Innovative Outdoor Living

Deckorators Design & Build is working with the customer to finish all aspects of the job as quickly as possible.Erica P[redacted]

From: [redacted]<[redacted].com>Date: Thu, Sep 10, 2015 at 9:01 PMSubject: Re: cid [redacted] / Deckorators Design and Build LLCTo: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted],Our...

deck and patio were finally completed to our satisfaction, although many months late. The quality of the work was excellent. The revised contract agreement was that I would provide feedback to the Revdex.com regarding the contractor's resolution to our original concerns about being very late with doing the work, if we were happy with the work once completed. Our contract amendment reflected a revised completion date and a 10% discount off the original price because of the delay. Let me know if you need any further details.[redacted]Regards,[redacted]

We are replacing the 1-2 pavers that need it as soon as we are in the area to address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Yesterday, we...

received and deposited a cashier's check covering the full amount of the deposit which we wanted returned. We have agreed to take no further action against Deckorators Design and Build LLC, with reference to the contract we signed with them 10 months ago.
Thank you for your assistance in helping to resolve this matter.
Regards,
[redacted]

Deckorators Design & Build will mail out a check for the requested $131.87 to close the issue and send someone to replace the light bulb in the next few weeks. As for the electrical, we never contracted to do any electrical or hot tub installation. We are not licensed to do so and never...

offered those services.  
Erica P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the brief response made by the business in reference to complaint ID [redacted]. As long as the desired settlement described in the complaint is honored, this proposed resolution is satisfactory to me. I will reserve expressing overall satisfaction until the desired outcome has been fulfilled by the business.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My complaint remains unaddressed by Deckorators and we have lost
complete trust and confidence that Deckorators can provide the product stated in
the contract and request refund of our deposit.
Since May 2014 Deckorators has failed to communicate with us and provide us the
services contracted for, meanwhile retaining our deposit  ($21,831.00).
In late September 2014 I made phone call to Jon P[redacted]
and  Deckorators informing him that we
were going to cancel the project and requested the return of our deposit.  Upon hearing no response we followed up with
a letter (registered mail) and it was returned.
It was at this point we logged our complaint with the RevDex.com 15 Oct 14 stating that we wanted return of our deposit
($21,831.00).  Nothing was heard until 21
Nov 14 when a note to **. [redacted] (Revdex.com) was received from Erica P[redacted] stating
“  We are
currently working with the customer, [redacted] to resolve this issue. Thank you”.  We had heard nothing from Deckorators since
late May 2014 until this time.
I quickly contacted Revdex.com and informed **.
[redacted] that I had heard nothing from Deckorators.  I called Deckorators and requested to speak
to Erica P[redacted], Debbie informed me that she was unavailable and would pass on
the message. The first communication from Deckorators since May 2014 is Jon
P[redacted]’s  e-mail (See Attached).  I responded quickly and later followed up
leaving a phone message with Deckorators. 
Regards,
[redacted]
 
Attachment:
-----Original Message-----
From: [redacted]
To: [redacted]>; [redacted]
Sent: Fri, Nov 21, 2014 8:47 pm
Subject: Deck Project
[redacted]
Im not sure where to
begin. First I want to apologize for the extended 
delay in getting your project completed. We have dealt with a lot of 
changes,bad weather,sickness etc. The crew who I had slated to build 
your project that was with me for years took off right before he started 
your project after we met that day.  I
have tried to squeeze you in the 
schedule multiple times but I want one of my seasoned master carpenter 
crews on your job. The bottom line is I have the material paid for and 
ready to deliver.  I have a crew ready to
get started the 1st week in 
December and it will probably only take 1 week to complete. 
Unfortunately I cant refund the deposit and cancel the job because I 
used it to purchase all of your [redacted] material,[redacted],and lumber. I 
would like the opportunity to regain your confidence and trust and do a 
great job for you. I will also look into the numbers and try to 
compensate you for the delay and most of all the headache. Please let me 
know if we can move forward and get this project out of the way.
Regards,
Jon
 
RESPONSE
From:


[redacted]


To:


