Imperial Moving and Storage

[redacted] please let me know if you have any other questions regarding this complaint Best, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Imperial Movers has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, -sending me a check for $is a satisfactory answer to meEspecially since they were not able to repair it Until I receive the check for this matter is NOT resolved Secondly - No additional insurance was ever offered to me at any pointEverything was done over the phone and was rushed rushedHad I know about the additional insurance I would have got it to avoid having to go through this type of inconvenienceWe are willing at this point to raise the offer to $If the customer accepts, we will send her the check immediately I accept this offer and would like for them to send me a check Sincerely, [redacted] MESSAGE FROM BUSINESS:The customer had signed the bill of lading requesting evaluation coverage of cents per pound per itemAdditional insurance was offered to her prior to the relocation , but she had declinedDespite her insufficient coverage, we have offered her a settlement of $We are willing at this point to raise the offer to $If the customer accepts, we will send her the check immediately

The check will be mailed out to her to her destination address by Friday

The customer had signed the bill of lading requesting evaluation coverage of cents per pound per itemAdditional insurance was offered to her prior to the relocation , but she had declinedDespite her insufficient coverage, we have offered her a settlement of $We are willing at this point to raise the offer to $If the customer accepts, we will send her the check immediately

Hi ***, Your check has been mailed out certifiedThe tracking number is # [redacted] We apologize for the delay and please contact us if you have any further questions or concerns regarding this matter Best Regards, Imperial Moving Management

Complaint ID# [redacted] - A check for the $has been sent, and we should have the ladder delivered next week All the best,Daniel N***

The business has held onto my table for weeks and I have not been afforded the opportunity to see it and confirm it is indeed repaired The business emailed me their release form which asks me to release them for all claims in exchange for the repair I cannot sign a release and release the business from all claims without seeing the table first I offered to sign the release simultaneously upon delivery of the table I cannot sign it before What if I sign the release and I get the table back and it isn't fixed? Or worse, I never get the table back after I email in the release? This request is perfectly reasonable Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In order to put this to rest, we can refund the second storage charge of $Let us know if this is acceptable so that we can proceed with the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The business has represented it put a reimbursement check in the mail to me so I should be receiving it soon Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response given by Imperial Moving Company contains several falsehoods and misrepresentationsImperial has never emailed me (nor contacted me in any other manner) to resolve this issue so it is untrue that they could have “numerous emails of correspondence which indicate our commitment in trying to resolve this issue.” Second, Imperial never offered me a $discount because of the cancellationIn order to secure the job in the first place, Imperial was eager to come down in price to be competitive with the other moving estimates we had received, all of which were thousands lower than ImperialHowever, absolutely no discount (nor any other effort) was made when the move was postponed by the company within hours of contracted move timeThe company could not offer the same move date as it was only available to start in mid-afternoon and the entire house would not have been able to be moved before darkThe specific mover referred was guaranteed and put into the moving contract and was a condition upon which the job was secured by Imperial Lastly, I just called the number listed in Imperial’s response to my Revdex.com complaint and the company at that phone number is not a legal mediator; it is a third party administrative company contracted by ImperialSatisfaction to this claim will be made when Imperial Moving Company pays me the $differential price that I had to be pay to a new moving company to secure a moving crew within hours as a result of Imperial Moving's last minute time-slot cancellation and refusal to communicate immediately upon Imperial’s Moving company's cancellation and thereafter to resolve issueYour Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by Imperial Moving and Storage regarding complaint ID [redacted] , however my complaint has NOT been resolved because: We have a tentative agreement, but I am still awaiting paperwork to be signed as well as payment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Have the customer provide their banking information, and we will transfer the funds

To Dispute Resolution Services, We managed to settle with this customer for a refund of $The check will be going out immediatelyI have attached the email correspondence from earlier today If the customer has any further issues, she may contact our support department at [redacted] Best Regards, [redacted] [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, -sending me a check for $is a satisfactory answer to meEspecially since they were not able to repair it Until I receive the check for this matter is NOT resolved Secondly - No additional insurance was ever offered to me at any pointEverything was done over the phone and was rushed rushedHad I know about the additional insurance I would have got it to avoid having to go through this type of inconvenience We are willing at this point to raise the offer to $If the customer accepts, we will send her the check immediately I accept this offer and would like for them to send me a check Sincerely, [redacted] MESSAGE FROM BUSINESS:The customer had signed the bill of lading requesting evaluation coverage of cents per pound per itemAdditional insurance was offered to her prior to the relocation , but she had declinedDespite her insufficient coverage, we have offered her a settlement of $We are willing at this point to raise the offer to $If the customer accepts, we will send her the check immediately

Hi [redacted] ,Thank you for reaching out to usWe apologize for any inconvenience we may have caused you during your moving processI sincerely apologize for the lateness in arrival on your moving dayAs you are aware, our policy for tardiness is a $refundYou expressed you are not satisfied with this offer and thus we have offered you a $refund off (3x which you are entitled) of your movePlease find the thread of our conversation attachedWe will forward you the refund forum again to sign so we may issue you a refund for the inconvenience we may have caused youPlease let me know if you should have any questions or concernsBest,Imperial Moving and Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Imperial Moving and Storage has offered me $to settle, which is completely unacceptableThe value of the stolen items alone is over $By offering me $256.50, this company is basically telling me that they don't care about their customersI paid them and trusted that they would uphold their end of the contract and keep my expensive items safe under their watchInstead, their employees committed a crime by opened my boxes and stealing my things and they don't want to compensate me for the money I rightfully deserveI'm actually offended that they are trying to settle for so little My settlement still stands at $2,for the items stolen under their supervision, and for the damaged items caused by their employees negligenceI would also like my money back for the full value of the move which is included in the settlement amount - [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWe are awaiting the payment Sincerely, [redacted] ***

Hi [redacted] , As you know, you are covered by the basic moving insurance of $per pound of each itemAccording to this, you are entitled to a refund of $However, due to any inconveniences cause by Imperial, we would like to offer you a refund of $This is our highest in house refund we will be able to offer youPlease let me know if you should have any questions or concerns Best Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />