ILF Mobile Apps Corp.

Review: I purchased spy ware and tried to load on cell phone. I immediately made a complaint to get my refund - they in turn said my complaint was not valid because I stated I could not load the software on the target phone. Next day, I realized that the target phone does not have internet services and that's the reason I couldn't use this product. Again I made a complaint due to the target phone not having internet - again they turned down my refund. I paid $69.99 on [redacted] to purchase - that is a lot of money just to be throwing in the trash. I am retired and live of Social Security. I'm embarressed because of something stupid. Please can you help? I also got in touch with [redacted] and of course they got the same answer. I just read several complaints of [redacted]'s web page. In their refund policy it states a refund will be awarded if something happened beyond my control. Not having internet is qualified for a refund. Please help!Desired Settlement: I want my money back!

Business

Response:

Hello,

Despite using the program, the customers refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have contacted this company twice regarding the refund of my money, considering the software they said was not compatible with the phone I purchased it for, even though they claim it is.

I am unable to download the software due to its incompatibility with the phone in question.Desired Settlement: I am seeking a refund, as I have not been able to use it, nor product key.

Business

Response:

Thank you for contacting us. After reviewing your account, we see that you submitted a request for a refund and/or assistance with the software less than 24 hours ago. Our on-line support team responds to tickets within 24 to 48 hours. Our support supervisor is more than happy to assist you with the installation process. Kindly email her directly at; [redacted] as you will be assisted immediately.

Review: I purchased Highster Mobile on ** June. As their refund policy states, if I am not satisfied with the product, I can request a full refund up to 10 days from date of purchase. I requested 7 days after purchase due to the fact the product did not properly work as advertised. I did successfully download the product on the correct phone and rooted it as instructed. When I had questions and problems and contacted their customer support, their solutions were insufficient and unprofessional and I found better answers on [redacted]. When I was finally fed up with the problems I was having that several of their features were not operating, I requested a refund and was denied due having been successful at downloading and logging in. No where in their refund policy does it state that refunds are "not eligible, as you correctly installed the software and data is currently uploaded and present in your user panel." In fact, it states that if you DO NOT correctly install it you are ineligible for a refund. I tried contacting them a few times after that to no avail or response from them.Desired Settlement: I just want my money back as promised on satisfaction guarantee and refund policy.

Business

Response:

Hello,Thank you for the opportunity to assist you and are truly sorry you are not completely satisfied with your purchase. After researching your claim, we are able to see that the software was installed correctly and data uploaded to your control panel. Our technical support representative responded to the information you provided in a timely, professional manner. Because of frequent upgrades by cell providers and OS developers, it is sometimes necessary to install upgrades of our program for the features to operate correctly.Our refund policy and terms & conditions state that no refunds will be issued if the software is used in any capacity whatsoever. We are confident in our software and would be more than happy to assist you with your software that has already been correctly installed. Please contact our Senior Technical Support Supervisor directly at: [redacted] and she will assist you immediately with your issues. Thank you for the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is a link to the refund policy: [redacted] and below my response is the full refund policy pasted. Nowhere does it state that if the software is used in any capacity that I am uneligable for a refund In fact, it states that if I do not install/use it correctly that it's not refundable. So which is it? If I do not install correctly it's not refundable, if I do install correctly and attempt to use it, it's not refundable....Why don't you just advertise the product as "NON REFUNDABLE" then? I have tried the upgrade you sent, to no avail, the features are still not working. I am unsatisfied. I have installed correctly as instructed. As stated in the General area of your refund policy, if I am not satisfied with correctly installed product, I get a refund if I request it within ten days. Thanks.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Thank you for reaching out to us, however, upon further researching your account, everything in your control panel is working. You are not eligible for a refund. If you would like to further discuss this, please contact our Support Supervisor directly at: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been

No, it is not working. Not all WhatsApp messages are coming through, believe me I have Tried sending and receiving messages myself and they are not showing up on my dashboard.Call recordings are not working at all even I turned it on and texted the target phone. [redacted] isn't working. Not all sms messages are being documented. Just to name a few problems. I'm tired of the back and forth with incompetent Customer service. I want a refund as guaranteed. I love how you are avoiding any and all problems and questions I bring up here. I'm tired, you're tired, just refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On the ordering page of this web site it states that, " it is compatible with iPhone 6, 6 pulse and did not need to be jail broken, and that it could be installed wirelessly(OTA)". The disclaimer was not made clear until after they took my credit card information, and charged me $69.00. That's when the disclaimer popped up, I right away canceled the product, never using it, and I am still waiting for my refund that I haven't much hope of recouping.Desired Settlement: Refund and removal of that web sight that pray on vulnerable people like myself, that gets caught up in their emotions of what's happening in their lives at that moment and feel that, this is our only option.

