Indiegogo

Initial Business Response /* (1000, 5, 2015/03/15) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for...

various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or not come to fruition. We recommend each contributor complete his or her own personal vetting process before deciding to contribute to any campaign. We have tips on how to evaluate a campaign, as a starting point, in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign.
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. While we are unable to issue a refund for this contribution, we have provided the campaign owner's contact information to this contributor in an effort to facilitate communication.
We also understand from this campaign's recent update that they will be working directly with contributors to facilitate a resolution to their concerns. We recommend this customer review said update and get in touch with the campaign owner, directly. The update can be seen, here: https://www.indiegogo.com/projects/nanoplug-the-world-s-first-invisible-hearing-...⇄ /> By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaign. If, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand that indiegogo is not the one to blame about this scam, but it's amazing that the would put their hand on fire for nanoplug, because this has been a scam, yes we were backing up a project, but because of the information shown on indiegogo website, we decided to back that up!!! and the hearing aid they were showing suppose it was already tried, that means it was possible to make, so we don't know how do you promote people to go and help nanoplug without making your own reseach about the product, and the worst is that nanoplug are trying to give us a cheaper chinese version, bigger and already on the market!!! We as indiegogo supporter don't understad why indiegogo would just watch a fake company use their plataform and steal over 200,000 dollars without doing anything

Initial Business Response /* (1000, 5, 2015/11/29) */
Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). Contributors, in turn, can help fund ideas they are...

interested in and want to help be a part of.
Campaigns are run by their individual campaign owner's and not by Indiegogo. Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings that make inquires of the campaign owner.
People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor goes through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ /> Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. Learn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms.
As the campaign owner is the party solely responsible for their campaign and any perks offered therein, if this contributor is interested in receiving a refund we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries.
Although we are unable to refund the contributor's contribution, we have been in touch with this contributor to reiterate this matter, as well as share the campaign owner's contact information in an effort to facilitate communication.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When Indiegogo choose to send the contributions to the campaign owner is not and should not be the contributor's concern.
I insist that since Indiegogo is acting as a platform for this kind of business transaction, Indiegogo should be acting as a buffer and assume responsibility, such as companies like Paypal.
However, I am willing to settle for 50% of the refund ($57.5 USD).
Final Business Response /* (4000, 9, 2015/12/28) */
We understand this customer has additional points on this matter. To clarify, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Our Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perks. Perk fulfillment is the full responsibility of the campaign owner, not Indiegogo. Furthermore, contributors are responsible for vetting the campaign to their own satisfaction before deciding to contribute. Our Terms of Use states,
"Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the Service. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Service at their own risk."
With that said, we have been in contact with this contributor to explain our Terms of Use. We have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties.
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund.
Final Consumer Response /* (4200, 11, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Indiegogo reiterates over and over about having shared the campaign owner's contact information with me so I may contact him directly for a refund. Please read carefully what I have written in my original posting - I have repeated attempts in trying to contact the campaign owner, to no avail.
I recognize now that Indiegogo has no intentions in protecting its contributors and I will never get my money back. I have selected "no" in response to accepting this business' proposed resolution, because I deem Indiegogo's proposal unsatisfactory and do not want future contributors to assume this incident has been resolved. Revdex.com is welcomed to post my experience on their website and note that this case has never been resolved.

Complaint: [redacted]I am rejecting this response because:  Indiegogo took the money from my bank account.  No item or service was received in exchange for the funds they have taken.  I did not wish to contribute to a fundraiser.  It is very deceiving to promote an item for sale and then turn around and call it a fundraiser or crowdfunding or whatever loophole they are using.  I purchased an item with the intentions of receiving that item.  My intentions were not to promote an up and coming business in hopes that they may one day become a real business and actually make good on the orders they received through the Indiegogo website.  I asked to cancel the transaction and receive a refund.  Indiegogo should back the companies or "campaign owners" they are promoting on their website just as [redacted] does, [redacted] does and [redacted] does.  Particularly if they are taking money on their behalf.  How am I supposed to chase down a campaign owner for my money yet Indiegogo's account was who withdrew the funds in the first place?  This responsibility should be placed on Indiegogo for releasing funds prior to an item being available for shipping. At this point I would have been better suited taking $139 and setting fire to it as at least I could see how my money disappeared.

