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ILF Mobile Apps Corp.

MOBILE APPS, COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS

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ILF Mobile Apps Corp. Reviews (130)

Satisfaction rating: 
User Reviewer1448624

Review: I ordered the product Highster Mobile from them. I changed my mind the next day and submitted a request for refund. My reason was I would not have access to the phone I would be installing the product on. Because I did not use the proper terminology by saying I changed my mind, the refused my return and offered me 25% refund so I could still use the program later. I responded that I changed my mind and insisted on a 100% discount. They responded again that they only could give a 50% refund. This company gives you 10 days to let them know of you are not satisfied. I am on my 3rd and I clearly do not ever want to do business with a company that is trying to cheat the customer.Desired Settlement: Refund of the $69.99 of a product and changed my mind of within 24 hours.

Business

Response:

Hello,The requirement of having access to the phone you want to monitor is stated on the following pages, in addition to being stated at the bottom of every page on the product website:[redacted]The customers license key is being kept active should they gain possession of the device in the future.


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Satisfaction rating: 
User Reviewer1448646

Review: This company is nothing but a scam. I purchased the Highster Mobile Spy software on 3/*/16. Before purchasing I did a quick [redacted] search to find their refund policy. The first website that comes up is this: [redacted] I was satisfied with those terms and purchased the software. I downloaded the software on my target phone and after only a day I was completely dissatisfied. It didn't keep track of ANY social media like it said it would. I literally used the target phone to see if it would track what I was doing on Instagram and it did not. It also doesn't track incognito browsing, which what's the point if it doesn't? I immediately emailed the support email that contacted me after purchasing the software. I didn't get a reply so I went to their Bluesnap site and filed a complaint there. I have been going around in circles with three different people all who are now telling me "I'm not eligible for a refund because I downloaded the software". It says NOTHING like this in the original refund policy I found, the refund conditions I read are as follows:

"Refund Conditions

You are required to send your refund request to the Customer Support Desk within 10 days of purchase. No refund will be issued for any request made after 10 days from the date of purchase. No refund is due if the customer refuses to upgrade the Highster Mobile version in the event of performed upgrade on the target phone.

You must install Highster Mobile to the phone you want to monitor. Highster Mobile will not work without installing the application to that phone.

You must jailbreak the iPhone you want to monitor before installing this application. It is impossible to download or install Highster Mobile if you cannot jailbreak the target iPhone. To get the instructions on jailbreaking please go here. Please note that Highster Mobile does not support Windows mobile device"

Now that I have already spent my hard earned money on this software there is suddenly a "different" refund policy, which you can find here: [redacted] It's funny how when you [redacted] search "highster mobile refund policy" this site doesn't come up, yet [redacted] does. Which doesn't state ANYWHERE that you aren't eligible for a refund if you use the software. That is the most ludicrous thing I have ever been told; how am I supposed to know if I am satisfied with the software if I can't use it? Not to mention the refund policy listed on [redacted] literally says "You must install Highster Mobile to the phone you want to monitor. Highster Mobile will not work without installing the application to that phone." So this refund policy says YOU HAVE TO INSTALL HIGHSTER MOBILE. But now after installing Highster Mobile I am NO LONGER ELIGIBLE FOR A REFUND.

This company is nothing but a bunch of scam artists taking advantage of people. After calling them out on having two different refund policies published they stopped replying to me.Desired Settlement: I just want a refund.

Business

Response:

We do apologize your not completely satisfied with the software. Your refund has already been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I still feel as though buyers need to beware with this company. Their refund policy which is available online after Googling "Highster Mobile Refund Policy" is NOT the refund policy that they apparently go by. It took a lot of arguing for me to get a refund and I was met with much attitude before I finally received one.

