Imperial Moving and Storage

Revdex.com:At this time, my complaint, ID *** regarding Imperial Movers has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not acceptable this company waste our money and time they were supposed to refund dollars, but never did. This company does not any respect with their costumers . Please refund our money back. thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I was quoted $and then after they unloaded the truck they charged me $ and then charge me a different price to bring my furniture back with the same distance and amount of furnitureBefore you order your service they will be nice over the phone then once you put your deposit they don't want to answer any questions Horrible customer service

Hi Dispute Resolutions,
this claim has already been resolved and we have issued a settlement check to the customer last month.
Best Regards,
*** ***

According to the customer’s letter she is claiming that there was a change in the estimate that was given to herWhen the customer had first called in she was given a price for a consolidated relocation which was $She had agreed to this price and had given us the $to confirm the
relocationA few days later she called in again requesting and exclusive shipment, we had informed her that the price will change, but she does not have to agree with this and stay with her $quote for consolidatedAt the end the customer had decided to move her items to Cleveland with a different moving companyWe had adjusted the price down to $for just moving her into our storage and she had agreed to this new price Regarding the customer’s claim that we are continuously charging her $74.00- we have no record of such chargeIf she has proof of the charges, please have her send it to *** or to the Revdex.com, and if she is correct, we will have her refunded immediately The following is the breakdown of the all the only charges she incurred with our company: movers ($110.00) x hours = $Travel Time fee = $Deposit = $-Total Balance Due = $

Our company would like to offer the customer $for her complaintIf she accepts, we will send her a check immediatelyThank you, *** ***

The customer had signed the bill of lading requesting evaluation coverage of cents per pound per itemAdditional insurance was offered to her prior to the relocation , but she had declinedDespite her insufficient coverage, we
have offered her a settlement of $We are willing at this point to raise the offer to $If the customer accepts, we will send her the check immediately

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I incurred the fine directly due to this company's incompetence and I would like a full reimbursement of the fine of $that was charged to me by my building
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Dispute Resolutions Services, We have been in contact with this customer had have offered him $in order to settle his complaintThe customer had requested insurance coverage of cents per pound per item prior to the moveHe had declined additional coverage which was offered to him .We
would like very much to settle with the customer but we can not refund such a high amount, but are willing at this time raise to raise the settlement offer to $350.00. If the customer accepts our offer, we will provide a refund check immediately.Regards,Imperial Moving Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I
I was told when I settled that the check would be sent that week And I was told last week it was already mailed I will only consider this complaint resolved when I receive the check The reality that you do not respond to your costumers, that you did not return call/emails, that you give inaccurate information, etc., has made for a distrustful and unnecessarily adversarial relationship You have not been just in your dealings with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This check is being mailed out today

Hi, I was able to look into this and the most we can offer to resolve immediately is $

Complaint ID # ***- The customer has disputed the charge with her credit card company, and we will not be refuting the chargeback. All the best,Daniel N***

Revdex.com:At this time, I have not been contacted by Imperial Moving and Storage regarding complaint ID ***However, my bank has returned most of the money to my account charged by the merchant as I contacted them and advised the transaction was not authorized by me
There is still an outstanding balance of $that hasn't been refunded at this time. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This customer has been to our office and has been given a settlement checkEverything is resolved

To Dispute Resolution Services,
this customer has already settled with our company for $on November ***As much as we would like to send her the check the day after she settles, it really does have to go through an accounting processI have checked on the status of this check,
and she will be getting it by 1/*/Regards,Imperial Moving Management

At this time, I have been contacted
directly by Imperial Moving and Storage regarding complaint ID ***, however my complaint has NOT been resolved because:
We have a tentative agreement, but I am still awaiting paperwork to be signed as well as payment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
As you know, your shipment with Imperial Moving had cost you $2,As a result of all issues, you had disputed the charge and we did not refute itThus, full payment was returned to youIn order to better assist you, we’d like to offer you an additional $1,refundPlease let us know if you should accept this so we may contact you to resolve this matter
Best Regards,
*** *** ***
*** *** *** ***
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** *** *** *** ***

Hi ***,
We are already in the process of resolving this claim between Imperial Moving and the ClientAs you know, during your move process, you were covered by the basic moving insurance. After processing the previous information you had provided us, you are only
entitled to a refund of $However, after discussing things over with the claim's department we has agreed to offer you a refund of $You have expressed that you were not satisfied with this, so we further increased it to $
We has re discussed this again with the department and have agreed to refund you $as a final refundWe will send you a settlement forum to sign and submit backPlease update us with a mailing address to issue you a check
Best,
Imperial Moving Management