August 22,
"line-height: normal;">
MsR*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***- *** ***
Dear Ms***;
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr*** Vanilla Reload Network CardsThank
you for taking the time to make us aware of the issue.
We have reviewed Mr***’s complaint and he stated he voluntarily
provided his card information to initiate the transaction on the cards in
questionWe would like to urge Mr*** to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload packs as well as the receiving accounts. We found that both the reload packs and the
receiving accounts had been fully redeemed.
The receiving accounts have been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Mr*** to contact our office. We will pledge our support in the investigation
and resolution of the matter and hope that he is able to recover his
losses. We are unable to reimburse this
loss since the reload packs were redeemed with Mr***’s consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
*** ***
*** ***
***
ITC Financial Licenses, Inc
Brookstone Centre Pkwy* *** ***
Columbus, Georgia
*** ***
December 4,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***-*** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms***’s Vanilla Reload Network CardsThank
you for taking the time to make us aware of the issue.
We have reviewed Ms***’s complaint and it appears she voluntarily
provided her card information to initiate the transaction on the cards in
questionWe would like to urge Ms*** to contact law enforcementWe
will cooperate fully in the investigation.
While we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms*** to contact our
office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms***’s consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The action to correct the expiration date on my gift card (which led to its declined status) was corrected swiftly so I will consider this complaint resolved
Regards,
*** ***
May 8,
">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms***’s MyVanilla
Reloadable Visa Debit Card
Ms*** initially contacted our office on January
26, regarding her lost MyVanilla Reloadable Visa Debit Card We sent Ms*** a dispute packet via mail
on January 27, As standard procedure we requested documentation from Ms
*** such as a copy of her government issued ID, as well as, a receipt
During our investigation we found that Ms***’s card was registered in
another nameMs*** has not provided proof of purchase which is required
to finalize an ownership disputeWe have attempted to contact Ms***
multiple times to gather more information relating to this issueIf Ms***
can provide the information we need we will be happy to resolve her issue
We place a great deal of importance on our
customer satisfaction and want to be sure that our customers have a positive
experience with our product We hope
Ms*** can understand and appreciate our positionPlease call if you have
any questions, or if I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be satisfactory to me. The business has performed this action and l consider this complaint resolved
Regards,
*** ***
I would like to attach the same files I sent to with my dispute - which makes absolutely no sense that the company would request less than the actual purchase priceI am also copying and pasting another email from skechers.com which tells me that my order failed and that they have not charged me, claiming that they do not charge until an order ships
Hi SONYA,
Please be advised that your order #has been cancelled as we were unable to process your orderSince we don't charge your credit card until your order ships, you won't be charged for any of these itemsYou can check out your updated order here
If you have further questions on your SKECHERS.com order, please visit our Help Section for more informationThanks for shopping at SKECHERS!
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Why I should send a valid government issued IDif when my wife bought this card, as gift for me, she never was asked for any ID
in the CVS storeYes actually my wife *** ***, opened the case with Vanilla Gift, but their employee who helped her never mentioned that she had to send her IDI sent already all the documents you requested from us by certify mail, why you did not contacted me as I suggested on my letter, requesting an IDIt makes no sense that now that I contacted the Revdex.com office you're
mentioning it nowPlease sent me any reliable fax number and E-mail address to re-send those documents even do I don't agree with you guys that we should send gvtID
Regards,*** ***
March 12,
Roman","serif"">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #
*** * *** ***
Dear Ms***
Receipt of the above styled
complaint is hereby acknowledgedWe have attempted to contact Ms***, via
the telephone number and e-mail address provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card
We attempted to contact Ms*** via
e-mail on March 9, followed by telephone attempt on March 11, We
have not received the requested information from Ms*** If she will furnish the requested information,
we will be glad to investigate and resolve the issueAs always, we strive to
ensure our customers have a good and equitable experience with our productsUntil
such time as we receive the requested information to correct this issue, we
consider this matter closed
To properly and promptly research
this issue, we need the 16-digit number of the card in questionYou can fax
either a copy of the card and/or receipt to ###-###-####
Please call if you have questions
or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
###-###-####
August 17,
Ms***
***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with
Mr***’s MyVanilla Reloadable Debit Card
Mr*** originally
contacted our office on August 7, requesting to close his MyVanilla
accountMr*** also states in his complaint that he wanted a confirmation sent
to him via letter or email stating his account was closed; however, we were
unable to close his account due to pending transactions at the time of the
request We have since closed Mr***’s
account and an email has been sent to the email address provided in his complaint
on August 14,
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directlyWith warm regards I remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I thank you you for acquiring a more timely and successful response on my behalfAs explained, this matter has been unnecessarily prolonged and I would like to request that a FedEx tracking number be provided to me as soon as obtainedThank you once again
Regards,*** ***
December 2,
Ms. ***
***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***-*** ***
Dear Ms. ***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr***’s One Vanilla Prepaid Debit Card
Mr*** initially contacted us on November 23, regarding an
activation issueAs standard procedure, we requested documentation from Mr
***. After researching this inquiry,
we discovered there was an activation error at the point of saleOn November
26, a replacement card was mailed to Mr***
We place a great deal of importance on our customer satisfaction and
want to be sure that our customers have a positive experience with our
product. We sincerely apologize for any
inconvenience this matter has causedWe hope that you will find this a
satisfactory resolutionThank you for bringing this to our attention
Please call if you have questions or if I may be of further
service. I remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you very much for your reply, and I appreciate you getting back in touchUnfortunately, I do not have the proof of purchase any more, but I can provide a copy of my IDHow do I get this copy across? Through the Revdex.com or through fax ?
