Imperial Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We would like very much to settle this complaint with the customer but we have done everything in our power to resolve the issue before she decided to go with another moving company. To pay for her own moving expenses is not possible. She has already contacted our legal mediator and she should continue to do be in communication with them. We are sure that they will find a way to resolve her complaint.
Regards,
Imperial Moving Management

Complaint ID# [redacted]- A check for the $75.00 has been sent, and we should have the ladder delivered next week. All the best,Daniel N[redacted]

Check was already sent, but we were not notified that the customer did not receive it. We will send again by certified mail to [redacted]3.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We are awaiting the payment.
Sincerely,
[redacted]

Hi [redacted],
During your moving and storage with Imperial, you have selected the basic insurance coverage of $0.30 per pound per item. This entitles you to $256.50. Please see attached your contract which details your insurance coverage for which you have written out your selection of $0.30 per pound per item, signed, and dated. We will forward you the refund forum of $256.50 as a final refund offer.
Best,
Imperial Moving

auto; mso-margin-bottom-alt: auto" class="MsoNormal">At this time, I have been contacted directly by Imperial Moving and Storage regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They still have not provided me with the refund.
Please see email exchange attached. They told me they could not send the refund via bank wire (no explanation as to why not).
I confirmed my mailing address again (which they misstated when they last attempted to send me a check) and yet they have not sent the check.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], 
please let me know if you require additional information regarding this matter.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

HI, we would like to raise our offer to $400.00.

[redacted]
please let me know if you have any other questions regarding this complaint.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have offered me a sum that I have agreed to now just waiting for the money to arrive
Sincerely,
[redacted]

Hi [redacted],We would be more than happy to send you out a check right away. All we need is verification from you that you are willing to settle this matter for the amount offered. As soon as we receive this verification we will send your check out. Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon receipt and clearing of payment.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
I have tried to settle but have yet to receive a refund and have not been informed as to when I will get this refund  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hi Dispute Resolutions, we were more then willing to do this job on the same date, and even offered her a discount of $1000.00. But the customer was adamant of getting only a specific mover for her moving crew.We have numerous emails of correspondence which indicate our commitment in trying to...

resolve this issue, and at this time we feel that she should contact our legal mediator at [redacted]. They will make try to make a settlement with the customer and will notify us of the outcome.Best Regards,Imperial Moving Management.

Hi [redacted],
We're sorry to hear that you were not satisfied with your moving experience. The quote was set by an hourly charge and thus was accordingly. Also, at the end of the move, we provided your daughter a discount which was agreed to between Imperial Moving and the client so we were...

able to close and charge the move at a certain amount. If you are still unsatisfied, please contact our support team at [redacted] to file a claim. 
Best,
Imperial Moving Management