ILF Mobile Apps Corp.

We apologize to our valued customer for the error and have issued a 100% full refund.

Hello,
We apologize for the inconvenience. Your service has been restored.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]   Thank you Revdex.com for all you help they give me my  refund thank you again so much

Hello,  Your refund has been issued and your account has been closed

We would like to offer our sincere apology as this was simply an over-site on our part.  We have since issued the customer a refund.

Thank you for reaching out to us!  I do apologize you are experiencing some issues.   The application could stop transmitting for several reasons out of our control.  I would like to refer you to the Senior Support Supervisor who will be able to assist you to get you up and...

running swiftly. 
Kindly email her directly at;  [redacted] for immediate assistance.

Hello,We have no record of this customer contacting our Help Desk for any reason. The customer is beyond our 10-Day refund policy. No refund is due.

Hello,
We apologize for the inconvenience. Your account has been restored.

We do apologize you are not completely satisfied with the software.  We have issue you a full refund and deactivated your account.  Should you have any questions or need assistance, kindly email;  [redacted]

We do apologize for the issues you are experiencing.   Please reach out to the General Manager for immediate assistance at;  [redacted]

We do apologize you are not completely satisfied with the software.  We have already issue you a refund.  For further assistance please email;   [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I tried to login several times and got this error:
type Status reportmessagedescription The server encountered an internal error that prevented it from fulfilling this request.Apache Tomcat/7.0.67
I did finally get in and saw a few received text messages but not nearly all of them and there were no sent text messages. There were also no photo's or video and I checked the phone itself and it has several photo's and a video's on it. It also doesn't show any social media like [redacted], etc.
This software is obviously not working like it should: It took 24 days to get a few text messages to show. This is not even close to what is promised by your website. It's supposed to have browser history, social networking logs, and many more).
Because of this I would like to have a full refund.
Thanks,
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear customer,
 
unfortunately, there is no way for our reps to go into your computer. if your key was activated or if any data is uploaded to your control panel no refund is due. Our refund policy clearly states that.
please feel free to review our refunds policy below:
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] 
[redacted]
[redacted]
[redacted]Revdex.com,I have contacted the company once again, requesting a refund, and am waiting for a reply.  Thank you.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], I will contact the general manager ASAP in hopes of resolving this issue. I cannot say that it is satisfactory as of yet because I have spoken to the Senior Specialist many times and still have not received a refund. 
 
[redacted]

Hello,
Your account has been reactivated.

We do apologize your not completely satisfied with the software.  Your refund has already been issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved [The claim that I downloaded and used this product is inaccurate.  I submitted the request to cancel before I received my product license key.  Also, your opinion about how I interpreted your typo is just that..your opinion.  The fact is that given your typo you do not have a refund policy stating NO refunds based on any terms.our Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Pruchased this product on 6/22/16 for the non jail-break version. Within 24 hours it had not retrieved any data from the target cell phone. I followed every step they provided in my emails to technical support to troubleshoot the issue (Ticket# 78775) at the conclusion of this troubleshooting on 6/25/16 I was informed that "my refund had been issued. depending on your bank please allow 3-5 business days for the funds to appear in your account." By customer support specialist - Girlie Lumagui.

On 7/1/16 no refund had yet to be issued and I called the phone number in my refund confirmation email and spoke with CSR#012 who informed me they would follow up on my refund status and assist @ 2:39pm. At 3:18pm I received an email stating the following (Ticket #82290): "Our account manager has reviewed your refund request. Unfortunately, you're not eligible for a refund at this time, as you have correctly installed the software and data is currently uploaded and present in your user panel." by Jacqueline Robinson - Senior Customer Support Specialist

I called the number provided back and the representative and told her that I emailed and there is absolutely no data present in my user profile. It has the device listed because I had to enter the target users apple id and password to link with the phone. The program has been in "retrieving data" mode since I installed it and I was issued a refund by their customer support people in a previous request, why is it now being denied? She informed me that she is not allowed to speak about refunds and that all refund communication must be handled through email so there is a paper trail. (since when can you not speak to a live representative about matters involving money - red flag #1) I asked her to review my account and confirm that there is data present, she informed me that there is not and to send a screen shot of this to Jacqueline. I did and received the following response: "You're using the wrong control panel URL" so I logged into the one she directed me to, again no data present, I sent this screen shot and she replied "Please fill in the missing information, so that I can forward your issue to our web developers to troubleshoot your issue" The information requested is the same information I used to set up the account and again asks for my apple id and password (red flag #2). Nevermind the fact that I am no longer interested in the product as it does not work as advertised, and I am speaking to refund coordinator, not looking to troubleshoot the issue. I just want to know where my money is from the refund they already issued in ticket #78775.

THIS IS A SCAM - until they can prove otherwise, I will continue to seek legal action for the return of my money.