Sincerely,


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Satisfaction rating: 
User Reviewer1448660

Review: I ordered an on-line cell phone application, after it was advertised to work on any cell phone, well it didnt, after I contacted tech support I was given the run around by them until the 10 day period for a refund ran out, I was never able to use the program and I would like my 70.00 dollars back or for them to fix the issue which they will not do either, after a search on the internet I found that I am alone in this, they are conduting false advertising and just plan ripping people offDesired Settlement: I would like a refund

Business

Response:

The customer bought the application to monitor a Samsung galaxy S4, android mobile device. Our application is compatible with the customer's device. The customer inquired for technical support and was asked to provide a screenshot of an error message they were receiving during the installation procedure. The customer replied that they either could not or would not provide a screenshot of the error message they were receiving. Without this necessary information our technicians are unable to troubleshoot the customers issues effectively.Providing a screenshot is quite simple and if the customer decides to do so we will easily be able to troubleshoot these issues so they can begin using the software which they purchased.I have attached a copy of the customers agree and our steps reply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The emails between IIF Mobile APps Corps is proof enough of the bad Buisness practices of that company, I have a teen age boy who is going a little wild and I wanted to monitor what was going on with him, like a parent should, I purchased that program to do just that, I could not produce a screen shot and even then that would have not helped them figure out the issue, I believe that it was really simple to image what was going on when I stated a black box with the words saying " can not open file" any non tech support person can understand that, after I had tried to search the Internet for a solution to the issue I found that im not the only person that has had problems with this company, also they did not include all the emails between me and [redacted] the [redacted] of the company, I would completely understand about them not refunding my money if I was able to install and I was using thier product, but since I wasn't able to install or use the program at all then what harm would it have been to refund my money? Sincerely,

Business

Response:

The customers refund has been processed. Please allow 3-5 business days for the funds to be returned to your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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Satisfaction rating: 
User Reviewer1448614

Review: The software I purchased from them for my IPHONE does not work at all. I followed their instructions from their website and also contacted them several times over the course of 4 days and their response was just to say that there would not be an app installed on my phone. The instructions are very clear to me and the software does not work. I get no data uploaded in their panel.Desired Settlement: I would like a refund for the full amount paid. $69.99

Business

Response:

Hello,Thank you for reaching out to us. We do apologize for your dissatisfaction with our software. We have issued you a full refund.Regards,ILF Mobile Apps Corp.


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Satisfaction rating: 
User Reviewer1448634

Review: Software download ([redacted]) which was documented to work with in-conjunction certain IOS (iPhone) version. I had a different IOS version. I installed the software as documented, but the installation was slightly different than what I experienced. Software never worked. In my mind, it was either incompatible with my IOS version or simply fraudulent. So I logged onto the company's support website and submitted a ticket. there were a couple of exchanges. (I have the entire thread archived) Their tech-support rep kept simply sending me the same installation URL that I had already gone through three times. I asked to speak with a manager. The rep said that they only provide support via email. So I asked for contact from a manager via email. No contact. No additional tech support, and they closed my ticket. I reopened the ticket and again asked for help to get this working, or a refund for my purchase. They closed the ticket again, and no other contact. So now I'm left to making this claim at the Revdex.com because I do not believe the company to be legitimate, and I am disputing the credit-card charge with my bank.Desired Settlement: At first, my desired outcome was simply to have the software operate as advertised. But having experienced such an unpalatable and confidence-shaking exchange with the company's tech support rep, I want nothing more to do with them, and simply want my payment refunded. Thank you.

Business

Response:

Hello,The customer was denied a refund because the software had been installed and used and the license key had been activated. The customer was also refused a refund due to the fact that they submitted their refund request after the allowable 10 day refund policy.It is very clearly stated in both the terms and conditions and the refund policy, which are both posted on the product website, that there are no refunds do if the software is used in any capacity whatsoever or if any refund request is submitted after the allowable ten-day period. I have attached a screenshot, which shows the date being November**, 2014 that the customer first asked for a refund. Please note that the customer purchased the program on October **, 2014. It should also be noted that the customer has filed a dispute through their bank which was denied.I have provided links to the terms and conditions and the refund policy as they exist on the product website.http://highstermobile.com/terms.htmlhttp://highstermobile.com/refund.htm... />
Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The questions at-hand are two: First, how is one supposed to know whether the software works or not, if by the very act of installing it you abdicate your rights to a refund? In my case, I installed the software per the URL instructions on the company's website (multiple attempts at the same procedure), but there was a part of that instruction which diverged from my experience, and because of that, the software never worked. I would not have discovered that the software didn't work, if I hadn't tried to install it. This is a catch-22. And secondly, how was I supposed to remain within the 10-day requirement when no live technical-assistance was available, when I was at home in the evening, and trying to go thru the process again? The level of quality of the company's technical support was limited to just redirecting me to the same URL of installation instructions, which I had already been through, and which were unsuccessful.Since I never benefitted from the software actually working, the ethical thing to do would be to either phone me and walk through installation/config again, to get the software working, or to take the $69 hit by simply refunding my money, in the interest of customer goodwill. I have read the company's ironclad terms for refund, and between these and the company's posture in this response, it seems clear that they are not going to refund my money. My opinion/feeling is that this company is using those Terms and Conditions as an excuse. I made a good-faith purchase for a software product and performed a good-faith installation attempt multiple times. I made a good-faith attempt to contact the company's tech-support, and a good-faith attempt to follow subsequent instructions, until it became apparent that those subsequent instructions were not leading to a successful implementation. In short, I tried to the best of my ability (and the company's willingness to help) to follow the vendor's instructions and get the software working, but in the end, it was simply a waste of my $69, not to mention all of the time spent.My thanks to the Revdex.com for facilitating the conversation toward resolution. Please go ahead and close the complaint. I do not accept the business response, because I believe that this is a fundamental difference of opinion between the company and myself, on this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,


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Satisfaction rating: 
User Reviewer1448642

Review: I expected the mobile phone application to function as the website states that it would work on all Android cell phones. The application never worked properly (i.e. did not provide any of the major functions that it says it does). I followed all of the refund policy guidelines and submitted my request within the allotted time frame. The company first offered me a 50% refund and then a 60% refund. I have fully documented all of my attempts to resolve this issue with them.Desired Settlement: I would like a 100% refund.

Business

Response:

Hello,


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Satisfaction rating: 
User Reviewer1448622

Review: My wife and I recently installed their software onto my Android phone. I do admit the software did work MOST of the time but not all of the time and required my device to be restarted at least once a day to continue to work properly. However, I have a security software installed on my phone as a default from my phone company [redacted]. That security software is called [redacted], owned by ILF Mobile Apps, claims on the front page of their website 100% detectable and throughout the site states that the app can only be uninstalled from the dashboard of the monitoring site. My security software not only detects the app, but has allowed me to remove without having to do a factory reset of the device. The app has also been the direct cause of different applications not working properly, primarily my alarm clock with my security app stating that "Device has force closed Alarm. [redacted]" The primary concern is that the app was supposed to be undetectable and unremovable bar a factory reset, but that is not the case and has caused increase suspicion by my wife who thinks I'm uninstalling it and re-installing it on my own to avoid her seeing everything I do on my phone.Desired Settlement: I would like a full refund of my $69.99 purchase price due to false advertising.

Business

Response:

Hello,We are very sorry for any inconvenience.This company does not promote or claim that the app is totally undetectable on the target phone on any of our websites.[redacted]Please submit the following information so our developers may address the issue of "force close".Make and model of phone to which software is installedOS of the phone

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, [redacted] does not claim 100% undetectable, however I purchased the app from [redacted] which states it is owned by the same company, leads me to all the same support pages, has all the same information as the other site, and obviously ILF Mobile apps was able to verify my purchase information so me purchasing from [redacted] is obviously related to [redacted]. Attached is a screenshot of said website should that site be taken down for some reason. Again, [redacted] does not claim 100% undetectable, but [redacted] which offers the exact same service from the exact same company, does.In answer to the question asked by the company:LG G3Android version 5.0.1Software version [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Every link on the [redacted] website brings you to the same pages the [redacted] website do. When making the purchase through [redacted] I got a receipt from the same company that you tried to have me buy a $29.99 tech support package from, [redacted]. When I requested support from the [redacted] website, I received responses from [redacted] and [redacted]. And you've obviously been able to verify my purchase, serial number, etc or you would have said otherwise. The fact of the matter is, the app did not work as intended, the medium for which I made the purchase from your company claimed 100% undetectable and it was not. How is it my fault that a site that is selling YOUR product made false claims? If I had not seen the 100% undetectable, I would have never bought the app in the first place. On top of all that, I made my refund request before the 10 day refund window closed. Also, I gave you the make/model and OS as requested in the last response because if we just spin circles around this and I don't get a refund, then I might as well see if we can at least make the app work the way it was intended.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response. We have since emailed you the instructions on reinstalling the software as we have posted 2 updates since you have purchased the software which will address the issues you are experiencing. We are more than happy to assist you with the software.


