February 5,
Ms. ***
***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with
Ms.***’s MyVanilla Reloadable Debit Card
Please know that the
MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn
accordance with the USA Patriot Act, we, like all other issuers of General
Purpose Reloadable card accounts, are required to verify the identity of each
person who opens a card account. We are further obligated by the USA
Patriot Act to obtain, verify and keep records related to the account ‘for five
years beyond the date of account closure’. These regulations are designed
to protect the financial infrastructure of the United States from potential
money laundering and terrorist financing. To complete the authentication
process we compare name, address, social security number and date of birth
against commercially available databases. We do not run credit
reports. Please know that, as a consumer, by law your credit file cannot
be accessed without your consentWe do not request consent from our
cardholders and we do not access credit filesThe information is obtained
strictly under the requirements of the USA PATRIOT Act and is protected on our
systems in a PCI compliant environment. Our obligation to collect
information and perform these checks is disclosed on the face of our card
packaging
We place a great deal
of importance on our customer satisfaction and want to be sure that our
customers have a positive experience with our productAs evidence thereof, we
sent Ms*** a refund check in the amount of $
We sincerely apologize
for any inconvenience this matter has causedPlease call if you have questions
or if I may be of further serviceI remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
May 15,
class="MsoNormalCxSpMiddle">Ms*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe
have investigated the issue with Ms***’s MyVanilla Reloadable Debit
Card
Please
know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift
CardIn accordance with the USA Patriot Act, we, like all other issuers of
General Purpose Reloadable card accounts, are required to verify the identity
of each person who opens a card account. We are further obligated by the
USA Patriot Act to obtain, verify and keep records related to the account ‘for
five years beyond the date of account closure’. These regulations are
designed to protect the financial infrastructure of the United States from
potential money laundering and terrorist financing. To complete the
authentication process we compare name, address, social security number and
date of birth against commercially available databases. We do not run
credit reports. Please know that, as a consumer, by law your credit file
cannot be accessed without your consentWe do not request consent from
our cardholders and we do not access credit filesThe information is obtained
strictly under the requirements of the USA PATRIOT Act and is protected on our
systems in a PCI compliant environment. Our obligation to collect information
and perform these checks is disclosed on the face of our card packaging
We contacted
Ms*** on May 13, via email and May 14, via telephone to get
the 16-digit card number, in order to investigate the issue she is having with
her cardOnce we received all the necessary documents needed we can
investigate the issue Ms*** is having in registering her MyVanilla Reloadable
Debit Card
We
sincerely apologize for any inconvenience this matter has causedPlease call
if you have questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
March 22,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with *** *** *Vanilla Visa Gift Card
Unfortunately, Ms
*** was a victim of a form of fraud known as package tampering. Her card was fraudulently compromised prior
to activationUpon our initial investigation it appeared that this card was
not tampered with; however, we have reinvestigated this issueWe place a great
deal of importance on customer satisfaction and we want to be sure that our
customers have a positive experience with our product. We have received all necessary documentation
and we are sending *** *** a replacement cardWe regret that this issue
could not be resolved in a more timely manner
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***
Chief Operating Officer
Incomm Financial Services,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
(678) 921-
April 3,
Ms*** ***
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***-
*** ***
Dear Ms***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms***’ MyVanilla Reloadable Debit Card
Ms*** originally contacted our office on April 1, with a
registration issueAs standard procedure we requested documentation from Ms
***Ms*** attempted to register the card under her current name, but
we were unable to verify her through our third-party verification providerIn
an effort to help get her identity verified and her card registered, she
provided her married name ***, which was verified by our third-party vendor
and allowed the card to be registeredWe have contacted Ms*** with this
matter and she advised us she would like a refundWe have issued a refund
check and it will be rushed to ensure Ms*** receives her refund in a
timely manner
Thank you again for bringing this to my attentionIf you have
questions, or I may be of further service please contact me directlyWith warm
regards I remain,
Sincerely,
*** ***
*** *** Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
a) they do not control how their cards are sold resulting in massive fraud and thefts
b) they will not honor any claim for refunds even in DOCUMENTED FRAUD CASES supported by police investigations.(reports, videos, photos etc.)
