February 20,
class="MsoNormalCxSpMiddle">Ms. *** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # *** * *** ***
Dear Ms***:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
*** $PayPal My Cash Card
Unfortunately Mr
*** was a victim of a form of fraud.
His PIN was fraudulently tampered with.
Our fraud team is currently investigating this issue. We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our product. As evidence thereof, we have been in contact
with Ms*** and have issued him his PIN via telephone.
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, when I called to inquire about the status of my card today 9/4/at 10:am central time that spend down status was not in effect and I was informed that my card was on hold and would remain on hold indefinitely.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
thank you everything has been resolved
">June 16,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled inquiry is hereby acknowledgedWe
have investigated the issue with Mr***’s Vanilla Visa Gift Card
Mr
*** initially contacted our office on June 2, to dispute charges made to
his card by the online merchant Amazon.com in the amount of $ We sent a dispute packet to Mr*** on June
3, The dispute process may take up to days to reach a complete
resolution and we apologize for any miscommunication regarding the time frame
for each step in the dispute processAccording to Mr*** he sent his
dispute packet via email on June 9, 2015, but we have been unable to locate the
documentsUpon receipt of Mr***’s documentation on June 17, 2015, a
chargeback was submittedThe merchant has days to represent against the
chargebackIf the merchant does not represent, the funds will be available on
August 1,
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our productWe hope that Mr
*** can understand and appreciate our responseWe sincerely apologize for
any inconvenience this matter has causedThank you for bringing this to our
attention. Please call if you have any
questions, or if I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Princeton Avenue
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedOnly if the refund is applied to my paypal account within hours
Regards,
*** ***
July 28,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #*** * *** ***
Dear Ms***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms***’s Vanilla Visa Gift Card
Ms*** initially contacted us on July 13, regarding an
activation issueAs standard procedure, we requested documentation from Ms
***We received documents on July 22, After researching this inquiry
we discovered there was an activation error at the point of saleWe activated
her card on July 28,
We
place a great deal of importance on customer satisfaction and we want to be
sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience
this matter has causedThank you again for bringing this to my attentionPlease
call if you have any questions or if we may be of further assistanceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have called this company basically everyday in regards to my refund and asked to speak with supervisor and each and every rep told me something different, I was never told that it could take days to receive my money back it was more like business days!! Comcast indicated to me that the charge back was done on September 1, and completed on September 5, so why haven't I received my funds back to my cardI've had money refunded back to my card by the same company Comcast and it took days to receiveI just want my refund back I was misinformed by everyone that I talked to at myvanilla!!! I just want my refund back!!!
Regards,
*** ***
This company provides a services, called a Paypal CASH card, where you pay cash, to load your paypal account
Well I, along with apparently THOUSANDS of people got an error somewhere along that path
After searching the internet, there are ACTUAL websites, people paid for a .com domain, and spent the time dedicated to complaining about this
I walk into CVS and give cash to load my paypal account, they mess it up which ill never understand, but now, they need a few DAYS to VERIFY all the documents
(Think about that, they need about attachments I sent through an email, and a few DAYS, to verify a CASH purchase I made at CVS)
People put trust with their money into this company, and the fact that this goes on this often, is absolutely unacceptable on every level
It CANT be allowed to go on, how does this happen so often and is accepted?
Thank youI have verified the transaction and I am satisfiedI feel this has now been handled correctly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have emailed the requested information to *** *** ***@***I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 5,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus, GA
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with Mr
***’s PayPal MyCash Reload Cards
We have reviewed Mr***’s
complaint and it appears he voluntarily provided his card information to
initiate the transaction on the card in questionWe advised Mr*** to
contact law enforcementWe will cooperate fully in the investigationWhile we
regret that our products were used in this manner, the transactions themselves
are not fraudulentIn accordance with our procedures we reviewed the
reload pack as well as the receiving accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedIt is important to remember you should never give your
PIN to anyone
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our productWe regret the circumstances that
have led Mr*** to contact our officeWe will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover his
losses. We are unable to reimburse this
loss since the reload pack was redeemed with Mr***’s consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
*** ***
Chief Operating Officer
Incomm Financial Services,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
June 3,
Ms*** ***
RevDex.com
Post Office Box
Columbus, GA
Re: RevDex.com Case #*** * *** ***
Dear Ms***
Receipt of the above
styled complaint is hereby acknowledgedWe have reviewed Ms***’s
MyVanilla Reloadable Visa Debit Card
When we received the
original complaint, in accordance with our standard procedures we thoroughly reviewed
and investigated the issue with Ms***’s MyVanilla Reloadable Visa Debit
CardMs*** has now provided a copy of the receipt and we now are able to
finalize this ownership disputeWe have issued a refund check in the amount of
$to Ms***
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our productWe sincerely apologize for any
inconvenience. Please call if you have
any questions, or if I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
June 1,
">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms***’s account
Ms*** initially contacted our office on May
17, to dispute charges made to her card by *** *** in the amount of
$50.00. On May 18, a dispute packet
was sent to Ms*** and her card was placed in a hot card status due to the unauthorized
transaction to protect the account from further unauthorized transactionsOn
May 19, 2015, Ms*** called to cancel her dispute because the merchant
returned Ms***’s funds to her accountThe account is unregistered and
because of this, cannot be reactivated.
