February 12,
Roman","serif"">
Ms. *** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms. ***
Receipt of the above styled
complaint is hereby acknowledgedWe have attempted to contact Ms.***, via the
telephone number and e-mail address provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card
We attempted to contact Ms*** via
e-mail on February 10, followed by a
telephone attempt on February 11, .
We have not received the requested information from Ms*** If she will furnish the requested information,
we will be glad to investigate and resolve the issueAs always, we strive to
ensure our customers have a good and equitable experience with our productsUntil
such time as we receive the requested information to correct this issue, we
consider this matter closed
To properly and promptly research
this issue, we need the 16-digit number of the card in questionYou can fax
either a copy of the card and/or receipt to ###-###-####
Please call if you have questions
or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This is what they said months ago......so now they want me to wait basically months to get my money back? thats all types of wrong this company should not be allowed to operate
Regards,
*** ***
March 5,
Ms. ***
***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # *** * *** *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with Mr
***’s Vanilla Reload Network Card
Mr*** originally
contacted our office on February 26, regarding an issue he was having with
his Vanilla Reload Network CardMr*** stated his funds did not load to his
accountWe issued a new PIN to him; however, when we contacted Mr*** to
give him his new PIN number he stated the funds did in fact load to his
accountWe have reviewed the calls and found that our customer service representatives
handled the call in a professional and courteous manner
We place a great deal of
importance on customer satisfaction and sincerely apologize for any
inconvenience this matter has caused
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This is ridiculous I spent two hours on the telephone with the company, with the assistance of Paypal We could not find a way to request refunds on the site and the person at the company was of no assistance These circumstances are more within the control of the company than within anyone else's control! Many people have had this problem and it looks like a scam If not, it is negligent business practice and I should not be the bearer of the burden of the company's negligence In the public interest, the company should send me a refund and stop pretending like there's a way to request a refund online because there isn't I should be sent a refund immediately I cannot see how this is an issue I no longer need this card which was not available when I did As the company itself noted, I tried six times That isn't "timeout." It's robbery I want my money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I RECEIVED A CALL YESTERDAY(10/28/2014) AR 1:P.MWHICH LASTED ABOUT MINUTES, FROM ITC(###-###-####) ASKING MY FOR MY CREDIT NOSO THEY COULD LOOK UP THE COMPLAINT. THIS WAS QUITE AN ODD SITUATION SOMEONE THAT I HAD NO IDEA WHO THEY WERE ASKING ME FOR MY CREDIT CARD NOOVER THE PHONE. OBVIOUSLY I DID NOT DISCLOSE THE REQUESTED INFO.THE WASTEFUL TELEPHONE CONVERSATION, WHILE I WAS IN A HURRY TO LEAVE WAS ABRUPTLY TRANSFERRED TO ANOTHER REPWITHOUT ANY NOTIFICATION TO ME! THEN I HAD TO DISAPPOINTEDLY RESTART MY ISSUE(S). I ASKED HER TO READ MY COMPLAINT AND VERIFY WHY AND HOW THEY(ITC) ENDED UP AS MY TARGET GRIEVANCE! SHE SAID THEY PROVIDED SOME SERVICES TO PAYPAL, BUT I THINK SHE/ITC WAS THE WRONG AUDIENCE TO HEAR MY COMPLAINT AND RESOLVE THE SITUATION. I ASKED HER TO FORWARD IT TO HER COUNTERPART AT PAYPAL. SHE REFUSED! I AM NOT SURE OF THE STATUS OF THIS WASTEFUL COMPLAINT.***
Regards,
* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10757323, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Well the response is of what actually said to me by the representive on the phone and the supervisor I had to wait minutes to talkThey said they can't email or mail responses to customersWhich is a complete lie since I personally use the same ticket system they use at my jobThere was once a mention of a response will or could be mailed/emailed to me upon clearing of whatever transactionsIt was just a flat out NOthe supervisor was extremely rudeThe supervisor said his name was *** (or so he said) the representative was named ***For a web based financial company to say they can't send a simple email is just ridiculousNot to mention you can email them from from their own pageThis was the worst service ever, I feel my simple request from a company that wanted all my personal and private information, including my social security number is completely wrongAll I was trying to do was protect my personal identifiable informationPlus to make sure that there was no way with all of their ridiculous fees/surcharges that I would ever receive a bill from this companyEspecially after reading the reviews and all the crazy stuff this company has done to other peopleI will never do any business with this company again and will warn everyone I know about this company!!