c) attempting to speak to any of their "dispute" reps is a total waste of time since they are inept and incompetent
d) when they tell you "we sent you a letter" they lie - they don't want to put things in writing so that you could take legal action against them
e) they should be investigated
f) they may be in violation of postal rules and interstate commerce
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off, it's MR*** ***, not Ms*** as addressed by the Vanilla Visa Card Second, they are claiming the card was present and swiped; I would love to to see the proof of who swiped it My wife and I live in Miami not in Pompano where this card was "supposedly" usedEvery Walgreens has surveillance and they should be able to see on the date it was used who "swiped" the card Visa has declined the claim without any investigation I am more than willing to drive to Pompano with a picture ID and they can see that it was neither I or my wife that swiped the card My parents sent me the card via mail from Seminole, Fl; they visited the CVS where the card was purchased from and it was confirmed that the employee who made the transaction was fired for "fraudulent activity"
I refuse to accept the closure of this claim without any proof from VISA that it was I who used this card With technology now a days, this should not be hard to prove
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was successful in using my card as a credit card only (the charges they mention in their reply), however I was not successful in using my card for electronic bill paymentThe charges you see were made using my credit card numberThe bills I was trying to pay were all electronic funds transfer using an account number and routing number provided to me over the phone from MyVanilla and also their websiteI had confirmed more than once that the numbers I entered were validI also went back to one of the people I was trying to pay and confirmed the numbers or of my bills were late because of all of thisI never had a problem with my *** *** card in the many years I've used itBought their card, loaded money on it, and did bill payments right awayOnly reason I switched is because they increased their feesThe amount you see of $to *** *** is me transferring all the money I could off my cardI have since cancelled my MyVanilla card and have moved on to an *** *** *** cardThey provide many more features, a more robust website, and have even lower fees than MyVanillaSo considered this matter "resolved"
Regards,
*** ***
December 17,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #*** -
*** * ***
Dear Ms***:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr***’s
MyVanilla Reloadable Debit Card
Mr***’s complaint centers around the
fees associated with his MyVanilla Debit Card AccountEach MyVanilla Reloadable Debit Card is accompanied by a printed
Cardholder Agreement, which constitutes an agreement between the Cardholder and
the issuer of the Card, and sets forth terms and conditions, including fees,
which apply to the CardThe terms and conditions are received with the Card
and are available at any time for viewing online at www.myvanilladebitcard.com
In accordance with the “Fee Schedule” section of
the Cardholder Agreement it states both Signature Purchase (Credit) and PIN
Purchase (Debit) transactions fees are $per transaction
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productPlease call if you have any questions or if I may
be of further assistanceThank you for bringing this to my attention.
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
The card is a scamYou buy it, and it doesn't work like a prepaid card ive used a few others but then found this one at a dollar general thinking itd all be ok and spent sp much of the money ive been saving on itI'm only so I cant even sign up to get the registered card, but ive read reviews and am glad I didnt give so much personal info to get told I wasted my time and moneyI put over dollars onto this card and it's basically like spending money on a piece of plasticIm horribly angry and just want my money back
June 25,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** **
Dear Ms***
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms**’s Vanilla Visa Gift
Card
Each Vanilla Visa Gift Card is accompanied by
a printed Cardholder Agreement, which constitutes an agreement between the
cardholder and the issuer of the CardAs of May 2008, our Terms and Conditions
that govern our Visa Gift Cards were updatedThe terms and conditions are
received with the Card and are available at any time for viewing online at www.vanillavisa.comIn accordance
with the “Receipts” section of the Cardholder Agreement it states, “You should
get a receipt at the time you make a transaction using your CardThis may be
your only record of the transactionYou agree to retain, verify, and reconcile
your transactions and receipts.”