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Satisfaction rating: 
User Reviewer1448638

Review: I purchased there prodduct, auto forward. On there website the advertising is very misleading. When I received the product it wasnt what I thought it was so I immediately called and asked for a refund. I never used the software or installed it. I was told a refund would be issued. I even received a email stating the same thing. Its been almost a month and I still have yet to receive a refund. Every time I try to call them im either on hold forever, get hung up on or get the runaround.Desired Settlement: I would like a refund of the full purchase price of $70.

Business

Response:

Hello,


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Satisfaction rating: 
User Reviewer1448654

Review: I purchased the product from Highster Mobile. The software that was downloaded was not able to be installed. I sent them information showing the product had not been installed or used, but they refused to refund purchase price and stopped replying to my emails.Desired Settlement: Refund of purchase price since product has not been used.

Business

Response:

Thank you for reaching out to us. We do apologize for the oversight. We issued you a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,[redacted]


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Satisfaction rating: 
User Reviewer1448664

Review: I purchased spy ware and tried to load on cell phone. I immediately made a complaint to get my refund - they in turn said my complaint was not valid because I stated I could not load the software on the target phone. Next day, I realized that the target phone does not have internet services and that's the reason I couldn't use this product. Again I made a complaint due to the target phone not having internet - again they turned down my refund. I paid $69.99 on [redacted] to purchase - that is a lot of money just to be throwing in the trash. I am retired and live of Social Security. I'm embarressed because of something stupid. Please can you help? I also got in touch with [redacted] and of course they got the same answer. I just read several complaints of [redacted]'s web page. In their refund policy it states a refund will be awarded if something happened beyond my control. Not having internet is qualified for a refund. Please help!Desired Settlement: I want my money back!

Business

Response:

Hello,

Despite using the program, the customers refund has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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Satisfaction rating: 
User Reviewer1448610

Review: I have contacted this company twice regarding the refund of my money, considering the software they said was not compatible with the phone I purchased it for, even though they claim it is.

I am unable to download the software due to its incompatibility with the phone in question.Desired Settlement: I am seeking a refund, as I have not been able to use it, nor product key.

Business

Response:

Thank you for contacting us. After reviewing your account, we see that you submitted a request for a refund and/or assistance with the software less than 24 hours ago. Our on-line support team responds to tickets within 24 to 48 hours. Our support supervisor is more than happy to assist you with the installation process. Kindly email her directly at; [redacted] as you will be assisted immediately.


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Satisfaction rating: 
User Reviewer1448616

Review: I purchased Highster Mobile on ** June. As their refund policy states, if I am not satisfied with the product, I can request a full refund up to 10 days from date of purchase. I requested 7 days after purchase due to the fact the product did not properly work as advertised. I did successfully download the product on the correct phone and rooted it as instructed. When I had questions and problems and contacted their customer support, their solutions were insufficient and unprofessional and I found better answers on [redacted]. When I was finally fed up with the problems I was having that several of their features were not operating, I requested a refund and was denied due having been successful at downloading and logging in. No where in their refund policy does it state that refunds are "not eligible, as you correctly installed the software and data is currently uploaded and present in your user panel." In fact, it states that if you DO NOT correctly install it you are ineligible for a refund. I tried contacting them a few times after that to no avail or response from them.Desired Settlement: I just want my money back as promised on satisfaction guarantee and refund policy.

Business

Response:

Hello,Thank you for the opportunity to assist you and are truly sorry you are not completely satisfied with your purchase. After researching your claim, we are able to see that the software was installed correctly and data uploaded to your control panel. Our technical support representative responded to the information you provided in a timely, professional manner. Because of frequent upgrades by cell providers and OS developers, it is sometimes necessary to install upgrades of our program for the features to operate correctly.Our refund policy and terms & conditions state that no refunds will be issued if the software is used in any capacity whatsoever. We are confident in our software and would be more than happy to assist you with your software that has already been correctly installed. Please contact our Senior Technical Support Supervisor directly at: [redacted] and she will assist you immediately with your issues. Thank you for the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is a link to the refund policy: [redacted] and below my response is the full refund policy pasted. Nowhere does it state that if the software is used in any capacity that I am uneligable for a refund In fact, it states that if I do not install/use it correctly that it's not refundable. So which is it? If I do not install correctly it's not refundable, if I do install correctly and attempt to use it, it's not refundable....Why don't you just advertise the product as "NON REFUNDABLE" then? I have tried the upgrade you sent, to no avail, the features are still not working. I am unsatisfied. I have installed correctly as instructed. As stated in the General area of your refund policy, if I am not satisfied with correctly installed product, I get a refund if I request it within ten days. Thanks.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,Thank you for reaching out to us, however, upon further researching your account, everything in your control panel is working. You are not eligible for a refund. If you would like to further discuss this, please contact our Support Supervisor directly at: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been

