ILF Mobile Apps Corp.

Review: I have documentation to verify that the following statements are true. On July **, 2015, I purchased software from ILF Mobile Apps for $89.95. I had researched and was very satisfied with the advertisement and pricing. It was supposed to have been a one time fee with unlimited downloads. When I attempted to use it, it did not work on day 1. I called customer service and they informed me that I had to wait 24-48 hours for the software to upload. (That day happened to be a Friday). On Monday, I tried again. The same problem. I emailed tech support several times from August [redacted] to today (August **). No responses. Just acknowledgement of the request. Because of their refund policy, I began requesting a refund on August [redacted]. They wanted to give me a 25% discount. But why? I haven't received any services and they debited my account the very same day, the very same hour of the purchase. I have been trying to reach a supervisor, but she would not route me to one. On August [redacted], I called several customer service numbers, which routed me everywhere. One even sent me to a site to purchase tech support for $29.95 for a 30 minute session, which was already included in my earlier purchase. Today, before my writing, I tried again to contact support. Still no luck. All I can do is leave a "detailed message" which no one ever returns. I have numerous emails to show that I have tried to work on resolving the issues. Not only would I like a refund, but I want to let others know what to expect before they lose their money. Because now, I have no money or product.Desired Settlement: I would like the product to function as stated when I purchased it. If not, I would like my money back with 1% interest. Because if it doesn't work now, it didn't work then. Which means it was not as advertised. It has been 11 days since they debited my account.

Business

Response:

Hello,Thank you for the opportunity to assist you and are truly sorry you are not completely satisfied with your purchase. After researching your claim, we are able to see that the software was installed correctly. Because of frequent upgrades by cell providers and OS developers, it is sometimes necessary to install upgrades of our program for the features to operate correctly.We are confident in our software and would be more than happy to assist you with your software that has already been correctly installed. Please contact our Senior Technical Support Supervisor directly at: [redacted] and she will assist you immediately with your issues. Thank you for the opportunity to address your issue.Best regards,Customer SupportILF Mobile Apps Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product is still not working. I followed the instructions that were sent to me and reinstalled the software again. I bought the software because I thought it was a one-time installation, as stated in the advertisement. Now, I am told you will need the device for each download which s not convenient or practical .However, I am working with Fran F[redacted], Customer Support Supervisor. She is sending over some more materials that she wants me to try again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for reaching out to us. As you have been working with the Senior Support Supervisor we advise that you contact her directly at; [redacted] for your continued support. At this point, no refund is due as the software was downloaded, installed and used for quite some time now.We assure our continued support and assistance will prove satisfying results.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product does not work. Fran acknowledged that I had not been able to access the data. She has given me new login information which I have not been able to use. This was explained to Fran. At this point, I would settle for half my money just to be done with this company. ILF Mobile still made money for nothing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Upon ordering mobile phone monitoring software from the company, I have found numerous features that did not work with the software and requested a refund. The request was denied, and I then sent a screenshot of the link I used to purchase the software with a 100% money back advertisement along with a second request to refund the amount, but did not receive a response. The most recent email I sent was dated January **, 2015, giving adequate time for a response.Desired Settlement: Refund of full purchase amount.

Business

Response:

Hello,The customer installed and used the app. In accordance with our Terms & Conditions the customers refund request was denied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As soon as I downloaded and tried the app and found the functionality was subpar I contacted the company. I had it for less than a day and requested a refund. I am happy to uninstall and discontinue access via the website, as I have not used the app or logged in since the initial install date. Furthermore, I clicked on a link to purchase with 100% money back, which in my opinion, should be honored. I have screenshot of the link I clicked, however I am having trouble trying to attach it to this complaint, but am happy to provide it as evidence.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't consider the matter closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ask them nicely for my money back at first they said yes and now she telling me no they will not get me my money back.Desired Settlement: Please I just asking my money back thank you

Business

Response:

We do apologize for confusion. We have issued you a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] Thank you Revdex.com for all you help they give me my refund thank you again so much

