Infinity Incentive Group, Inc.

Thank you for your forwarded information.  Unfortunately, all of this information is inaccurate.  As of this date, I have not received any refund from IIG Promotions.  As for Debbie, she's been nothing but nasty to me, has even hung up the phone twice on me in the middle of a conversation.  I requested several times to speak to a supervisor and she always tells me nobody is available.  Three weeks ago, I made the same request asking for a supervisor and she indicated one would return my call within 48 hours, which has not happened.  I need to speak with somebody that is going to resolve this issue so I can get my money refunded.  Thank you for your help in this matter.
[redacted]

Thank you for bringing this to our attention.
We apologize for the disruption.  We are manually processing your check again today.  Please validate the address we have is correct:
[redacted]
If this is incorrect, please contact our offices...

at [redacted] and provide any correction needed by tomorrow morning 2/11/2016.  This should be in hand if the address is correct by no later than 2/26/2016 and should be sooner.  IF you have not received it by this date, please contact us at [redacted]

Thank you for bringing this to our attention.
 
We apologize for the delay.  Your check was cut on the 15th, and sent on the 16th, however we received it back a few days ago where, as a mistake, a batch was sent out without complete addresses.  We sincerely apologize...

and know you do not want excuses.  You should have your refund check in hand by no later than 1/11/2016.  If you do not have it in hand, please call [redacted] and ask for Kyle.  You should have it before this date though.

We are in receipt of the above referenced complaint by [redacted] ID# [redacted].  We appreciate your assistance in bringing our customer’s concern to our attention.We understand the concerns expressed by Mrs. [redacted] and hope we can assist with her issue. ...

We can see where skepticism would exist for anything “free”.  We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are “free”.  We do not want to misrepresent our products so we do state in the documentation provided to each customer, which no one should rely upon the representations of anyone outside our organization as to the specifics of our offers.  We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to Mrs. [redacted].  We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers.Further, as per the terms and conditions of the offer, Mrs. [redacted]’s first request happened to be during Labor Day weekend and next request is for Memorial Day weekend which are clearly holiday weekends.  We had also extended their offer due to not having turned in travel request documents previously as well.We will consider this a written form of Mrs. [redacted]s refund request and have sent it to accounting to be processed.  As per all documentation, the refund process can take 6 to 8 weeks from receipt of request.  She should have her $100.00refund in hand by the end of May as per our standard acknowledgement time frame and may receive it sooner.    She can call us at [redacted] if there are any issues.

[redacted]
font-family: arial, sans-serif;">[redacted] [redacted] [redacted]Daytime Phone: [redacted]
Refunded $150.00 on 9/14 ($100) 9/16 ($50)2016

This company does sales for Global Connections. They made lots of promises of good deals but when we tried to follow through on it there was lots and lots of paper work. After all the paper work was done and all the 'fees' were paid the savings they promised just wasn't there as we could get the same rates ourselves and there was NO savings whatsoever. The final cost was within $.50 of their reduced/discounted rate. The whole thing was a scam!

We are in receipt of the above referenced complaint by [redacted].  We appreciate your assistance in bringing our customer’s concern to our attention.
We understand the concerns expressed by [redacted] and hope we can assist with...

his issue.   We would like to address a couple of matters in this complaint.  We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are “free”.   In no way do we misrepresent our products and we do state in the documentation provided to each customer, no one should rely upon the representations of anyone outside our organization as to the specifics of our offers.  We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to [redacted].  We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers.
Our promotional offers are time sensitive and it is clearly outlined in the terms and conditions.  On 4/25/2014, [redacted] was issued their promotional offer and did not Registered their promotion until 5/15/2014.  and we sent out the Travel Request form as per the terms and conditions by email immediately upon completion of registration.  On 5/23/2014 [redacted] called our offices to ensure that the time lines were understood and to make sure all steps were understood.  We did not receive the required Travel forms until 6/12/2014 which is outside of the terms and conditions [redacted] agreed to upon registration.
We also note that refunds have been sent for the deposits.
Sincerely,
[redacted]
Customer Relations Manager