After researching this inquiry we have found
no evidence of Ms** contacting our office If Ms** will provide the merchants address
and date of transaction to verify the sale, we will be glad to activate her
card or issue a refund with proof of purchase
We sincerely apologize for any inconvenience
this matter has causedThank you for bringing this to our attention. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10158079, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
Chineta Smith
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Then why do you encourage employee paycheck's Direct Deposit Loads if you are going to deem them as suspicious & seize peoples' funds? Your facts are not 100% correct: I have an automated fax receipt showing you received my documents on 2/27/at 10:p.m. I also re-emailed them all again on 3/2/(twice) at 11:a.m& again at 4:p.mThe fact that your company did not locate my documents until 3/5/after dead-end call (after call, after call, after call, etc...) shows your company's lack of urgency, efficiency & willingness in resolving this issue when trying to deal within your company directly. Yes, you did FINALLY release my funds late in the day on 3/6/I was able to pay a past due bill BUT when I went to a bank to withdraw the remaining balance from it you authorized the withdraw but then you turned right around and Declined that authorization (seconds after you gave them an auth #) so you "legally" (but shadily) are still holding my fundsThe bank teller adamantly told your CSRep she did NOT run it through twice...it's also against their bank policy to swipe it more than once at the same location (so stop falsely passing the blame there)I have not seen a paycheck since 2/13/because of this mess, and it is now 3/12/Whether this fiasco from trying to use your card's services has been done intentionally or not is now beside the pointThe way your company has and still handling it has been unacceptableThe grief, exhausting runaround & devastating financial domino affect (trying) to use your card has been a complete nightmare and shows both incompetency & unethical practices by MyVanillaIt's still not over because you are still holding onto that paycheck load from 2/27/
Regards, *** ***
December 29,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear *** ***:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
Risley’s Vanilla Visa Gift Card
Unfortunately Mr
*** was a victim of a form of fraud known as package tamperingThis means
that his card was fraudulently compromised prior to activationOur fraud team
continues to investigate this issueWe place a great deal of importance on
customer satisfaction and we want to be sure that our customers have a positive
experience with our productWe have received all necessary documentation and
have been in contact with Mr*** to advise him we have activated his card
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directlyWith warm regards I remain,
Sincerely,
*** ***
Chief Operating Officer
Incomm Financial Services,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
(678)
921-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
February 24,
Ms. ***
***
Revdex.com
Oak Place, Suite
College Park, GA
Re: RevDex.com Case #*** * *** ***
Dear Ms. ***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s
$Vanilla Reload Network Card
Unfortunately Ms***
was a victim of a form of fraud. Her PIN
was fraudulently compromised prior to activation. Our fraud team is currently investigating
this issue. We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our product. As evidence thereof, we have tried to contact
Ms*** to issue her a new PIN by via telephone and emailIf she will contact
us immediately we will issue her a new PIN We regret that this issue could not be
resolved in a more timely manner
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
July 21,
*** *** ***
RevDex.com
*** *** *** ***
Columbus, GA
Re: RevDex.com Case #***- *** ***
Dear *** ***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s
Vanilla Visa Gift Card
Ms*** originally
contacted us on June 2, regarding a lost $Vanilla Visa Gift CardAs
standard procedure we requested documentation from Ms***Ms***
attempted sending the documents several times; however, not all of the required
documents were receivedMs*** did provide the documents on July 20,
and a refund check has been issued at her request to the address provided in
her complaint
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
*** *** *** *** *** ***
*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
August 12,
"line-height: normal;">
Ms. *** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr*** Vanilla Reload Network CardThank you
for taking the time to make us aware of the issue.
We have reviewed Mr*** complaint and it appears he voluntarily
provided his card information to initiate the transaction on the card in
questionWe would like to urge Mr*** to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Mr*** to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover his
losses. We are unable to reimburse this
loss since the reload pack was redeemed with Mr*** consentPlease call if
you have any questions or if I may be of further assistanceThank you for
bringing this to my attention.