Business

Response:

Thank you for contacting us! After further investigation we have been able to see that you requested a refund on 11/**/15 and received a response that your refund request has been received and processed through our refunds department and to please allow 4 - 6 business days to see the refund. The refund has been issued and no further action is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Waste of time effort and money. Product does not work at all. Customer service is rude and when questioned about product not working, hangs up on you. Will not refund money. Large scam.

Review: The software purchased did not work, when I contacted the technicial team I was given a multitude of different steps to do all of which did not work. Most of them were very generic & did not have anything to do with my specific problem. I asked for a refund & again was given a generic response that I was not eligible because I had a sucessful download which I did not as only have the information was present & even that information never was updated past the initial download.Desired Settlement: I would like a refund since the software does not work

Business

Response:

Thank you for reaching out to us! We do apologize you are experiencing some issues. After further review of your account, I do see that the software was installed and information is present in your control panel. I would like to escalate your issue directly to the Senior Technical Support Supervisor where you can obtain personal one-on-one support to get your issues completely resolved.Kindly email [redacted] for immediate support and assistance with your software.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If anyone from this company would take the time to read my numerous emails they would understand that yes, I received the download but it was incomplete & only contained 25% (if that) of the information from the target phone & since the initial partial download nothing has updated...nothing has ever changed from the original portion of the download I received. And all I keep receiving are generic responses - I have no desire to work with this company in any way after the way my account was treated.

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Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem is that everything in all of your ads state that I will only need to have access to the target phone for several minutes - one time only. I DO NOT CONTINUALLY HAVE ACCESS to the phone - if I had known that you would have to have numerous access' to the phone I would have never purchased the software!! No one ever tried to help during the initial week when I was having so many problems I only received bogus responses that were not at all helpful - I just want my money back as you state in ALL of yours ads I was never ablew to use it from DAY 1 of my 1/2 download - my software download was not successful because only a portion downloaded as for it stopping later ....it never even fully downloaded so that just adds to the reason you should refund my money

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do apologize, however,the [redacted]lication could stop transmitting for several reasons out of our control. Possibly the end user changed there settings, updated the operating system, no wifi, no cellular service, updated firmware or possible conflict with an [redacted] installed after the monitoring [redacted] was installed. For this, we suggest you reinstall the software, as this will address the issue you are having.For further assistance kindly email; [redacted] for immediate assistance.

Review: I bought this product for the social media options. Some basic things work but the things that are important to me don't. I have tried contacting them twice. Once I got an answer that didn't address my question at all. The second time I didn't get an answer at all. I tried to fix the issue with help of their troubleshooting options but that didn't work either. They have a 10 day money back offer but it seems that they have a loophole for every request for a refund. A simple example, they say: "if you're not satisfied with the product you might be eligible for a refund" but a few sentences later they write" NO REFUND WILL BE ISSUED IF THE SOFTWARE IS USED IN ANY CAPACITY WHATSOEVER."

How can you know if you are satisfied with a product if you cannot try it first? To find out that a product isn't working you have to use it. I don't see the fair trade in this and I will fight this to the bitter end.Desired Settlement: Refund my 70 USD

Business

Response:

