IKEA US, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please give us more information in order to help you.  What is the name of the chairs,  where did you purchase them,  when did the chairs break?  thank you!

Please email Corporate directly so that they may further assist you. ([email protected])

Please accept our apologies for the poor service you have received.   Did you receive undamaged parts?   Also,  please provide your address so I can send an IKEA gift card as a goodwill gesture.  thanks

I see that you were refunded for a [redacted] bed and midbeam last year.  Please let us know how we can help you.

please have customer provide order number so that we may look into this matter.

Unable to take further action as customer has filed a chargeback with his credit card company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I have already rejected this solution once before.  I continue to reject it because I was sold a defective product and a reputable company should stand behind the products they sell.  Not only is the product defective, it has caused deaths.  It doesn't matter where in the world one happens to have imported this merchandise, the fact of the matter is it remains life-threatening.
Regards,
[redacted]

Hello,IKEA approved your chargeback with the issuer of your card on 02/11/2018.  You must speak with the issuer of your card for your refund going forward as we cannot assist with a refund after a chargeback has been approved.Thank you in advance,[redacted]

Please have customer clarify his dispute amount.  We issued the refund of his delivery on 8/30/2016 10:03 AM.

[To assist us in bringing this matter to a close, you must give us a reason why...

you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

From: [redacted]<[redacted]>Date: Mon, Jan 9, 2017 at 10:29 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Ref Complaint...

#[redacted].Resolved.  (5 hours after I submitted the complaint).   Thank you so much.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:  My case ID is [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have accepted the remedy offered by IKEA and very satisified with their solution to complaint ID [redacted]
Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The failed transaction was re-processed by the IKEA associate and the credit has posted to my account.
Regards,
[redacted]

I asked Ikea for compensation back in July due to their employee giving me incorrect information and having me rent a truck to pick up an item the store didn't even have and wasn't willing to give me. I have been told for 3 months now that the check is in the mail for me. I have communicated with Marco in the customer service department that I wanted my money by Friday 9/16 or I was putting in a complaint for triple the amount. I may have to take this matter to small claims court now since Ikea keeps giving me false information about sending me a check.I want my refund of $165.24 ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello - please provide your case number and the store where you made your purchase.   The order number you provided in not accurate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on the grounds that IKEA follows through with providing my refund by the end of the week. If this does not occur I will continue with my complaint. 
Regards,
[redacted]