Regards,
*** ***
March 27,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Mr***’s Momentum
Reloadable Prepaid Debit Card
Mr*** initially contacted our office on
March 9, to dispute transactions pending on his card account. We advised Mr*** of the dispute process
and advised him the dispute process cannot begin until the transactions settle
At the time of the call we cancelled his card account to avoid any further unauthorized
charges. We spoke with Mr*** again
on March 18, and attempted to begin the formal dispute process; however, we
were not able to determine the transactions he wanted to dispute at that time
On March 25, we received his verbal
dispute and processed chargebacks on the requested charges. The merchant will have days to respondWe
have not applied any provisional credits to Mr***’s account because we
have not been provided with written confirmation of the disputeTime frames
and procedures for the dispute process are regulated by Visa
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe sincerely apologize for any inconvenience. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
My first call of many was made to this business on December 30, 2015, My point remains that I paid for tge gift card on December including an activation feeWhy should I as customer have to wait days for goods I paid for in good faith
Please dont embelish the facts this was no day turn around, I made serveral calls during that period to be told a different version of the tale on every callthis company has the worst worst customer service I have ever seen
I will never buy another one of their products again and I know that I am not alone as the internet is litteres with the sad storiesYou spoilt my nephews christmasmade me embarassed left me without the for several days and it took to callouts to get this resolved
This business shut not be allowed to operate this way
Had you been canadian I would have been discussing this with my local mp for representation
Regards,
*** ***
May 26,
class="MsoNormalCxSpMiddle" "text-align: justify;">
Ms*** ***
Revdex.com
Post Office Box
Columbus, GA
Re: Revdex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above-styled inquiry is hereby acknowledgedWe have
investigated the issue with Mr***’s $Vanilla MasterCard Gift Card
A replacement card was ordered for Mr*** on March 22, Mr
*** contacted us on April 24, to advise he had not received the
requested replacement card On April 26,
a new replacement card was ordered
Mr*** received the card; however, we have been in contact with him
and he advised us his card is not
workingWe are sending Mr*** a replacement card via FEDEX on May 26,
in the amount of $This amount includes an additional $as a gesture
of our goodwill
We sincerely apologize for any inconvenience this matter has causedWe
hope that you will find with this to be a satisfactory resolutionThank you
for bringing this to our attentionPlease
call if you have questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Princeton Avenue
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
June 23,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case
#*** * *** ***
Dear Ms***
Receipt of the above styled
complaint is hereby acknowledgedWe have investigated the issue with Ms
*** Vanilla Visa Gift Card
Ms*** originally contacted
our office on May 18, to request a refundWe have discovered an error on
our end and apologize profusely for this oversight. We have contacted Ms*** directly and a
refund has been issued to her in the amount of $
We place a great deal of
importance on our customer satisfaction and want to be sure that our customers
have a positive experience with our product.
Again, we sincerely apologize for any inconvenience we have caused. Thank you for bringing this to our
attention. Please call if you have
questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I initially contacted the customer I was told I may be eleigible for a provisional credit that would take 24-hours dependent on me filing a police report , I filed reports including a police report and a report to the cybercrimes unit of the FBI, Momentum card has given me the runaround for days , rude customer services reps, no one is responding to any emails and they say they are governed by the fdic yet there are no procedures in place to protect the customers, not to mention I was told by different people that they have seen fraudenlent charges from chinese companies more and more over the past several monthsso they know this is happening to there customers and not doing anything about it
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I have received my card and this case may be closed
Regards,
*** ***
August 22,
"line-height: normal;">
MsR*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***- *** ***
Dear Ms***;
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr*** Vanilla Reload Network CardsThank
you for taking the time to make us aware of the issue.
