Indiegogo

We understand this customer has additional concerns on this matter. Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use [redacted] Campaigns are run by their individual campaign owner's and not by Indiegogo. Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner.People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor go through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point: [redacted]Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. As the campaign owner is the party solely responsible for their campaign, any perks offered therein, and any refunds in this situation, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries. For instructions on contacting them, please see: [redacted]

We understand this customer has additional concerns on this matter, as they have not received a refund from the owner of this campaign.
As has previously outlined, Indiegogo is not able to issue this customer a refund for their contribution. [redacted]
"Refunds
Contributors may request a refund from Indiegogo before the end of a Campaign here. For Campaigns that have entered the InDemand program, Contributors may request a refund from Indiegogo within 10 days of the contribution, here. Contributions are eligible for a refund by Indiegogo unless (a) the contribution funds have already been transferred to the Campaign Owner, (b) the Perk associated with the contribution has been fulfilled, or (c) Indiegogo determines that there has been an abuse of these Terms of Use. Indiegogo reserves the right to terminate User Accounts and remove Campaigns for any abuse of this refund policy. For Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds."
Campaign owners are the party solely responsible for their campaigns, including fulfilling any perks they offered therein. As such, if this customer has questions about the campaign, when they can expect to receive their perks, or would like to receive a refund from this campaign owner, this customer will need to make inquires of the campaign owner, directly. We are unable to mediate this dispute, but have previously provided this customer with the campaign owner's contact information in an effort to facilitate communication.
We wish them the best of luck in arriving at a resolution to their dispute, with the campaign owner.

Initial Business Response /* (1000, 5, 2015/08/25) */
We understand this customer has questions about Indiegogo and would like to know when to expect to receive a product.
Indiegogo is an open crowdfunding platform which anyone can use to raise funds for any project, cause, or business. In...

turn, contributors can help fund ideas that they'd like to see come to fruition or that they'd like to be a part of making happen. Campaigns are run solely by their respective owners, and they are the party that offers perks and is solely responsible for fulfilling perks.
It's important to note that by contributing to a campaign you are supporting an idea, project, or cause you care about. One of the amazing parts of crowdfunding is pitching in and helping ideas you'd like to see come to life! It's very rewarding to see projects that you fund go from idea phase, to seeing the stages of it's development, and (if all goes according to plan) see the project be successful.
IF this contributor has questions about when they can expect to receive the perk they claimed on a campaign, please contact the campaign owner directly.

Initial Business Response /* (1000, 5, 2015/10/25) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. As the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a purchase...

in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. We have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign.
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Learn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms.
By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaign. If, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to take action against the fraudulent business they presented to the public and supported.
The fraudulent business in question offers no response or communication to backers.
Indiegogo needs to step in on the backers behalf.
Thank You
Final Business Response /* (4000, 9, 2015/11/03) */
We understand that this customer has additional thoughts on this matter.
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). Campaigns are run by their individual campaign owner's and not by Indiegogo.
People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor go through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ /> Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Furthermore, Indiegogo is not able to mediate disputes. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings, refunds, or when they can expect to receive their perks, that make inquires of the campaign owner, directly.

Unfortunately, we have no record of contributions or accounts made from the email address under which this Revdex.com complaint was filed. As such, we are unable to share any further information about the contribution in question.
If this customer has questions about a particular campaign who raised funds...

on Indiegogo, or about a specific perk they claimed, we recommend they contact the person responsible for the campaign and any perks offered, the  campaign owner.  Here are instructions on how to do so: [redacted]If this customer has specific questions for Indiegogo outside of a campaign inquiry, we encourage this customer to reach out to us, using the email address associated with their Indiegogo account, at: [redacted] Completing this form will allow this customer to submit an email to our Customer Happiness Team who will be happy to get back to this customer with answers any additional questions.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.
It is important to note that the nature of crowdfunding...

([redacted]) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project or item. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. Indiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory. We have tips on how to evaluate a campaign in our Help Center: [redacted].
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted].
 
