Infinity Incentive Group, Inc.

Thank you for bringing this to our attention.Our accounting office received the follow up request from customer service on 8/9/2016.  We were not able to find your letter of request as per the email that was sent to you on 6/3/2016 and per our terms and conditions.  Regardless, due to your...

request here through the Revdex.com we will manually cut your refund check.It should be in hand before and no later than 9/5/2016.  If it has not arrived by this date, please let us know immediately by calling [redacted]

Thank you for bringing this to our attention. We have contacted our accounting office and verified this was not sent.  We have expedited your refund and you should have this in hand by no later than 1/29/2016.  If you have not received your refund by this date, please contact us at...

[redacted]Thank you again for letting us know about this issue.

We appreciate your position.  However, we are just a 3rd party.  This issue with us is non-relatable as the terms and conditions you signed off on when you submitted your deposit clearly outline our role and responsibilities.  Also, your request for your refund via the Revdex.com (In desired results) terminates our relationship. Your refund should arrive by 6/26/2015.  If you have not received by then, please contact us at ###-###-#### between 8am and 430pm pacific time.  The best time to reach us is in the afternoons and the later part of the week. This will ensure shorter wait times.

Thank you for bringing this to our attention.  We are manually cutting your check and have put stop check on the other.  You should have in hand by no later than 2/26/2016.  If you have not received it by then, please contact us at [redacted]  To confirm, we are mailing this...

to:[redacted]If this address is not correct, please contact us by 12 noon on Tuesday 2/16/2016 and update to ensure that the check is being sent to the correct address.

Thank you for bringing this to our attention.We will be cutting your deposit check manually today and should be in the mail by no later than tomorrow.  Please verify the address we have for you is correct:[redacted]If this address is not correct, please contact us at...

866-877-8050 by the end of the day today 7/18/2016.Provided the address is correct, you should have this check in hand before and no later than 7/29/2016

Thank you for bringing this to our attention.We see that a check for $200 has been sent out on 11/16/2015.  The check number is [redacted].  If you have not received it by December 4th, please contact us at [redacted].

Thank you for bringing this to our attention.
Your refunds have been expedited and you should receive them in hand by no later than 2/3/2016.  If you have not received it by this date, please contact us at [redacted]  We apologize we were not able to travel you and wish you...

happy travels in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.  If they receive mail on Saturday, why didn't they open it?  It is because they are not open on Saturdays.This proves that my registration was sitting there on Monday the 16th. Why did they wait so long to tell me it was null and void if they had supposedly opened it on the 18th. I believe they are dishing out lies to cover their butt. I thought the Revdex.com was supposed to be working to keep businesses legitimate.
Regards,
[redacted]

Thank you for bringing this to our attention.We can see the previous check sent was not cashed.  Please verify the following address is correct:[redacted]If this is not correct, please call our offices at [redacted] so your address can be updated before noon...

eastern.  If we have not updated, the hand cut check will go out tomorrow afternoon.  You can expect it to be in hand by no later than 3/2/2016 and should be sooner.  If you have not received it by this date, please call us at the number above.

We have resent and canceled previous check.  You should have in hand by 8/23/2015.  If you have not received by then, please call [redacted] and ask for [redacted].Since we did not get a verification on the address as requested, we are assuming the address we requested verification on is correct.

Thank you for bringing this to our attention.Our accounting office is manually cutting your check for $200.00.  You should have this check before and no later than 8.8.2016.  I will verify it is mailed out for pick up by no later than tomorrow 7.27.2016.

Thank you for bringing this to our attention.
 
We note that a check (check number [redacted]) was posted for the $100 on Jan 25th.  Please call us at [redacted] if you have not received it by Feb 5th. 
 
We apologize for this issue.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention.
 
Your refund of $200 is being expedited.  You should receive your refund by no later than 1/28/2016.  If you have not received it or the address we have below does not match, please let us know by calling 866-877-8050....

 Please accept our sincerest apologies.

State of Arizona Revdex.comAttention:[redacted] Re:Customer ComplaintID#: [redacted]Dear [redacted],We are in receipt of the above referenced complaint by [redacted]....

