ILF Mobile Apps Corp.

I purchased a product that they were not equipped to deliver the service promised.
They were not prepared for ios 9.2 and on upgrades. After 4 weeks, I requested a refund. I was told I would get a refund, then was told no, that they would not issue a refund. I cannot get any response from the company.

Hello,
I do apologize for any misunderstanding, but there was never a time when we raise the price of our services. There was an error where some people who had purchased a one time fee and were asked to create a subscription service, but that problem has been resolved....

Your account was disabled because our security department flagged your it for possible illegal activity. As it appears in your account, you may be monitoring the phone to which you do not have proper authorization or that you do not own. You were instructed to provide specific information, which you have yet to do, which will help us determine if you are using our software in an illegal manner, which according to our terms and conditions is expressly prohibited. Please provide the specific information that is required and we can look into your account from there.
Pursuant to your request on this forum, I will not have your account reactivated as it is your request to keep it deactivated. Also, please do not submit any personal information to this form as it is made available to the public. All documentation for the purpose of ascertaining your accounts legal status and standing should be kept private. Therefore, only make submissions through our customer support center.

I submitted a review and the ILF REBUTTAL is, review not based in fact, no records, etc. More **! I have sent them, numerous times, my email, licensing key, emails from them welcoming me to their services. Total ripoff! Nothing EVER about my refund. They bombard me with emails wanting to know how Inrate their services, yet they have not heard of me?? STAY AWAY FROM THEIR PRODUCT!!

We do apologize for confusion.  We have issued you a full refund.

Hello,
We are very sorry for the error and inconvenience. Your account has been reactivated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I've documented dates and specific Cancelation codes that I've been given by them each time that I called there and requested my refund. On August *, 2014 the confirmation # given me was [redacted]. I contacted them again on August **, 2014 and was given confirmation # [redacted].  I am convinced that this is a level of fraud that they have perpetrated over the years, and have gotten away with it. I've proof from my bank when they received payment. I also have proof which I've documented when I first contacted them, which is four days after they received payment. This gives me another full six days to request a full refund. I will file another complaint with the Attorney General Office and take them to court if necessary. I intend to get my 69.99 back. They are criminals and I'm sure this is an ongoing practice of theirs. I have gotten no services or goods from them and must get my money back.first contacted them, which is four days after they received payment. That gives me another full six days to request a full refund from them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,  Your refund was processed on February **, 2016.  We confirmed with the payment processor that indeed it was refunded.  Kindly contact your bank to confirm receipt.  For further assistance, please email; [redacted] for immediate assistance.

They sold lifetime software upgrades and are now trying to charge monthly for the same thing we already paid for.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ILF Mobile apps Corp. has not refunded me any money that was removed from my account. The account it was removed from was closed due to what was done and ILF was notified of this and said they would be sending the money to my house at the address I had given them. 
[redacted]

Date Sent: 10/**/2016 6:30:50 PMAt this time, I have been contacted directly by ILF Mobile Apps Corp. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
rgb(255, 0, 0);">[Your Answer Here] I have called on several occasions to speak with Jacqueline R[redacted] to ask her to explain why it has been denied.  Every time I call she is never available,I leave my contact information, no one calls me back.   You can see from information below how many times I have requested refunds, they keep sending me same information..... Aug **, 12:12 ADT
[redacted]  it states here they will be issuing me a refund.....I till have not gotten a refund for wrong email    (black tonta truck) ......then due to unsatisfactory responses...I ask for a full refund before 30 days of getting product.....which they have a 30 day money back guarantee ....  I was overcharged also....product was $69.99   not $103...... [redacted] 
[redacted] Senior Customer Support Specialist i would like to speak with someone at the Revdex.com, this case may be very confusing....please call me at [redacted] I WILL CALL TOMORROW 10/**/16   TO TALK TO SOMEONE   THANK YOU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

 Due to repeated unethical business policies and poor business ethics I no longer feel confident in your product. You have falsely advertised your product, not to mention your customer service reps are incapable of  resolving anything. They only give the same response over and over again with the hopes people just give up. I no longer trust you will keep the confidential information safe. I requested a full refund, not reestablished access. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello Customer,
 
On our product website it states if the software is activated or used in anyway, no refund is due. For a more in depth explanation please see the refund policy.
 
[redacted]

The customer bought the application to monitor a Samsung galaxy S4, android mobile device. Our application is compatible with the customer's device. The customer inquired for technical support and was asked to provide a screenshot of an error message they were receiving during the...

installation procedure. The customer replied that they either could not or would not provide a screenshot of the error message they were receiving. Without this necessary information our technicians are unable to troubleshoot the customers issues effectively.Providing a screenshot is quite simple and if the customer decides to do so we will easily be able to troubleshoot these issues so they can begin using the software which they purchased.I have attached a copy of the customers agree and our steps reply.

Hello,
Should you need any assistance, we are here to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to the refund policy provide by Highster Mobile and as a rebuttal to my complaint:
The link provided is not navigable by the home page of your website. This is clearly deceptive on the part of Hyster Mobile. 
 
Attached is the link is what I was presented when purchasing the product. 
[redacted]
 It clearly says - 
"
 [redacted] 
I contacted customer service within the 30 day because I was unsatisfied with the product. As a result of that discussion I was told that my refund would be processed and shortly thereafter I received confirmation to that fact indicating to allow 3-5 day to appear in my account.
Attached is a copy of the e-mail confirmation from Hyster Mobile - Ada T[redacted]  (file name: Xfinity Connect.PDF).  
Hyster should honor the terms of the sale based on the guarantee terms provided at the point of sale as well as the e-mail confirmation that refund would appear in my account in 3-5 business days.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
After the merchant requested information from me to resolve the issue, I forwarded what was requested to them and the issue was not resolved. I feel that a refund is due because even after trying to resolve the issue the software is still not working and I don't feel I should pay for software that is not working. The merchant has the ability to see that the software isn't working as well. There is no number to contact the merchant. Everything is done by email and there were emails sent that the merchant did not respond to. Therefore, the software has not served its purpose. I am dissatisfied with the software and according to the merchant's refund policy, "[redacted]" The refund policy also states that "[redacted]". As stated before I have not been able to SUCCESSFULLY use the software for its stated purpose. Therefore, I want a FULL refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This company is lying about my refusal to submit information and I have the emails to prove that I submitted all information requested.  They are also lying about data being uploaded for me to view.  This too, is provable just by logging in to my account.  This is not a case of "He said, She said"  Everything that I am saying is available for all to see.  This is clearly a scam organization who should be brought to justice.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is nothing but a scam I order there app went to install it never installed I then called there customer service they said I had to send an email to there tech support on which I did when I heard back from them I tried to install again and still nothing I called back again to customer service I stated that I wanted refund again was told I have to send a email to there refund department I sent an email it has been 4 days and still no reply I call everyday just to be told that refund department does not have a phone and that they will do a follow-up needles to say this company is a joke and that they just take your money and you don't get what you paid for