Integrated Construction & Sitework LLC

Good morning, We were not able to recreate your issue off-board, but as a courtesy we issued a full refund- waiting any associated fees. There was no delay on a refund- you were emailed on Feb [redacted] asking if you preferred a refund or replacement and we received no response until Mar ***. Refund... was processed and took a couple of days to make it through (refunds normally take 3-5 business days to process through the banks). As stated in the warranty, we are unable to pay for any labor not performed by our company. I would ask the dealership why they replaced a sensor (and charged you for it) without testing the sensor first. That seems like a misdiagnosis on their part and not something that we would be responsible for. This customer has already received a full refund as he requested.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: With the amount of time that has passed I was forced to purchase the part elsewhereI tried numerous times for Flagship to make it right, however, they ignored my voicemail's, e-mails and the extended amount of time left on hold numerous times exchanging the part at this point is not an option those days of exchange have already passedIf this were a reputable company they would not have ignored all my forms of contact to resolve this situationA reputable company would give a refundLet's not forget that the part they sent is not even the one they said on their invoice that they were going to sendPart #'s don't even match upI will accept nothing less than a refund and with that they can have their PCM back.......Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I'm sorry for the delay, it took me some time to find the package sent to usI checked and the keys that were included were never cut to match your ignitionWithout this, the vehicle will not start with the keys that were sent out with the unitI will make sure the keys are still programmed and ship out today via [redacted] tracking number [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They keep repeating the same thingMine is not a that maybe why your testing isn't not sufficientThis is slot of back and forthI provided the documentation but you never called ford b/c I called and askedYou don't want to know that you equipment didn't workThis is childishStand behind your product and refund my money because your testing isn't even on the right car.(maybe why you keep testing with success but it doesn't work in real environment) they are differenSmh In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The customer purchased the unit on our website here- [redacted] . The warranty clearly states that the units must be returned within 30 days from date of purchase- otherwise... store credit will be applied. The customer declined the store credit and asked for it to be shipped back. Since the unit was purchased in February, we will not be able to refund the customer. However, the customer is welcome to send it back for store credit in accordance to the agreed to terms of purchase. If the customer would like, I can post a copy of the warranty policy signed by the customer (with all personal information blacked out, of course).

The customer requested a refund over the phone which was immediately grantedHowever, after that, this complaint was filed (again, after the refund was processed)Please let me know if there's anything else that I can do to help

I have just confirmed with our payment services and this payment has been refunded in full as a courtesy to youI'm sorry that you did not have a pleasant experience with usIn addition to the refund, I would like to offer a $store credit on a future purchase should you decide to give us another chancePlease let me know if there's anything else that I can do to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I'm sorry but this is falseThe part was sold without warranty as is the case in all motor-swap casesWe did offer an educated guess as to which part would work but reiterated with the customer that it was just a guess because we are not present at the vehicle and cannot check it out ourselves!
There is no way we could promise anything like that without actually being at the vehicle and checking it out ourselvesIn the signed sale agreement it is stated that the customer is fully responsible for selecting the correct partWe are not able to offer a refund for a part that we could not guarantee would be the correct unit on a customized vehicle or if it part would even work depending on the actual setup on the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have spoke with the post office and since the method you used to ship the productthere is no way for them to pinpoint where it was deliveredall they can accurately state that it was on their truck.I am still out the monies or product, I want one or the other
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Sorry, I did make a small error in my previous messageEbay states that returns for refunds are accepted days from original delivery (in this case, delivery happened in early February, customer did not send unit back for a refund until JuneAnd please note in the warranty on the last message that states FSdoes not pay for additional work done on the vehicle that the customer is demanding

If the customer would like, I can post the signed warranty agreementWe offered a refund within the day period, but customer refused and asked for a replacementAfter the day period ended, we offered the store credit in accordance to the agreement signed at the time of purchaseThe store
credit has already been applied to the customer's account

Hello,I just listened to the phone call where you think you were hung up on- I assure you that no one hung up on youOur call simply was disconnected- I just listened to the representative try to see if you were still on the lineWe tried to call back but were not able to get throughThe reason
that you are not eligible for a refund is that it has been more than days from purchase- after that a store credit is availablePlease refer to the warranty that you signed at time of purchaseI can post that here if you need a copy and so that the Revdex.com can see it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I finally got a call from the head manager MrC***, we communicated back and forth a day or two and I think we have come up with a solution MrC*** is giving me a full refund after they receive their ECM computer back from me which is in route to them and according to *** it arrived today MrC*** stated as soon as they get it back they will issue my refund within a day or two *** tracking # for the ECM is *** As soon as I receive my FULL refund Via my checking account (debit card) I will then come back in here and give a good reply Thanks Mr.C***!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It was clearly stated that we did not program this unit and were unsure if it needed to be programmedYou agreed that you would get it programmed if you needed to- the unit can be installed at a dealership and programmed there using a TechIf you are unable to have this done, please return the unit to us for a refund minus the stated fees that were agreed to when the warranty was signedPlease let me know if you need the return addressAs soon as we get the unit back we can process a refund, but we do need it to be returned to us first

While the customer states that the item was defective, we were not able to reproduce any errors offboard (without having the vehicle in hand)We did resell that unit at a lower cost to a local customer and they have not had any problems yet!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: My complaint is that the company is offering a refund of $for an item that cost me $ I have restated my complaint in plain language numerous times and yet, the company refuses to acknowledge or address said complaint Until the company states specifically in plain language that upon receipt of my returned merchandise that they will unconditionally issue a full refund of $187.49, my complaint will remain open
*** ***

I'm so sorry for any inconvenienceAll our programmed PCMs/ECMs are refurbished here in our shop- however if you would like, you are more than welcome to return the unit to us according to our warrantyI have already sent the return information to the email on file on the order- if you don't see
that please just let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They sent the same p.c.mover and over again, telling me that they checked it and there was nothing wrong with it. There is either something wrong with the p.c.mor they never programmed it correctly. I would like my money back. $is a lot of money for a man that has been on a disability income since my surgery in January. I can hardly pay my bills and since this p.c.mwas supposed to be such an easy swap out, I'd hope to sell car to pay for medical cost. I could understand if they had sent me different p.c.m.'s, and they had failed but they sent the same one over and over again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***