Weappreciate your assistance in bringing our customer’s concern to our attention. We provided [redacted] with the full and complete Terms and Conditions of thepromotional offer that she received. We do this so our clients can make well informed, educateddecisions about the exciting promotional offers they would like to partake in.Our offers, like any other promotional offers, come with restrictions and mustbe adhered to in order to take advantage of the offer. We precisely state on ourdocumentation that when request are made outside of the terms and conditions ofthe offer, we will provide discounted travel where possible.  In this case (Cruise leaving [redacted] post[redacted] and [redacted]), there were no discounts available.  These restrictions allow us to accommodate thehigh volume of customers that we take on each month. We satisfy hundreds of travelrequest and offers each month, and we do realize that offers cannot work for everybody.Also in reviewing the Deposit refund request, I do see where the refund has been processed, but not sent.  I have personally met with accounting on this and have expedited the refund as it should have been received by [redacted] by the end of January.  If it is not received by 8/29/2014, please call the number below.We apologize for any inconvenience that this matter may have caused [redacted]. If we may be offurther assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

W are in receipt of the complaint filed by [redacted] ID#: [redacted].  We appreciate your assistance in bringing Mrs. [redacted]s concern to our attention.We can understand Mrs. [redacted]’s concern and have reviewed the account.  We note that she has sent in the $4.95...

processing fee and it was received on 1/30/2014.  We also show that her travel request forms for her package was sent by email on 2/13/2014 at 9:54am.  Of which we have not received any travel request forms back that were sent to her. Also, we do not have any note or accounting for Mrs. [redacted] calling our offices.  We believe she may have contacted another vendor or someone from the company she received the promotion from.  We are a 3rd party vendor and list our contact information on the certificate directly for any communication needed.We will quickly refund Mrs. [redacted] her $4.95 and sincerely apologize for any inconvenience that this matter may have caused.  If we may be of further assistance to her regarding this matter, she may contact us by calling the customer service department at ###-###-####.  We are available Monday through Friday 8am to 4pm Pacific Standard Time.Sincerely,[redacted]CustomerRelations Manager

Thank you for bring this issue to our attention.[redacted],We are not the company that contacted you or reached out to you.  We are a 3rd party promotional incentives company that provide promotional travel products to companies to use as incentives.  We travel thousands of...

people each year and I'm sorry that we cannot work with you on this further.  In this issue, we are very clear about our products and how they work.  There is nothing provided by us that would indicate this otherwise.  This is included in your terms and conditions which you signed off on when you registered with us.  We understand that most people do not read the terms and this is why we post this item about airfare not being included throughout the process, as some people have not been clearly informed about this from the marketing company at times.  We will dig into this miscommunication further as it is unacceptable.Please accept our sincerest apologies for not following up or providing this information to you upon request as this is something that could and should have been easily discussed with you on the phone when you called in.  I listened to the call and although there was not the direct question asked, the agent surely understood your situation and could have better handled this situation for you.  In this, we have suspended the agent handling your case and will refund your deposit post haste.  Please note, that our accounting office will process this as soon as possible, but under our policy of communicating refunds we report that it will take up to 6 weeks.  Feel free to contact us on the status of your refund within the next week as there should be an update from our accounting office by then to ensure you are taken care of.  If you have any questions or need any assistance, please contact our offices at ###-###-####.  The best times to call us are in the afternoons and toward the end of the week. This will ensure you have a lower hold time as we have had a high volume of calls recently going into the spring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The problem is that the charge for use of the certificate was $900 per person for a trip from [redacted] to [redacted].  That was well over the cost of a full fair ticket.  This company has made a contractual agreement with [redacted] for that company to use its travel certificates as promotional incentives to entice customers to come to their promotional gatherings.  I believe that places responsibility on both companies to make sure each company is advertising and using these travel certificates honestly.  I suspect that these companies are attached in some way, perhaps as subsidiaries of [redacted].  Otherwise, they are each using the other as a shield by claiming to be separate entities when they are, in fact, working jointly to conspire to defraud customers of both corporations.Please let me know what information I must send you to begin a legal search into the connections between these three corporations.
Regards,
[redacted]

February 6, 2014
Revdex.com
ATTN:  [redacted]
 
Complaint ID# [redacted] – [redacted]
 
Dear Ms. [redacted]:
We are in receipt of the response filed by Ms. [redacted].  We were not able to call the number on the account yesterday but try to respond as soon as possible and have done so today.
Our representative called and left a complete message on the voicemail For Mr. [redacted] and Ms. [redacted]. We also emailed all previously sent offers again this morning to both the original email given and the new one presented by Ms. [redacted].  Our representative also provided them with the phone number to our customer service department as well as hours of operation should they have any questions.
Thank you again for the opportunity to address Ms. [redacted]’s response.
 
Sincerely,
[redacted]
Customer Relations Manager