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life. Indiegogo does not run campaigns nor offer perks; rather, each individual Campaigner runs their own...

campaign. The Campaigner is solely responsible for their campaign, any offers or promises made therein, and distributing any perks they offer to Backers.
It is important to note that the nature of crowdfunding[redacted]- ) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for various things, and be at various stages of their project. Backers are backing an idea, not purchasing a pre-made project or item. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. Indiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory. We have tips on how to evaluate a campaign in our Help Center: [redacted]
Regarding this customer's refund request, our records show that this Backer’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy[redacted], and in our Terms of Use, [redacted].
 
Therefore, we recommend the Backer reach out directly to the Campaigner if they are interested in receiving a refund. Although we are unable to refund the Backer’s contribution, we have been in touch with this Backer and have shared the Campaigner’s contact information with this Backer in an effort to facilitate communication.

Complaint: [redacted]I am rejecting this response because:Campaign owner is not communicating, although I understand from a legal standpoint it is out of indiegogos control, out of respect for their customers indiegogo should be in contact or suspend the owners account until all the transactions and refunds are taken care of.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/01/19) */
Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to them. As the contributor states in their complaint, contributing to a campaign on Indiegogo is not the same thing as making a...

purchase in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. The decision to contribute to any campaign is in the sole discretion of the contributor. We have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign.
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use posted at www.indiegogo.com/about/terms. Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. We have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication.
By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaign. If, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.
Initial Consumer Rebuttal /* (3000, 12, 2015/03/04) */
This case is not closed. Indiegogo has not refunded the amount due, nor contacted me about how to resolve this. Also, there have been hundreds of complaints for this company over the past few months. Please re-open this case, thank you.
Final Business Response /* (4000, 14, 2015/03/15) */
We understand this customer had a follow up to their initial complaint.
As previously outlined, contributions are not refundable by Indiegogo. Our Terms of Use (https://www.indiegogo.com/about/terms) outlines: "Contributions, including the Service Fees portion thereof, are not refundable." As such, this contributor's request for a refund should be conveyed to the owner of the campaign- they are the party solely responsible for their campaign, responsible for any perks offered, and are the party who has the funds from which any refunds would be issued.
Again, by creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaign. If, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.
Finally, Indiegogo's Support team has been in touch with this contributor to outline this policy via https://indiegogo.zendesk.com/agent/tickets/XXXXXX. In this correspondence the refund policy was outlined, and we shared the campaign owner's contact information with this contributor in an effort to facilitate communication between the two parties involved in this dispute- the contributor and campaign owner.
Final Consumer Response /* (4200, 16, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo keeps directing me to contact their customer, but their customer does not respond and is not located in the United States. They willingly accepted money in the form of commission on the contributions I gave, and are refusing to accept any responsibility for this fraud. Indiegogo is liable, and facilitates fraud. As a member of the Revdex.com, they should be ashamed of their conduct and change their policies at once. I will continue to demand a full refund from Indiegogo.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that a refund can no longer be...

issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted]Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life. It is important to note that the nature of crowdfunding is that contributing to a campaign on Indiegogo...

is not the same thing as making a purchase in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project or item. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. Indiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory. We have tips on how to evaluate a campaign in our Help Center: [redacted].Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted]  Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

Initial Business Response /* (1000, 5, 2015/07/29) */
We understand this customer has a question about a campaign which raised funds on Indiegogo.
Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to them, and in turn allows...

contributors to help fund ideas they'd like to help bring to life. Campaign owner's often offer perks (goods, services, etc.) in exchange for contributions to their campaign.
Campaigns are run by their respective owners, and perks are offers made solely by the campaign owner- not by Indiegogo. As such, Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactory. The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying something online. Like anyone getting in on an early-stage project, contributors accept the risk that the project may experiences changes, delays, unforeseen challenges, and it's possible that a project they fund might not come to fruition.
We see that the owner of this campaign has been communicating with their contributors regarding the status of their project, as well as roadblocks they are encountering, and what steps they are taking. We encourage this contributor to review the campaign's updates tab (https://www.indiegogo.com/projects/wave-electric-28-mph-bike#/updates) for the most up-to-date information from the campaign owner, directly.
Because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributor. However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund.
We have been in touch with this contributor to outline this information.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.  Campaigns are run by their individual campaign owner’s and not by Indiegogo. Indiegogo does not...

manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner.
 
People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.”  The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor go through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point: [redacted]
 
As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries.

