Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I did not give my information to anyone but the company representative I have contacted law enforcement and filed a complaint I am not satisfied with the findings by the company when they can see I treid on several attempts to reload the said funds to my acct and they were redeemed while on the phone with the company representative me being a consumer and now being made to be a liar when like I stated from the beginning I never gave any information to an outside source I think the Revdex.com should review all aspects of my complaint and you will find that the scam is the company not me and at the end in todays economic times who can afford to lose a weeks salary
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me It is a shame that it took seven weeks of high stress and daily phone calls, repeated follow ups, and every company involved opening an investigation before finally filing a complaint with the Revdex.com to get this matter resolved, but what 's done is doneI am glad to have my money back (FINALLY) and will never again purchase and InComm product, but I am satisfied to finally close this complaint and move on
Regards,
*** ***
May 6,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr***’s MyVanilla Reloadable Debit Card
The documentation provided by Mr*** was for the initial loads
purchased in South Carolina We received
a call from a third party residing in Tampa, FLHe was able to provide proof of
purchase for the reload packs and alleged he was scammedIn our investigation
into the third party claim we found that the funds in fact belonged to the
third party who was allegedly a victim of a scamWe have closed Mr***’s
MyVanilla Reloadable Debit Card account
Please understand these security procedures are in place to help ensure
the safety and soundness of the customer networkThank you again for bringing
this to my attentionPlease call if you have any questions or if we may be
further assistanceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Dear Revdex.com
I want to sincerely thank you for your assistance in resolving this matter. I reached out directly to the company's individual that responded to my complaint - who provided assurances that they had indeed sent reimbursement. To my surprise, I actually received exactly what was promised. I am very grateful for the intervention of *** *** and want to publicly thank him for his assistance in the resolution of my issueIn closing, I want to recognize the Revdex.com for their intervention since I would never have gotten to closing this matter off. I had been communicating with the company for seven months - without success. Thank you so much and thank you - *** *** for your assistance and kind words
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have responded to all emails I received a message but no call back number so I emailed that I did not receive a call back number The email is the same as the one they emailed me at Why would I give a wrong email address if I am trying to clear up this matter I DO NOT have a receipt from a transaction months ago Didn't think I would need it or have a problem AND if the amount was $45, why haven't I received even that amount I have received nothing for that pin I had not had a problem in all this time so I did not see a need to keep a card Once I apply the pin I assume it's ok and fine Why would I need to keep the cards? I feel this is just a way to not repay my money
Regards,
*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
I will wait for the business, VanillaOne, to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
ps-I would like to THANK YOU for all your help,ITC Financial contacted me by phone and gave me my new pin number
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
July 27,
class="MsoNormalCxSpMiddle">Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have attempted to contact Ms***,
via the telephone and e-mail address provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card
We attempted to contact
Ms*** via e-mail on July 21, followed by a telephone attempt on July
24, We have not received the requested information from Ms***If
she will furnish the requested information, we will be glad to investigate and
resolve the issueAs always, we strive to ensure our customers have a good and
equitable experience with our productsUntil such time as we receive the
requested information to correct this issue, we consider this matter closed
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directly
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
September 15,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
[redacted]'s JH Preferred Reloadable Visa Debit Card
Mr[redacted] initially
contacted our office on June 26, to dispute charges made to his card by
the merchant [redacted] in the amount of $1,and $1,We received the
completed dispute packet on June 26, The dispute process may take up to
days to reach a complete resolution and we apologize for any
miscommunication regarding the time frame for each step in the dispute process
The chargeback was submitted on July 23, The merchant has days to
represent against the chargebackIf the merchant does not represent, the funds
will be available September 24, 2015; however, the claim has been resolved
prior to the final date of resolution and a refund check was issued to Mr[redacted]
on September 8,
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our productWe sincerely apologize for any
inconvenience this matter has causedThank you for bringing this to our
attentionPlease call if you have any questions, or if I may be of further
assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
class="MsoNormalCxSpMiddle" "line-height:normal">February 8,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted] – [redacted]
Dear MsCook:
Receipt of the above styled inquiry is hereby acknowledgedWe have investigated
the issue with Ms[redacted]'s OneVanilla MasterCard Gift Card
Ms[redacted] originally contacted our office on December 19, disputing
some unauthorized transactions on her cardA dispute packet was sent on December
21, We received the documentation on December 23, After researching
this inquiry, we discovered that Ms[redacted]'s dispute was denied in error and
a chargeback was never submitted on her behalfWe have expedited a refund check in the amount
of $to the address provided in her complaint
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
sincerely apologize for any inconvenience this matter has causedPlease call
if you have any questions, or if I may be further assistance in any wayI
remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
November 24,
"line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]' Vanilla Reload Network CardThank you
for taking the time to make us aware of the issue.
We have reviewed Ms[redacted]' complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge Ms[redacted] to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms[redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms[redacted]' consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
[redacted]Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
June 22,
""> Ms[redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr[redacted]'s PayPal MyCash Reload Card Mr[redacted] contacted us on June 17, regarding an error he was receiving when attempting to load funds to his accountAs standard procedure we requested documentation from Mr[redacted] in order to research this issueAfter researching this inquiry, we found that the card in question was blocked; due to the system rules we have in place to prevent fraudulent scamsWe reviewed Mr[redacted]'s information and no fraudulent activity has been reported against his accountWe have contacted Mr[redacted] via email advising him that the account has been released and is now available for loadsMr[redacted] has successfully redeemed his PIN We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
"line-height:normal">December 29,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]
Receipt of the above styled inquiry is hereby acknowledgedWe have
investigated the issue with Ms[redacted]'s $Vanilla Visa Gift Card
Ms[redacted]'s card was initially purchased in April of Under our
old plan, the activation of the card at the point of sale triggers the
timeframe by which fees, if applicable, were assessedUnder our new plan, no
fees are assessed after the initial purchaseEach Vanilla Visa Gift Card is accompanied by a printed Cardholder
Agreement, which constitutes an agreement between the Cardholder and the issuer
of the Card, and sets forth terms and conditions, including fees, which apply
to the CardThe terms and conditions are received with the Card and are
available at anytime for viewing online at www.vanillavisa.com
In accordance with the "Fees" section of the Cardholder Agreement, Ms[redacted]'s
Gift Card was assessed monthly fees totaling $
Ms[redacted]'s Gift Card had expired;
however, the funds do not expireWe
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our productsAs evidence
thereof, we have issued a replacement card to Ms[redacted] and the balance now
reflects the original face value of $The replacement card is being sent
via FedEx tracking number [redacted] to the address provided in her
complaint
We sincerely apologize for any inconvenience this matter has causedWe
hope that you will find with this a satisfactory resolutionWith the issuance
of this replacement card we consider this issue closedThank you for bringing
this to our attention
Please call if you have questions or if I may be of further serviceI
remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
August 21,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr[redacted]'s PayPal
MyCash Reload Cards
We have reviewed Mr[redacted]'s complaint and
it appears he voluntarily provided his card information to initiate the transactions
in questionWe advised Mr[redacted] to contact law enforcementWe will
cooperate fully in the investigationWhile we regret that our products were
used in this manner, the transactions themselves are not fraudulentIn
accordance with our procedures we reviewed the reload pack as well as
the receiving accountWe found that both the reload pack and the receiving
accounts had been fully redeemedWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedIt is important to remember you should never give your
PIN to anyone
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe regret the circumstances that have led Mr
[redacted] to contact our officeWe will pledge our support in the investigation
and resolution of the matter and hope that he is able to recover his lossesWe
are unable to reimburse this loss since the reload pack was redeemed with Mr
[redacted]'s consentPlease call if you have any questions or if I may be of
further assistanceThank you for bringing this to my attention
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
June 2,
"">Ms[redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Mr[redacted] is having with his Vanilla Visa Gift Card Mr[redacted] initially contacted our office on March 15, to dispute an unauthorized charge made to his cardThis charge may have occurred as a result of Mr[redacted] entering his card information on a fraudulent website. All calls are recorded and reviewed for quality assurance. We pulled this call to understand how Mr[redacted]' dispute was handled. Our website www.vanillavisa.com has not experienced any breach nor did we communicate such to Mr[redacted] when he contacted our office. A dispute packet was sent via email on March 16, Dispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Mr[redacted] and the merchant has days to respondThe final date of determination will be July 11, 2016. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 7,
"line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr[redacted]'s Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Mr[redacted]'s complaint and it appears he voluntarily
provided his card information to initiate the transactions in questionWe advised
Mr[redacted] to contact law enforcementWe will cooperate fully in the
investigation. While we regret that our
products were used in this scam, the transactions themselves are not
fraudulent. In accordance with our procedures we reviewed the
reload pack as well as the receiving account.
We found that both the reload pack and the receiving accounts had been
fully redeemed. The receiving account
has been marked as fraud as prior to the filing of this complaint as it is a
known scam accountWe will remain willing to assist law enforcement with the
ongoing investigation and resolution of any crimes which may have been
committed.
We place a great deal of
importance on customer satisfaction and want to be sure that our customers have
a positive experience with our productWe regret the circumstances that have
led Mr[redacted] to contact our office.
We will pledge our support in the investigation and resolution of the
matter and hope that he is able to recover his losses. We are unable to reimburse this loss since
the reload pack was redeemed with Mr[redacted]'s consentPlease call if you
have any questions or if I may be of further assistanceThank you for bringing
this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
July 29,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted] [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr[redacted]'s MyVanilla
Reloadable Debit Card
Please know that the MyVanilla Reloadable
Debit Card is not sold or marketed as a Gift CardIn accordance with the USA
Patriot Act, we, like all other issuers of General Purpose Reloadable card
accounts, are required to verify the identity of each person who opens a card
account. We are further obligated by the USA Patriot Act to obtain,
verify and keep records related to the account ‘for five years beyond the date
of account closure'. These regulations are designed to protect the
financial infrastructure of the United States from potential money laundering
and terrorist financing. To complete the authentication process we
compare name, address, social security number and date of birth against
commercially available databasesWe do not run credit reports. Please
know that, as a consumer, by law your credit file cannot be accessed
without your consentWe do not request consent from our cardholders and
we do not access credit filesThe information is obtained strictly under the
requirements of the USA PATRIOT Act and is protected on our systems in a PCI
compliant environmentOur obligation to collect information and perform these
checks is disclosed on the face of our card packaging
Mr[redacted] contacted us because he was
unsuccessful in registering his cardIt appears that there was an attempt to
register the card; however, our system was unable to verify the customer's
identityWe have received the required documents and we were able to manually
register his cardWe have attempted to contact Mr[redacted] to advise him
that his card is now active, but we have been unsuccessfulWe sincerely
apologize for any inconvenience this matter has causedPlease call if you have
questions or if I may be of further serviceI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
">
December
17,
Ms
[redacted]
RevDex.com
Post
Office Box
Columbus
Georgia
Re:
Revdex.com Case # [redacted] [redacted]
Dear
Ms[redacted]:
Receipt
of the above styled complaint is hereby acknowledgedWe have investigated the
issue with Ms[redacted]'s MyVanilla
Reloadable Debit Card
Please
know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift
CardIn accordance with the USA Patriot Act, we, like all other issuers of
General Purpose Reloadable card accounts, are required to verify the identity
of each person who opens a card account. We are further obligated by the
USA Patriot Act to obtain, verify and keep records related to the account ‘for
five years beyond the date of account closure'These regulations are designed
to protect the financial infrastructure of the United States from potential
money laundering and terrorist financing. To complete the authentication
process we compare name, address, social security number and date of birth
against commercially available databases. We do not run credit
reports. Please know that, as a consumer, by law your credit file cannot
be accessed without your consentWe do not request consent from our
cardholders and we do not access credit filesThe information is obtained
strictly under the requirements of the USA PATRIOT Act and is protected on our
systems in a PCI compliant environmentOur obligation to collect information
and perform these checks is disclosed on the face of our card packaging
After
researching this inquiry, we discovered Ms[redacted] was unable to register her
cardDue to the USA Patriot Act we are unable to allow cash access or reloads
without being able to successfully identify our cardholdersBecause Ms[redacted]
was unable to register her card she chose to place the card in active-
unregistered status on December 12, This will allowed her to use the card
to deplete the balance; however, she will no longer be able to load funds to
the accountMs[redacted] has been successful in using her card leaving a
remaining balance of $
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our productWe sincerely
apologize for any inconvenience this matter has causedThank you for bringing
this to our attention
Sincerely,
[redacted]
Chief
Operating Officer
Incomm
Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus,
Georgia
(678)
921-
June 9, Ms[redacted]
"">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms[redacted]' regarding further necessary information needed to investigate the issue with her PayPal MyCash Reload Card We attempted to contact Ms[redacted] via e-mail on June 3, and the telephone on June 8, to advise her of required documentation needed in order to review her accountIn order to do so, we must have the digit PayPal MyCash PIN on the back of the card, a valid ID and the purchase receipt As always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closedTo properly and promptly research this issue we need the number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I did not give my information to anyone but the company representative I have contacted law enforcement and filed a complaint I am not satisfied with the findings by the company when they can see I treid on several attempts to reload the said funds to my acct and they were redeemed while on the phone with the company representative me being a consumer and now being made to be a liar when like I stated from the beginning I never gave any information to an outside source I think the Revdex.com should review all aspects of my complaint and you will find that the scam is the company not me and at the end in todays economic times who can afford to lose a weeks salary