Business

Response:

Hello, Your refund was processed on February **, 2016. We confirmed with the payment processor that indeed it was refunded. Kindly contact your bank to confirm receipt. For further assistance, please email; [redacted] for immediate assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased software from this company for tracking a family members cell phone.They stated in the fine print that I would need to have the target phone in hand to download the software. I had the phone and downloaded the software. The software worked for 6 days. After it stopped working I called them and they said their server was updated and to give the target phone a few days to catch up. It still didn't work. I called back again and they told me to uninstall the software and reinstall the software. I no longer have the phone in my possession to do all this. They told me this is the only way to fix the problem. I have called back several times and told them I can't get the phone and now I want a refund. They told me I am not able to get a refund because I downloaded the software. I purchased the software for $69.99 a warranty for $29.99 and a telephone support package for $29.99 for a total of $129.97. It was Never mentioned that if their server was updated I would need the phone back to update it. I can't get the target phone back. And now I'm stuck with software I can't use. I'm out $129.97 HelpDesired Settlement: I just want my money back.

Business

Response:

Thank you for reaching out to us! After further review of your account we do see that indeed the software was installed and data is in your control panel. The application could stop transmitting for several reasons out of our control. Possibly the end user changed there settings, updated the operating system, no wifi, no cellular service, updated firmware or possible conflict with an app that was installed after the monitoring app installed. For these reasons which are out of our control, the issue will be addressed and software needs to be reinstalled.Your license key never expires so there is no urgency to reinstall the software now. For further assistance, kindly email; [redacted] for immediate assistance.

Review: I purchased the Highster Mobile product on Nov. [redacted], 2015 (six days ago). I tried to get the product working and only two (sms and calls) of the advertized features out of dozens worked for a couple of days and then nothing has worked since. I tried to get customer support to help, but they have not been helpful in resolving the issue. I tried uninstalling and reinstalling the app as they suggested but still nothing has worked since. I requested a full refund from Highster Mobile on Nov. [redacted]. They replied by refusing to refund my money even though the product is not working at all. They said that I am not eligible for a refund because I have correctly installed the product, even though obviously the product is not working at all as advertised.Desired Settlement: This product is not working and I have uninstalled it. I want Highster Mobile to refund the full $89.98 back to my credit card account.

Business

Response:

We do apologize you are having some issues with the software. After further reviewing the account we see that indeed the software was installed correctly and data is uploaded to your control panel. Our support team is more than happy to assist you with your software. Kindly reach out to the support supervisor directly at: [redacted] fur further assistance.

Review: Purchased cell phone monitoring from ilf , but was unsatisfied as I was required to purchase additional software (jailbreak) in order to complete the monitoring. Contacted ilf various times to request refund and state dissatisfaction with product but ilf refuses to reund my purchase price even though the license key has not been used.Desired Settlement: Request 100% of purchase price

Business

Response:

Thank you for reaching out to us regarding your purchase, however, our records indicate that you were issued a full refund on July **, 2015 as requested.If you have any questions, or need additional assistance, please contact our Support Supervisor directly at: [redacted]

This is a scam. It doesnt work without the target phone like it says it will and ince you pay; You cant speak to anyone because no one answers and when you try to email they just send the same e mail. I have been trying to get my miney back for a week and still I am unable to speak to anyone live. This a real scam!!!!

Review: I purchased this product and installed it exactly as instructed. It does not work on the phone it was installed on. I have emailed them three times asking for assistance and they stopped responding to my inquiries. This product does not work, I would like a full refund.Desired Settlement: I would like a full refund of the $69.99 I paid.

Business

Response:

Thank you for reaching out to us! We do apologize for the issue you are experiencing and have issued you a full refund.