Regards,
*** ***
March 25,
Ms*** ***
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s
Vanilla Visa Gift Card
Unfortunately Ms***
was a victim of a form of fraud known as package tampering. Her
Card was fraudulently
compromised prior to activationOur fraud team is currently investigating this
issueWe place a great deal of importance on customer satisfaction and we want
to be sure that our customers have a positive experience with our product As evidence thereof, we have activated Ms
***’s card
There were multiple
attempts made to contact Ms*** regarding further information needed to
complete the investigationWhen Ms*** contacted us initially, she did not
provide any contact information or the documentation we neededOn March 19,
2015, we received the electronic journal we requested but it was missing
pertinent information such as the store location, number, or any location
identifier
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
December 30,
class="MsoNormalCxSpMiddle">Ms. *** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #*** - *** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr***’s Vanilla Reload Network CardsThank
you for taking the time to make us aware of the issue.
We have reviewed Mr***’s complaint and he stated he voluntarily
provided his card information to initiate the transaction on the card in
questionWe would like to urge Mr*** to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving accounts. We found that both the reload pack and the
receiving accounts had been fully redeemed.
The receiving accounts have been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Mr*** to contact our office. We will pledge our support in the investigation
and resolution of the matter and hope that he is able to recover his loss. We are unable to reimburse this loss since
the reload pack was redeemed with Mr***’s consentPlease call if you have
any questions or if I may be of further assistanceThank you for bringing this
to my attention.
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
thank you for your help Revdex.comi read the statement from vanilla visa and either they are lying or the girl at cvs tried to screw me overall the info I gave them was correct and I know this because a few different people I talked to even told me the date the card was purchased so obviously the information matched the cardall I wanted was my money I paid forif I wanted to get over on them I would have said it was a lot more than $as im sure you are aware ofagain thank you for your help as I really needed this money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated earlier with this company, I did not authorize this transactionI made an authorization to Ebay buyers protection not to whomever cashed in the cardsI do believe that this company may be a part of this SCAM and therefore I will advocate for every card to be removed from shelves throughout the USAIt is very sad that they cannot insure these cards and they are not securedI am a hard working single lady who needed an automobile and believed that I was making the purchase through Ebay buyers protectionThis same scam was identified in a previous complaint with using the Vanilla cards as a down payment with an automobile located on craigslist, however the company returned the young man's money that was lost due to the scam without any problem, which makes me question their character even furtherI have informed Local and Federal law enforcement authorities and I provided this company with the report numbers as well as all associated emailsIt is very clear that these were fraudulent charges and there is not a doubt that I did not authorize the transactionsI will NEVER purchase any type of VANILLA card again and I will ensure that they are removed from stores or have a warning sign of SCAM attached to the section where sold
Regards,
*** ***
As stated earlier with this company, I did not authorize the person to cash in the cardsI made an authorization to Ebay buyers protection not to whomever cashed in the cardsI do believe that this company may be a part of this SCAM and therefore I will advocate for every card to be removed from shelves throughout the USAIt is very sad that they cannot insure these cards and they are not securedI am a hard working single lady who needed an automobile and believed that I was making the purchase through Ebay buyers protectionI identified this same scam in a previous complaint with using the Vanilla cards, however the company returned the young man's money that was lost due to the scam without any problem, which makes me question their character even furtherI have informed Local and Federal law enforcement authorities and I provided this company with the report numbers as well as all associated emailsIt is very clear that these were fraudulent charges and there is not a doubt that I did not authorize the transactionsI will NEVER purchase any type of VANILLA card again and I will ensure that they are removed from stores or have a warning sign of SCAM attached to the section where sold
