Instant Checkmate Inc

pre-wrap;">Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted]. We request that Mr. [redacted] please read this response in its entirety, as we have included important refund information at the bottom.
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.
In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.
A premium upgrade is not required to view basic information. However, if the customer chooses to upgrade, their premium report may include:
Civil Judgments      
Old Phone Numbers   
Foreclosures
Corporate Affiliations  
Email Addresses  
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents         
Professional Licenses
Hunting/Fishing Permits
Weapons Permits         
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates  
And Much More
In order to complete the Premium Upgrade process, all users must agree to the $19.99 charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”
The text directly to the right of this “Continue” button clearly and conspicuously reads:
A one-time charge of $19.99 will be applied to the credit card on file. You will have access to the available premium data on the PERSON searched as soon as you click the “Continue” button. You will be able to view this data as long as you are an active member.
We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use.
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, he has been issued a full refund in the amount of $72.60. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

February 13, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted] dated February 8, 2014
reference number #[redacted].
 
 
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments.
All of the information contained in our reports is part of what is referred to
as the "public record." 
8) Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
 
We
are sorry to hear that Ms. [redacted] was not satisfied with our services Ms. [redacted] account has been cancelled, and he will
not incur any future charges. She has been refunded a total of $13.42, which is
the total amount that Ms. [redacted] has paid to
Instant Checkmate. Please allow 3-7 business days for this refund to process.
Instant
Checkmate apologizes for any confusion Ms. [redacted]
encountered regarding our policies. 
Since the concerns mentioned in his complaint have been addressed, we
therefore consider this matter closed. 
If you have any questions regarding the foregoing, please do not
hesitate to contact Customer Support at ###-###-####.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Dear Ms. [redacted],...


This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].
Our records show that Mr. [redacted] signed up for an Instant Checkmate membership by entering his personal information and credit card information. In order to complete the enrollment process, Mr. [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plans. All membership plans are billed up front for the entire term selected.
For a standard 6-month membership, You will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless you cancel.


For a standard 3-month membership, You will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless you cancel.


For a standard 1-month membership, You will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless you cancel.

If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.
b) $1.00 Trial Membership
If You selected a trial membership, You will be billed $1.00 immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire in 5 days. Upon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $29.63 immediately and $29.63 every month thereafter, unless you cancel. You may cancel at any time including during the trial period. See Section 1(d) below.
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offers. If You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (7 days a week) to speak with one of our Customer Service Representatives. Any cancellation request will cancel Your upcoming bill.
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue. Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, Mr. [redacted] has been issued a full refund in the amount of $61.15, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted]. We request that Ms. [redacted] please read this response in full, as we have provided important refund information at the bottom. Our records show that Ms. [redacted] signed up for an...

Instant Checkmate membership by entering her personal information and credit card information. Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record." None of the information in our reports is private information. Also, it is very important that Ms. [redacted] understands that Instant Checkmate is NOT a Consumer Reporting Agency, and using our site as such is a violation of the Fair Credit Reporting Act (FCRA). Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain the FCRA.Specifically, the Terms of Use describe: 3) Fair Credit Reporting Act (FCRA) NoticeInstant Checkmate IS NOT A CREDIT REPORTING AGENCY ("CRA") FOR PURPOSES OF THE FAIR CREDIT REPORTING ACT ("FCRA"). AS SUCH, THE ADDITIONAL PROTECTIONS AFFORDED TO CONSUMERS, AND OBLIGATIONS PLACED UPON CREDIT REPORTING AGENCIES, ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THESE TERMS OF USE.You may not use any information obtained from Instant Checkmate in connection with determining a prospective candidate's suitability for:Health insurance or any other insuranceCredit and/or loansEmploymentEducation, scholarships or fellowshipsHousing or other accommodationsBenefits, privileges or services provided by any business establishmentThe information provided by Instant Checkmate has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRA. According to applicable law, you are not permitted to use any of this information as a factor in: (a) establishing an individual's eligibility for personal credit, loans, insurance or assessing risks associated with existing consumer credit obligations; (b) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals); (c) evaluating an individual for educational opportunities, scholarships or fellowships; or (d) any other personal business transaction with another individual (including, but not limited to, leasing, renting or sale of a house, apartment or other dwelling).We do apologize for any confusion Ms. [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic information. However, if the customer chooses to upgrade, their premium report may include:Civil Judgments      Old Phone Numbers   ForeclosuresCorporate Affiliations  Email Addresses  Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents         Professional LicensesHunting/Fishing PermitsWeapons Permits         Aircraft OwnedSexual OffensesNeighborsBusiness Associates  And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $19.99 charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $19.99 will be applied to the credit card on file. You will have access to the available premium data on the PERSON searched as soon as you click the “Continue” button. You will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use. Disclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.As a gesture of goodwill, Ms. [redacted] has been issued a full refund in the amount of $24.85. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred. Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The complaint resolution does not match my name or my complaint number. This complaint is for a Mr. [redacted]. 
Regards,
[redacted]