Hello,We apologize that you are not completely satisfied with your purchase. After researching your account, I found that the software was installed and used. We are more than happy to address and assist your issues so you are completely satisfied.Kindly email our Supervising Customer Support Representative at: [redacted] and we will provide you with the utmost support to get you up and running quickly.Thank you very much for allowing us the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I asked for a refund. I have tried to work with their support and do my own troubleshooting. In their disclaimer they write: "Device requirements: Physical access to the target phone for approximately 2-3 minutes is required." I already spent hours with the target phone. They are NOT selling ebooks so they can halt service at anytime. I want to proof that ILF Mobile Apps doesn't stand behind their product, hence their refund policy. They totally ignore my accusation that [redacted] REFUND POLICY is a SCAM. Their is not 1 instance in which a customer has the possibility to get a refund. I checked all scenarios I could think of but they nailed that pretty shut, THERE IS NOT! I would be interested in them naming 1.How is that doing fair trade?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response and we do apologize again that you are not completely satisfied with your purchase. After further researching your claim, I see that the software was successfully installed and used. I would like to offer you a senior technical support supervisors direct contact information and I assure you that you will receive the utmost attention. Kindly email: [redacted]Thank you for allowing the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm sorry to hear that you refuse toaddress my complaint and generally have just copy pasted your first response.Not a word concerning my accusation! Your claim that I installed yoursoftware and used it, insinuates that it worked and it didn’t. Do you have a refund policy in place,which makes it possible to get one, or not? I stick with my claim that its a scam.You start by saying that you can get arefund when you are not satisfied. I AM NOT. you have knowledge that fact twice yourself. I repeat, you have shut yourrefund policy pretty tight, which is misleading to your customers and willnever hold up.I say this again, I will fight this tooth and nail, through the American justice system or through the [redacted] If I have too. “We remind you that orders for [redacted] are processed by Avangate BV as the authorized vendor of ILF Mobile Apps Corp. products.” I will have to assume that you are unwilling to address my accusation nor give me a refund when you fall into repetition of your previous two responses. In that case, I will have to escalate this to the courts. To be very clear, I'm not interested in working with your help desk or anything in that direction, cause that has been tried and failed. I appreciate a full refund for a product that didn't work. Thank you and Regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Since I purchased the product and tried to use it I had problems. I had issues with most of the services offered on the NEXUS 4 phone I wanted to monitor. I have numerous emails on my yahoo account I sent the company asking for help. regardless of what I instructions the company gave it did not work properly. Finally an employe asked me if I want a refund . I stated if they can not fix the problems then yes I want a refund. The following email shows a refund has been given. I gave the company time to issue a refund . when I noticed no refund was apparent I filed a charge back with Navy federal credit union. I was given the refund provisionally and highster (ILF) disputed the charge back. What bussiness asks a customer if they want a refund then after the customer accepts and is emailed they are given a refund do not want to give money back ?Desired Settlement: I want the refund I was asked I wanted and I accepted.

Business

Response:

Hello,

Review: The application does not do what was advertised. The company had made no effort for support or refund. The application simply did a little portion of what it said for 2 days. Then stopped all together. Paid for a lifetime subscription and also an extra $30 charge for some other promise of additional service.Desired Settlement: $99.98 and a complaint filed.

Business

Response:

Thank you for reaching out to us! I do apologize you are not completely satisfied with the software. After further research we see that indeed the software was installed and used. There is data currently uploading into your control panel. We would like to offer our assistance with the software as you are not eligible for a refund because you used the software. Kindly email the support supervisor for immediate assistance at; [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I attempted to receive refund before I used the software. Then after the denial used the software to have it only work for a day or 2. So it seems I have every right to be unsatisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, I do apologize you are not completely satisfied with our software, however, you are not eligible for a refund as the software is currently uploading data and is properly working. We are more than happy to assist you, kindly email the support supervisor at; [redacted] for assistance. Regards,ILF MOBILE APPS CORP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]it doesn't work. I'm not sure how thats the not being conveyed here.

The product is defective. I called customer service and got no help. I've written emails with same nothing as answer. I have tried to fix it and have help and I just think a refund is in order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The software that I have purchased from them didn't work. I followed their installation guidelines and tried to install it a few times but it still didn't go through. When I asked for a refund they refused and made a lot of terms on how clients couldn't get a refund if the software doesn't work for the customers. This is clearly a company who is committing fraudulent because they keep the money even after knowing that their product is a complete dud.Desired Settlement: I would like to get my full refund of $69.99 which is the amount that I purchased for their useless software. Revdex.com also needs to step-in and make sure that this company have to change their refund policy because this is a RIPOFF.