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am almost certain that I had the card beyond 12/13/14, which makes me think that they did not look up the correct cardThat being said, I want to further investigate the potential theftI am attaching my receiptWill you please provide me with the dates, times, locations and transaction amounts of the usage? I will file a police report and investigate to pursue chargesAdditionally, I still find it unethical that the card PACKAGING does not contain the one simple statement about needing the card # to file for a lost cardI understand that not all terms and conditions can be written on the packaging, but considering that this is GIFT PACKAGING, which is inaccessible unless you tear it open, the printed terms being INSIDE provides no ins ruction or protection for the card purchaserIf I opened it up to see the terms and conditions, I would have destroyed the gift [Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this response to my complaint because ITC Financial is telling me that my card was successfully used and I was told by the place I tried to purchase something that my transaction was deniedSo if I could not use my card then how is my balance only $15.56? I feel like I have been completely shammed out of my moneyI no longer desire any part of this company and would like a full refund of my money immediately and would like this to happen as soon as possible.
Regards,
*** ***
I had a Prepaid My Vanilla Visa Card, and w/o my knowledge (card was lock up in a safe) Fraudulent Charges were charges against my accountI spoke to at least different customer services representatives and Supervisors concerning these charges and never received an answer until I threaten to file a claim against them, then I received a letter one month later that my claim was denied based on the documentation that they had and if I want copies of them to inform them via e-mail, which I did However, a month later I had not received any documentation, so at that time I filed a formal complaint with The Commissioner of Financial Regulation and within weeks I was approve for the reimbursed for the fraudulent chargers(Waiting to receive check from Incomm Financial Service - My Vanilla Claim Department) I did not find out that my account had been closed overnight until I called to inquiry on my reimbursement status
My advise to anyone is not to do business with InComm Financial Service for any products (Prepaid Visa/MasterCard, etc.) but if you do remember if your are not satisfied with their findings you can always file a complaint with Commissioner of Financial Regulation in your area
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The card number was put in the complaint but again it is *** *** *** ***The funds were released the following day for the $but not the $and It took going to several ATM machines to get the money outOnly succeeded at the ATM in cvs were I bought first cardI was charged feed for every time I tried.
Thanks, *** *** ***
May 12,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case
#*** * *** ***
Dear Ms***
Receipt of the above styled
complaint is hereby acknowledgedWe have reviewed Ms***’s response to our
letter
Upon receipt of Ms***’s response,
we reinvestigated the issue with her Vanilla Visa Gift CardWe have discovered
an error on our end and apologize profusely for this oversight. We have contacted Ms*** directly to fix
the issue she is having with her card
We place a great deal of
importance on our customer satisfaction and want to be sure that our customers
have a positive experience with our product.
Again, we sincerely apologize for any inconvenience we have caused. Thank you for bringing this to our
attention. Please call if you have
questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
March 30,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***
Receipt of the above
styled inquiry is hereby acknowledgedWe have reviewed Ms***’s response
to our letter
We have contacted Ms
*** on March 30, to verify that her card was working properlyWith the
activation of this card, we consider this matter closedWe sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionWith warm regrets I remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I am tired of overstating that I never provided these pin"sI have a witness and the conversation was supposed to be recorded when I determined my pins were breached and they refuse to acknowledge the facts.Their security measures were breachedI have no recourse but to contact my attorney and try to followup with the policeWhy would I provide my pins on separate occasions for the full amount? Wouldn't it have been easier to put into my account so I would have a record of it? I would file a police report? My witness is lying?Regards,*** ***
February 12,
Roman","serif"">
Ms. *** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # *** * *** ***
Dear Ms. ***
Receipt of the above styled
complaint is hereby acknowledgedWe have attempted to contact Ms.***, via the
telephone number and e-mail address provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card
We attempted to contact Ms*** via
e-mail on February 10, followed by a
telephone attempt on February 11, .