Review: I purchased a program to monitor a cell phone's activity. I paid $69.99 for the product. I installed the product and it worked for about 4 or 5 days then stopped working. I contacted technical support and was given a newer version to install. I installed the newer version and it began working. Then again 4 or 5 days later, the software stopped working again. I contacted support again and asked for a refund. My refund was denied because they claim the software was working indicating information from the phones activities was present. However the information was over a week old and was not updating any new information related to the phones activity. Not one item that was supposed to update was showing any new updated information since 1/**/2016. Being 2/*/2016 and there being no updated information it is safe to say the product is not working as advertised.Desired Settlement: I would like the $69.99 plus tax I paid refunded to my credit card as the product does not work as advertised and performs none of the stated functionality for more than several days.

Business

Response:

Thank you for reaching out to us! I do apologize you are experiencing some issues. The application could stop transmitting for several reasons out of our control. I would like to refer you to the Senior Support Supervisor who will be able to assist you to get you up and running swiftly. Kindly email her directly at; [redacted] for immediate assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They want me to continue troubleshooting an issue that has already been addressed by 2 different technicians and still their product does not work. I do not have time to continually troubleshoot this issue for an undetermined amount of time or times. I simply need my money refunded as the product does not work as described and or advertised. Emails from the 2 technicians I dealt with can be forwarded if requested. I have saved all communications after the issue began.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have issued you a full refund and deactivated your account. ybfd

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been trying to get my refund since August **, 2013. I was told on August ** that my refund has been issued and my account was cancelled. This came from a lady by the name of [redacted]. When my refund was not credited to my account, I inquired again, I was told that the credit card was credited on 9/*/13. As of today, I still do not have a credit and a gentleman by the name of [redacted] responded via email. Since August **and now I have had just about 20 email correspondences. I have asked them to trace the refund, with no response. I have asked them for a supervisors name and number, again no response. I finally googled the company and found another phone number for them. So on October **, 2013, I called [redacted]. The man would not give me his name but was very upset that I contacted his personal cell phone. I told him how I found his number and then started explaining the situation. He told me that he would look into the situation the next day and for me to call him around 11 AM. I called him back on 10/** and did not get an answer, I left a message and I still have not heard from anyone as of today, 10/**/2013, nor has my refund been credited to my card.Desired Settlement: My refund.

Business

Response:

The customer was issued a refund on 9/*/13 through our 3rd party payment processor, through which the purchase was originally transacted. We have followed up with the payment processor who has assured us that the customers refund was issued on 9/*/13.

Proof to the above can be submitted to the customer and the Revdex.com website upon request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, if I was issued a refund as indicated on 9/*/13, why would I just now receive the following email dated November **, 2013:

I purchased a product that they were not equipped to deliver the service promised.
They were not prepared for ios 9.2 and on upgrades. After 4 weeks, I requested a refund. I was told I would get a refund, then was told no, that they would not issue a refund. I cannot get any response from the company.

Review: I ordered the product Highster Mobile from them. I changed my mind the next day and submitted a request for refund. My reason was I would not have access to the phone I would be installing the product on. Because I did not use the proper terminology by saying I changed my mind, the refused my return and offered me 25% refund so I could still use the program later. I responded that I changed my mind and insisted on a 100% discount. They responded again that they only could give a 50% refund. This company gives you 10 days to let them know of you are not satisfied. I am on my 3rd and I clearly do not ever want to do business with a company that is trying to cheat the customer.Desired Settlement: Refund of the $69.99 of a product and changed my mind of within 24 hours.

Business

Response:

Hello,The requirement of having access to the phone you want to monitor is stated on the following pages, in addition to being stated at the bottom of every page on the product website:[redacted]The customers license key is being kept active should they gain possession of the device in the future.