It is apparently too easy to perpetrate fraudulent activities via Indiegogo. The campaign that I contributed to has effectively taken the money and run, with no recourse.

Complaint: [redacted]I am rejecting this response because:
This transaction was not "backing an idea" but payment in exchange for a product that I was led to believe existed (photos and videos showing it in action were plastered all over their web page).  The cop out that I "was provided contact information for the" manufacturer is not acceptable.  Indiegogo knows full well that the manufacturer has said they will no longer communicate with purchasers directly.  Indiegogo has all the cards.  They advertised the product on their website.  They took the funds from me.  They are the only party that has a contractual relationship with the manufacturer and with me. And, they are the only party that has the ability to contact the manufacturer.  I didn't get what I was promised, and the only acceptable solution is a full refund of the money I paid TO INDIEGOGO.  If they need to go to the manufacturer and obtain a refund for amounts they paid to it, then they should do so, as they have the relationship with the manufacturer.  At this point, they have simply stolen my money and given me nothing in return. 
Sincerely,[redacted]

We took a look at this backer’s order and can confirm that the dispute is no longer pending in [redacted], and as such the order is no longer on-hold on Indieogo. The backer and campaign owner can both confirm this on the order details page for this order.
Regarding the refund, this transaction has...

already been disbursed to the campaign owner, which means that a refund can no longer be issued by Indiegogo or via the Indiegogo platform. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted].
As such, any refund will have to be worked out between the campaigner and backer off the Indiegogo platform. We recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them,...

and in turn allows backers to help fund ideas they'd like to see come to life. Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy[redacted] and in our Terms of Use,[redacted]
 
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

We appreciate this customers additional concerns, and feedback on this matter.
To be clear, Indiegogo offers an open platform that allows campaign owners to raise funds for their project. In turn contributors can fund projects that they'd like to help bring to fruition. Indiegogo does not run campaigns nor do we offer or fulfill perks. Instead, the owner of the campaign is the party solely responsible for their unique campaign and fulfilling any perks offered through their campaign [redacted]
Indiegogo doesn't vet campaigners ability to follow through on their claims or guarantee that perks will be delivered or deemed satisfactory by the contributors. Instead, the decision whether to contribute to a campaign is at the sole discretion of the contributor. We leave it up to the contributor to make his or her own judgment about a campaign’s merits before making a contribution.
Our Terms of Use[redacted] states:
"Indiegogo is a Venue
Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of User Content (as defined below) posted on the Services. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Services at their own risk."
Indiegogo’s Trust and Safety team routinely reviews campaigns based on automated and manual techniques using multiple data points. In addition to these routine reviews, our team also investigates real-time feedback and concerns from our users and partners as new information comes to light.
Indiegogo and its Trust and Safety Team strives to promote a positive experience for all users, and facilitate timely communication and trust between our campaigners and backers. Our policies and guidelines are frequently reviewed and constantly evolving to improve this experience throughout.
 
Again, we appreciate this customer’s opinions and feedback on this matter, and will pass it along to our team, as such.