We have not received the requested information from Ms*** If she will furnish the requested information,
we will be glad to investigate and resolve the issueAs always, we strive to
ensure our customers have a good and equitable experience with our productsUntil
such time as we receive the requested information to correct this issue, we
consider this matter closed
To properly and promptly research
this issue, we need the 16-digit number of the card in questionYou can fax
either a copy of the card and/or receipt to ###-###-####
Please call if you have questions
or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This is what they said months ago......so now they want me to wait basically months to get my money back? thats all types of wrong this company should not be allowed to operate
Regards,
*** ***
March 5,
Ms. ***
***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case # *** * *** *** ***
Dear Ms***:
Receipt of the above
styled complaint is hereby acknowledgedWe have investigated the issue with Mr
***’s Vanilla Reload Network Card
Mr*** originally
contacted our office on February 26, regarding an issue he was having with
his Vanilla Reload Network CardMr*** stated his funds did not load to his
accountWe issued a new PIN to him; however, when we contacted Mr*** to
give him his new PIN number he stated the funds did in fact load to his
accountWe have reviewed the calls and found that our customer service representatives
handled the call in a professional and courteous manner
We place a great deal of
importance on customer satisfaction and sincerely apologize for any
inconvenience this matter has caused
Sincerely,
*** ***Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This is ridiculous I spent two hours on the telephone with the company, with the assistance of Paypal We could not find a way to request refunds on the site and the person at the company was of no assistance These circumstances are more within the control of the company than within anyone else's control! Many people have had this problem and it looks like a scam If not, it is negligent business practice and I should not be the bearer of the burden of the company's negligence In the public interest, the company should send me a refund and stop pretending like there's a way to request a refund online because there isn't I should be sent a refund immediately I cannot see how this is an issue I no longer need this card which was not available when I did As the company itself noted, I tried six times That isn't "timeout." It's robbery I want my money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I RECEIVED A CALL YESTERDAY(10/28/2014) AR 1:P.MWHICH LASTED ABOUT MINUTES, FROM ITC(###-###-####) ASKING MY FOR MY CREDIT NOSO THEY COULD LOOK UP THE COMPLAINT. THIS WAS QUITE AN ODD SITUATION SOMEONE THAT I HAD NO IDEA WHO THEY WERE ASKING ME FOR MY CREDIT CARD NOOVER THE PHONE. OBVIOUSLY I DID NOT DISCLOSE THE REQUESTED INFO.THE WASTEFUL TELEPHONE CONVERSATION, WHILE I WAS IN A HURRY TO LEAVE WAS ABRUPTLY TRANSFERRED TO ANOTHER REPWITHOUT ANY NOTIFICATION TO ME! THEN I HAD TO DISAPPOINTEDLY RESTART MY ISSUE(S). I ASKED HER TO READ MY COMPLAINT AND VERIFY WHY AND HOW THEY(ITC) ENDED UP AS MY TARGET GRIEVANCE! SHE SAID THEY PROVIDED SOME SERVICES TO PAYPAL, BUT I THINK SHE/ITC WAS THE WRONG AUDIENCE TO HEAR MY COMPLAINT AND RESOLVE THE SITUATION. I ASKED HER TO FORWARD IT TO HER COUNTERPART AT PAYPAL. SHE REFUSED! I AM NOT SURE OF THE STATUS OF THIS WASTEFUL COMPLAINT.***
Regards,
* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10757323, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Well the response is of what actually said to me by the representive on the phone and the supervisor I had to wait minutes to talkThey said they can't email or mail responses to customersWhich is a complete lie since I personally use the same ticket system they use at my jobThere was once a mention of a response will or could be mailed/emailed to me upon clearing of whatever transactionsIt was just a flat out NOthe supervisor was extremely rudeThe supervisor said his name was *** (or so he said) the representative was named ***For a web based financial company to say they can't send a simple email is just ridiculousNot to mention you can email them from from their own pageThis was the worst service ever, I feel my simple request from a company that wanted all my personal and private information, including my social security number is completely wrongAll I was trying to do was protect my personal identifiable informationPlus to make sure that there was no way with all of their ridiculous fees/surcharges that I would ever receive a bill from this companyEspecially after reading the reviews and all the crazy stuff this company has done to other peopleI will never do any business with this company again and will warn everyone I know about this company!!