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me It is a shame that it took seven weeks of high stress and daily phone calls, repeated follow ups, and every company involved opening an investigation before finally filing a complaint with the Revdex.com to get this matter resolved, but what 's done is doneI am glad to have my money back (FINALLY) and will never again purchase and InComm product, but I am satisfied to finally close this complaint and move on
Regards,
*** ***
May 6,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr***’s MyVanilla Reloadable Debit Card
The documentation provided by Mr*** was for the initial loads
purchased in South Carolina We received
a call from a third party residing in Tampa, FLHe was able to provide proof of
purchase for the reload packs and alleged he was scammedIn our investigation
into the third party claim we found that the funds in fact belonged to the
third party who was allegedly a victim of a scamWe have closed Mr***’s
MyVanilla Reloadable Debit Card account
Please understand these security procedures are in place to help ensure
the safety and soundness of the customer networkThank you again for bringing
this to my attentionPlease call if you have any questions or if we may be
further assistanceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Dear Revdex.com
I want to sincerely thank you for your assistance in resolving this matter. I reached out directly to the company's individual that responded to my complaint - who provided assurances that they had indeed sent reimbursement. To my surprise, I actually received exactly what was promised. I am very grateful for the intervention of *** *** and want to publicly thank him for his assistance in the resolution of my issueIn closing, I want to recognize the Revdex.com for their intervention since I would never have gotten to closing this matter off. I had been communicating with the company for seven months - without success. Thank you so much and thank you - *** *** for your assistance and kind words
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have responded to all emails I received a message but no call back number so I emailed that I did not receive a call back number The email is the same as the one they emailed me at Why would I give a wrong email address if I am trying to clear up this matter I DO NOT have a receipt from a transaction months ago Didn't think I would need it or have a problem AND if the amount was $45, why haven't I received even that amount I have received nothing for that pin I had not had a problem in all this time so I did not see a need to keep a card Once I apply the pin I assume it's ok and fine Why would I need to keep the cards? I feel this is just a way to not repay my money
Regards,
*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
I will wait for the business, VanillaOne, to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
ps-I would like to THANK YOU for all your help,ITC Financial contacted me by phone and gave me my new pin number
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
July 27,
class="MsoNormalCxSpMiddle">Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have attempted to contact Ms***,
via the telephone and e-mail address provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card
We attempted to contact
Ms*** via e-mail on July 21, followed by a telephone attempt on July
24, We have not received the requested information from Ms***If
she will furnish the requested information, we will be glad to investigate and
resolve the issueAs always, we strive to ensure our customers have a good and
equitable experience with our productsUntil such time as we receive the
requested information to correct this issue, we consider this matter closed
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directly
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
September 15,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
[redacted]'s JH Preferred Reloadable Visa Debit Card
Mr[redacted] initially
contacted our office on June 26, to dispute charges made to his card by
the merchant [redacted] in the amount of $1,and $1,We received the
completed dispute packet on June 26, The dispute process may take up to
days to reach a complete resolution and we apologize for any
miscommunication regarding the time frame for each step in the dispute process
The chargeback was submitted on July 23, The merchant has days to
represent against the chargebackIf the merchant does not represent, the funds
will be available September 24, 2015; however, the claim has been resolved
prior to the final date of resolution and a refund check was issued to Mr[redacted]
on September 8,
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our productWe sincerely apologize for any
inconvenience this matter has causedThank you for bringing this to our
attentionPlease call if you have any questions, or if I may be of further
assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
class="MsoNormalCxSpMiddle" "line-height:normal">February 8,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted] – [redacted]
Dear MsCook:
Receipt of the above styled inquiry is hereby acknowledgedWe have investigated
the issue with Ms[redacted]'s OneVanilla MasterCard Gift Card
Ms[redacted] originally contacted our office on December 19, disputing
some unauthorized transactions on her cardA dispute packet was sent on December
21, We received the documentation on December 23, After researching
this inquiry, we discovered that Ms[redacted]'s dispute was denied in error and
a chargeback was never submitted on her behalfWe have expedited a refund check in the amount
of $to the address provided in her complaint
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
sincerely apologize for any inconvenience this matter has causedPlease call
if you have any questions, or if I may be further assistance in any wayI
remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
November 24,
"line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]' Vanilla Reload Network CardThank you
for taking the time to make us aware of the issue.