Review: This company is nothing but a scam. I purchased the Highster Mobile Spy software on 3/*/16. Before purchasing I did a quick [redacted] search to find their refund policy. The first website that comes up is this: [redacted] I was satisfied with those terms and purchased the software. I downloaded the software on my target phone and after only a day I was completely dissatisfied. It didn't keep track of ANY social media like it said it would. I literally used the target phone to see if it would track what I was doing on Instagram and it did not. It also doesn't track incognito browsing, which what's the point if it doesn't? I immediately emailed the support email that contacted me after purchasing the software. I didn't get a reply so I went to their Bluesnap site and filed a complaint there. I have been going around in circles with three different people all who are now telling me "I'm not eligible for a refund because I downloaded the software". It says NOTHING like this in the original refund policy I found, the refund conditions I read are as follows:

"Refund Conditions

You are required to send your refund request to the Customer Support Desk within 10 days of purchase. No refund will be issued for any request made after 10 days from the date of purchase. No refund is due if the customer refuses to upgrade the Highster Mobile version in the event of performed upgrade on the target phone.

You must install Highster Mobile to the phone you want to monitor. Highster Mobile will not work without installing the application to that phone.

You must jailbreak the iPhone you want to monitor before installing this application. It is impossible to download or install Highster Mobile if you cannot jailbreak the target iPhone. To get the instructions on jailbreaking please go here. Please note that Highster Mobile does not support Windows mobile device"

Now that I have already spent my hard earned money on this software there is suddenly a "different" refund policy, which you can find here: [redacted] It's funny how when you [redacted] search "highster mobile refund policy" this site doesn't come up, yet [redacted] does. Which doesn't state ANYWHERE that you aren't eligible for a refund if you use the software. That is the most ludicrous thing I have ever been told; how am I supposed to know if I am satisfied with the software if I can't use it? Not to mention the refund policy listed on [redacted] literally says "You must install Highster Mobile to the phone you want to monitor. Highster Mobile will not work without installing the application to that phone." So this refund policy says YOU HAVE TO INSTALL HIGHSTER MOBILE. But now after installing Highster Mobile I am NO LONGER ELIGIBLE FOR A REFUND.

This company is nothing but a bunch of scam artists taking advantage of people. After calling them out on having two different refund policies published they stopped replying to me.Desired Settlement: I just want a refund.

Business

Response:

We do apologize your not completely satisfied with the software. Your refund has already been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I still feel as though buyers need to beware with this company. Their refund policy which is available online after Googling "Highster Mobile Refund Policy" is NOT the refund policy that they apparently go by. It took a lot of arguing for me to get a refund and I was met with much attitude before I finally received one.

Sincerely,

Review: I ordered an on-line cell phone application, after it was advertised to work on any cell phone, well it didnt, after I contacted tech support I was given the run around by them until the 10 day period for a refund ran out, I was never able to use the program and I would like my 70.00 dollars back or for them to fix the issue which they will not do either, after a search on the internet I found that I am alone in this, they are conduting false advertising and just plan ripping people offDesired Settlement: I would like a refund

Business

Response:

The customer bought the application to monitor a Samsung galaxy S4, android mobile device. Our application is compatible with the customer's device. The customer inquired for technical support and was asked to provide a screenshot of an error message they were receiving during the installation procedure. The customer replied that they either could not or would not provide a screenshot of the error message they were receiving. Without this necessary information our technicians are unable to troubleshoot the customers issues effectively.Providing a screenshot is quite simple and if the customer decides to do so we will easily be able to troubleshoot these issues so they can begin using the software which they purchased.I have attached a copy of the customers agree and our steps reply.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The emails between IIF Mobile APps Corps is proof enough of the bad Buisness practices of that company, I have a teen age boy who is going a little wild and I wanted to monitor what was going on with him, like a parent should, I purchased that program to do just that, I could not produce a screen shot and even then that would have not helped them figure out the issue, I believe that it was really simple to image what was going on when I stated a black box with the words saying " can not open file" any non tech support person can understand that, after I had tried to search the Internet for a solution to the issue I found that im not the only person that has had problems with this company, also they did not include all the emails between me and [redacted] the [redacted] of the company, I would completely understand about them not refunding my money if I was able to install and I was using thier product, but since I wasn't able to install or use the program at all then what harm would it have been to refund my money? Sincerely,

Business

Response:

The customers refund has been processed. Please allow 3-5 business days for the funds to be returned to your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The software I purchased from them for my IPHONE does not work at all. I followed their instructions from their website and also contacted them several times over the course of 4 days and their response was just to say that there would not be an app installed on my phone. The instructions are very clear to me and the software does not work. I get no data uploaded in their panel.Desired Settlement: I would like a refund for the full amount paid. $69.99

Business

Response:

Hello,Thank you for reaching out to us. We do apologize for your dissatisfaction with our software. We have issued you a full refund.Regards,ILF Mobile Apps Corp.

