Innovative Outdoor Living

We have since contacted the customer and given a start date and percentage discount of the total price of the job, both of which the customer has agreed to Erica P [redacted]

From: [redacted] ***< [redacted] >Date: Fri, Dec 2, at 12:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: b [redacted] @myRevdex.com.orgCc: [redacted] Dear Ms [redacted] Thank you for your inquiry on the status of our complaintThe short answer to whether the business gave us the promised refund is NO We have received no communication from them on this subjectThank you very much, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As stated previously, I will not accept any responses until my project is completedThere still has not been any work performed on our project Regards, [redacted]

[redacted] [redacted] I am rejecting this response because: The repair was supposed to have been done months agoThis will go on indefinitely if the business does not commit to fixing the electrical (with a certified electrician) and paver issues with a scheduled date Regards, [redacted] ***

We are diligently working to resolve the matter with the customer, schedule the start of the project as soon as possible and complete the project to the customer's satisfactionErica P [redacted] Deckorators Design & Build

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the response given by Deckorators is incomplete (lacks dates and discount percentage) and is misleadingResponse I received was: "It looks like we're finally ready to start your projectThe weather has been so bad I never thought we would catch up! I have a crew assigned and ready to start next MondayIt should take them about a weekI will be have te permit and plans dropped off and keep you posted on the material deliveryThanks again for your patience and I will be issuing a discount for the delay and headache!" Note that Deckortaors have been non-responsive to numerous requests for status (letters/email on 12/15/2014, 1/8/2015, 1/22/2015) and responded outside of the day window for the Revdex.comThe communication above was received AFTER they posted to the Revdex.com site saying they had been in contact It has been days since permits/plans have been approved days since they stated materials were bought (via email)days since their last communication prior to 3/9/ This is all well documented If they were to start next week they would be days overdue from their projected finish dateThe move to declare their abandoned of this project is imminent I ask that they provide the percentage discount and hard project dates (start/material delivery/end date) so I can consider my next course of actionA prompt, professional response from Deckorators would be appreciated Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the brief response made by the business in reference to complaint ID [redacted] As long as the desired settlement described in the complaint is honored, this proposed resolution is satisfactory to meI will reserve expressing overall satisfaction until the desired outcome has been fulfilled by the business Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, only if resolved COMPLETELY and in a PROFESSIONAL manner Regards, [redacted] & [redacted]

The *** lights in the stairs are low voltage and are powered by a low voltage transformer plugged into an exterior outlet, they are not hard wired, so there is no tie in to their electrical panel However, we are happy to come out and set a walk through with the electrician and homeowner to remedy the situationWe have also not received final payment on said project and warranty is lifetime through [redacted] *** and as common practice warranties are given at time of final payment

I wish to let you know that the above mentioned complaint against Deckoraors has been satisfactorily completed The walkway was completed on 8/30/to my satisfaction Please close the complaint record against this company [redacted] ***

We, Deckorators Design & Build, have spoken with the customer and will be issuing a full refund of the deposit, as agreed to with the customer

From: [redacted] < [redacted] @***.com>Date: Thu, Sep 10, at 9:PMSubject: Re: cid [redacted] / Deckorators Design and Build LLCTo: [redacted] < [redacted] @myRevdex.com.org>Hi [redacted] ,Our deck and patio were finally completed to our satisfaction, although many months lateThe quality of the work was excellentThe revised contract agreement was that I would provide feedback to the Revdex.com regarding the contractor's resolution to our original concerns about being very late with doing the work, if we were happy with the work once completedOur contract amendment reflected a revised completion date and a 10% discount off the original price because of the delayLet me know if you need any further details[redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The business returned the complainants' money in full on May 20, I consider this matter resolved and thank the Revdex.com for facilitating the issue Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Yesterday, we received and deposited a cashier's check covering the full amount of the deposit which we wanted returnedWe have agreed to take no further action against Deckorators Design and Build LLC, with reference to the contract we signed with them months ago.Thank you for your assistance in helping to resolve this matter Regards, [redacted] ***

***, As per our conversation, I Erica P [redacted] with Deckorators Design & Build was unable to respond to previous complaints posted on our Revdex.com accountThe first was for [redacted] , which we have resolved with the customer.Please email me if anything further is required.Erica P [redacted] Deckorators Design & Buildw ###-###-####c ###-###-####

To Whom It May Concern, We have spoken to the customer and explained to her, as we explained at the initial contract signing, the wood needed to cure and that she would need to schedule the painting after roughly 3-months for the lumber to dry, since it is all pressure treated lumber We offered a recommendation for someone she could call about the paintingShe then hired her own painter to come out and they removed all of her porch screening to do soWe never contracted with the customer to paint as we do not offer it as a serviceThe porch painting is currently in progress with the company she hiredThere is no refund available because she never paid or contracted with us in regard to the paint.Erica P [redacted] Deckorators Design & Build

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Yesterday, we received and deposited a cashier's check covering the full amount of the deposit which we wanted returnedWe have agreed to take no further action against Deckorators Design and Build LLC, with reference to the contract we signed with them months agoThank you for your assistance in helping to resolve this matter Regards, [redacted] ***

After entering into a contract with Deckorators Design & Build, we went to [redacted] County to pull the permitsDue to the proposed placement of the deck over an existing garage the county asked for specified building plansOur Draft Designer went and met with the daughter of [redacted] ***, took measurements and we again submitted plans [redacted] County then asked for the existing structural plans for the garage roofWe went back to [redacted] explaining this and asked if they could request the plans from the builderAt that point, [redacted] met with another contractor who had done similar work and told him to use an entirely different scope of material than we, Deckorators useWe, Deckorators explained to [redacted] we had never used those materials before and that if he wanted to go with the other contractor we would allow for cancellationHowever, the deposit was spent on the specified materials from the contract, as well as, our Draft Designer, permit runner, permit applications and administrative feesWe explained we needed to first apply for refund on the cancelled materials and would refund his deposit upon on recoup of monies spentWe will refund the customer deducting only the nominal fees we cannot reclaim as soon as we have it in hand Erica P [redacted] , Owner Deckortaors Design & Build

We are in communication with the customer to handle the outstanding issues and resolve the matter as quickly as possible