We have issued a refund to Ms*** in the amount of $
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe sincerely apologize for any inconvenience. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
customer service is very rude and uneducatedthey yell and hang up on the customersthey do not know how to handle customer issues and provide resolutionI was on hold for over minutes to speak to a supervisor who also had no idea of how to handle my problem, she got frustrated and hung up on me My card was charged 2x in an error and no body was able to assist me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The respondent simplified what actually happened between Incomm and myself. There was more communication between Incomm and myself and promises not kept from Incomm. However, I have received the replacement card and now consider this issue closed. My rating for this company's customer service is a big, fat F
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
CVS refunded my money. This company had problem after problem
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The person whom I purchased this card for as a gift contacted Vanilla Visa customer service on SEVERAL occasions and was never told the card was fraudulently hampered with. Following their many attemps at resolving the issue, they asked me to contact Vanilla Visa customer service on their behalf. Similarly, I was also never advised that the card was fraudulently hampered with. I was also never able to speak to anyone with the authority or know-how to fix the issue, but they hung up on me more than once. In one call, I was advised that they needed a copy of the receipt showing the purchase even though this had already been provided to them by the gift card recipient. I provided it again via email on March - see attached a copy of the email as well as the receipt copy I provided, which clearly indicates where the purchase was made. Their claim that I did not provide my contact information or the details of where I purchased the card from are completely bogus.
Furthermore, upon checking the card again this morning, March 27, 2015, I can confirm the card is in fact still NOT activated.
The only fraudulent part of this transaction is that they have had my money since August 15, when I purchased the card and have done nothing to rectify this issue. The fact that, collectively, we have made well over a dozen phone calls to their organization, each call taking about minutes of time (either sitting on hold or being put on hold so they can read all the notes of the call history) -- that's over hours of time!! -- and the issue is still not resolved, is completedly unacceptable to me. The fact that I even had to make a Revdex.com Complaint to get any attention is also unacceptable to me. How much is your time worth? Because I have lost over $in this transaction, and I'm sure to lose more before it is effectively resolved.
Regards,*** ***
February 20,
class="MsoNormalCxSpMiddle">Ms. *** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # *** * *** ***
Dear Ms***:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
*** $PayPal My Cash Card
Unfortunately Mr
*** was a victim of a form of fraud.
His PIN was fraudulently tampered with.
Our fraud team is currently investigating this issue. We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our product. As evidence thereof, we have been in contact
with Ms*** and have issued him his PIN via telephone.
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, when I called to inquire about the status of my card today 9/4/at 10:am central time that spend down status was not in effect and I was informed that my card was on hold and would remain on hold indefinitely.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
thank you everything has been resolved
">June 16,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled inquiry is hereby acknowledgedWe
have investigated the issue with Mr***’s Vanilla Visa Gift Card
Mr
*** initially contacted our office on June 2, to dispute charges made to
his card by the online merchant Amazon.com in the amount of $ We sent a dispute packet to Mr*** on June
3, The dispute process may take up to days to reach a complete
resolution and we apologize for any miscommunication regarding the time frame
for each step in the dispute processAccording to Mr*** he sent his
dispute packet via email on June 9, 2015, but we have been unable to locate the
documentsUpon receipt of Mr***’s documentation on June 17, 2015, a
chargeback was submittedThe merchant has days to represent against the
chargebackIf the merchant does not represent, the funds will be available on
August 1,
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our productWe hope that Mr
*** can understand and appreciate our responseWe sincerely apologize for
any inconvenience this matter has causedThank you for bringing this to our
attention. Please call if you have any
questions, or if I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Princeton Avenue
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedOnly if the refund is applied to my paypal account within hours
Regards,
*** ***
Please close this complaintThank you
July 28,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #*** * *** ***
Dear Ms***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms***’s Vanilla Visa Gift Card
Ms*** initially contacted us on July 13, regarding an
activation issueAs standard procedure, we requested documentation from Ms
***We received documents on July 22, After researching this inquiry
we discovered there was an activation error at the point of saleWe activated
her card on July 28,
We
place a great deal of importance on customer satisfaction and we want to be
sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience
this matter has causedThank you again for bringing this to my attentionPlease
call if you have any questions or if we may be of further assistanceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have called this company basically everyday in regards to my refund and asked to speak with supervisor and each and every rep told me something different, I was never told that it could take days to receive my money back it was more like business days!! Comcast indicated to me that the charge back was done on September 1, and completed on September 5, so why haven't I received my funds back to my cardI've had money refunded back to my card by the same company Comcast and it took days to receiveI just want my refund back I was misinformed by everyone that I talked to at myvanilla!!! I just want my refund back!!!