February 12, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted]
 
This email is in response to the consumer complaint from Ms. [redacted] dated February 11, 2014 reference
number #[redacted].
 
 
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments.
All of the information contained in our reports is part of what is referred to
as the "public record." 
8) Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
 
We
are sorry to hear that Ms. [redacted] as not satisfied with our
services Ms. [redacted]’s account has been
cancelled, and he will not incur any future charges. He has been refunded a
total of $59.16, which is the total amount that Ms. [redacted] has paid to Instant
Checkmate. Please allow 3-7 business days for this refund to process.
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered regarding our
policies.  Since the concerns mentioned
in his complaint have been addressed, we therefore consider this matter
closed.  If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
1-866-490-5980.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

March
1, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200 
San Diego CA 92123 
 
 
Re:  Revdex.com
Complaint Case # [redacted]
 
Dear [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted] dated February 27, 2014 reference number [redacted].
 
Our
records show that on November 1, 2013, Ms. [redacted] enrolled
in the Instant Checkmate monthly membership program by entering her personal
information and credit card information. 
In order to complete the enrollment process, Ms. [redacted] had to check a box to agree to Instant
Checkmate’s Terms and Conditions. 
Instant Checkmate’s Terms and Conditions clearly state the following information:
 
The use of this website is subject to the following
terms of use:
 Standard
Membership Plans
Instant
Checkmate offers three basic membership plans. All membership plans are billed
up front for the entire term selected.
For a standard 1-month membership, you will be
billed $22.86 immediately upon purchase and $22.86 every month thereafter,
unless you cancel.  If your payment for a
full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in
monthly installments at the rate you selected.
You may cancel your membership, including any trial
or nonstandard membership at any time by calling our customer support line at
1-866-490-5980 between 5am - 10pm Pacific Standard Time (7 days a week) to
speak with one of our Customer Service Representatives. Any cancellation request
will cancel your upcoming bill.  Our
number one goal at Instant Checkmate is customer satisfaction. If you are ever
not satisfied with our services, feel free to call one of our excellent
customer support staff between the hours of 5am and 10pm PST (7 days a week),
or between 6am and 2pm PST on holidays, and we will work to resolve your issue.
Refunds are handled on a case by case basis with the ultimate goal of complete
customer satisfaction.
We
are sorry to hear that Ms. [redacted] was
not satisfied with our services. Ms. [redacted] has been
honored a refund in the amount of $137.16. Ms. [redacted] Instant Checkmate account has been cancelled and she will
not incur any further charges.
 
 
 
 
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered
regarding our policies and billing plan. 
She has been provided a refund and the
concerns mentioned in her complaint have been addressed, we therefore consider
this matter closed.  If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at 1-866-490-5980.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

[redacted], This email is in response to the consumer complaint from [redacted]; reference  #[redacted].We’re really sorry to hear [redacted] had a bad experience when trying to cancel his Instant Checkmate account. [redacted] account is canceled, and he has been issued...

a full refund in the amount of $30.63. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