[redacted] <[redacted]


Date:


Wed, Nov 26, 2014 1:53 pm


Jon P[redacted]
Business is done on trust.  Your lack of communications contributes to the
lack of trust you have earned. 
I will be posting my response on the Revdex.com site this evening and will move
forward to resolve this issue.  Full refund of our deposit $21,831.00 is
the first action.
I understand your business challenges, but trust must be re-established and
along with my complete confidence that your business still has the expertise
you stated when the contract since you state ".....The crew who I had slated to build your project that was with me
for years took off right before he started your project after we met that
day."The bottom line is your failure to communicate
and follow through continues to erode my trust in continuing to conduct
business with Deckorators.Regards[redacted]

[redacted],
font-family: arial, sans-serif;">As per our conversation, I Erica P[redacted] with Deckorators Design & Build was unable to respond to previous complaints posted on our Revdex.com account. The first was for [redacted], which we have resolved with the customer.Please email me if anything further is required.Erica P[redacted]Deckorators Design & Buildw ###-###-####c ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the response given by Deckorators is incomplete (lacks dates and discount percentage) and is misleading.
Response I received was:
"It looks like we're finally ready to start your project. The weather has been so bad I never thought we would catch up! I have a crew assigned and ready to start next Monday. It should take them about a week. I will be have te permit and plans dropped off and keep you posted on the material delivery. Thanks again for your patience and I will be issuing a discount for the delay and headache!"
Note that Deckortaors have been non-responsive to numerous requests for status (letters/email on 12/15/2014, 1/8/2015, 1/22/2015)  and responded outside of the 30 day window for the Revdex.com. The communication above was received AFTER they posted to the Revdex.com site saying they had been in contact.  It has been 118 days since permits/plans have been approved.  92 days since they stated materials were bought (via email). 84 days since their last communication prior to 3/9/2015.  This is all well documented.  If they were to start next week they would be 204 days overdue from their projected finish date.
The move to declare their abandoned of this project is imminent.  I ask that they provide the percentage discount and hard project dates (start/material delivery/end date) so I can consider my next course of action.
A prompt, professional response from Deckorators would be appreciated.
Regards,
[redacted]

[redacted],We are currently working with the customer, [redacted] to resolve this issue. Thank you.Erica P[redacted]

We, Deckorators Design & Build, have spoken with the customer and will be issuing a full refund of the deposit, as agreed to with the customer.

We, Deckorators Design & Build are working diligently to complete the project in a timely manner to the customer's satisfaction. We are projecting completion this week.

To Whom It May Concern,
 
Everything has been resolved with the customer and he has told us he is withdrawing his complaint. Please feel free to contact me if anything further is required.
 
Erica P[redacted]
Deckorators Design & Build
w...

###-###-####c ###-###-####

We continue to refund the promised amount and will send an additional payment this week.
 
Deckorators Design & Build

The electrical work is set up for Aug 25th and we are continuing to work toward completion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The business returned the complainants' money in full on May 20, 2015. I consider this matter resolved and thank the Revdex.com for facilitating the issue.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you...

must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: As stated previously, I will not accept any responses until my project is completed. There still has not been any work performed on our project. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: that is a lie. He sat in my kitchen  and told me that he would come back out to paint once the wood cured. I have been trying to reach that man since May via phone messages, email and leaving messages with his office. He could have resolved this issue by simply returning my call in May and explaining this to me. Instead he waited until The day I filed this complaint to call me.  I hired someone to paint only this week because it needed to be done In accordance with HOA rules. I expect nothing from him. I want nothing from him. Replacing screen will not bankrupt me. I wish him and his business all the best.
Regards,
[redacted]

From: <[redacted]>Date: Mon, Jan 5, 2015 at 1:32 PMSubject: Complaint # [redacted]To: [redacted],Regarding the above referenced Complaint # [redacted], Deckorators Design & Build agree to the desired settlement made by customer and are scheduling her job to start shortly.Erica P[redacted]Deckorators Design & Buildc ###-###-####

We are contacting the customer to make refund arrangements.
 
Erica P[redacted]