We have reviewed Mr***’s complaint and he stated he voluntarily
provided his card information to initiate the transaction on the cards in
questionWe would like to urge Mr*** to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload packs as well as the receiving accounts. We found that both the reload packs and the
receiving accounts had been fully redeemed.
The receiving accounts have been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Mr*** to contact our office. We will pledge our support in the investigation
and resolution of the matter and hope that he is able to recover his
losses. We are unable to reimburse this
loss since the reload packs were redeemed with Mr***’s consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
*** ***
*** ***
***
ITC Financial Licenses, Inc
Brookstone Centre Pkwy* *** ***
Columbus, Georgia
*** ***
December 4,
class="MsoNormalCxSpMiddle">
Ms*** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***-*** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms***’s Vanilla Reload Network CardsThank
you for taking the time to make us aware of the issue.
We have reviewed Ms***’s complaint and it appears she voluntarily
provided her card information to initiate the transaction on the cards in
questionWe would like to urge Ms*** to contact law enforcementWe
will cooperate fully in the investigation.
While we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms*** to contact our
office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms***’s consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The action to correct the expiration date on my gift card (which led to its declined status) was corrected swiftly so I will consider this complaint resolved
Regards,
*** ***
May 8,
">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms***’s MyVanilla
Reloadable Visa Debit Card
Ms*** initially contacted our office on January
26, regarding her lost MyVanilla Reloadable Visa Debit Card We sent Ms*** a dispute packet via mail
on January 27, As standard procedure we requested documentation from Ms
*** such as a copy of her government issued ID, as well as, a receipt
During our investigation we found that Ms***’s card was registered in
another nameMs*** has not provided proof of purchase which is required
to finalize an ownership disputeWe have attempted to contact Ms***
multiple times to gather more information relating to this issueIf Ms***
can provide the information we need we will be happy to resolve her issue
We place a great deal of importance on our
customer satisfaction and want to be sure that our customers have a positive
experience with our product We hope
Ms*** can understand and appreciate our positionPlease call if you have
any questions, or if I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to be satisfactory to me. The business has performed this action and l consider this complaint resolved
Regards,
*** ***
I would like to attach the same files I sent to with my dispute - which makes absolutely no sense that the company would request less than the actual purchase priceI am also copying and pasting another email from skechers.com which tells me that my order failed and that they have not charged me, claiming that they do not charge until an order ships
Hi SONYA,
Please be advised that your order #has been cancelled as we were unable to process your orderSince we don't charge your credit card until your order ships, you won't be charged for any of these itemsYou can check out your updated order here
If you have further questions on your SKECHERS.com order, please visit our Help Section for more informationThanks for shopping at SKECHERS!
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Why I should send a valid government issued IDif when my wife bought this card, as gift for me, she never was asked for any ID
in the CVS storeYes actually my wife *** ***, opened the case with Vanilla Gift, but their employee who helped her never mentioned that she had to send her IDI sent already all the documents you requested from us by certify mail, why you did not contacted me as I suggested on my letter, requesting an IDIt makes no sense that now that I contacted the Revdex.com office you're
mentioning it nowPlease sent me any reliable fax number and E-mail address to re-send those documents even do I don't agree with you guys that we should send gvtID
Regards,*** ***
March 12,
Roman","serif"">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #
*** * *** ***
Dear Ms***
Receipt of the above styled
complaint is hereby acknowledgedWe have attempted to contact Ms***, via
the telephone number and e-mail address provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card
We attempted to contact Ms*** via
e-mail on March 9, followed by telephone attempt on March 11, We
have not received the requested information from Ms*** If she will furnish the requested information,
we will be glad to investigate and resolve the issueAs always, we strive to
ensure our customers have a good and equitable experience with our productsUntil
such time as we receive the requested information to correct this issue, we
consider this matter closed
To properly and promptly research
this issue, we need the 16-digit number of the card in questionYou can fax
either a copy of the card and/or receipt to ###-###-####
Please call if you have questions
or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
###-###-####
August 17,
Ms***
***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with
Mr***’s MyVanilla Reloadable Debit Card
Mr*** originally
contacted our office on August 7, requesting to close his MyVanilla
accountMr*** also states in his complaint that he wanted a confirmation sent
to him via letter or email stating his account was closed; however, we were
unable to close his account due to pending transactions at the time of the
request We have since closed Mr***’s
account and an email has been sent to the email address provided in his complaint
on August 14,
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directlyWith warm regards I remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I thank you you for acquiring a more timely and successful response on my behalfAs explained, this matter has been unnecessarily prolonged and I would like to request that a FedEx tracking number be provided to me as soon as obtainedThank you once again
Regards,*** ***
December 2,
Ms. ***
***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #***-*** ***
Dear Ms. ***
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr***’s One Vanilla Prepaid Debit Card
Mr*** initially contacted us on November 23, regarding an
activation issueAs standard procedure, we requested documentation from Mr
***. After researching this inquiry,
we discovered there was an activation error at the point of saleOn November
26, a replacement card was mailed to Mr***
We place a great deal of importance on our customer satisfaction and
want to be sure that our customers have a positive experience with our
product. We sincerely apologize for any
inconvenience this matter has causedWe hope that you will find this a
satisfactory resolutionThank you for bringing this to our attention
Please call if you have questions or if I may be of further
service. I remain,
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you very much for your reply, and I appreciate you getting back in touchUnfortunately, I do not have the proof of purchase any more, but I can provide a copy of my IDHow do I get this copy across? Through the Revdex.com or through fax ?