Thank you for bringing this to our attention.We apologize for the obvious confusion.  We do not offer anything for free.  We are a 3rd party fulfillment company that is fulfilling a promotional offer you sent in.  It is a promotional offer with costs associated listed in the...

terms you have signed on.  Alternatively, we sent you an email with a quote for your travel to Washington DC and you did not respond.  This includes phone calls.  We have attempted to communication with you ourselves, but to no avail.I am having my staff send you a new travel request form and contact you to verify you have received it.  We are also going to extend your usage of this promotion for an additional year.  We would like to travel you, but it is not free and the terms must be followed.  If you have any questions, please call our offices at ###-###-####.  The best time to call is afternoon or at the end of the week when there are fewer customers calling in.

Date: August 1, 2014 State of Arizona BetterBusiness BureauAttention: [redacted] Re: Customer ComplaintID# [redacted] Dear [redacted],We are in receipt of the above referenced complaint by [redacted]...

[redacted]. We appreciate your assistancein bringing our customer’s concern to our attention.  We provided [redacted] with the full and complete Terms and Conditions of the promotionaloffer that she received. We do this so our clients can make well informed, educateddecisions about the exciting promotional offers they would like to partake in.Our offers, like any other promotional offers, come with restrictions and mustbe adhered to in order to take advantage of the offer. We precisely state onour documentation that if the time restrictions are not met, then the offerbecomes null and void. These restrictions allow us to accommodate the highvolume of customers that we take on each month. We satisfy hundreds of travelrequest and offers each month, and we do realize that offers cannot work foreverybody. Also stated in the documentation provided to each customer that noone should rely upon the representations of anyone outside our organization asto the specifics of our offers. We are a third party company, completelyseparate from the company that gave the presentation to [redacted]. Weare Infinity Incentive Group, not Icing Promotions. We will be more than happyto refund [redacted]. Please reference check#[redacted] for $200.00 sent on July22, 2014. We apologize for any inconvenience that this matter may have caused [redacted]. If we may be offurther assistance to her regarding this matter, she may contact us by callingthe Customer Service Department at [redacted]. We are available Mondaythrough Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time. Sincerely,[redacted]Customer Relations Manager

This is...

exactly what was told to me by Debbie @ IIG Promotions before, that the $50 check was sent on Friday 06/03/2016 that I should have the check in 7-8 days, just wait. 10 days passed, no check, the [redacted] phone number couldn't get thru, their voice recording message "unable to take calls under special circumstances and will be back on line in 1-2 hrs" for the last 10 days.Until I will receive my $50 cash back per [redacted] Bank, this is an issue.Now they are given a new date by June 28, 2016, if not call their phone # again but their phone can't get thru.How many disputes do I have to file before I can see my money back, they don't keep their promise so far and it has been for 3 months since March 16, 2016.

Thank you for letting us know about this issue.
To avoid any confusion since there was a returned check (check number [redacted] and a refund (check number [redacted] that has already been sent out, we will refund all remaining deposits.  We will be expediting those refunds and you should have...

them in hand by no later than 1/22/2016.  If you have not received them by then, please let us know by calling [redacted].

I was invited to attend a presentation for a new travel agent in town in exchange for some free travel vouchers. I sat through their slimy sales pitch which wasn't even about a travel agent anyway, but travel software. They wouldn't let me look at the software so that I could compare prices with other similar programs. I declined to buy and the sales manager got very mad that I wanted to leave with my gifts. Nevertheless, I was able to finally go. You have to go through so many steps trying to redeem these "gifts" and they are so confusing, even for a young professional! My "free" hotel trip was going to end up costing me more than if I booked through [redacted]. I never could get them to deliver on the free airfare. I called to talked to them about the hotel, but they refused to acknowledge the pricing was bad, and continued trying to convince me it was a deal. I have certainly learned my lesson the hard way when it comes to these sales pitches. This is my third time around the block. I'm done with this stuff altogether.