Review: Software download ([redacted]) which was documented to work with in-conjunction certain IOS (iPhone) version. I had a different IOS version. I installed the software as documented, but the installation was slightly different than what I experienced. Software never worked. In my mind, it was either incompatible with my IOS version or simply fraudulent. So I logged onto the company's support website and submitted a ticket. there were a couple of exchanges. (I have the entire thread archived) Their tech-support rep kept simply sending me the same installation URL that I had already gone through three times. I asked to speak with a manager. The rep said that they only provide support via email. So I asked for contact from a manager via email. No contact. No additional tech support, and they closed my ticket. I reopened the ticket and again asked for help to get this working, or a refund for my purchase. They closed the ticket again, and no other contact. So now I'm left to making this claim at the Revdex.com because I do not believe the company to be legitimate, and I am disputing the credit-card charge with my bank.Desired Settlement: At first, my desired outcome was simply to have the software operate as advertised. But having experienced such an unpalatable and confidence-shaking exchange with the company's tech support rep, I want nothing more to do with them, and simply want my payment refunded. Thank you.

Business

Response:

Hello,The customer was denied a refund because the software had been installed and used and the license key had been activated. The customer was also refused a refund due to the fact that they submitted their refund request after the allowable 10 day refund policy.It is very clearly stated in both the terms and conditions and the refund policy, which are both posted on the product website, that there are no refunds do if the software is used in any capacity whatsoever or if any refund request is submitted after the allowable ten-day period. I have attached a screenshot, which shows the date being November**, 2014 that the customer first asked for a refund. Please note that the customer purchased the program on October **, 2014. It should also be noted that the customer has filed a dispute through their bank which was denied.I have provided links to the terms and conditions and the refund policy as they exist on the product website.http://highstermobile.com/terms.htmlhttp://highstermobile.com/refund.htm...⇄ />
Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The questions at-hand are two: First, how is one supposed to know whether the software works or not, if by the very act of installing it you abdicate your rights to a refund? In my case, I installed the software per the URL instructions on the company's website (multiple attempts at the same procedure), but there was a part of that instruction which diverged from my experience, and because of that, the software never worked. I would not have discovered that the software didn't work, if I hadn't tried to install it. This is a catch-22. And secondly, how was I supposed to remain within the 10-day requirement when no live technical-assistance was available, when I was at home in the evening, and trying to go thru the process again? The level of quality of the company's technical support was limited to just redirecting me to the same URL of installation instructions, which I had already been through, and which were unsuccessful.Since I never benefitted from the software actually working, the ethical thing to do would be to either phone me and walk through installation/config again, to get the software working, or to take the $69 hit by simply refunding my money, in the interest of customer goodwill. I have read the company's ironclad terms for refund, and between these and the company's posture in this response, it seems clear that they are not going to refund my money. My opinion/feeling is that this company is using those Terms and Conditions as an excuse. I made a good-faith purchase for a software product and performed a good-faith installation attempt multiple times. I made a good-faith attempt to contact the company's tech-support, and a good-faith attempt to follow subsequent instructions, until it became apparent that those subsequent instructions were not leading to a successful implementation. In short, I tried to the best of my ability (and the company's willingness to help) to follow the vendor's instructions and get the software working, but in the end, it was simply a waste of my $69, not to mention all of the time spent.My thanks to the Revdex.com for facilitating the conversation toward resolution. Please go ahead and close the complaint. I do not accept the business response, because I believe that this is a fundamental difference of opinion between the company and myself, on this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I expected the mobile phone application to function as the website states that it would work on all Android cell phones. The application never worked properly (i.e. did not provide any of the major functions that it says it does). I followed all of the refund policy guidelines and submitted my request within the allotted time frame. The company first offered me a 50% refund and then a 60% refund. I have fully documented all of my attempts to resolve this issue with them.Desired Settlement: I would like a 100% refund.