Regards,
*** ***
March 27,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms***
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Mr***’s Momentum
Reloadable Prepaid Debit Card
Mr*** initially contacted our office on
March 9, to dispute transactions pending on his card account. We advised Mr*** of the dispute process
and advised him the dispute process cannot begin until the transactions settle
At the time of the call we cancelled his card account to avoid any further unauthorized
charges. We spoke with Mr*** again
on March 18, and attempted to begin the formal dispute process; however, we
were not able to determine the transactions he wanted to dispute at that time
On March 25, we received his verbal
dispute and processed chargebacks on the requested charges. The merchant will have days to respondWe
have not applied any provisional credits to Mr***’s account because we
have not been provided with written confirmation of the disputeTime frames
and procedures for the dispute process are regulated by Visa
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe sincerely apologize for any inconvenience. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
My first call of many was made to this business on December 30, 2015, My point remains that I paid for tge gift card on December including an activation feeWhy should I as customer have to wait days for goods I paid for in good faith
Please dont embelish the facts this was no day turn around, I made serveral calls during that period to be told a different version of the tale on every callthis company has the worst worst customer service I have ever seen
I will never buy another one of their products again and I know that I am not alone as the internet is litteres with the sad storiesYou spoilt my nephews christmasmade me embarassed left me without the for several days and it took to callouts to get this resolved
This business shut not be allowed to operate this way
Had you been canadian I would have been discussing this with my local mp for representation
Regards,
*** ***
May 26,
class="MsoNormalCxSpMiddle" "text-align: justify;">
Ms*** ***
Revdex.com
Post Office Box
Columbus, GA
Re: Revdex.com Case #*** * *** ***
Dear Ms***:
Receipt of the above-styled inquiry is hereby acknowledgedWe have
investigated the issue with Mr***’s $Vanilla MasterCard Gift Card
A replacement card was ordered for Mr*** on March 22, Mr
*** contacted us on April 24, to advise he had not received the
requested replacement card On April 26,
a new replacement card was ordered
Mr*** received the card; however, we have been in contact with him
and he advised us his card is not
workingWe are sending Mr*** a replacement card via FEDEX on May 26,
in the amount of $This amount includes an additional $as a gesture
of our goodwill
We sincerely apologize for any inconvenience this matter has causedWe
hope that you will find with this to be a satisfactory resolutionThank you
for bringing this to our attentionPlease
call if you have questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Princeton Avenue
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
June 23,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case
#*** * *** ***
Dear Ms***
Receipt of the above styled
complaint is hereby acknowledgedWe have investigated the issue with Ms
*** Vanilla Visa Gift Card
Ms*** originally contacted
our office on May 18, to request a refundWe have discovered an error on
our end and apologize profusely for this oversight. We have contacted Ms*** directly and a
refund has been issued to her in the amount of $
We place a great deal of
importance on our customer satisfaction and want to be sure that our customers
have a positive experience with our product.
Again, we sincerely apologize for any inconvenience we have caused. Thank you for bringing this to our
attention. Please call if you have
questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I initially contacted the customer I was told I may be eleigible for a provisional credit that would take 24-hours dependent on me filing a police report , I filed reports including a police report and a report to the cybercrimes unit of the FBI, Momentum card has given me the runaround for days , rude customer services reps, no one is responding to any emails and they say they are governed by the fdic yet there are no procedures in place to protect the customers, not to mention I was told by different people that they have seen fraudenlent charges from chinese companies more and more over the past several monthsso they know this is happening to there customers and not doing anything about it
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I have received my card and this case may be closed
Regards,
*** ***