Complaint: [redacted]I am rejecting this response because:
 
Indiegogo has been no help and they are not holding up their terms of use. They told me that **, the campaigner, is bound by the terms of use of their website to either refund me or provide a replacement of equal value. I passed this information along to ** and outlined in detail from the terms of use how he cannot possibly provide anything of equal value so he is obligated, as Indiegogo said, to refund me, and ** has been unresponsive. (Not surprisingly, he's scammed $17,800 off of this campaign, of course he isn't going to respond to me I have no power only Indiegogo does.) I then contacted indiegogo again and they told me that I can take up legal action against ** if I want on my own, to which I responded with the following message, that they have no responded to yet: "Hi [redacted]. So you're basically telling me I'm supposed to get my own lawyer and go after him. But in the Terms of Use, it directly says , "Campaign Owners shall not make any false or misleading statements in connection with their Campaigns" which ** has done with this campaign. When the guests of honor all dropped out, he removed the poster from the description of the campaign, and after we all started finding out from social media, then he sent an ambiguous and vague email saying there was 'a change to the lineup' but the event would still go on. That is a VERY misleading statement, because ALL of the line up dropped out thus the event is now mute, and an entirely different thing all together. That email he sent is a direct violation of your terms of use, which means he is violating the terms you bind him by, which means his campaign should be shut down. That is something you are obligated to do because he is breaking your rules. When someone breaks the rules in a sports game it is the responsibility of the organization to put a stop to it, not up to the fans to call lawyers and individually go after the injustice. Your terms also say "we may delay, withhold, reverse or refund any Contributions or other amounts without notice or liability" which tells me that someone on your end has the authority to grant my refund. I get that Indiegogo doesn't guarantee the quality of perks, but Indiegogo does guarantee that the campaigner will not intentionally mislead funders, because it is explicitly prohibited in the terms of use, which ** has done by telling us there was a small change to the line up and the event is on, when the change is the entire line up and the event is not on. That is on you. That is a scam that he is carrying out which your terms directly hold him accountable for. An abuse of terms of use has been committed, blatantly. ALSO, the indiegogo terms of use bind ** to abide by the [redacted], for credit card processing which he violates: "you agree to: (i) accurately communicate, and not misrepresent, the nature of the Transaction, " and..."(iv) not use Services to sell products or services in a manner that is unfair or deceptive" and also "If you engage in Transactions with Customers who are individuals (i.e. consumers), you specifically agree to provide consumers disclosures required by Law, and to not engage in unfair, deceptive, or abusive acts or practices [redacted]." [redacted]. This situation right here, could be turned into a class action lawsuit pretty quickly, because you are supposed to hold **, the campaigner, by those two terms of use/service documents as you claim you do, and by not holding him responsible to those agreements and expecting me to do it myself, well then you're not actually holding up your terms of use at all. The terms of service must be abided by otherwise he is not allowed to use your website, that's how terms of service work, they are legal documents. So either you need to do something about his clear and direct violation of Indieogogo's terms that he is breaching and the secondary breach of [redacted] Indiegogo states he is required to abide by as well, which is technically an actual misdemeanor of the law, or you are breaking your own agreement between your company and your users which is a much b[redacted]er legal problem."
This business should be held accountable to hold up their terms of use that the campaigners and backers agree too. I agreed to these when I gave money to this campaign to meet the 13 writers, and because it is not being abided by / held up by the company, I believe I am more than entitled to a refund. They most certainly have the power to give one as first, I have talked to another person in this campaign that was refunded, and seccond, they also have the power to either force ** to refund me directly or to charge him the cost of refunding me as he has breached the terms he agreed to be bound by as a campaigner. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/06) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the...

campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy https://support.indiegogo.com/hc/en-us/articles/XXXXXX, and in our Terms of Use, www.indiegogo.com/about/terms.
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication.
We recommend that the contributor reach out directly to the campaign owner if he or she is interested in receiving a refund. By creating a campaign on Indiegogo, the campaign owner agrees to use funds and fulfill all perks as stated in their campaign. If, for any reason, they are unable to use Contributions as described in their Campaign, they agree to work with the Contributors to reach a mutually satisfactory resolution, which may include refunding their Contributions.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I not accept the response. Why:
Because I said, I sent money to Indiegogo not for compaingn!!
As I said, the money was sent to you, so you are the ones to blames. You are guilty of permitting this.
I sent the money to you !!!! I have the evidence! the proof What do you do then with him, it is another matter.
If you send all the money at once for the Company, it is a mistake that you have done.
You should sending the money, as they will need investment and should be your responsibility to manage all investment and application of money.
I suggest you change your procedures.
If in the few times did not receive my REAL money, I will try also court and say that the problems are start with you, and can tell the world that anybody can trusted in you.
I want refund my money: 799 usd.
I sent money to indegogo, not for other sponsored compain, so, Is Indiegogo that would refund.
When I sent money for compain sponsored by indiegogo, in first the money is goiñg to INDIEGOGO! So, the Indiegogo should give me the money. It is 799 usd.
The payment is by PAYPAL.
The payment is in January 05, 2014
Order is a Panel Solar
I have various email's that can confirm the above.
Of course part of the money should going for some compain: Solar Liberator, BUT in first is going to Indiegogo.
The first email:
From: Indiegogo mailto:[redacted]@indiegogo.com
Sent: Sunday, January 05, XXXX XX:XX PM
This is a proof that money going to Indiegogo
If the Indiegogo sponsored campaign's, should have some secure.
See the other proof:
"Hello Solar,
A new contribution came in for 'Solar Liberator' on Indiegogo.
The contribution was deposited directly into your campaign's PayPal account, and you should also receive a confirmation email from PayPal.
Here are the details:
Contributor Name: jmazevedo
Contribution Amount: $799 USD
Payment Type: PayPal
Visibility: This is a Visible Contribution - You may reveal their identity and amount publicly
They selected the following Perk: Get a 500W Unit - Supporters get their 500W Solar Liberator for just $799 Save 20% off $999.95 retail price. Includes a Li-ion smart battery, enabling you to use solar power even at night. Free shipping in the United States. Please add $35 for international orders.
You can find campaign analytics, fund disbursement status, and perk fulfillment information on your dashboard.
Reply to this email to thank your new contributor! Or thank your contributors on Facebook, Twitter or Google+.
Sincerely,
The Indiegogo Team"
I hope, as I said, my money back!
Final Business Response /* (4000, 9, 2015/12/20) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. Our Terms of Use (http://www.indiegogo.com/about/terms) obligates campaign owners to fulfill any promised perks. Perk fulfillment is the full responsibility of the campaign owner. Our Terms of Use states,
"Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the Service. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Service at their own risk."
With that said, we have been in contact with this contributor to explain our Terms of Use. We have also shared the campaign owner's contact information with this contributor in an effort to facilitate communication between these two parties.
Regarding this customer's refund request, our records show that this contributor's contribution has already been sent to the campaigner, which means that Indiegogo can no longer issue a refund. Our Terms outline "For Campaigns that have ended, or in situations where the contribution funds have been transferred to the Campaign Owner, Contributors should contact the Campaign Owner directly regarding refunds." As such, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund.
Final Consumer Response /* (4200, 11, 2015/12/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Answer this questions:
1.º The money was sent to you or not?
(do not forget that email in paypal is yours...)
2.º From this money I sent, all are given to campaign?
If not, what is the percentage?
thanks
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/29) */
We understand this customer has a question about a campaign which raised funds on Indiegogo.
Indiegogo is a global crowdfunding platform which empowers people to raise funds for the things that matter to them, and in turn allows contributors...