Initial Business Response /* (1000, 5, 2015/06/17) */
We understand this customer has a question about their campaign on Indiegogo.
Indiegogo conducts standard reviews as a part of our normal procedures. Our Trust and Safety Team works hard to ensure that users are abiding by our Terms of...

Use (https://www.indiegogo.com/about/terms) and takes appropriate action to protect the integrity of our platform. Unfortunately this campaign did not meet our Trust and Safety guidelines and as a result was removed.
We have been in touch with this campaign owner regarding their campaign, but are unable to share any further information.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They never responded to any of my inquiries about my campaign as to why it didn't meet their trust and safety guidelines, my campaign had been collecting funds and was doing well, they shut it down without explaining anything or releasing any of the funds I worked so hard to raise. It was a legitimate campaign and there was no reason for it to be shut down or for my account to be frozen. They've still yet to respond to any of my emails. Alls I want is answers. I did nothing wrong and feel as though I'm being punished.
Final Business Response /* (4000, 9, 2015/06/28) */
We understand this customer has a follow-up question about their campaign on Indiegogo.
We have been in touch with this campaign owner regarding their campaign. Our records show that the email address used to file this complaint has reached out to us and did receive a reply in Ticket #XXXXX.
Our Trust & Safety team regularly conducts verifications and determined this campaign did not meet our trust and safety standards. Per our privacy policy and to protect the integrity of our platform, we cannot share specific details on this campaign or the results of any specific review.
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There's ticket number XXXXX as well as XXXXXX and XXXXXX, all of which were never responded to, I got a generic message stating that my campaign was frozen due to unusual campaign activity, I just want the funds that I raised for my causes back, they were donated to me for my campaign, this is just ridiculous now, I was crowd funding and collected funds, you people blindly shut down my campaigns and aren't giving me a good reason at all, you just keep saying you can share specific details about the campaign I deserve to know why!! Not just another generic response!!

Complaint: [redacted]I am rejecting this response because:  Indiegogo took the money from my bank account.  No item or service was received in exchange for the funds they have taken.  I did not wish to contribute to a fundraiser.  It is very deceiving to promote an item for sale and then turn around and call it a fundraiser or crowdfunding or whatever loophole they are using.  I purchased an item with the intentions of receiving that item.  My intentions were not to promote an up and coming business in hopes that they may one day become a real business and actually make good on the orders they received through the Indiegogo website.  I asked to cancel the transaction and receive a refund.  Indiegogo should back the companies or "campaign owners" they are promoting on their website just as [redacted] does, [redacted] does and [redacted] does.  Particularly if they are taking money on their behalf.  How am I supposed to chase down a campaign owner for my money yet Indiegogo's account was who withdrew the funds in the first place?  This responsibility should be placed on Indiegogo for releasing funds prior to an item being available for shipping. At this point I would have been better suited taking $139 and setting fire to it as at least I could see how my money disappeared.

Initial Business Response /* (1000, 5, 2015/03/15) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for...

various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or not come to fruition. We recommend each contributor complete his or her own personal vetting process before deciding to contribute to any campaign. We have tips on how to evaluate a campaign, as a starting point, in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign.
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. While we are unable to issue a refund for this contribution, we have provided the campaign owner's contact information to this contributor in an effort to facilitate communication.
We also understand from this campaign's recent update that they will be working directly with contributors to facilitate a resolution to their concerns. We recommend this customer review said update and get in touch with the campaign owner, directly. The update can be seen, here: https://www.indiegogo.com/projects/nanoplug-the-world-s-first-invisible-hearing-...⇄ /> By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaign. If, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand that indiegogo is not the one to blame about this scam, but it's amazing that the would put their hand on fire for nanoplug, because this has been a scam, yes we were backing up a project, but because of the information shown on indiegogo website, we decided to back that up!!! and the hearing aid they were showing suppose it was already tried, that means it was possible to make, so we don't know how do you promote people to go and help nanoplug without making your own reseach about the product, and the worst is that nanoplug are trying to give us a cheaper chinese version, bigger and already on the market!!! We as indiegogo supporter don't understad why indiegogo would just watch a fake company use their plataform and steal over 200,000 dollars without doing anything

Initial Business Response /* (1000, 5, 2015/11/29) */
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). Contributors, in turn, can help fund ideas they are...

