Imperial Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I told *** @imperial several times and noted in my desired complaint outcome, they need to determine the settlement value based on the information I provided, not sure how they derived the entitlement value of so I cannot trust that number unless I see the breakdowns of estimated weight for my missing/damaged items They need to learn to listen to customers, don't just ignore customer requests or tell them what they want to hear but do nothing about it It's been extremely stressful to follwith them on regular basis since I agreed to let them help me with the move I think is not a fair settlement since I will have to replace all the missing/damaged itemsThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,I do apologize for the confusion and upset that occurred during your moveI am going to get one of my Customer Care Reps to contact you immediately to get this handled.This is not the level of professionalism that I expect from my staff, again I apologize for
this.Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I
I was told when I settled that the check would be sent that week And I was told last week it was already mailed I will only consider this complaint resolved when I receive the check The reality that you do not respond to your costumers, that you did not return call/emails, that you give inaccurate information, etc., has made for a distrustful and unnecessarily adversarial relationship You have not been just in your dealings with me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved The business has represented it put a reimbursement check in the mail to me so I should be receiving it soon
Sincerely,
*** ***

We have reached a settlement with this customer for $77.00, and the refund has been sent.
If the customer has any further concerns, he may contact us at any timeRegards

This customer has been refunded a total of $I am attaching the settlement form If the customer has any further issues, they may contact us at any time

Hi ***,
Thank you for notifying us of your complaintHowever, you have already submitted a claim with us which is pendingWe have agreed to refund you a total of $in order to assist you with any inconveniences caused by Imperial MovingPlease contact the support team if
you should have any further questions or concerns.
Best,
Imperial Moving Management

We already have a signed agreement with this customer to settlefor $125.00. If she has not received the check in the mail, she can contact *** and we will have another one issued immediatelyPlease see attachment

To Dispute Resolutions Services,
We have been in contact with this customer had have offered him $in order to settle his complaintThe customer had requested insurance coverage of cents per pound per item prior to the moveHe had declined additional coverage which was offered
to him .We would like very much to settle with the customer but we can not refund such a high amount, but are willing at this time raise to raise the settlement offer to $350.00.
If the customer accepts our offer, we will provide a refund check immediatelyRegards,
Imperial Moving Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Customer has received an approximate delivery date of *** ** of July

Complaint ID # ***- The customer has disputed the charge with her credit card company, and we will not be refuting the chargeback
All the best,Daniel N***

This shipment has already been deliveredIf the customer continues to deny this, we have contracts proving that the customer has already accepted her belongings.Best,Imperial Moving Management

Hi ***,
We have already provided you a discount of $off of your daughter's total in order to better assist her with her moveHowever, we will offer you and additional $off of your total as a final refund offerPlease contact us if you should approve thisThis will be a total of $off of your move if you should approve this.
Best,
Imperial Moving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
The amount in dispute is approximately $820. I would agree to split the difference and accept $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached the credit card statements to the unexplained $charges to this responseAdditionally, I have attached the email complaint to the moving company along with the attached contract/agreement of the consolidated moveIn the email I am clearly writing to ***, explaining that I was given a quote for $for a CONSOLIDATED move and that the company is backing out of doing the consolidated move and is forcing me to pay $2,extra for a exclusive move because they would lose too much money doing a consolidated move*** replies he will investigateNever replies backI had to physically show up at the office in New York where Ruma said she would speak to *** and see if he could do itLater, she replies back in the email that they will not do the consolidated move for that price and I should continue to use a different company last minuteI emailed ***, to email me in writing that he cannot do the move, he refuses to respond backThis company is composed of corrupt, lying, unprofessional staffMultiple people have filed similar consumer complaintsThey are a complete fraud.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, our customer support department is reaching out to the customer in order to resolve this complaint

According to the customer’s letter she is claiming that there was a
change in the estimate that was given to herWhen the customer had first called in she was given a price for a consolidated relocation which was $She had agreed to this price and had given us the $to confirm the relocationA few days later she called in again requesting and exclusive shipment, we had informed her that the price will change, but she does not have to agree with this and stay with her $quote for consolidatedAt the end the customer had decided to move her items to Cleveland with a different moving companyWe had adjusted the price down to $for just moving her into our storage and she had agreed to this new price
Regarding the customer’s claim that we are continuously charging her $74.00- we have no record of such chargeIf she has proof of the charges, please have her send it to *** or to the Revdex.com, and if she is correct, we will have her refunded immediately
The following is the breakdown of the all the only charges she incurred with our company:
movers ($110.00) x hours = $Travel Time fee = $Deposit = $-Total Balance Due = $

Revdex.com:At this time, I have not been contacted by Imperial Moving and Storage regarding complaint ID ***.Sincerely,*** ***