Integrated Construction & Sitework LLC

Hello,These units are not sold as "plug and play" (no further procedures are required after installation)As stated in the listings, this unit will have to have the keys programmed by a dealership or qualified locksmith before the vehicle will startSince the module that controls this "Passive
AntiTheft System" module is located in the instrument cluster, we are unable to sell these units as plug and play unless we have the vehicle locallyPlease let me know if there's anything else that I can do to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business knows that the Postal Service (the carrier supervisor) has already stated for the record that the package has been delivered. I will submit a claim, but feel it is futile. The original label (attached to the computer we received was enclosed with the returned computer.) The business states that "they did not send a return label and if they had, they would honor our claim) The information on any label they sent to us for a return would contain the same tracking information as the one we attached when we sent it. The company phone system states: "all calls are recorded for quality assurance" If they were to go back to January *** through the *** they would learn we called times looking for the replacement for the computer we returned on Jan ***. Each transaction has taken up to a month to complete. We received the last computer on 2/*/- it arrived defective - we called the company and informed them of the situation (they should have a recording of that call) - they wanted pictures taken - they were taken and sent to "Niki" - company claimed on one of the later phone calls they never got them - my husband called and all of a sudden - they did have them. The computer was marked (in permanent marker) "received broken on 2/*/- with arrows showing two different clips which were broken." My husband called again - they stated they were working on it (twice?) - then all of a sudden "we never received the computer"? If the computer were received broken - pictures were taken/sent showing the issue - why would we keep it? A person, would return it right a way to alleviate the wait time for a replacement. Our original purchase was 8/**/15. The transaction ID was *** - we paid $221.99. We have made numerous calls - left numerous messages - each time "we will check into it and call you back; your account manager is not available, but we will have her return your call tomorrow; there is nothing we can do because you did not use our label." I am still questioning the difference in their tracking system on their own labels vs the *** tracking label. My husband called again this morning and talked to "Niki" she asked to put him on hold - then he was transferred to a voice mail for a "PB", who of course was not available. A "thinking person" would have taken the time to say, I cannot help you, however, I will transfer you to my supervisor or ??? Not just transfer him to avoid having to talk to him. They now say they have over packages arriving every day? All they have to do is look through their rejects for a computer with black marker that says "received broken 2/*/15." I have not enclosed the pictures of the computer or the tracking information - however, upon request I will. The tracking number of the 2/*/shipment was ***. I am still wanting a refund or a "working "replacement - however, given the past history - I cannot rely upon their word that a replacement will be operational/functional for my vehicle, or sent in a timely manner (weeks at the most) all their other attempts have taken up to a month.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for posting your signed warranty (although I would recommend resubmitting it with your personal information blacked out)As stated in the warranty, we are not able to pay for your customer's rental vehicleAnd also stated in the warranty, the part must be used as originally intendedThat part was intended to go into a Jeep Cherokee and is programmed to work as a CherokeeHowever, the engine is from a WranglerWhile they are similar, they do function differently (which is why they use different engine computersBecause of this, we will not be able to refund this customerAnd please remember, this was discussed with the customer and agreed to before purchase over a recorded phone call!

Hello,I'm so sorry for the misunderstandingThe sales rep handling your order was mistaken and thought that the unit was ready to ship out but unfortunately they was mistakenWe are running into problems programming the unit for the customer so we have issued a full refund as requested-transaction
ID ***I cannot apologize enough for the errorPlease let me know if there's anything else that I can do to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I do not trust this business so will not take any kind of store credit from them because they may not honor it in the futureAlso the return was delayed because they would not respond to my emails at firstThey only respond when there is a third party like *** or Revdex.com and I am not ready to go through all that with store credit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I'm sorry for any confusion but there was no refund requested actually! On the *** you said you may want to cancel but called back to speak to a manager, which you didVanessa is one of our managers and has been here for over years nowAfter speaking to Vanessa on the ***, you no longer wanted
a refundIn fact, you even called yesterday (July ***) to request tracking informationThe unit was shipped out and is scheduled for delivery today via *** *** mail tracking number ***If you would still like to return the unit after delivery, please give Vanessa a call at ###-###-####Please let me know if there's anything else that I can do to help

Unfortunately the unit was damaged in some way by the customer and we are unable to issue a refundIt was communicating with our diagnostic equipment perfectly before leaving out to the customerUpon return and testing, the unit no longer communicated with the equipmentThe customer failed to
mention that they purchased two units from us on separate days and opened a fraudulent "item not received" dispute on *** even though they admit to having both units

I'm so sorry for the inconvenienceWe did offer to reprogram the keys at our cost but the customer refused this service- this offer still standsUnfortunately, according to the terms of the warranty we are unable to pay for any additional services performed by a third party
(***)And the item was delivered within the promised time as the customer purchased the unit on Sunday August *** and delivered within business days (delivery via *** priority mail tracking number: ***)Please let me know if there's anything else that I can do to help

Unfortunately we cannot offer this customer a refundAs agreed to by the customer, there is a limit to the amount of time that we can offer a refund- days from date of purchaseIf the customer consents, I can post the signed agreement with all personal information blacked out We have
already replaced the unit once and the customer is still having the exact same issue as before having purchasing a unit from us- the instrument panel is not workingAt this point I would recommend having the instrument panel replaced instead of replacing a part that isn't showing any difference when it is replaced

As a courtesy, we have issued a refund in fullI'm sorry for any inconvenience- please let me know if there's anything else that I can do to help

Good morning, There was a 20% restocking fee and $programming fee- as stated in the signed warranty policyThe unit was tested before shipping to you and after- the voltage regulator was functioning perfectly off-board the vehicleIn addition, we tried it on a tester vehicle to be 100%
sure and it was functioning

I'm sorry but this is blatantly falseThe payment was on Oct***, but did not call in with any problems until late February meaning the customer used the item for 3-months, not less than days Transaction ID is* ***Item was returned and replaced under
warranty on March ***The customer was not required to pay an additional $(or any additional amount besides return shipping to us)

Thank you! We will get that shipped out to you

In the listing it is stated that you would simply have to cycle the ignition keysWhen we offered a refund, you refused and said it wouldn't help youWe offered a replacement to be sent which was also not acceptable to youAt that point you opened a return through eBay and we refunded according
to eBay's policies minus a 20% restocking fee without even having to send the item back! Please let me know if there's anything else that I can do to help

I'm so sorry for any inconvenience! Please give us a call and we can resolve everything for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have already issued a full refund to the customer and have still sent the item as a courtesyPlease let me know if there's anything else that I can do to help

We have refunded you in fullI'm sorry for any inconvenience! Please let me know if there's anything else that I can do to help

The customer has simply responded with the exact same complaint as beforeThe customer sent information to us stating that the qualified mechanic installing the part does not know what the problem with the vehicle is and that it was having issues with the security system before installing our partAs the customer is having the exact same issues with different units (the original unit and the two that we sent to him), it is easy to diagnose that the part that the customer purchase is not the problem in the vehiclePlease let me know if there's any further information that I can provide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] My complaint has not been resolved because I had requested on a phone call to Flagship one, that if the item would not ship on January *, (which was business days after I placed the order) that I wanted to cancel the orderThe sales person (Samantha) told me she would call back regarding if the item would shipI never received a callThe ECM finally shipped days later and I can prove this by the tracking information. Flagship one had the opportunity to cancel the order prior to "programming" the ECM as they knew the item would not ship as they had promisedI was taken advantage of during this transaction I will not be satisfied without a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***