IKEA US, LLC

Hello - please provide an accurate IKEA order number and the store where you made your purchase.    We do not have an order from the number or name your provided.

From: [redacted] <[redacted].com>Date: Thu, May 21, 2015 at 2:36 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] need this complaint cancelled as the I have reached resolution...

with the merchant.Thank you,[redacted]###-###-####

Hello,The customer was refunded $200 off of his assembly fees, and the delivery fees were refunded in full.  We are also showing the order as completed.  No additional accommodations are to be given at this time.Thank you in advance,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I have spent another hour on the phone trying to reach ikea in regards to this complaint and when they answered after an hour on hold they could not help me at all and had no solution for a resolution. I attempted to call the number back that called me yesterday while I was driving and the message left had no telephone ext. For the person trying to contact me. Once again ikea fails at quality customer service and I wasted even more time.
I am rejecting this response because:
Regards,
[redacted]

Hello,Thank you for bringing this to our attention.  This is the incorrect order number.  Please look over your receipt and delivery paperwork for the actual delivery order number for further assistance.  Unfortunately, this is just the sales order number and cannot be used for cancel...

and refund.Thank you in advance,[redacted]

customers order has been delivered.  they were also issued their refund for the delivery fee, along with a $25 IKEA Gift Card Accommodation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:That was a different bed frame for my family . Like I mentioned on my last email , we bought lots of furniture from IKEA, our all family is ikea customer.   I have the bed frame,slat base,and the mid beam.  I can simply bring the items back to the IKEA store on Katy freeway where bought our all furniture. We are not happy with this item and do not want to keep it .. Please let me know when I can bring them back and get my refund.  Thank you 
Regards,
[redacted]

Our [redacted] location is looking into your refund.

The St Louis store has contacted [redacted] regarding her assembly.  Our assembly team will need to remove baseboards in order to secure the unit to the wall.  The customer does not want to remove the baseboards.   There was no resolution during this call as the customer stated...

she could not talk any longer.  The day phone number provided was used to contact her.   The case is being left open in case [redacted] would like to move forward with closure.   IKEA case [redacted]

Hello - this chair does not have a warranty.  However, we certainly stand behind our products.   Please return this to the store for inspection.   The store will then determine the best resolution.

Per Virginio (IKEA Aftersales Manager), “I received a call yesterday and sent an email today per customers request. - Mon 7/25/2016 1:29 PM” Best Regards, US Customer Relations ManagerIKEA North America Services[redacted], Conshohocken, PA [redacted]  USA

Original refund attempt was rejected by the Bank.  2nd attempt was made 8/19/2016.

We spoke to the customer today. We will be replacing his dishwasher along with covering the cost to disconnect the old one and connect the new one.

This check will be delivered to customer via US Postal by end of this week if not early next week considering Labor Day holiday. I left customer a voicemail and sent an email to see if she wanted to pick up in person and have not heard back as of yet.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are sorry for any inconvenience this has caused.   I would be happy to send you an IKEA gift card for $50.  Please let me know if this is acceptable to you.  Please reply to [redacted].   thank you!

Hello,Thank you for bringing this to our attention.  I was informed that delivery did occur yesterday after you had to call back in.  Please accept out apologies for the inconvenience this caused you.  Our Social Media Team has offered you a $40 gift card that you accepted.  If...

you would like, I will increase that to a $100 gift card.  Thank you in advance,[redacted]

Hello,Thank you for your patience.  Refund will be completed first thing in the morning 08/19/2017.  An auto-generated email will be sent alerting you of the credit.  The email does not show taxes, but taxes will be refunded.  It may take a few business days before the refund...

reflects on your end based upon your financial institution.Thank you in advance,Richard S[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received...

your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:You have not even acknowledged the actual complaint.  Until you do so, please STOP replying and expecting me to accept your "resolution". You're wasting everyone's time...again.
Regards,
[redacted]

The refund has been processed.  Please allow 10 days for the bank to receive it.  Thank you for the opportunity to assist you.