Regards,
*** ***
March 25,
Ms*** ***
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Ms***’s
Vanilla Visa Gift Card
Unfortunately Ms***
was a victim of a form of fraud known as package tampering. Her
Card was fraudulently
compromised prior to activationOur fraud team is currently investigating this
issueWe place a great deal of importance on customer satisfaction and we want
to be sure that our customers have a positive experience with our product As evidence thereof, we have activated Ms
***’s card
There were multiple
attempts made to contact Ms*** regarding further information needed to
complete the investigationWhen Ms*** contacted us initially, she did not
provide any contact information or the documentation we neededOn March 19,
2015, we received the electronic journal we requested but it was missing
pertinent information such as the store location, number, or any location
identifier
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
December 30,
class="MsoNormalCxSpMiddle">Ms. *** ***
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #*** - *** ***
Dear Ms***:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Mr***’s Vanilla Reload Network CardsThank
you for taking the time to make us aware of the issue.
We have reviewed Mr***’s complaint and he stated he voluntarily
provided his card information to initiate the transaction on the card in
questionWe would like to urge Mr*** to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving accounts. We found that both the reload pack and the
receiving accounts had been fully redeemed.
The receiving accounts have been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Mr*** to contact our office. We will pledge our support in the investigation
and resolution of the matter and hope that he is able to recover his loss. We are unable to reimburse this loss since
the reload pack was redeemed with Mr***’s consentPlease call if you have
any questions or if I may be of further assistanceThank you for bringing this
to my attention.
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
thank you for your help Revdex.comi read the statement from vanilla visa and either they are lying or the girl at cvs tried to screw me overall the info I gave them was correct and I know this because a few different people I talked to even told me the date the card was purchased so obviously the information matched the cardall I wanted was my money I paid forif I wanted to get over on them I would have said it was a lot more than $as im sure you are aware ofagain thank you for your help as I really needed this money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated earlier with this company, I did not authorize this transactionI made an authorization to Ebay buyers protection not to whomever cashed in the cardsI do believe that this company may be a part of this SCAM and therefore I will advocate for every card to be removed from shelves throughout the USAIt is very sad that they cannot insure these cards and they are not securedI am a hard working single lady who needed an automobile and believed that I was making the purchase through Ebay buyers protectionThis same scam was identified in a previous complaint with using the Vanilla cards as a down payment with an automobile located on craigslist, however the company returned the young man's money that was lost due to the scam without any problem, which makes me question their character even furtherI have informed Local and Federal law enforcement authorities and I provided this company with the report numbers as well as all associated emailsIt is very clear that these were fraudulent charges and there is not a doubt that I did not authorize the transactionsI will NEVER purchase any type of VANILLA card again and I will ensure that they are removed from stores or have a warning sign of SCAM attached to the section where sold
Regards,
*** ***
As stated earlier with this company, I did not authorize the person to cash in the cardsI made an authorization to Ebay buyers protection not to whomever cashed in the cardsI do believe that this company may be a part of this SCAM and therefore I will advocate for every card to be removed from shelves throughout the USAIt is very sad that they cannot insure these cards and they are not securedI am a hard working single lady who needed an automobile and believed that I was making the purchase through Ebay buyers protectionI identified this same scam in a previous complaint with using the Vanilla cards, however the company returned the young man's money that was lost due to the scam without any problem, which makes me question their character even furtherI have informed Local and Federal law enforcement authorities and I provided this company with the report numbers as well as all associated emailsIt is very clear that these were fraudulent charges and there is not a doubt that I did not authorize the transactionsI will NEVER purchase any type of VANILLA card again and I will ensure that they are removed from stores or have a warning sign of SCAM attached to the section where sold