No, it is not working. Not all WhatsApp messages are coming through, believe me I have Tried sending and receiving messages myself and they are not showing up on my dashboard.Call recordings are not working at all even I turned it on and texted the target phone. [redacted] isn't working. Not all sms messages are being documented. Just to name a few problems. I'm tired of the back and forth with incompetent Customer service. I want a refund as guaranteed. I love how you are avoiding any and all problems and questions I bring up here. I'm tired, you're tired, just refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,


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Satisfaction rating: 
User Reviewer1448652

Review: On the ordering page of this web site it states that, " it is compatible with iPhone 6, 6 pulse and did not need to be jail broken, and that it could be installed wirelessly(OTA)". The disclaimer was not made clear until after they took my credit card information, and charged me $69.00. That's when the disclaimer popped up, I right away canceled the product, never using it, and I am still waiting for my refund that I haven't much hope of recouping.Desired Settlement: Refund and removal of that web sight that pray on vulnerable people like myself, that gets caught up in their emotions of what's happening in their lives at that moment and feel that, this is our only option.

Business

Response:

Thank you for contacting us! After further investigation we have been able to see that you requested a refund on 11/**/15 and received a response that your refund request has been received and processed through our refunds department and to please allow 4 - 6 business days to see the refund. The refund has been issued and no further action is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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Satisfaction rating: 
User R. G.

Waste of time effort and money. Product does not work at all. Customer service is rude and when questioned about product not working, hangs up on you. Will not refund money. Large scam.


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Satisfaction rating: 
User Reviewer1448600

Review: The software purchased did not work, when I contacted the technicial team I was given a multitude of different steps to do all of which did not work. Most of them were very generic & did not have anything to do with my specific problem. I asked for a refund & again was given a generic response that I was not eligible because I had a sucessful download which I did not as only have the information was present & even that information never was updated past the initial download.Desired Settlement: I would like a refund since the software does not work

Business

Response:

Thank you for reaching out to us! We do apologize you are experiencing some issues. After further review of your account, I do see that the software was installed and information is present in your control panel. I would like to escalate your issue directly to the Senior Technical Support Supervisor where you can obtain personal one-on-one support to get your issues completely resolved.Kindly email [redacted] for immediate support and assistance with your software.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If anyone from this company would take the time to read my numerous emails they would understand that yes, I received the download but it was incomplete & only contained 25% (if that) of the information from the target phone & since the initial partial download nothing has updated...nothing has ever changed from the original portion of the download I received. And all I keep receiving are generic responses - I have no desire to work with this company in any way after the way my account was treated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem is that everything in all of your ads state that I will only need to have access to the target phone for several minutes - one time only. I DO NOT CONTINUALLY HAVE ACCESS to the phone - if I had known that you would have to have numerous access' to the phone I would have never purchased the software!! No one ever tried to help during the initial week when I was having so many problems I only received bogus responses that were not at all helpful - I just want my money back as you state in ALL of yours ads I was never ablew to use it from DAY 1 of my 1/2 download - my software download was not successful because only a portion downloaded as for it stopping later ....it never even fully downloaded so that just adds to the reason you should refund my money

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do apologize, however,the [redacted]lication could stop transmitting for several reasons out of our control. Possibly the end user changed there settings, updated the operating system, no wifi, no cellular service, updated firmware or possible conflict with an [redacted] installed after the monitoring [redacted] was installed. For this, we suggest you reinstall the software, as this will address the issue you are having.For further assistance kindly email; [redacted] for immediate assistance.