Business

Response:

Hello,The customer activated their license key and installed the software to a mobile device. After the customer experienced difficulties during the installation process they submitted a ticket to our support desk and were asked to provide basic information required to troubleshoot whatever issue they were experiencing during the installation process. The customer replied stating that they were no longer in possession of the phone they wish to monitor, which belongs to their boyfriend who had left town and was not expected to return until March **.The requirement of having possession of the phone you want to monitor is stated on the following pages of the product website:[redacted]The customers refund request was denied in accordance with this policy.It is also stated on the product website and on the footer of every page of the product website that it is illegal to install the software to a device which you do not own or have proper authorization to monitor. In the customers ticket reply, the customer states the following "...the targeted cell phone belongs to my boyfriend. He is out of town and will not be back until March **. I was hoping to install the software before he leaves town". Please see section 14 of the Terms & Conditions which is posted on the product website.[redacted]I have attached a copy of the customers inquiry to our support desk and our staffs reply.Thank you for allowing us the opportunity to address this claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My boyfriend gave me the permission to install the software int his HTC wildfire S just to show me that I can trust him. I never try to install it without his knowledge. He needs his phone for his business trip. But after trying and trying to install the program into his phone, the installation never gone through. Since it never went through then as a customer I have the right to get a full refund for a software that publicized misleading advertisement and promises. I don't understand why this company making it really hard for customers to get their money back when the software doesn't work for them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The customer has filed a dispute with [redacted]. As a result the refund decision can no longer be made by our company and will now be made by [redacted]. We have provided all information to [redacted] to support our policies as they are published on the product website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have the right to get a full refund of $69.99. My friend helped me search about the ILF Mobile Apps Corp. and found that this company is on the "Ripoff Report" list. I'm including the website addresses to prove that this company is ripping people off.

2 Reports: [redacted]4 Reports: [redacted]1 Report: [redacted]2 Reports: [redacted]This company is already on the Revdex.com list for conducting bad business for their customers. Here is the link: [redacted]This company needs to change the way their doing their businesses because they're committing fraud and scamming people.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased this item and was told I would recieve and email with a code and instructions on how to down load it I have recieved nothing I contacted them and told them I was tired of waitingI called them on nov** and told her I wanted a refund she assured me I would have it in 5-7 days well needless to say I did recieve it .So I called them Nov** at 800am and was told they had no record of my email but yet they took 89.11 out of my account so if that were the case then how did they get info for my acct? and all calls are recorded so they need to go back and check them . She told me today that I would recieve an email and have got nothing .All I want is my money backDesired Settlement: I would like a complete refund to my acct

Business

Response:

Thank you for reaching out to us! However, your account has been refunded in full. Should you need assistance, please contact the refunds department directly at: [redacted]

Review: This company advertises their software as being able to provide various data from a cell phone in a remote-monitoring environment. They provide very explicit instructions on how to prepare the target phone for monitoring and installation of their software. I followed exactly their instructions and installed their software on the target phone (three times in fact - all according to their instructions). Their software never provided a single piece of current or applicable data from the target phone. It provided 21 photos (of the hundreds that are on the phone), 11 phone call records (dated 1984!) that were complete gibberish and not even slightly usable, and 14 "notes", whatever that means. This software is supposed to give access to the SMS messages on the phone, of which I know there are literally hundreds. However, this software did not report a single SMS message. Their software was a complete waste of the $69.99 I spent on it so I uninstalled the software and requested a refund. The company responds by telling me that since anything was uploaded from the target phone that I am not eligible for a refund. This is completely ridiculous. Their software failed to do 99% of what they advertised it would do. This is like going to a carwash and getting only one license plate cleaned and being told that you got what you paid for. Please help if you can. I would like my $69.99 back.Desired Settlement: I just want my money back.

Business

Response:

Hello,The customer has successfully installed and used the software. It has been determined that the software provided all available information from the phone to which it was installed.Because of privacy issues and to provide our users with complete flexibility it is not possible to determine how much data has been deleted from the customers control panel. What we can verify is that the app has been installed and that it was used in the collection of data from the mobile device to which it has been installed and that the app did perform that function. In accordance with out Terms & Conditions the customers refund has been denied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I refer to my original complaint and the fact that this company's software did not provide the functionality that was advertised. I'm also quite insulted at the inference that I deleted information from my control panel screen in order to make this case. The honest truth of the matter is that this software failed miserably, and by the nature of their response it appears they are quite well practiced at deflecting blame. I've truly been scammed here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello. This matter will not be closed until I receive a full refund. If the software would have worked I wouldn't be pursuing this but I refuse to be swindled. I will not just give up or go away. Full refund of my $69.95 is the only way this matter will be closed. Your turn...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I requested a refund but was denied. There is obviously a typo in their refund policy as it states, "Yo refund can be granted to [redacted] customers in case their reasons for a refund are completely beyond our control. They are the following:" The policy is at: [redacted]. I read it as "Your refund can be granted" and not "No refund can be granted". In the event the policy is corrected I have screenshots of the policy that can be forwarded.Desired Settlement: Refund entire amount paid for software in the amount of $69.99 ASAP!

Business

Response:

Hello,

We believe the typo that did exist on the product website could not be construed by any reasonable person to mean that a refund would be issued for any reason. We stand by our decision, [redacted]'s decision and the customers banks decision and refuse the refund based on the fact that this customer activated their license key and used the program.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

[The claim that I downloaded and used this product is inaccurate. I submitted the request to cancel before I received my product license key. Also, your opinion about how I interpreted your typo is just that..your opinion. The fact is that given your typo you do not have a refund policy stating NO refunds based on any terms.our Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customers refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the Auto Forward Spy app/program and it does not work as advertised. I am having to uninstall and reinstall weekly and then it only works for a few days. I have repeatedly requested a refund or assistance and the only assistance they give me is to uninstall and reinstall the app. It does not monitor social media at all as promised, does not update the gps location regularly, nor the text messages, photos, or call log. It also does not recover deleted test, calls or photos. I have contacted them 17 time for assistance and they cannot help except to reinstall the program which I have done 4 times. If I have to reinstall this often, it is not worth it as my child is very suspicious at this point. I am requesting a refund.Desired Settlement: I am requesting a full refund as the product does not deliver as promised.

Business

Response:

Thank you for reaching out to us and I do apologize you are experiencing some issues. We would like to assist you one-on-one with the Technical Support Supervisor, as I am sure we will be able to resolve the issues. Kindly email; [redacted] for immediate assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I followed up with Fran and provided the information she needed. Her response to part of the problem is the phone needs to be rooted, which all advertisements said was not necessary. As to the other issues, she was going to escalate it to her IT department and get back to me within one business day. that was on March [redacted] and I still have not received a response. The app still does not work correctly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, based on information contained in your on-line account and the images you posted here, the software is functioning properly. We now consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

BUYER BEWARE!!! This program does not work properly and support is non-existent. Do not do business with this company. Once they have your money they could care less if it works for you. Your phone DOES have to be rooted to use the majority of this software, it does not recover deleted anything, the GPS works sporadically, you text will have various dates showing back to 1970 and you they will tell you to reinstall it weekly. It does not update automatically so you physically have to have the phone to update. The last link they sent me to update does not even work. DO NOT PURCHASE THIS!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered auto forward then two minutes after ordering the product I decided that I didn't want it anymore. I never received the product or opened it. I requested a refund immediately.

I've called the company phone number provides at least ten times before ever getting an answer. Finally when someone did answer ([redacted] or [redacted] something like that) hung up on me. I called back at least another five times before she answered again. Finally I was able to tell her that I wanted a refund. She rudely told me she couldn't do anything about me wanting a refund and Her department doesn't handle that. I asked her what can I do or is there a phone number for that department. She told me no submit a ticket online and send a email to [redacted]. I tried explaining to her that I already took those steps and no one has emailed me back or contacted me in regards to my refund. She just told me oh well basically. Now when I go check status on my ticket from there help desk it says it's been closed but has no reply from anyone saying that the refund is being handled. This company does not have any customer service help at all. I would my card refunded back.Desired Settlement: I want my bank card refunded back the $70 that was taken off.

Business

Response:

We would like to offer our sincere apology as this was simply an over-site on our part. We have since issued the customer a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Last August I purchased a security phone device from [redacted] online. Three days or so after the purchase, I advised them that I could not use it. I had ten days to cancel and did so immediately, in three or four days. I filed two request made several calls, and each time I was told that the refund was being processed and would be credited back to my account, to date I have not received my refund.On August *, 2014, I received a confirmation number [redacted]. I called about two weeks later, nothing had happened; so I submitted another request on August **, 2014 and received the confirmation number [redacted]. I made another call to see whether or not this second request had been received, I was told, both have been received. Its now six months and I still have not received a refund. I am asking for your assistance in resolving this issue. Thank you very kindly.[redacted]Desired Settlement: Is to have the full purchase price of $69,95 refunded to me in a very timely manner. Thank you.