We have reviewed Ms[redacted]' complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge Ms[redacted] to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms[redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms[redacted]' consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
[redacted]Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
June 22,
""> Ms[redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted] Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr[redacted]'s PayPal MyCash Reload Card Mr[redacted] contacted us on June 17, regarding an error he was receiving when attempting to load funds to his accountAs standard procedure we requested documentation from Mr[redacted] in order to research this issueAfter researching this inquiry, we found that the card in question was blocked; due to the system rules we have in place to prevent fraudulent scamsWe reviewed Mr[redacted]'s information and no fraudulent activity has been reported against his accountWe have contacted Mr[redacted] via email advising him that the account has been released and is now available for loadsMr[redacted] has successfully redeemed his PIN We sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionIf you have questions, or I may be of further service please contact me directlyWith warm regards I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
"line-height:normal">December 29,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]
Receipt of the above styled inquiry is hereby acknowledgedWe have
investigated the issue with Ms[redacted]'s $Vanilla Visa Gift Card
Ms[redacted]'s card was initially purchased in April of Under our
old plan, the activation of the card at the point of sale triggers the
timeframe by which fees, if applicable, were assessedUnder our new plan, no
fees are assessed after the initial purchaseEach Vanilla Visa Gift Card is accompanied by a printed Cardholder
Agreement, which constitutes an agreement between the Cardholder and the issuer
of the Card, and sets forth terms and conditions, including fees, which apply
to the CardThe terms and conditions are received with the Card and are
available at anytime for viewing online at www.vanillavisa.com
In accordance with the "Fees" section of the Cardholder Agreement, Ms[redacted]'s
Gift Card was assessed monthly fees totaling $
Ms[redacted]'s Gift Card had expired;
however, the funds do not expireWe
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our productsAs evidence
thereof, we have issued a replacement card to Ms[redacted] and the balance now
reflects the original face value of $The replacement card is being sent
via FedEx tracking number [redacted] to the address provided in her
complaint
We sincerely apologize for any inconvenience this matter has causedWe
hope that you will find with this a satisfactory resolutionWith the issuance
of this replacement card we consider this issue closedThank you for bringing
this to our attention
Please call if you have questions or if I may be of further serviceI
remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
August 21,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr[redacted]'s PayPal
MyCash Reload Cards
We have reviewed Mr[redacted]'s complaint and
it appears he voluntarily provided his card information to initiate the transactions
in questionWe advised Mr[redacted] to contact law enforcementWe will
cooperate fully in the investigationWhile we regret that our products were
used in this manner, the transactions themselves are not fraudulentIn
accordance with our procedures we reviewed the reload pack as well as
the receiving accountWe found that both the reload pack and the receiving
accounts had been fully redeemedWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedIt is important to remember you should never give your
PIN to anyone
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe regret the circumstances that have led Mr
[redacted] to contact our officeWe will pledge our support in the investigation
and resolution of the matter and hope that he is able to recover his lossesWe
are unable to reimburse this loss since the reload pack was redeemed with Mr
[redacted]'s consentPlease call if you have any questions or if I may be of
further assistanceThank you for bringing this to my attention
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
June 2,
"">Ms[redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Mr[redacted] is having with his Vanilla Visa Gift Card Mr[redacted] initially contacted our office on March 15, to dispute an unauthorized charge made to his cardThis charge may have occurred as a result of Mr[redacted] entering his card information on a fraudulent website. All calls are recorded and reviewed for quality assurance. We pulled this call to understand how Mr[redacted]' dispute was handled. Our website www.vanillavisa.com has not experienced any breach nor did we communicate such to Mr[redacted] when he contacted our office. A dispute packet was sent via email on March 16, Dispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Mr[redacted] and the merchant has days to respondThe final date of determination will be July 11, 2016. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
February 7,
"line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr[redacted]'s Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Mr[redacted]'s complaint and it appears he voluntarily
provided his card information to initiate the transactions in questionWe advised
Mr[redacted] to contact law enforcementWe will cooperate fully in the
investigation. While we regret that our
products were used in this scam, the transactions themselves are not
fraudulent. In accordance with our procedures we reviewed the
reload pack as well as the receiving account.
We found that both the reload pack and the receiving accounts had been
fully redeemed. The receiving account
has been marked as fraud as prior to the filing of this complaint as it is a
known scam accountWe will remain willing to assist law enforcement with the
ongoing investigation and resolution of any crimes which may have been
committed.