to help fund ideas they'd like to help bring to life. Campaign owner's often offer perks (goods, services, etc.) in exchange for contributions to their campaign.
Campaigns are run by their respective owners, and perks are offers made solely by the campaign owner- not by Indiegogo. As such, Indiegogo is not able to guarantee that perks will be delivered or deemed satisfactory. The nature of crowdfunding is such that campaigns on Indiegogo are raising funds for work-in-progress projects, ideas, or causes. Contributing to a campaign and claiming a perk on Indiegogo is not the same as buying something online. Like anyone getting in on an early-stage project, contributors accept the risk that the project may experiences changes, delays, unforeseen challenges, and it's possible that a project they fund might not come to fruition.
We see that the owner of this campaign has been communicating with their contributors regarding the status of their project, as well as roadblocks they are encountering, and what steps they are taking. We encourage this contributor to review the campaign's updates tab (https://www.indiegogo.com/projects/wave-electric-28-mph-bike#/updates) for the most up-to-date information from the campaign owner, directly.
Because contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, we are unable to issue a refund to this contributor. However, we do suggest that the contributor feel free to reach out directly to the campaign owner to resolve any perk questions or request a refund.
We have been in touch with this contributor to outline this information.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account was debited TO INDIEGOGO not any campaign owners,So Indiegogo along with any "Campaign Owners" Have entered into contract with me.
You Indiegogo accepted my deposit and monies for perks for a specific item being made.After this item was made An e-mail was sent to me requesting the balance of the monies including shipping.The e-mail also stated the bike will not perform as advertised at the time YOU ACCEPTED MY DEPOSIT.
This is my problem with this contract sales. I should have been informed the bike was not to specification earlier.
In the eyes of the law this is a simple contract sale,you may call it what you want,You or your Campaign owners cannot take monies and not deliver the said product or change product right before shipping. I have asked for one of two things: 1. bill me and send me the bike advertised
THE DAY YOU TOOK THE DEPOSIT or 2.Refund my $279.00.
I have tried e-mailing your Campaign Owners Aaron Brady and Justin Brasmit many time both though your website and their own website I have never received a response.I will further my Complaints.
Final Business Response /* (4000, 9, 2015/08/06) */
We understand this customer has additional concerns in this matter.
As previously outlined, Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. It's important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. We have tips on how to evaluate a campaign in our Help Center: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign.
Our Terms of Use states,
"Indiegogo is an online crowdfunding venue for people and entities seeking to raise funds for their own Campaigns and to contribute to the Campaigns of others. Campaign Owners can offer gifts or rewards in the form of tangible items or intangible services (collectively, "Perks") to Contributors. Perks are not offered for sale. Indiegogo makes no representations about the quality, safety, morality or legality of any Campaign, Perk or Contribution or the truth or accuracy of your User Content (as defined below) posted on the Service. Indiegogo does not represent that Campaign Owners will deliver Perks or that Contributions will be used as described in the Campaign. Users use the Service at their own risk."
Additionally,, contributions are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund.
Final Consumer Response /* (4200, 11, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, If I have an issue with one of your "artists" which I have tried to "reach out to directly" many times and will not communicate with me.You as the "crowdfunding Venue" who has accepted my monies into YOUR account and will not facilitate any type of assistance with resolving issues by hiding behind your "terms of use" policy.
We as people funding projects have to right to disagree and have some type of dialogue with both you and the Campaign owners But Obliviously we don't.You simply cannot take someone's money and then turn your back on them when an issue comes up.You must provide some type of mediation even if just a phone number here you have taken my money not provided nothing not even a good explanation.
I will continue my efforts until I get a satisfactory answer.

Initial Business Response /* (1000, 5, 2015/06/21) */
We understand that this campaign owner is concerned about the status of their campaign's disbursement of funds. Unfortunately, we have no record of a campaign created or run by the individual filing this complaint.
That said, we see they...

have been in contact with us via Ticket #XXXXXX and reference a different email address, which is the owner of the campaign. For this account listed under the other email address, our records show we have been in touch regarding their campaign.
The campaign in question, our records show this campaign ended on June 12, 2015. Campaign funds raised via Direct Credit Card are disbursed within 15 business days of a campaign's deadline, assuming that the bank account information is complete and accurate. This disbursement timeline is clearly outlined during the campaign creation process. Additionally, all disbursement information is outlined in our Help Center: https://support.indiegogo.com/hc/en-us/articles/XXXXXXXXX.
This campaign owner can expect the funds to be disbursed within 15 business days of their campaign's deadline. We are happy to let this customer know that the funds for this campaign were disbursed last week and should have received an email notification when the funds were disbursed.
We have also been in contact with the campaign owner directly in order to clarify this process.

ndiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life. Indiegogo does not run campaigns nor offer perks; rather, each individual Campaigner runs their own...

campaign. The Campaigner is solely responsible for their campaign, any offers or promises made therein, and distributing any perks they offer to Backers. 
It is important to note that the nature of crowdfunding [redacted] ) is that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a store. People can raise money for various things, and be at various stages of their project. Backers are backing an idea, not purchasing a pre-made project or item. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. Indiegogo is not able to guarantee that perks will be fulfilled or that, if fulfilled, the Backer will find them satisfactory. We have tips on how to evaluate a campaign in our Help Center:[redacted]
For the most up-to-date information on the status of the project, directly from the owner of the campaign, we recommend this Backer review the Campaign's Updates Tab: [redacted]
Regarding this customer's refund request, our records show that this Backer’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use[redacted].
 
Therefore, we recommend the Backer reach out directly to the Campaigner if they are interested in receiving a refund. Although we are unable to refund the Backer’s contribution, we have been in touch with this Backer and have shared the Campaigner’s contact information with this Backer in an effort to facilitate communication.

As previously outlined like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.”  The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor go through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point:[redacted]
Indiegogo does not vet individual campaign owner’s ability or merits upon which they can complete or fulfill their projects. Instead, we are an open platform that gives campaigners the opportunity to raise funds from their communities/networks. In turn allows Backers to support projects they care about and would like to have a small part in helping potentially bring to life. Instead, it is up to the individual Backer to review the campaign and the people behind the project, ask questions when necessary and generally determine whether they believe in the project and are willing to put money behind the campaign team to help them further their goal, or not, before deciding to fund the project.
We are sorry to hear that this campaigner has been less than communicative. While we understand that Campaigner’s can face hurdles, some of them even insurmountable, we do expect Campaigners to be transparent to contributors about the status of their project by posting updates to their campaign. As this doesn’t seem to be the case for this campaign, we have reached out to the Campaigner to remind them of their obligations and encouraged them to post an update. If this Campaigner continues to be unresponsive, Backers may be able to use our Terms of Use to take legal action against this campaigner. We share the disappointment of our Backer Community when a Campaigner is unable to meet Backer expectations.
Finally, while we are unable to mediate any user disputes- including those around refunds or perk fulfillment, we have previously shared the contact information of the owner of this campaign, with this Backer, in an effort to facilitate communication and in line with our Terms of Use.  This is all the information we are able to share with Backers due to Privacy Concerns. However, should this Backer require additional information, Indiegogo will comply with any court ordered/legal release of information of a campaign owner. Our Terms of Use [redacted] outline how such orders should be filed with Indiegogo.

Complaint: [redacted]I am rejecting this response because: The last communications from VVFLY was that they have not received any money from Indiegogo, thus not their problem. Indiegogo is responsible for sending the funds that they collect in order for them to release product. 
 
Please see below:
???, Dec 31, 19:50 PST:
 
Hi [redacted],
Your mean ,we have received his money? when the order status is "on hold", that's mean he support us campaign and successful.
So we need to arrange shippment product to him?
??? [redacted]Mobile:[redacted] QQ:[redacted]???????????? VVFLY Electronics Co.Ltd.???????????????????[redacted]??:[redacted]
Sincerely,[redacted]

We appreciate this customer's response. 
As is normal in our chargeback process, we **have** responded back to the chargeback. Our Trust & Safety Team looked into the status of this chargeback in our payment processor, today. We can confirm that it is still pending in our payment processor with no final resolution yet decided. The status they are sharing with us is that the "dispute evidence is being reviewed by the cardholder's bank." 
The good news is, that they also show that they will notify us of a decision within the next few weeks. We will update this customer's chargeback on Indiegogo when the final decision is relayed to us by our payment processor. 
We appreciate this customer's patience.