Regards,
*** ***
This company provides a services, called a Paypal CASH card, where you pay cash, to load your paypal account
Well I, along with apparently THOUSANDS of people got an error somewhere along that path
After searching the internet, there are ACTUAL websites, people paid for a .com domain, and spent the time dedicated to complaining about this
I walk into CVS and give cash to load my paypal account, they mess it up which ill never understand, but now, they need a few DAYS to VERIFY all the documents
(Think about that, they need about attachments I sent through an email, and a few DAYS, to verify a CASH purchase I made at CVS)
People put trust with their money into this company, and the fact that this goes on this often, is absolutely unacceptable on every level
It CANT be allowed to go on, how does this happen so often and is accepted?
Thank youI have verified the transaction and I am satisfiedI feel this has now been handled correctly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have emailed the requested information to *** *** ***@***I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 5,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus, GA
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with Mr
***’s PayPal MyCash Reload Cards
We have reviewed Mr***’s
complaint and it appears he voluntarily provided his card information to
initiate the transaction on the card in questionWe advised Mr*** to
contact law enforcementWe will cooperate fully in the investigationWhile we
regret that our products were used in this manner, the transactions themselves
are not fraudulentIn accordance with our procedures we reviewed the
reload pack as well as the receiving accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedIt is important to remember you should never give your
PIN to anyone
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our productWe regret the circumstances that
have led Mr*** to contact our officeWe will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover his
losses. We are unable to reimburse this
loss since the reload pack was redeemed with Mr***’s consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
*** ***
Chief Operating Officer
Incomm Financial Services,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
June 3,
Ms*** ***
RevDex.com
Post Office Box
Columbus, GA
Re: RevDex.com Case #*** * *** ***
Dear Ms***
Receipt of the above
styled complaint is hereby acknowledgedWe have reviewed Ms***’s
MyVanilla Reloadable Visa Debit Card
When we received the
original complaint, in accordance with our standard procedures we thoroughly reviewed
and investigated the issue with Ms***’s MyVanilla Reloadable Visa Debit
CardMs*** has now provided a copy of the receipt and we now are able to
finalize this ownership disputeWe have issued a refund check in the amount of
$to Ms***
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our productWe sincerely apologize for any
inconvenience. Please call if you have
any questions, or if I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
June 1,
">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms***’s account
Ms*** initially contacted our office on May
17, to dispute charges made to her card by *** *** in the amount of
$50.00. On May 18, a dispute packet
was sent to Ms*** and her card was placed in a hot card status due to the unauthorized
transaction to protect the account from further unauthorized transactionsOn
May 19, 2015, Ms*** called to cancel her dispute because the merchant
returned Ms***’s funds to her accountThe account is unregistered and
because of this, cannot be reactivated.
We have issued a refund to Ms*** in the amount of $
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe sincerely apologize for any inconvenience. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
customer service is very rude and uneducatedthey yell and hang up on the customersthey do not know how to handle customer issues and provide resolutionI was on hold for over minutes to speak to a supervisor who also had no idea of how to handle my problem, she got frustrated and hung up on me My card was charged 2x in an error and no body was able to assist me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The respondent simplified what actually happened between Incomm and myself. There was more communication between Incomm and myself and promises not kept from Incomm. However, I have received the replacement card and now consider this issue closed. My rating for this company's customer service is a big, fat F
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
CVS refunded my money. This company had problem after problem
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The person whom I purchased this card for as a gift contacted Vanilla Visa customer service on SEVERAL occasions and was never told the card was fraudulently hampered with. Following their many attemps at resolving the issue, they asked me to contact Vanilla Visa customer service on their behalf. Similarly, I was also never advised that the card was fraudulently hampered with. I was also never able to speak to anyone with the authority or know-how to fix the issue, but they hung up on me more than once. In one call, I was advised that they needed a copy of the receipt showing the purchase even though this had already been provided to them by the gift card recipient. I provided it again via email on March - see attached a copy of the email as well as the receipt copy I provided, which clearly indicates where the purchase was made. Their claim that I did not provide my contact information or the details of where I purchased the card from are completely bogus.
Furthermore, upon checking the card again this morning, March 27, 2015, I can confirm the card is in fact still NOT activated.
The only fraudulent part of this transaction is that they have had my money since August 15, when I purchased the card and have done nothing to rectify this issue. The fact that, collectively, we have made well over a dozen phone calls to their organization, each call taking about minutes of time (either sitting on hold or being put on hold so they can read all the notes of the call history) -- that's over hours of time!! -- and the issue is still not resolved, is completedly unacceptable to me. The fact that I even had to make a Revdex.com Complaint to get any attention is also unacceptable to me. How much is your time worth? Because I have lost over $in this transaction, and I'm sure to lose more before it is effectively resolved.
Regards,*** ***