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am almost certain that I had the card beyond 12/13/14, which makes me think that they did not look up the correct cardThat being said, I want to further investigate the potential theftI am attaching my receiptWill you please provide me with the dates, times, locations and transaction amounts of the usage? I will file a police report and investigate to pursue chargesAdditionally, I still find it unethical that the card PACKAGING does not contain the one simple statement about needing the card # to file for a lost cardI understand that not all terms and conditions can be written on the packaging, but considering that this is GIFT PACKAGING, which is inaccessible unless you tear it open, the printed terms being INSIDE provides no ins ruction or protection for the card purchaserIf I opened it up to see the terms and conditions, I would have destroyed the gift [Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with this response to my complaint because ITC Financial is telling me that my card was successfully used and I was told by the place I tried to purchase something that my transaction was deniedSo if I could not use my card then how is my balance only $15.56? I feel like I have been completely shammed out of my moneyI no longer desire any part of this company and would like a full refund of my money immediately and would like this to happen as soon as possible.
Regards,
*** ***
I had a Prepaid My Vanilla Visa Card, and w/o my knowledge (card was lock up in a safe) Fraudulent Charges were charges against my accountI spoke to at least different customer services representatives and Supervisors concerning these charges and never received an answer until I threaten to file a claim against them, then I received a letter one month later that my claim was denied based on the documentation that they had and if I want copies of them to inform them via e-mail, which I did However, a month later I had not received any documentation, so at that time I filed a formal complaint with The Commissioner of Financial Regulation and within weeks I was approve for the reimbursed for the fraudulent chargers(Waiting to receive check from Incomm Financial Service - My Vanilla Claim Department) I did not find out that my account had been closed overnight until I called to inquiry on my reimbursement status
My advise to anyone is not to do business with InComm Financial Service for any products (Prepaid Visa/MasterCard, etc.) but if you do remember if your are not satisfied with their findings you can always file a complaint with Commissioner of Financial Regulation in your area
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The card number was put in the complaint but again it is *** *** *** ***The funds were released the following day for the $but not the $and It took going to several ATM machines to get the money outOnly succeeded at the ATM in cvs were I bought first cardI was charged feed for every time I tried.
Thanks, *** *** ***
May 12,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case
#*** * *** ***
Dear Ms***
Receipt of the above styled
complaint is hereby acknowledgedWe have reviewed Ms***’s response to our
letter
Upon receipt of Ms***’s response,
we reinvestigated the issue with her Vanilla Visa Gift CardWe have discovered
an error on our end and apologize profusely for this oversight. We have contacted Ms*** directly to fix
the issue she is having with her card
We place a great deal of
importance on our customer satisfaction and want to be sure that our customers
have a positive experience with our product.
Again, we sincerely apologize for any inconvenience we have caused. Thank you for bringing this to our
attention. Please call if you have
questions or if I may be of further serviceI remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy,
Suite
Columbus, Georgia
March 30,
Ms*** ***
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #*** * *** ***
Dear Ms***
Receipt of the above
styled inquiry is hereby acknowledgedWe have reviewed Ms***’s response
to our letter
We have contacted Ms
*** on March 30, to verify that her card was working properlyWith the
activation of this card, we consider this matter closedWe sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionWith warm regrets I remain,
Sincerely,
*** ***
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I am tired of overstating that I never provided these pin"sI have a witness and the conversation was supposed to be recorded when I determined my pins were breached and they refuse to acknowledge the facts.Their security measures were breachedI have no recourse but to contact my attorney and try to followup with the policeWhy would I provide my pins on separate occasions for the full amount? Wouldn't it have been easier to put into my account so I would have a record of it? I would file a police report? My witness is lying?Regards,*** ***