Imperial Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Imperial Moving and Storage regarding complaint ID [redacted], however my complaint has NOT been resolved because:
We have a tentative agreement, but I am still awaiting paperwork to be signed as well as...

payment. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Dispute Resolution Services, this customer has already settled with our company for $1500.00 on November [redacted]. As much as we would like to send her the check the day after she settles, it really does have to go through an accounting process. I have checked on the status of this check, and she...

will be getting it by 1/*/2016. Regards,Imperial Moving Management.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However... I have still  not received the check nor ladder so do not yet consider the matter closed.
But I'll be happy to inform you that the matter is closed upon my receipt of the aforementioned items.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me and the matter has been resolved. The original complaint was directed to one representative who refused to help me as a customer and after repeatedly requesting to speak to a manager, I was finally able to get this resolved. The company's reputation should be be determined by one poorly trained customer service representitive. The manager was quick to want to resolve the issue and after listening to my frustrations, we successfully came to a resolution. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However... I have still  not received the check nor ladder so do not yet consider the matter closed.But I'll be happy to inform you that the matter is closed upon my receipt of the aforementioned items.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us. We apologize for any inconvenience we may have caused you during your moving process. I sincerely apologize for the lateness in arrival on your moving day. As you are aware, our policy for tardiness is a $50 refund. You expressed you are...

not satisfied with this offer and thus we have offered you a $150 refund off (3x which you are entitled) of your move. Please find the thread of our conversation attached. We will forward you the refund forum again to sign so we may issue you a refund for the inconvenience we may have caused you. Please let me know if you should have any questions or concerns. Best,Imperial Moving and Storage

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The business has represented it put a reimbursement check in the mail to me so I should be receiving it soon.  
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Imperial Moving and Storage has been resolved. The Items we're delivered 6 weeks and 1 day after retrieved. Final Payment was never agreed upon and business never contacted us...

back.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Imperial Moving has failed to forward me the document as stated in their response to my Revdex.com complaint. Further, I do not agree with the terms (not having to do with the monetary aspect) of the original document presented by the company, which is a reason why I want to speak with someone about the terms.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution,  -sending me a check for $200.00 is a satisfactory answer  to me. Especially since they were not able to repair it.
 
Until I receive the check for 200.00 this matter is NOT resolved.  
 
 Secondly - No additional insurance was ever offered to me at any point. Everything was done over the phone and was rushed rushed. Had I know about the additional insurance I would have got it to avoid having to go through this type of inconvenience. 
We are willing at this point to raise the offer to $200.00. If the customer accepts, we will send her the check immediately.  I accept this offer and would like for them to send me a check.    
Sincerely,
[redacted]
MESSAGE FROM BUSINESS:The customer had signed the bill of lading requesting evaluation coverage of 60 cents per pound per item. Additional insurance was offered to her prior to the relocation , but she had declined. Despite her insufficient coverage, we have offered her a settlement of $150.00. We are willing at this point to raise the offer to $200.00. If the customer accepts, we will send her the check immediately.

Complaint ID#...

[redacted]- A check for the $75.00 has been sent, and we should have the ladder delivered next week. 
All the best,Daniel N[redacted]

The customer has been in contact with our legal mediator at Anthem Claims Management. Their phone number is [redacted]. We are also willing to have the customer contact our in house claims department directly at [redacted] We acknowledge the customer's complaint and would like to reach a...

settlement with her. But in order to do this, she needs to provide more information regarding what she states that has been lost. We will continue to be in correspondence with her until the matter is fully resolved.Regards,Imperial Moving Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Imperial Moving and Storage has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

To Dispute Resolution Services,   We managed to settle with this customer on November [redacted], 2015 for a refund of $1000, and the check has been sent. I have attached the settlement form that the customer had signed agreeing to the refund.   If the customer has any further issues, he may contact our support department at [redacted].   Best Regards, [redacted]

We have reached out to the customer and will be settling the complaint.