We place a great deal of
importance on customer satisfaction and want to be sure that our customers have
a positive experience with our productWe regret the circumstances that have
led Mr[redacted] to contact our office.
We will pledge our support in the investigation and resolution of the
matter and hope that he is able to recover his losses. We are unable to reimburse this loss since
the reload pack was redeemed with Mr[redacted]'s consentPlease call if you
have any questions or if I may be of further assistanceThank you for bringing
this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
July 29,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted] [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr[redacted]'s MyVanilla
Reloadable Debit Card
Please know that the MyVanilla Reloadable
Debit Card is not sold or marketed as a Gift CardIn accordance with the USA
Patriot Act, we, like all other issuers of General Purpose Reloadable card
accounts, are required to verify the identity of each person who opens a card
account. We are further obligated by the USA Patriot Act to obtain,
verify and keep records related to the account ‘for five years beyond the date
of account closure'. These regulations are designed to protect the
financial infrastructure of the United States from potential money laundering
and terrorist financing. To complete the authentication process we
compare name, address, social security number and date of birth against
commercially available databasesWe do not run credit reports. Please
know that, as a consumer, by law your credit file cannot be accessed
without your consentWe do not request consent from our cardholders and
we do not access credit filesThe information is obtained strictly under the
requirements of the USA PATRIOT Act and is protected on our systems in a PCI
compliant environmentOur obligation to collect information and perform these
checks is disclosed on the face of our card packaging
Mr[redacted] contacted us because he was
unsuccessful in registering his cardIt appears that there was an attempt to
register the card; however, our system was unable to verify the customer's
identityWe have received the required documents and we were able to manually
register his cardWe have attempted to contact Mr[redacted] to advise him
that his card is now active, but we have been unsuccessfulWe sincerely
apologize for any inconvenience this matter has causedPlease call if you have
questions or if I may be of further serviceI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
">
December
17,
Ms
[redacted]
RevDex.com
Post
Office Box
Columbus
Georgia
Re:
Revdex.com Case # [redacted] [redacted]
Dear
Ms[redacted]:
Receipt
of the above styled complaint is hereby acknowledgedWe have investigated the
issue with Ms[redacted]'s MyVanilla
Reloadable Debit Card
Please
know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift
CardIn accordance with the USA Patriot Act, we, like all other issuers of
General Purpose Reloadable card accounts, are required to verify the identity
of each person who opens a card account. We are further obligated by the
USA Patriot Act to obtain, verify and keep records related to the account ‘for
five years beyond the date of account closure'These regulations are designed
to protect the financial infrastructure of the United States from potential
money laundering and terrorist financing. To complete the authentication
process we compare name, address, social security number and date of birth
against commercially available databases. We do not run credit
reports. Please know that, as a consumer, by law your credit file cannot
be accessed without your consentWe do not request consent from our
cardholders and we do not access credit filesThe information is obtained
strictly under the requirements of the USA PATRIOT Act and is protected on our
systems in a PCI compliant environmentOur obligation to collect information
and perform these checks is disclosed on the face of our card packaging
After
researching this inquiry, we discovered Ms[redacted] was unable to register her
cardDue to the USA Patriot Act we are unable to allow cash access or reloads
without being able to successfully identify our cardholdersBecause Ms[redacted]
was unable to register her card she chose to place the card in active-
unregistered status on December 12, This will allowed her to use the card
to deplete the balance; however, she will no longer be able to load funds to
the accountMs[redacted] has been successful in using her card leaving a
remaining balance of $
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our productWe sincerely
apologize for any inconvenience this matter has causedThank you for bringing
this to our attention
Sincerely,
[redacted]
Chief
Operating Officer
Incomm
Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus,
Georgia
(678)
921-
June 9, Ms[redacted]
"">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled complaint is hereby acknowledgedWe have attempted to contact Ms[redacted]' regarding further necessary information needed to investigate the issue with her PayPal MyCash Reload Card We attempted to contact Ms[redacted] via e-mail on June 3, and the telephone on June 8, to advise her of required documentation needed in order to review her accountIn order to do so, we must have the digit PayPal MyCash PIN on the back of the card, a valid ID and the purchase receipt As always, we strive to ensure our customers have a good and equitable experience with our productsUntil such time as we receive the requested information to correct this issue, we consider this matter closedTo properly and promptly research this issue we need the number of the card in questionYou can fax either a copy of the card and/or receipt to 866-295- Please call if you have questions or if I may be of further serviceI remain, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]