ILF Mobile Apps Corp.

Dear customer,
You have been denied your refund because you are well beyond the day refund policy, the message you received states your refunds request was submitted to the refunds departmentFrom that point on they then review your account
to see if you are eligible for a refund

The customers refund has been issued

I bough the software that was advertised as a life time license including updates www.highster.com and after a few months of use they change the service to monthly payments $which I think is not worth to pay the software that it does not work the way is advertised only a few features work if anyone is looking for this type of software please don't buy it or you will regret as I do they name themselves *** *** *** etcYou pay $for a lifetime license then after you use the service for period of time they want you to pay $which is not fare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
and the matter has been resolved I have received a full refund from the company but I am not interested in having my account reactivated Thank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They want me to continue troubleshooting an issue that has already been addressed by different technicians and still their product does not workI do not have time to continually troubleshoot this issue for an undetermined amount of time or timesI simply need my money refunded as the product does not work as described and or advertisedEmails from the technicians I dealt with can be forwarded if requestedI have saved all communications after the issue began.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The first request I made for a refund was on 3/* and as I mentioned before I was denied several times due to your advertisrent of a 100% guarantee.
Also, despite your prior response that my account was reinstated, my access is still blockedAlthough this time I'm told it's a review of my account by your compliane teamHow ironic that the same day I reported your company to the Revdex.com you are suddenly reviewing my accountOh wait, maybe irony isn't the word in looking forRetaliation seems to fit better!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved When I attempted to log in I couldn't. My e-mail and password are correctI don't know what game this is but I'm not playing it. I want to know the date you changed your service. I expect that amount of time to be added to my original end date.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We believe the typo that did exist on the product website could not be construed by any reasonable person to mean that a refund would be issued for any reasonWe stand by our decision, ***'s decision and the customers banks decision and refuse the refund based on the fact
that this customer activated their license key and used the program
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
March **, 2015Thank you all very kindly for your satisfactory resolve of this matterYour professional assistance will be always remembered and appreciated BYB

The customers refund has been processedPlease allow 3-business days for the funds to be returned to your account

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello Customer,
You were refunded in the full amount of $on November *** Please contact your bank to track the funds, we have done all we could do on our end

Hello Customer,
I do apologize and am sorry for the inconvenience, your account has been re-activated

Dear Customer,
our records indicate that we tried to assist you to get your software up and workingYou declined to fill out the IT scriptOur refund policy clearly states that if you activate the key or if there is any data uploaded to your account, no refund is
due.
please feel free to review the refund policy below :
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any refund I called my credit card company & there is no pending credits
This company has been saying since May that they have issued a refund or that I can't get a refund for a product that doesn't work I feel like once again they are lying
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response I received from carrier states to 'view their refund policy' however they should be held liable for their rep verbally stating I could get my money back if it did not workAnd also they have not addressed the fact that they continue to charge my bank acct $each month for a service I've never once been able to useI did not give them permission to charge monthly and when I called in the many times they said they would discontinue however still getting billed monthly and no REFUND yetI am not satisfied with the company's response.I would like the$refund for the initial purchase and the additional monthly charges to my bank account
Sincerely,
*** ***

Dear Customer,
Our refund policy clearly states if you activate your license key no refund is duePlease follow the link below to review our refund policy:
***
20px;">Activation of license key or data uploaded to your account. No refund will be due if the license key is activated or if any data from a device is uploaded to online account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by ILF Mobile Apps Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Thank you for reaching out to us.  After further research, we see that your software is currently working and data is in your control panel.  Please reach out to our support supervisor for immediate assistance at;  [redacted]