July 23, 2014
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
Re:  Revdex.com Complaint Case # [redacted]
/>
Dear Ms. [redacted],
This email is in response to the consumer complaint from Ms. [redacted] M
[redacted], submitted on July
20, 2014.  We apologize that Ms. [redacted] was not
satisfied with our services and that she was not provided
with the information she was searching for.  InstantCheckmate.com compiles
reports from millions of public records, including information provided by
state and local governments.  All of the information contained in our
reports is part of what is referred to as "public record."  As
our disclaimer states, which can be found at the bottom of every page in our
website:DISCLAIMER: You may not use our service
or the information it provides to make decisions about consumer credit,
employment, insurance, tenant screening, or any other purpose that would
require FCRA compliance. Instant Checkmate does not provide consumer reports
and is not a consumer reporting agency. (These terms have special meanings
under the Fair Credit Reporting Act, 15 USC 1681 et seq., ("FCRA"),
which are incorporated herein by reference.) The information available on our
website may not be 100% accurate, complete, or up to date, so do not use it as
a substitute for your own due diligence, especially if you have concerns about
a person's criminal history. Instant Checkmate does not make any representation
or warranty about the character or the integrity of the person, business, or
entity about which you inquire, or the information available through our
website.Our records show that,
on June 12, 2014, Ms. [redacted] accessed Instant Checkmate’s
website, www.instantcheckmate.com, and
enrolled in Instant Checkmate’s trial membership program by entering her personal
information, entering her credit card information, and agreeing to Instant
Checkmate’s Terms of Use.  Instant Checkmate’s Terms of Use, like the
Billing Details and Frequently Asked Questions also prominently displayed on
the website, fully and conspicuously explain Instant Checkmate’s billing
terms.  Specifically, the Terms of Use
describe: For a $1.00 Trial Membership, If You selected a trial membership, you will be billed $1.00
immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire
in 5 days. Upon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $29.63 immediately
and $29.63 every month thereafter, unless you cancel.You may cancel your membership, including
any trial or nonstandard membership at any time by calling our customer support
line at ###-###-#### twenty-four
hours a day seven days a week (holiday hours vary) to speak with one of our
Customer Service Representatives. Any cancellation request will cancel your
upcoming bill.  Our number one goal at Instant Checkmate is customer
satisfaction. If you are ever not satisfied with our services, feel free to
call one of our excellent customer support staff twenty-four hours a day seven
days a week (holiday hours vary), and we will work to resolve your issue.
Refunds are handled on a case by case basis with the ultimate goal of complete
customer satisfaction.Despite the
previously stated stipulations, we regret that Ms. [redacted] was not satisfied with our
services. On July 20, 2014, Ms. [redacted] contacted Instant Checkmate and was
issued a refund of $14.82.  At this time,
as a measure of goodwill, Instant Checkmate has issued Ms. [redacted] an additional refund in the amount
of $15.81.  Both of these refunds total $30.63, which represents a full refund.  Please allow 3 to 5 business days for
this refund to be credited back to the card that Ms. [redacted] used during the time of her initial sign up
with Instant Checkmate.  Regarding the non-sufficent
funds charge that Ms. [redacted] is requesting, Instant Checkmate can only issue a
refund for payments that were made directly to Instant Checkmate.
Since Ms. [redacted]
has been provided a full refund and the concerns mentioned in her
complaint have been addressed, we therefore consider this matter closed.  If you have any further questions or
concerns, please contact our Customer Support Team at ###-###-#### or via
e-mail at: [email protected]. We are available 7 days a week, 24
hours a day to assist you.  Instant Checkmate is
committed to providing excellent service to our customers, and we thank you for
bringing this matter to our attention.Sincerely,
[redacted]
Customer Support

Sold me email to spammers

Dear Ms. [redacted]...


This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted]. We request that Ms. [redacted] please read this response in full, as we have provided important refund information at the bottom.
Our records show that Ms. [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card information. In order to complete the enrollment process, all users have to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plans. All membership plans are billed up front for the entire term selected.
For a standard 6-month membership, You will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless you cancel.


For a standard 3-month membership, You will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless you cancel.


For a standard 1-month membership, You will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless you cancel.

If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.
b) $1.00 Trial Membership
If You selected a trial membership, You will be billed $1.00 immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire in 5 days. Upon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $29.63 immediately and $29.63 every month thereafter, unless you cancel. You may cancel at any time including during the trial period. See Section 1(d) below.
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offers. If You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line 24 hours a day, 7 days a week to speak with one of our Customer Service Representatives. Any cancellation request will cancel Your upcoming bill.
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our services, feel free to call one of our excellent customer support staff 24 hours a day, 7 days a week, and we will work to resolve your issue. Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.
We apologize that Ms. [redacted] was not satisfied with our services. As a gesture of goodwill, she has been issued a refund in the amount of $68.58, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

If you read all the reviews and complaints, clearly the negatives vastly outweigh the positives, which tells you Not to interact with this entity. It is indeed a Bait and Bill scam with no information up front about the costs involved. You think you are sort of googling yourself and whammee. Do Not give them your payment information!

Dear Ms....

[redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].
In order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and Conditions. Specifically, the box that the user is required to check states: I agree to the Instant Checkmate Terms of Use, Limited License, and Privacy Policy. Click "View My Report" to provide your electronic signature authorizing Instant Checkmate to charge your card as described in the Billing Details, including for the automatic renewal of your membership, until you cancel.
Additionally, Instant Checkmate’s Billing Details, like the Terms of Use and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Billing Details state:
Your membership will automatically renew for the same term unless you cancel before the start of the next term. Instant Checkmate will charge the recurring membership fee of $27.78 or $66.78 (depending on the membership option you select) to the same card you use today until you cancel. To cancel, call 1-800-222-8985 24 hours a day.
We offer multiple ways to cancel your membership. Our customers may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-8985 to speak with one of our Customer Service Representatives. We're open 24/7 (Holiday hours may vary). They can also cancel their membership plan on their own through their account settings. Any cancellation request will ensure you are not billed further.
We apologize that Mr. [redacted] was not satisfied with our services. As a gesture of goodwill, Mr. [redacted] has been issued a refund in the amount of $272.63, which is the total amount he paid to Instant Checkmate. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Mrs. [redacted]; reference  #[redacted]. We request that [redacted] please read this response in full, as we have provided important refund information at the bottom. Our records show that [redacted]...

signed up for an Instant Checkmate membership by entering her personal information and credit card information. In order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers three standard Membership Plans. All Membership Plans are billed up front for the entire term selected.Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless and until you cancel.Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $1.00 Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $1.00. If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $1.00 immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership Plan. If you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $29.63 immediately and $29.63 approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligation. If you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT. IN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLAN. YOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to [redacted]. We reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to you. Price quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to [redacted] or by calling our customer support line at ###-###-#### to speak with one of our Customer Service Representatives. We're open 24/7 (Holiday hours may vary). Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at ###-###-####, and we will work to resolve your issue. We're open 24 hours a day, seven days a week (Holiday hours may vary). Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at ###-###-#### immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as such. Instant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize that [redacted] was not satisfied with our services. As a gesture of goodwill, [redacted] has been issued a refund in the amount of $45.72, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred. Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

April 3, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Mr. [redacted] dated April 2, 2014; reference number # [redacted].
 
 
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments.
All of the information contained in our reports is part of what is referred to
as the "public record." 
8) Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
 
We
are sorry to hear that Mr. [redacted] was not satisfied with our services Mr. [redacted]’ account has been cancelled, and he will not incur any
future charges. He has been honored a refund of $22.86, which is the total
amount that Mr. [redacted] has
paid to Instant Checkmate. Please allow 3-7 business days for this refund to
process.
 
 
Instant
Checkmate apologizes for any confusion [redacted] encountered
regarding our policies.  Since the
concerns mentioned in his complaint have been addressed, we therefore consider
this matter closed.  If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at 1-866-490-5980.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The card used was cancelled and destroyed some other means will have to be used.The response from them is a nice response and I think better of there company.
Regards,
[redacted]

This site is a scam, they claim to be able to provide a background check but in reality provide a mashup of results of a standard internet search tied into some pretty graphics. It is complete waste of money they won't be able to provide any information you couldn't have found on google or another search engine. In addition they will waste time to tell you the fee involved then require a direct phone contact to cancel the account.