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Satisfaction rating: 
User Reviewer1448620

Review: I bought this product for the social media options. Some basic things work but the things that are important to me don't. I have tried contacting them twice. Once I got an answer that didn't address my question at all. The second time I didn't get an answer at all. I tried to fix the issue with help of their troubleshooting options but that didn't work either. They have a 10 day money back offer but it seems that they have a loophole for every request for a refund. A simple example, they say: "if you're not satisfied with the product you might be eligible for a refund" but a few sentences later they write" NO REFUND WILL BE ISSUED IF THE SOFTWARE IS USED IN ANY CAPACITY WHATSOEVER."

How can you know if you are satisfied with a product if you cannot try it first? To find out that a product isn't working you have to use it. I don't see the fair trade in this and I will fight this to the bitter end.Desired Settlement: Refund my 70 USD

Business

Response:

Hello,We apologize that you are not completely satisfied with your purchase. After researching your account, I found that the software was installed and used. We are more than happy to address and assist your issues so you are completely satisfied.Kindly email our Supervising Customer Support Representative at: [redacted] and we will provide you with the utmost support to get you up and running quickly.Thank you very much for allowing us the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I asked for a refund. I have tried to work with their support and do my own troubleshooting. In their disclaimer they write: "Device requirements: Physical access to the target phone for approximately 2-3 minutes is required." I already spent hours with the target phone. They are NOT selling ebooks so they can halt service at anytime. I want to proof that ILF Mobile Apps doesn't stand behind their product, hence their refund policy. They totally ignore my accusation that [redacted] REFUND POLICY is a SCAM. Their is not 1 instance in which a customer has the possibility to get a refund. I checked all scenarios I could think of but they nailed that pretty shut, THERE IS NOT! I would be interested in them naming 1.How is that doing fair trade?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response and we do apologize again that you are not completely satisfied with your purchase. After further researching your claim, I see that the software was successfully installed and used. I would like to offer you a senior technical support supervisors direct contact information and I assure you that you will receive the utmost attention. Kindly email: [redacted]Thank you for allowing the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm sorry to hear that you refuse toaddress my complaint and generally have just copy pasted your first response.Not a word concerning my accusation! Your claim that I installed yoursoftware and used it, insinuates that it worked and it didn’t. Do you have a refund policy in place,which makes it possible to get one, or not? I stick with my claim that its a scam.You start by saying that you can get arefund when you are not satisfied. I AM NOT. you have knowledge that fact twice yourself. I repeat, you have shut yourrefund policy pretty tight, which is misleading to your customers and willnever hold up.I say this again, I will fight this tooth and nail, through the American justice system or through the [redacted] If I have too. “We remind you that orders for [redacted] are processed by Avangate BV as the authorized vendor of ILF Mobile Apps Corp. products.” I will have to assume that you are unwilling to address my accusation nor give me a refund when you fall into repetition of your previous two responses. In that case, I will have to escalate this to the courts. To be very clear, I'm not interested in working with your help desk or anything in that direction, cause that has been tried and failed. I appreciate a full refund for a product that didn't work. Thank you and Regards

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Sincerely,


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User Reviewer1448644

Review: Since I purchased the product and tried to use it I had problems. I had issues with most of the services offered on the NEXUS 4 phone I wanted to monitor. I have numerous emails on my yahoo account I sent the company asking for help. regardless of what I instructions the company gave it did not work properly. Finally an employe asked me if I want a refund . I stated if they can not fix the problems then yes I want a refund. The following email shows a refund has been given. I gave the company time to issue a refund . when I noticed no refund was apparent I filed a charge back with Navy federal credit union. I was given the refund provisionally and highster (ILF) disputed the charge back. What bussiness asks a customer if they want a refund then after the customer accepts and is emailed they are given a refund do not want to give money back ?Desired Settlement: I want the refund I was asked I wanted and I accepted.

Business

Response:

Hello,


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User Reviewer1448593

Review: The application does not do what was advertised. The company had made no effort for support or refund. The application simply did a little portion of what it said for 2 days. Then stopped all together. Paid for a lifetime subscription and also an extra $30 charge for some other promise of additional service.Desired Settlement: $99.98 and a complaint filed.

Business

Response:

Thank you for reaching out to us! I do apologize you are not completely satisfied with the software. After further research we see that indeed the software was installed and used. There is data currently uploading into your control panel. We would like to offer our assistance with the software as you are not eligible for a refund because you used the software. Kindly email the support supervisor for immediate assistance at; [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I attempted to receive refund before I used the software. Then after the denial used the software to have it only work for a day or 2. So it seems I have every right to be unsatisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, I do apologize you are not completely satisfied with our software, however, you are not eligible for a refund as the software is currently uploading data and is properly working. We are more than happy to assist you, kindly email the support supervisor at; [redacted] for assistance. Regards,ILF MOBILE APPS CORP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]it doesn't work. I'm not sure how thats the not being conveyed here.

The product is defective. I called customer service and got no help. I've written emails with same nothing as answer. I have tried to fix it and have help and I just think a refund is in order.

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Sincerely,


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User Reviewer1448628

Review: The software that I have purchased from them didn't work. I followed their installation guidelines and tried to install it a few times but it still didn't go through. When I asked for a refund they refused and made a lot of terms on how clients couldn't get a refund if the software doesn't work for the customers. This is clearly a company who is committing fraudulent because they keep the money even after knowing that their product is a complete dud.Desired Settlement: I would like to get my full refund of $69.99 which is the amount that I purchased for their useless software. Revdex.com also needs to step-in and make sure that this company have to change their refund policy because this is a RIPOFF.

Business

Response:

Hello,The customer activated their license key and installed the software to a mobile device. After the customer experienced difficulties during the installation process they submitted a ticket to our support desk and were asked to provide basic information required to troubleshoot whatever issue they were experiencing during the installation process. The customer replied stating that they were no longer in possession of the phone they wish to monitor, which belongs to their boyfriend who had left town and was not expected to return until March **.The requirement of having possession of the phone you want to monitor is stated on the following pages of the product website:[redacted]The customers refund request was denied in accordance with this policy.It is also stated on the product website and on the footer of every page of the product website that it is illegal to install the software to a device which you do not own or have proper authorization to monitor. In the customers ticket reply, the customer states the following "...the targeted cell phone belongs to my boyfriend. He is out of town and will not be back until March **. I was hoping to install the software before he leaves town". Please see section 14 of the Terms & Conditions which is posted on the product website.[redacted]I have attached a copy of the customers inquiry to our support desk and our staffs reply.Thank you for allowing us the opportunity to address this claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My boyfriend gave me the permission to install the software int his HTC wildfire S just to show me that I can trust him. I never try to install it without his knowledge. He needs his phone for his business trip. But after trying and trying to install the program into his phone, the installation never gone through. Since it never went through then as a customer I have the right to get a full refund for a software that publicized misleading advertisement and promises. I don't understand why this company making it really hard for customers to get their money back when the software doesn't work for them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,The customer has filed a dispute with [redacted]. As a result the refund decision can no longer be made by our company and will now be made by [redacted]. We have provided all information to [redacted] to support our policies as they are published on the product website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have the right to get a full refund of $69.99. My friend helped me search about the ILF Mobile Apps Corp. and found that this company is on the "Ripoff Report" list. I'm including the website addresses to prove that this company is ripping people off.

2 Reports: [redacted]4 Reports: [redacted]1 Report: [redacted]2 Reports: [redacted]This company is already on the Revdex.com list for conducting bad business for their customers. Here is the link: [redacted]This company needs to change the way their doing their businesses because they're committing fraud and scamming people.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,


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User Reviewer1448606

Review: I purchased this item and was told I would recieve and email with a code and instructions on how to down load it I have recieved nothing I contacted them and told them I was tired of waitingI called them on nov** and told her I wanted a refund she assured me I would have it in 5-7 days well needless to say I did recieve it .So I called them Nov** at 800am and was told they had no record of my email but yet they took 89.11 out of my account so if that were the case then how did they get info for my acct? and all calls are recorded so they need to go back and check them . She told me today that I would recieve an email and have got nothing .All I want is my money backDesired Settlement: I would like a complete refund to my acct

Business

Response:

Thank you for reaching out to us! However, your account has been refunded in full. Should you need assistance, please contact the refunds department directly at: [redacted]


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Category: MOBILE APPS, COMPUTER SOFTWARE PUBLISHERS & DEVELOPERS

Address: 150 Motor Parkway, Suite 401, Hauppauge, NY, 11788

Website: http://highstermobile.com

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