Business

Response:

Hello,We have no record of this customer contacting our Help Desk for any reason. The customer is beyond our 10-Day refund policy. No refund is due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I've documented dates and specific Cancelation codes that I've been given by them each time that I called there and requested my refund. On August *, 2014 the confirmation # given me was [redacted]. I contacted them again on August **, 2014 and was given confirmation # [redacted]. I am convinced that this is a level of fraud that they have perpetrated over the years, and have gotten away with it. I've proof from my bank when they received payment. I also have proof which I've documented when I first contacted them, which is four days after they received payment. This gives me another full six days to request a full refund. I will file another complaint with the Attorney General Office and take them to court if necessary. I intend to get my 69.99 back. They are criminals and I'm sure this is an ongoing practice of theirs. I have gotten no services or goods from them and must get my money back.first contacted them, which is four days after they received payment. That gives me another full six days to request a full refund from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize to our valued customer for the error and have issued a 100% full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

March **, 2015Thank you all very kindly for your satisfactory resolve of this matter. Your professional assistance will be always remembered and appreciated. BYB

Review: Their product does not work as advertised. I have contacted support numerous times and they just keep giving me the run around. They said the phone has to be rooted so I did and I purchased a root checker to verify it was done correctly. Then they repeatedly told me to uninstall and reinstall the program which I have done at least 5 times and it has made no difference. Only about half of the features that they advertise work. I requested a refund which they denied because I downloaded the program and some information uploaded to the dashboard. Yes I did because I expected it to work. There is no way to know if it will otherwise. The last contact I made was to ask if they could think of anything else to do to make this program work for me and they have just ignored me.Desired Settlement: I want my money refunded.

Business

Response:

Dear Customer,Thank you very much for contacting us!We would like to inform you that currently you are not eligible for the refund which you requested as you correctly installed the software and data uploaded to your control panel. Normally an attachment showing data displayed in user account would be included. This attachment can be seen by logging into our help desk and searching for ticket iD [redacted] which shows that the software has been used.Our team of technicians are available to assist you with any issues you may be experiencing. Please explain, in as much detail as possible, exactly what difficulties you are having. You may also install the latest upgrade which, in most cases, will resolve issues you are experiencing.You can find the latest upgrade by using the link below.[redacted]Kind Regards,[redacted]ILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The business responded with the same format letter that they sent last time when I requested a refund. Yes the product was downloaded. My problem is that the product does not work as advertised and after trying to work with their support team over 10 times to correct the problem, and then being ignored, I am still left with a product that I paid 70.00 for that half of the features that they claim will work do not. This is unfair to refuse refunds if it is downloaded because they know that it isn't working as they can see my account as I can. I know the they can shut off service to the account so that it can no longer be used for the features that do work and I expressed that in one of my many correspondences . The features that actually work are available from other businesses for a lot less money. It is wrong to not stand behind the products that you sell.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We consider this matter closed. Thank you for using our product!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