Business

Response:

Hello,

Review: My wife and I recently installed their software onto my Android phone. I do admit the software did work MOST of the time but not all of the time and required my device to be restarted at least once a day to continue to work properly. However, I have a security software installed on my phone as a default from my phone company [redacted]. That security software is called [redacted], owned by ILF Mobile Apps, claims on the front page of their website 100% detectable and throughout the site states that the app can only be uninstalled from the dashboard of the monitoring site. My security software not only detects the app, but has allowed me to remove without having to do a factory reset of the device. The app has also been the direct cause of different applications not working properly, primarily my alarm clock with my security app stating that "Device has force closed Alarm. [redacted]" The primary concern is that the app was supposed to be undetectable and unremovable bar a factory reset, but that is not the case and has caused increase suspicion by my wife who thinks I'm uninstalling it and re-installing it on my own to avoid her seeing everything I do on my phone.Desired Settlement: I would like a full refund of my $69.99 purchase price due to false advertising.

Business

Response:

Hello,We are very sorry for any inconvenience.This company does not promote or claim that the app is totally undetectable on the target phone on any of our websites.[redacted]Please submit the following information so our developers may address the issue of "force close".Make and model of phone to which software is installedOS of the phone

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, [redacted] does not claim 100% undetectable, however I purchased the app from [redacted] which states it is owned by the same company, leads me to all the same support pages, has all the same information as the other site, and obviously ILF Mobile apps was able to verify my purchase information so me purchasing from [redacted] is obviously related to [redacted]. Attached is a screenshot of said website should that site be taken down for some reason. Again, [redacted] does not claim 100% undetectable, but [redacted] which offers the exact same service from the exact same company, does.In answer to the question asked by the company:LG G3Android version 5.0.1Software version [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Every link on the [redacted] website brings you to the same pages the [redacted] website do. When making the purchase through [redacted] I got a receipt from the same company that you tried to have me buy a $29.99 tech support package from, [redacted]. When I requested support from the [redacted] website, I received responses from [redacted] and [redacted]. And you've obviously been able to verify my purchase, serial number, etc or you would have said otherwise. The fact of the matter is, the app did not work as intended, the medium for which I made the purchase from your company claimed 100% undetectable and it was not. How is it my fault that a site that is selling YOUR product made false claims? If I had not seen the 100% undetectable, I would have never bought the app in the first place. On top of all that, I made my refund request before the 10 day refund window closed. Also, I gave you the make/model and OS as requested in the last response because if we just spin circles around this and I don't get a refund, then I might as well see if we can at least make the app work the way it was intended.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response. We have since emailed you the instructions on reinstalling the software as we have posted 2 updates since you have purchased the software which will address the issues you are experiencing. We are more than happy to assist you with the software.

Review: I purchased there prodduct, auto forward. On there website the advertising is very misleading. When I received the product it wasnt what I thought it was so I immediately called and asked for a refund. I never used the software or installed it. I was told a refund would be issued. I even received a email stating the same thing. Its been almost a month and I still have yet to receive a refund. Every time I try to call them im either on hold forever, get hung up on or get the runaround.Desired Settlement: I would like a refund of the full purchase price of $70.

Business

Response:

Hello,

Review: I purchased the product from Highster Mobile. The software that was downloaded was not able to be installed. I sent them information showing the product had not been installed or used, but they refused to refund purchase price and stopped replying to my emails.Desired Settlement: Refund of purchase price since product has not been used.

Business

Response:

Thank you for reaching out to us. We do apologize for the oversight. We issued you a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,[redacted]