May 30, 2014
sans-serif;">Revdex.com
4747ViewridgeAve.Suite200 
San Diego CA 92123 
Re:  Revdex.com
Complaint Case # [redacted]
Dear Ms. [redacted],
This email is in response to the consumer complaint from Ms. [redacted]
[redacted] dated May 30, 2014.
Use of the Instant Checkmate website is subject to the following
Privacy Policy:
Types
of Information Collected
Traffic Data Collected. We may automatically track and collect
the following categories of information when you visit our Site: (1) IP
addresses; (2) domain servers; (3) types of computers accessing the Site; and
(4) types of web browsers used to access the Site (collectively "Traffic
Data"). Traffic Data is anonymous information that does not personally
identify you but is helpful for marketing purposes or for improving your
experience on the Site.
Cookies and web beacons are very small text files that are
stored on your computer when you visit certain web pages. Instant Checkmate
collects information through cookies and web beacons about your web browsing
activities such as the address of the page you are visiting, the address of the
referrer page you previously visited, the time you are viewing the page, your
browsing environment and your display settings. We use cookies and web beacons
on our Site for some of the following purposes:
·        
Understand traffic patterns and the number of visitors to the
Site and other non-Instant Checkmate websites that we partner with;
·        
Understand how you use and interact with the Site;
·        
Improve the Instant Checkmate products and services;
·        
Optimize your experience on our Site;
·        
Provide anonymous individual or aggregate auditing, research,
modeling and reporting for our advertisers and other partners (no personally
identifiable information about you is shared with our advertisers and other
partners as part of these activities);
·        
Store your password so you do not have to re-enter it each time
you visit the Site;
·        
Provide you relevant advertising and content; and
·        
Properly manage our Site.
Please note that some cookies may be placed by a third party
service provider who performs some of these functions for us. Other companies'
use of their cookies is subject to their own privacy policies.
Personal Information Collected. In order for you to access and
purchase products that we offer via the Site, we may require you to provide us
with certain information that personally identifies you ("Personal
Information"). Personal Information may include the following categories
of information: (1) Contact Data (such as your name, mailing address, and
e-mail address); (2) Financial Data (such as your account or credit card
number); and (3) Demographic Data (such as your zip code and age). If you
communicate with us by e-mail, post messages to any of our chat groups,
bulletin boards, or forums, or otherwise complete online forms, surveys, or
contest entries, any information provided in such communication may be
collected as Personal Information.
Uses of
Information Collected
We may use some of your Personal Information to send you
information about our company or our products or services or to contact you
when necessary. We may also share some of your Personal Information with some
of our partners who may use it to contact you about goods and services.
However, under no circumstances will we share your Financial Data with our
partners. We use your Financial Data only to verify your qualifications for
certain products or services and to bill you for products and services. We do
not use your Financial Data for any other purpose.
Sharing
of Personal Information.
We share certain categories of information we collect from you
in the ways described in this Privacy Policy. We may share certain types of
Personal Information with advertisers and other third parties. The other parties
with whom we share the information may want to send you information about
products or services. We do not share your Financial Data with these third
parties. We may share Financial Data with our business partners who assist us
by performing core services (such as hosting, billing, fulfillment, or data
storage and security) related to our operation of the Site. Those business
partners have all agreed to uphold the same standards of security and
confidentiality that we have promised to you in this Privacy Policy, and they
will only use your data to carry out their specific business obligations to
Instant Checkmate. If you do not want us to share your Personal Information
with any third parties, please email us at [redacted] or
select the "opt out" box on our online forms. In addition, we
maintain a procedure for you to review and request changes to your Personal
Information; this procedure is described below.
We may also share Traffic Data with advertisers and other third
parties who may use it for advertising purposes, including to serve targeted
advertising.
If we or some or all of our assets are acquired by another
company, including through a sale in connection with bankruptcy, that company
will possess the information collected by us, and it will assume the rights and
obligations regarding your Personal Information as described in this Privacy
Policy.
We may disclose Personal Information or other data to comply
with law or legal requirements, enforce or apply our Terms of Use and other
agreements, or protect our rights, property, or safety of our users, or others.
Email
Marketing.
By accepting this Privacy Policy and submitting your email
address via the Site, you are expressly consenting to receive e-mail
advertisements from Instant Checkmate, including through Instant Checkmate’s
independent contractors, and from third parties concerning offers and
advertisements unrelated to Instant Checkmate.  To opt-out of receiving
promotional email messages from us, please click on the “Unsubscribe” link
contained at the bottom of each email.
Ms. [redacted]’s email address [redacted] was
removed from our email marketing list. 
Please allow at least 10 days for the email advertisements to cease. In
addition, Ms. [redacted]’s account has been canceled and she has been honored a
refund of $24.85.
Instant
Checkmate apologizes for any confusion Ms. [redacted]
encountered regarding our policies. 
Since the concerns mentioned in her
complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at [redacted].
Sincerely,
Customer
Support
Instant
Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are hiding behind the fact that they are using deceptive practices and then up-charging for EVERY aspect of critical data.  What they are doing is complete fraud and using completely deceptive business practices and it needs to be stopped.  [redacted] should also take action and stop running ads for their services.
Regards,
[redacted]

March 7, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted] dated
March 4, 2014 reference number # [redacted].
 
 
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments.
All of the information contained in our reports is part of what is referred to
as the "public record." 
8) Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
 
We
are sorry to hear that Ms. [redacted] was
not satisfied with our services Ms. [redacted] account
has been cancelled, and she will not incur any future charges. She has been
refunded a total of $22.86, which is the total amount that Ms. [redacted] has paid to Instant
Checkmate. Please allow 3-7 business days for this refund to process.
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered
regarding our policies.  Since the
concerns mentioned in her complaint have been addressed, we therefore consider
this matter closed.  If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at ###-###-####.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate