IKEA US, LLC

Hello - this refund was processed on 1/7 via case [redacted].   Please allow 7-10 business days for the refund to appear in your account.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: while I did finally receive my correct and full order (after staying home for the fourth time for the same delivery), the delivery fee has still not been refunded. After the first botched delivery, the IKEA customer service representative I spoke to said the fee would be refunded as a courtesy (it was not at my request). The TWO subsequent times I spoke to an IKEA customer service representative, both after failed deliveries, the representative assured me that they could see the fee was being refunded "in just a few more days." It has not happened. As far as I am concerned, the complaint is not resolved.And, for the record, only one item in my eight-item order was delivered by [redacted]. The remainder arrived later via a different service. 
Regards,
Katharine Eaton

Hello - this refund has been processed on 10/17.   You should see the refund in 7-10 business days.

Just to clarify, the customer is stating they are not in possession of the dressers purchased 8 yrs ago?  In order to obtain a refund, the recalled product must be returned to IKEA.  If the customer is still in possession, we are more than happy to issue a pickup.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522951, and find that it is factually correct, though my original frustration remains. I would indeed think their offer to increase the gift certificate is adequate. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: this is ANOTHER object that was also broken.  I called last night to inform you that one of the glass mirror panel for the door was cracked. This is AFTER the other incident happened. 
Regards,
[redacted]

an email was sent saying we would honor the 15% ,but he would need to come into the store to process it. We are just not equipped to handle phone orders. He also did get his refund, it cleared on 8/15.

I am working with our Paramus location to resolve this.   Apologies for the delay.

Hello,Customers replacement order shipped out via [redacted] on 07/19/2017.  The tracking details are located at this link. ...

[redacted]Thank you in advance,[redacted]

Hello,I apologize for the delay.  I have documented this into case number [redacted] for the store to address this for you.Thank you in advance,[redacted]

Hellol - I will have IKEA Italy reach out to you.   They are aware of the recall and will assist you.

Hello,We have had a recent process change to the way the checks are issued.  We are currently investigating the best way to resolve this issue.  The case was closed out as your case states that the return was processed to Store Credit.  We are currently working through the process to...

convert the issued store credit back into a check.  We can communicate, and work faster through our Corporate Inbox.  Please contact [redacted] for faster communication.Thank you in advance,[redacted]

Hello,The customers refund check was mailed out of our Woodbridge, VA on 09/26/2016. Thank you in advance,Richard S[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The mattress was supposed to be delivered by now - and it has not been delivered - nor did I receive a call from STI. We did call them and just now found out that the replacement order had been sitting at their facility, because they were told it was a return. How that is possible I am not sure. Either way, I currently have it scheduled for Sunday - However - based on my previous experience with scheduled delivery for this mattress I cannot close this complaint until I actually have this mattress. Since Aug 28th is outside the 10 day response window - I have no choice to reject until I have the mattress in hand.
Regards,
[redacted]

Please note, we believe that our chest of drawer range is safe to use in your home when attached to the wall following the assembly guidelines.

Complaint: 12460814
I am rejecting this response because:I am rejecting this response since I have not received any response or contact from Ikea to their request that I email the address requested ([redacted]) to speed up the process and resolve the matter. I emailed them with the written email included below on November 7, 2017 and have not received a response.   Additionally, I want to make it clear that what the Ikea representative mentioned in his response to Revdex.com was incorrect. We were never told, provided, or mentioned any store credit in any form. From the very first conversation to the very last conversation we had with Ikea CS representatives they told us we would be receiving a fully refunded check for the recalled furniture.
Regards,
[redacted]Email to [redacted] (as requested by [redacted] via Revdex.com):Hi,As requested by [redacted] of Ikea, I am contacting Ikea at this corporate emailto resolve the complaint filed with the Revdex.com as [redacted] said this would be quicker. He mentions this was held up by something to do with Ikea store credit, but there was NEVER any Ikea store credit ever in any of this. We never got one and we specifically stated at the beginning and at every check point that we wanted a refund check and no one ever mentioned we had store credit, they only mentioned a refund check. To reiterate we have been given the run around by Ikea for 10 months with no answers or resolution. [redacted] also mentioned that Ikea is working to send me a refund check and to contact this email to work faster. I’ve heard this response a few times before from Ikea CS agents and have never received a check in almost a year so I’m hoping this will result in my receiving my refund and a proper resolution otherwise I will be forced to escalate with the Revdex.com, the FTC, and any other agencies that this could concern. The refund initially requested was for:2 [redacted] 4 drawer chest1 [redacted] 3 drawer chest1 glass top$337.99 + tax for all of the aboveThese items were recalled and as a result we scheduled with Ikea and had them picked up in January of 2017. Since then we have followed up TENS of times with Ikea and spent hours of time trying to track down what has happened and where our refund is. Every single time we have been given the run around and been told something different and have NEVER received ANY resolution of the matter (e.g., your agents need to talk to the finance department, the refund check is stuck at the [redacted] Ikea, the agent will call me back in 20 minutes - no call was received, etc...). I find this absolutely ridiculous that you took over $300 worth of furniture from my home for it being faulty and have almost a year later NOT REFUNDED me for it. This in no way breeds customer loyalty and if anything shows me that I, and everyone I know, should NOT be buying furniture from Ikea. This appears more like systemic defrauding of Ikea customers given all the other complaints about this, linked to previously.At this point I am incredibly frustrated with Ikea and as stated in the initial complaint, expect not only a refund for the items (including tax) but additional compensation for interest and having to waste my time and energy chasing down a refund check that I should have been sent almost a year ago. As per the Revdex.com’s request, in the next 7 days I need to inform the Revdex.com as to whether this issue has been resolved and I will be forced to escalate with them if there is no resolution from Ikea’s end. Please let me know how you are resolving this matter and if you need any additional information from me to process my refund check.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]