interested in and want to help be a part of.
Campaigns are run by their individual campaign owner's and not by Indiegogo. Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner.
People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor goes through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ /> Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. Learn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms.
As the campaign owner is the party solely responsible for their campaign and any perks offered therein, if this contributor is interested in receiving a refund we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries.
Although we are unable to refund the contributor's contribution, we have been in touch with this contributor to reiterate this matter, as well as share the campaign owner's contact information in an effort to facilitate communication.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When Indiegogo choose to send the contributions to the campaign owner is not and should not be the contributor's concern.
I insist that since Indiegogo is acting as a platform for this kind of business transaction, Indiegogo should be acting as a buffer and assume responsibility, such as companies like Paypal.
However, I am willing to settle for 50% of the refund ($57.5 USD).
Final Business Response /* (4000, 9, 2015/12/28) */
We understand this customer has additional points on this matter. To clarify, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Our Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perks. Perk fulfillment is the full responsibility of the campaign owner, not Indiegogo. Furthermore, contributors are responsible for vetting the campaign to their own satisfaction before deciding to contribute. Our Terms of Use states,
"Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the Service. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Service at their own risk."
With that said, we have been in contact with this contributor to explain our Terms of Use. We have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties.
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund.
Final Consumer Response /* (4200, 11, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo reiterates over and over about having shared the campaign owner's contact information with me so I may contact him directly for a refund. Please read carefully what I have written in my original posting - I have repeated attempts in trying to contact the campaign owner, to no avail.
I recognize now that Indiegogo has no intentions in protecting its contributors and I will never get my money back. I have selected "no" in response to accepting this business' proposed resolution, because I deem Indiegogo's proposal unsatisfactory and do not want future contributors to assume this incident has been resolved. Revdex.com is welcomed to post my experience on their website and note that this case has never been resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Neither indegogo or their client is willing to return my miner . This is a scam.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/05/26) */
Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to them. Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and...

payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication.
By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaign. If, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo charged me and took my money. They need to go after their 3rd party approved vendor and make sure I get my refund. It's their responsibility, not mine. Having said that, I did reach out to the 3rd party numerous times and got either a "too bad" answer or no answer at all. This is nothing short of disturbing, bait and switch marketing tactic.
Final Business Response /* (4000, 9, 2015/06/21) */
We understand this customer has additional thoughts on this matter.
We'd like to take a moment to clarify Indiegogo's role. Indiegogo offers an open platform that allows campaign owners to raise funds for their project. In turn contributors can fund projects that they'd like to see come to fruition.
It's important to note, Indiegogo does not run campaigns nor do we offer or fulfill perks, or issue refunds. Instead, the owner of the campaign is the party solely responsible for their unique campaign or fulfilling any perks offered through their campaign. We leave it up to the contributor to make their own judgment (https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campai...⇄ about a campaign's merits before making a contribution.
Furthermore, Indiegogo's Terms of Use (https://www.indiegogo.com/about/terms) outlines that contributions are not refundable by Indiegogo:
"Contributions, including the Service Fees portion thereof, are not refundable. If a Campaign Owner is unable to perform on any promise and/or commitment to Contributors (including delivering any Perks), the Campaign Owner will work with the Contributors to reach a mutually satisfactory resolution, which may include the issuance of a refund of Contributions by the Campaign Owner. "
As such, if this contributor has a question about the status of this campaign, would like information about when they can expect to receive their perk, or would like to request a refund, they will need to make inquiries to the campaign owner, directly. Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication.
Final Consumer Response /* (4200, 11, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are the ones who charged my card and you have a 3rd party vendor who you gave my money to who does not care in communicating with me. I did not get my product, will not get my product, and you, the one who charged my credit card, need to refund me.

(The consumer indicated he/she DID NOT accept the response from the business.)I have tried to contact the campaign manager [redacted], several times with no luck each time I get to the submit button it does not let me sent my letter. I'm providing my letter in hopes that it reaches her or...

somebody that can help. Thank you, [redacted]Dear [redacted],Hi my name is [redacted] I placed an order with your company on February 3 2016 for an SlimPort Nano Console after I purchased it said thank you for your contribution and estimated delivery date is November 2015. Can you please contact me with the valid shipment date of my purchase. Thank you. My phone number is [redacted] or you can email me again Thank you.