Sincerely,
R.BRolling
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, *** ***
Columbus, Georgia
*** ***
February 5,
Ms. ***
***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with
Ms.***’s MyVanilla Reloadable Debit Card
Please know that the
MyVanilla Reloadable Debit Card is not sold or marketed as a Gift CardIn
accordance with the USA Patriot Act, we, like all other issuers of General
Purpose Reloadable card accounts, are required to verify the identity of each
person who opens a card account. We are further obligated by the USA
Patriot Act to obtain, verify and keep records related to the account ‘for five
years beyond the date of account closure’. These regulations are designed
to protect the financial infrastructure of the United States from potential
money laundering and terrorist financing. To complete the authentication
process we compare name, address, social security number and date of birth
against commercially available databases. We do not run credit
reports. Please know that, as a consumer, by law your credit file cannot
be accessed without your consentWe do not request consent from our
cardholders and we do not access credit filesThe information is obtained
strictly under the requirements of the USA PATRIOT Act and is protected on our
systems in a PCI compliant environment. Our obligation to collect
information and perform these checks is disclosed on the face of our card
packaging
We place a great deal
of importance on our customer satisfaction and want to be sure that our
customers have a positive experience with our productAs evidence thereof, we
sent Ms*** a refund check in the amount of $
We sincerely apologize
for any inconvenience this matter has causedPlease call if you have questions
or if I may be of further serviceI remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
May 15,
class="MsoNormalCxSpMiddle">Ms*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe
have investigated the issue with Ms***’s MyVanilla Reloadable Debit
Card
Please
know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift
CardIn accordance with the USA Patriot Act, we, like all other issuers of
General Purpose Reloadable card accounts, are required to verify the identity
of each person who opens a card account. We are further obligated by the
USA Patriot Act to obtain, verify and keep records related to the account ‘for
five years beyond the date of account closure’. These regulations are
designed to protect the financial infrastructure of the United States from
potential money laundering and terrorist financing. To complete the
authentication process we compare name, address, social security number and
date of birth against commercially available databases. We do not run
credit reports. Please know that, as a consumer, by law your credit file
cannot be accessed without your consentWe do not request consent from
our cardholders and we do not access credit filesThe information is obtained
strictly under the requirements of the USA PATRIOT Act and is protected on our
systems in a PCI compliant environment. Our obligation to collect information
and perform these checks is disclosed on the face of our card packaging
We contacted
Ms*** on May 13, via email and May 14, via telephone to get
the 16-digit card number, in order to investigate the issue she is having with
her cardOnce we received all the necessary documents needed we can
investigate the issue Ms*** is having in registering her MyVanilla Reloadable
Debit Card
We
sincerely apologize for any inconvenience this matter has causedPlease call
if you have questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
March 22,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with *** *** *Vanilla Visa Gift Card
Unfortunately, Ms
*** was a victim of a form of fraud known as package tampering. Her card was fraudulently compromised prior
to activationUpon our initial investigation it appeared that this card was
not tampered with; however, we have reinvestigated this issueWe place a great
deal of importance on customer satisfaction and we want to be sure that our
customers have a positive experience with our product. We have received all necessary documentation
and we are sending *** *** a replacement cardWe regret that this issue
could not be resolved in a more timely manner
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***
Chief Operating Officer
Incomm Financial Services,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
(678) 921-
April 3,
Ms*** ***
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***-
*** ***
Dear Ms***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms***’ MyVanilla Reloadable Debit Card
Ms*** originally contacted our office on April 1, with a
registration issueAs standard procedure we requested documentation from Ms
***Ms*** attempted to register the card under her current name, but
we were unable to verify her through our third-party verification providerIn
an effort to help get her identity verified and her card registered, she
provided her married name ***, which was verified by our third-party vendor
and allowed the card to be registeredWe have contacted Ms*** with this
matter and she advised us she would like a refundWe have issued a refund
check and it will be rushed to ensure Ms*** receives her refund in a
timely manner
Thank you again for bringing this to my attentionIf you have
questions, or I may be of further service please contact me directlyWith warm
regards I remain,
Sincerely,
*** ***
*** *** Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
a) they do not control how their cards are sold resulting in massive fraud and thefts
b) they will not honor any claim for refunds even in DOCUMENTED FRAUD CASES supported by police investigations.(reports, videos, photos etc.)
