Customer Relations

Hi [redacted] We apologize for the issues you had with this delivery.  Can you please provide your case or your order number so we can further assist you? Thank you in advance,[redacted]

the customer will be picking up a check from IKEA Bolingbrook

Hello,Spoke with customer.  Another gift card was offered and accepted.Thanks,Richard S[redacted]

We would be more than happy to issue the exchange.  Please contact IKEA directly so that we may proceed with a resolution.  IKEA Customer Support Center ###-###-####.

We are more than happy to issue a pickup for the dressers as well, someone must be present at the time of pickup. Please contact us back to arrange that pickup for the refund. Please immediately remove unsecured chest of drawers from any area where children may have access.  Please also...

note, we believe that our chest of drawer range is safe to use in your home when attached to the wall following the assembly guidelines.

issue resolved via Case #[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Will have Corporate reach out to customer via phone.

Hello,Unfortunately I am unable to locate your order with the information provided.  Can you please reply with your order details?Thank you in advance,Richard S.

Hello,The customers order is cancelled.  The case number for cancellation is [redacted].  The customer will be refunded to the original method(s) of payment.Thank you in advance,[redacted]

Hello,
We are sorry to hear of this customer's experience and can appreciate their frustration.
One of our senior-level customer service reps emailed the customer on 5/18/15, offering assistance. I will paste an excerpt from the email below.
The customer is welcome to reply to the email or...

contact our Ecommerce department at ###-###-####.
Best Regards,
Adrienne H[redacted]
IKEA US Customer Relations
Thank you for taking the time to contact us, we have received your case from our Corporate Relations department in reference to your most recent order. First and foremost on behalf of IKEA, I would like to apologize for any inconvenience this may have caused you. Here at IKEA, we strive to provide the best level of service, both before and after the sale. Clearly, we have missed the mark on this for you.
We are currently looking into your case, we see at this point there was a replacement order set up and shipped out to the address listed below:
[redacted]
Richmond, VA [redacted]
We show this order shipped on 05/11/15 at 2:09pm EST.
According to [redacted] tracking number [redacted] the driver had met with some difficulty getting the package to your residents.
Can you let us know if there is a security code or any other services that might have prevented the driver from completing this delivery?
Please reply back at your earliest convenience so that we can work on getting this matter resolved for you as quickly as possible.
Best regards,
Michael G.

Hello,Thank you for bringing this to our attention.  You have (2) countertops on your order.  Please advise how many you actually need picked up/replaced.Thank you in advance,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you. We do need all new back cushions for the corner, one seater, and two seater to our sectional. They do not match our chaise back cushion as they are much taller and flat.
Regards,
Erika Parkinson

Hello,Thank you for your reply.  I am getting your shipping fees refunded on IKEA's end today.  Once the refund is complete, it may take a few days to post on your end, but will be complete on IKEA's end.Thank you in advance,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not yet received the package but did receive an email saying the curtain rod I ordered was being sent to me. There was no mention of a gift card. If in fact a gift card is sent, I do appreciate the gesture but IKEA will really have to get their customer service act together before I'll feel comfortable purchasing from them again.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]