Integrated Construction & Sitework LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tracking number *** via *** with delivery confirmation shows deliveryPlease contact local postmaster in order to file a complaintOnce a tracking number is scanned as delivered, *** will not allow us as the shipper to file a claim; only the receiver is able to do this

Before purchasing, we did inform the customer that we did not believe this unit would function due to the motor swapCustomer acknowledged that there would be no warranty on this item- we have the recorded phone callCustomer requested unit be returned to them in order to bring it back to the
"technician" that was working on it previously

I do apologize for the 1-day delay- we did upgrade your shipping speed at no extra costThis unit was purchased by the customer for diagnostic purchases (they seemed to be unsure if the PCM was the problem) it was not because the original problem was still present- AC not working and engine had
misfiresThe return fees were disclosed on the website (***), through the receipt sent immediately after purchase, when the customer used our RMA form, and again over the phone (which is a recorded phone call)The person over the phone agreed with the return fees and accepted the return shipping label that we provided

Revdex.com:
No I only made one complaint and yes I did
receive my refund but I had already filed the complaint
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *

Customer purchased this unit late on 5/**/(not 5/*/as the complaint states)It was Memorial Day weekend and we were closed until Tuesday 5/**/We do have a stated 1-day handling timeWhen we realized we had a problem with the VIN on the order we checked with the customer and got the
order correctedCustomer did not choose to ask to be refunded for the cost of overnight shipping at that point so we continued with the shipmentIt was delivered the day after it was shipped as requestedSince the money was already paid to the courier, we are unable to refund those fundsI can offer a $store credit for a future purchasePlease let me know if there's anything else that I can do to help

In our warranty policy (which customer signed on Jan ***, 2017), we state that item must be returned within days to receive a refundAfter that, customer has option of in-store credit or a replacementItem was not returned until June (approximately months after purchase) and the warranty was explained and customer agreed to store creditOnly after that did he file this complaint. I can post the signed agreement with confidential info blocked out if necessary

In addition to this complaint, the buyer filed a dispute with *** who ruled in our favor on dispute ID: ***

Did you receive the return information in the last message?

We replaced the unit in good faith even though there was no indication of anything besides user error in installationAs stated by the buyer, there were itermittent security issues with the original unit and a repair facility (direct quote from the customer) "can not find the problem"If the buyer
consents, I can post the return form (with all personal information redacted, of course) At this point, according to the signed warranty form that the customer agreed to, the buyer is no longer eligible for a cash refund, but I would be willing to offer a store credit minus the applicable fees if the item is returnedHowever, until the return is sent back to us, unfortunately there is nothing we are able to do at the moment

We do not offer unconditional returnsYou agreed at the time of sale and when signing the warranty that a refund would be sent to you when the item is returned within days from date of saleWe are now well over days from date of saleI offered to show you on the Taurus here that there is nothing wrong with the unit that we sold you- if you would like to pursue anything from the dealership that was unwilling or unable to perform work that you paid and waited for, I think you shouldAgain, I cannot do anything at all until the unit is returned to us. If you like, I can post the signed warranty form with your personal info blocked out in case you no longer have a copyI still welcome your return and will leave my offer to you open

As stated in the eBay listing, customer has days from date of purchase to return unit for refundCustomer did not return item for refund until June after purchase in FebruaryAt this point, we can send the item back to customer at no cost or apply a store credit. Please see listing with
warranty here: ***

Good afternoon, Please see the model number on the official Chrysler Part number update chart here ***The model number that the customer ordered from us is for a manual- we simply shipped what the customer ordered! We do
have a day return policy for refunds- if returned after that we have an option for store credit or a replacementAs a courtesy we did replace the unit once at the customer's requestThe first request from the customer came about days after purchasePlease let me know if there's anything else that I can do to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
This took over days because your product did not workI went through three of themAnd then you Flagship one forgot to send it out for four daysAnd then the holidaysIf the product doesn't work I don't feel I should have to pay for anythingAnd your product did not workThe old computer the original computer I got reflashed and works fineYour three computers you sent me you refreshed and none of them workedOne did work for two days and that was it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have just confirmed with our payment services and this payment has been refunded in fullI'm sorry that you did not have a pleasant experience with usIn addition to the refund, I would like to offer a $store credit on a future purchase should you decide to give us another chancePlease let me know if there's anything else that I can do to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since we clearly can not come to a resolution, please send me the original part That way I will have something since you have my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I'm sorry but there must be some confusionThe refund was processed on Dec ***, (more than a week ago)We offered a replacement but you asked for a refund which was processed according to the signed warrantyPlease let me know if there's anything else that I can do to help

This item was delivered on Friday Nov ***We upgraded the customer to *** Overnight shipping at no cost to the customer*** Tracking number is: ***

We are unable to process any refund without a return, this customer seems to not want to return the itemIf there is a problem with the security system (PATS, passive antitheft system), there is a problem either with the dealership's work or a problem on the vehicleThe "brain" of the PATS system
is located inside the instrument cluster, not inside the part that was sold to the customerWe offered to walk the dealership through the security relearn but the customer was not interestedWe are currently awaiting a return and will process that as soon as it is returned

Unfortunately this is not what occurredI have it on a recorded phone call that the customer sold the vehicle in question while we were programming and testing a unit- cancelling the order because they no longer wanted the part that was orderedSince we had already begun to work on a unit for the
customer and had put time and labor into it the restocking fees were charged on the refundThe programming fees were waived, howeverPlease let me know if there's anything else that I can do to help