c) attempting to speak to any of their "dispute" reps is a total waste of time since they are inept and incompetent
d) when they tell you "we sent you a letter" they lie - they don't want to put things in writing so that you could take legal action against them
e) they should be investigated
f) they may be in violation of postal rules and interstate commerce
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off, it's MR*** ***, not Ms*** as addressed by the Vanilla Visa Card Second, they are claiming the card was present and swiped; I would love to to see the proof of who swiped it My wife and I live in Miami not in Pompano where this card was "supposedly" usedEvery Walgreens has surveillance and they should be able to see on the date it was used who "swiped" the card Visa has declined the claim without any investigation I am more than willing to drive to Pompano with a picture ID and they can see that it was neither I or my wife that swiped the card My parents sent me the card via mail from Seminole, Fl; they visited the CVS where the card was purchased from and it was confirmed that the employee who made the transaction was fired for "fraudulent activity"
I refuse to accept the closure of this claim without any proof from VISA that it was I who used this card With technology now a days, this should not be hard to prove
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was successful in using my card as a credit card only (the charges they mention in their reply), however I was not successful in using my card for electronic bill paymentThe charges you see were made using my credit card numberThe bills I was trying to pay were all electronic funds transfer using an account number and routing number provided to me over the phone from MyVanilla and also their websiteI had confirmed more than once that the numbers I entered were validI also went back to one of the people I was trying to pay and confirmed the numbers or of my bills were late because of all of thisI never had a problem with my *** *** card in the many years I've used itBought their card, loaded money on it, and did bill payments right awayOnly reason I switched is because they increased their feesThe amount you see of $to *** *** is me transferring all the money I could off my cardI have since cancelled my MyVanilla card and have moved on to an *** *** *** cardThey provide many more features, a more robust website, and have even lower fees than MyVanillaSo considered this matter "resolved"
Regards,
*** ***
December 17,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #*** -
*** * ***
Dear Ms***:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr***’s
MyVanilla Reloadable Debit Card
Mr***’s complaint centers around the
fees associated with his MyVanilla Debit Card AccountEach MyVanilla Reloadable Debit Card is accompanied by a printed
Cardholder Agreement, which constitutes an agreement between the Cardholder and
the issuer of the Card, and sets forth terms and conditions, including fees,
which apply to the CardThe terms and conditions are received with the Card
and are available at any time for viewing online at www.myvanilladebitcard.com
In accordance with the “Fee Schedule” section of
the Cardholder Agreement it states both Signature Purchase (Credit) and PIN
Purchase (Debit) transactions fees are $per transaction
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productPlease call if you have any questions or if I may
be of further assistanceThank you for bringing this to my attention.
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
The card is a scamYou buy it, and it doesn't work like a prepaid card ive used a few others but then found this one at a dollar general thinking itd all be ok and spent sp much of the money ive been saving on itI'm only so I cant even sign up to get the registered card, but ive read reviews and am glad I didnt give so much personal info to get told I wasted my time and moneyI put over dollars onto this card and it's basically like spending money on a piece of plasticIm horribly angry and just want my money back
June 25,
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Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** **
Dear Ms***
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms**’s Vanilla Visa Gift
Card
Each Vanilla Visa Gift Card is accompanied by
a printed Cardholder Agreement, which constitutes an agreement between the
cardholder and the issuer of the CardAs of May 2008, our Terms and Conditions
that govern our Visa Gift Cards were updatedThe terms and conditions are
received with the Card and are available at any time for viewing online at www.vanillavisa.comIn accordance
with the “Receipts” section of the Cardholder Agreement it states, “You should
get a receipt at the time you make a transaction using your CardThis may be
your only record of the transactionYou agree to retain, verify, and reconcile
your transactions and receipts.”