Of course you do! No, thank you for ripping people off.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On Aug **, 2014 I purchased software called Auto Forward from ILF Mobile. The software has a lifetime license. This software was installed on my teenage son's cell phone. It is a monitoring software so that I could keep on eye on him because he has been hang around a bad crowd and I as a parent am concerned. When you purchase the software ILF provides you with a server address that you download and install the software from. You are allowed to install it as many times as you need as long as it is on the same device. Recently there was a problem with my son's phone and the software had to be removed from the phone. When I tried to re-install the software I get an error because their server that was hosting the software has been taken down. I have been in computer repair for 30 years and fully understand about servers and the internet. At first I thought that they may have been experiencing a temporary problem, which happens all the time with servers, and that was why it was down. I figured it would be back up in a day or so. So I waited and tried the next day but no luck. I continued to try every day, several times a day for the next week but the sever was still down. At this point I realized that it was down for good so on Dec ** or ** I contacted ILF Mobile's customer service. I told them that I needed to reinstall the software but I see they have taken the server down and asked them to please provide me with another server address that I could install from. On Dec ** I receive a reply from ILF Mobile saying they will be happy to help me but I need to supply them proof of licensing. I supplied them with proof which they were satisfied with but still would not give me an answer. Instead all I got was the standard "I will be happy to help you install the software". I explained that I do not need help installing I just need the address to the new server that is now hosting the software. Again I get a reply completely avoiding my question. They then ask me what the error is that I am getting and I tell them. I also explain as I have mentioned that I have 30 years in the computer field and know what the error means. On Dec ** I receive another reply from ILF Mobile telling me the error just means that there is excessive traffic and the server and to try again later. I then tell them that I have tried every day several times a day and have continued to do so for weeks and if it was just excessive traffic I would have gained access by now. I also told them that I tried accessing the server from another computer and internet source and get the same result. Well today is the Dec ** and the server still does not exsist and they will not give me a source from which I could reinstall from. They have taken my money and have not fulfilled their part of the deal. I wonder how many others they have taken advantage of as they have do to myself. I also wonder if this is a scam that pull by selling the software to hundreds of people and then 6 months to a year lateri they take down the server and move the software to a new server only to repeat the process all over again. You see it's not just a matter of supplying the software for people to install but once it is installed they have other servers that supply services to support the software such as gps tracking.

I was sold software with the guaranty that I had liftime licensing and use of said software. They have breeched the contract by taken down the source holding the software and then not providing me with a new source. And they continue to sell this software as I file this complaint.Desired Settlement: I just want the information that will allow me to install the software I paid for.

Business

Response:

Thank you for reaching out to us! We do apologize for the difficulties you are experiencing and would like to escalate your issue to the senior technical support advisor. Kindly reach out to them directly at; [redacted] for immediate assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I stated in my complaint. I DO NOT need help from your tech support with installation. All I need is one simple piece of information which is the current address of the repo containing the software. I have "Reached Out" to your support department many times in the past and everytime they have been useless and the only solutions they have are the same old standard vanilla answers that have either already been tried or have no relavence to the issue. Also as I stated I have been in computer repair for 30 years and was an electronics tech before that. I know how to install an app on a phone, but without being able to access the resource containing the app said app cannot be installed. And instead of complying with my very simple request I am again given the run around and said information is withheld from me. If I was to except this response then the case would be closed and would still get no help from your tech support leaving me with nothing except a $69 hole in my wallet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for responding, however, we are unable to post the necessary information that you need to this forum. In order for us to properly assist you, please contact the supervisor directly at; [redacted] or ###-###-####

Review: I recently purchased my 14 year old daughter a cell phone. Along with that cell phone I purchased the highster mobile pkg to track her activities. That was purchased and installed 3/**/2015 for 69.99. Since that time I have been working with technical support because the product still does not work and has not worked properly since installation. I have emails showing all attempts at correcting the issue as well as my attempts at getting a refund. I spoke to a representative who told me she would send an e-mail to the refund department. Since that time I sent 8 emails to the refund department that have still gone unanswered. For the month and a half I've had this product it has not worked and I am entitled to a refund.Desired Settlement: I would like my $69.99 back for a product that was promised to work but hasn't at all.

Business

Response:

Hello,The customer has successfully installed and used the software. It has been determined that the software provided all available information from the phone to which it was installed.Because of privacy issues and to provide our users with complete flexibility, it is not possible to determine how much data has been deleted from the customers control panel. What we can verify is that the app has been installed and that it was used in the collection of data from the mobile device to which it has been installed and that the app did perform that function. In accordance with our Terms & Conditions, the customers refund has been denied.Also, in accordance with our Terms & Conditions and Refund Policy, the customer is required to allow our technical support team a reasonable opportunity to resolve any compatibility issues relating to the operation of the program. We would like to take this opportunity to assist the customer with whatever issues they are experiencing. Please contact our customer support supervisor directly at: [redacted] and we will expedite your technical support.

Review: I ordered this item highster moble $69.99 by mistake and I did cancel it when I ordered it by mistake. Order number [redacted]. I have not heard of no response from them thats why I am contacting the Revdex.com. THANK YOUDesired Settlement: All I want is my refund

Business

Response:

Hello,