Date: April 30, 2014State of [redacted] Revdex.comAttention: [redacted]Re: [redacted] Complaint ID#[redacted]Dear [redacted],We are in receipt of the above referenced complaint by [redacted]. We appreciate your assistance in bringing our...

customer’s concern to our attention. We provided Mrs. [redacted] with the full and complete Terms and Conditions of the promotional offer that she received. We do this so our clients can make well informed, educated decisions about the exciting promotional offers they would like to partake in. Our offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the offer. We precisely state on our documentation that if the time restrictions are not met, then the offer becomes null and void. These restrictions allow us to accommodate the high volume of customers that we take on each month. We satisfy hundreds of travel request and offers each month, and we do realize that offers cannot work for everybody. Ms. [redacted] became void because she did not send in her Travel Request Form within the 21 day limit per Terms and Conditions. We have processed a full refund of Ms. [redacted]’s deposit of $100.00, please reference check# [redacted] sent out on April 23, 2014.We apologize for any inconvenience that this matter may have caused Ms. [redacted]. If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted]. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

Dear Ms. [redacted]: We are in receipt of the response filed by Mrs. [redacted]. The [redacted]’s were given different types of offers. She is correct when she states that she did receive this instruction for one of the offers – “A $50 refundable deposit in U.S. dollars, in the form of a check, money order or cashier's check will be required when selecting your preferred dates of travel.” This is in the Terms and Conditions for the Seize the Moment promotional offer, which is for 3 days, 2 night hotel accommodations only. The airfare product’s Terms and Conditions were provided in our previous response, which clearly states that a money order or cashier’s check is the only valid payment method. Our promotional offers, like any promotional offer, does come with restrictions and Terms and Conditions which must be followed in order to take advantage of them. We provide each and every customer with complete instructions with the Terms and Conditions. We returned the deposit for the air product back to the [redacted]’s because they did not follow the Terms and Conditions and instructions provided. In addition, the [redacted]'s submitted dates for the hotel and air offers that overlapped; in essence, they were attempting to use the two offers in conjunction with one another, and per the Terms and Conditions of each offer "This offer is not valid in combination with any other discount or promotional offer, nor is it valid for use with group travel."Thank you again for the opportunity to address Mrs. [redacted]’s response.  Sincerely, [redacted] Customer Relations Manager

Thank you for bringing this to our attention.
We see the issue and appreciate your situation.  We are manually cutting your check and mailing it out tomorrow 6/8/2016.  You should have in hand before and not later than 6/20/2016.  If you have not received it by that time,...

please call us at 8[redacted]The address we are sending it to is:
[redacted]
 
[redacted]

Thank you for bringing this to our attention.  We are manually cutting your check and have put stop check on the other.  You should have in hand by no later than 2/26/2016.  If you have not received it by then, please contact us at [redacted]  To confirm, we are mailing...

this to:[redacted]
If this address is not correct, please contact us by 12 noon on Tuesday 2/16/2016 and update to ensure that the check is being sent to the correct address.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
However if this check is never processed or sent as promised, what steps can I take? 
Regards,
[redacted]

Thank you for bringing this to our attention.
We can see the previous check sent was not cashed.  Please verify the following address is correct:
[redacted]
If this is not correct, please call our offices at [redacted] so your...

address can be updated before noon eastern.  If we have not updated, the hand cut check will go out tomorrow afternoon.  You can expect it to be in hand by no later than 3/2/2016 and should be sooner.  If you have not received it by this date, please call us at the number above.

Thank you for bringing this to our attention.  
We can see where the agent mentioned it was sent, this is true from her view in her system.  Unfortunately, there was a mis shipment of checks that went out with only partial addresses and most were sent back.  Your was too and...

was correctly addressed and mailed out on 1/25/2016.  If you have not received it by 2/10/2016, please contact us at [redacted]

Thank you for bringing this to our attention.
We show that this was cut but admin could not verify that it was sent.  We are expediting this asap and it should be in your hand by no later than Dec 29th (should be sooner, but holiday mail is constantly inconsistent).  If you have...

not received it by this date, please call us at [redacted]We apologize for the issue.