After researching this inquiry we have found
no evidence of Ms** contacting our office If Ms** will provide the merchants address
and date of transaction to verify the sale, we will be glad to activate her
card or issue a refund with proof of purchase
We sincerely apologize for any inconvenience
this matter has causedThank you for bringing this to our attention. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10158079, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
Chineta Smith
bought a Paypal my cash card for $on sunday, getting a error and my money is tuck with them no one knows what the error issupport takes hrs
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Then why do you encourage employee paycheck's Direct Deposit Loads if you are going to deem them as suspicious & seize peoples' funds? Your facts are not 100% correct: I have an automated fax receipt showing you received my documents on 2/27/at 10:p.m. I also re-emailed them all again on 3/2/(twice) at 11:a.m& again at 4:p.mThe fact that your company did not locate my documents until 3/5/after dead-end call (after call, after call, after call, etc...) shows your company's lack of urgency, efficiency & willingness in resolving this issue when trying to deal within your company directly. Yes, you did FINALLY release my funds late in the day on 3/6/I was able to pay a past due bill BUT when I went to a bank to withdraw the remaining balance from it you authorized the withdraw but then you turned right around and Declined that authorization (seconds after you gave them an auth #) so you "legally" (but shadily) are still holding my fundsThe bank teller adamantly told your CSRep she did NOT run it through twice...it's also against their bank policy to swipe it more than once at the same location (so stop falsely passing the blame there)I have not seen a paycheck since 2/13/because of this mess, and it is now 3/12/Whether this fiasco from trying to use your card's services has been done intentionally or not is now beside the pointThe way your company has and still handling it has been unacceptableThe grief, exhausting runaround & devastating financial domino affect (trying) to use your card has been a complete nightmare and shows both incompetency & unethical practices by MyVanillaIt's still not over because you are still holding onto that paycheck load from 2/27/
Regards, *** ***
December 29,
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Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear *** ***:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
Risley’s Vanilla Visa Gift Card
Unfortunately Mr
*** was a victim of a form of fraud known as package tamperingThis means
that his card was fraudulently compromised prior to activationOur fraud team
continues to investigate this issueWe place a great deal of importance on
customer satisfaction and we want to be sure that our customers have a positive
experience with our productWe have received all necessary documentation and
have been in contact with Mr*** to advise him we have activated his card
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directlyWith warm regards I remain,
Sincerely,
*** ***
Chief Operating Officer
Incomm Financial Services,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
(678)
921-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
February 24,
Ms. ***
***
Revdex.com
Oak Place, Suite
College Park, GA
Re: RevDex.com Case #*** * *** ***
Dear Ms. ***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s
$Vanilla Reload Network Card
Unfortunately Ms***
was a victim of a form of fraud. Her PIN
was fraudulently compromised prior to activation. Our fraud team is currently investigating
this issue. We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our product. As evidence thereof, we have tried to contact
Ms*** to issue her a new PIN by via telephone and emailIf she will contact
us immediately we will issue her a new PIN We regret that this issue could not be
resolved in a more timely manner
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
July 21,
*** *** ***
RevDex.com
*** *** *** ***
Columbus, GA
Re: RevDex.com Case #***- *** ***
Dear *** ***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s
Vanilla Visa Gift Card
Ms*** originally
contacted us on June 2, regarding a lost $Vanilla Visa Gift CardAs
standard procedure we requested documentation from Ms***Ms***
attempted sending the documents several times; however, not all of the required
documents were receivedMs*** did provide the documents on July 20,
and a refund check has been issued at her request to the address provided in
her complaint
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
*** *** *** *** *** ***
*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
August 12,
"line-height: normal;">
Ms. *** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr*** Vanilla Reload Network CardThank you
for taking the time to make us aware of the issue.
We have reviewed Mr*** complaint and it appears he voluntarily
provided his card information to initiate the transaction on the card in
questionWe would like to urge Mr*** to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Mr*** to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover his
losses. We are unable to reimburse this
loss since the reload pack was redeemed with Mr*** consentPlease call if
you have any questions or if I may be of further assistanceThank you for
bringing this to my attention.
Sincerely,
R.BRolling
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, *** ***
Columbus, Georgia
*** ***