Initial Business Response /* (1000, 5, 2015/05/10) */
Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them. It's important to note that contributing to a campaign on Indiegogo is not the same thing as making a purchase in a...

store. People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their original vision, or may not come to fruition. We have tips on how to evaluate a campaign in our Help Center, as a starting point: http://support.indiegogo.com/entries/XXXXXXXX-how-to-evaluate-a-campaign.
Contributions made through Indiegogo are transactions that take place between the campaign owner, contributor, and payment processor, and are non-refundable by Indiegogo, as stated in our Terms of Use (www.indiegogo.com/about/terms.) Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think Indiegogo should do more for contributors like me. It was not obvious to me that I might be throwing my money away. I have written Indiegogo numerous times only to be told, basically, to take a long walk off a short pier.
I will say that the manufacturer has written me to say that my Healbe Gobe calorie measuring bracelets will be shipped by the end of May. It is May 27, 2015 and I have not received a tracking number yet. I think that Indiegogo finally contacted him on my behalf thanks to Revdex.com.
I am willing to accept the product and not ask for a refund IF I receive the product. It is still not certain though.
The issue is not resolved until I receive the product, or receive a refund.
[redacted]
Final Business Response /* (4000, 9, 2015/06/02) */
We understand that this customer has some additional points regarding the HealbeGobe campaign.
Perks are offers made solely by the campaign owner, not by Indiegogo. We see that the campaign owner has been posting updates regarding their campaign and when they anticipate they will be shipping their products. We highly recommend that this contributor review the campaign's updates tab for the most up-to-date information about this campaign, directly from the campaign owner: https://www.indiegogo.com/projects/healbe-gobe-the-only-way-to-automatically-mea...⇄ /> That said, Indiegogo provides an open crowdfunding platform permitting funds to be raised for a wide range of projects in accordance with our Terms of Use (www.indiegogo.com/about/terms). People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might experience delays, changes to their product, or may even not come to fruition. Again, Indiegogo does not make claims or verify that a "campaign owner will deliver perks or that contributions will be used as described on the campaign." The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor goes through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point: https://support.indiegogo.com/hc/en-us/articles/XXXXXX-How-to-Evaluate-a-Campaig...⇄ /> Campaigns are run by their individual campaign owner's and not by Indiegogo. Indiegogo does not manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign's offerings, when they can expect to receive their perk, or to request a refund that make inquires of the campaign owner. Although we are unable to refund the contributor's contribution, we have been in touch with this contributor and have shared the campaign owner's contact information with this contributor in an effort to facilitate communication.

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.
 
Regarding this customer's refund request, our records show that this contributor’s contribution...

has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use, [redacted].
 
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund. Although we are unable to refund the contributor’s contribution, we have been in touch with this contributor and have shared the campaign owner’s contact information with this contributor in an effort to facilitate communication.

Complaint: [redacted]I am rejecting this response because:
They have not actually provided any contact information, as they claim. Further lies from this company are not surprising. 
I will continue to reject this, because I feel it is vital that any future backer realizes that this company is completely and totally fine with fraudulent campaigns being created, taking almost 20,000 dollars from backers, and then never--NEVER--providing any of the promised goods or services or "perks" as Indiegogo claims. And, though Indiegogo claims they would like to help backers, THEY DO NOT actually assist. They say leaves it on the backers, those who have lost their money, to deal with it on their own.
[redacted] provides better assistance. All campaign creators who are legitimate should go to [redacted]. All backers who want to actually get their products and have proper customer service interactions and assistance from the organization TAKING OUR MONEY should go to [redacted].
 Please, all backers, avoid Indiegogo. They are rude, they don't care whatsoever about their backers, and all they want to do is make money. They continuously lied to me throughout this process, and to Revdex.com. 
Until Indiegogo changes their policy to assist backers, they are clearly purely a company that is interested in making money for criminals from good, honest customers.
Sincerely,[redacted]