Intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I did receive all refunds and resolutions are closed per your message; just wanted to followup that I have received all monies due back.  Sincerely, [redacted]

US Search solely collects and compiles the public records and publicly available information.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit...

filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the US Search database, as well as affiliated sites.We recommend Ms. [redacted] review our privacy policy located on the US Search website at https://www.ussearch.com/about/privacy. Identity verification is an important step toward fraud prevention.  We don’t want anyone to remove records of other people.  Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.  US Search is constantly updating its database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Complaint# [redacted] Consumer name: [redacted]   We are in receipt of the complaint filed by Ms. [redacted] regarding her claim that Intelius charged her full price rather than a discounted price for a reverse phone search report.   Intelius customers are presented with a two-tier pricing...

structure when purchasing reports on the Intelius website. Each offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $29.95 (plus applicable taxes) going forward.   According to our records, Ms. [redacted] selected a one-time purchase at the full standard report price of $4.95 on February 17, 2017. Had Ms. [redacted] selected the discounted price, her order would have included a 7-day trial in the Premier Plus membership and, if she didn’t wish to continue with the trial, a cancelation fee of $7.95 in addition to her original fee of $.95 for a total of $8.90. A copy of the offer Ms. [redacted] was presented when she made her purchase is attached for your review.   Additionally, per the Terms of Service Ms. [redacted] agreed to at the time of her purchase, Intelius has a no refund policy. As such, we are unable to provide her with any refund at this time.   This information should successfully resolve Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer...

selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  As requested, the Intelius Premier Plus Membership was canceled on 6/13/2016 and a refund was issued for $29.95.  An additional refund totaling $89.85 was refunded on 6/20/2016.  The additional refund will appear on Mr. [redacted]’s statement ($29.95x3) in one of the next two billing cycles, depending on the closing date.  Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come...

from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms. [redacted] to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the People Search Report with the Single State Criminal Check, Business Profile Summary, and Phone and Address Check, we have processed a refund in the total amount of $26.80 to her account on 11/24/2015.  This refund ($3.95, $22.85) will appear on her statement in one of the next two billing cycles depending on the closing.  Again, all charges have been refunded.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Hello!   I have resolved the problem with Intelius and I have already been reimbursed by my bank.    Thank you for all of your help.   You really solve problems fast!   Regards,   [redacted]

Intelius is not an international service, we are a U.S. based company who generally services consumers in the United States.  After further review it appears that Mr. [redacted] is accessing our site from outside of the United States which we believe is why he is having difficulty.  Once Mr. [redacted] returns to the U.S. he should be able to utilize our services.We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide...

different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Complaint #: [redacted] Consumer:  [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted] in connection with a Background Report she ordered on October 24, 2017 on the Intelius website.   Prior to purchasing her report, Ms. [redacted] was specifically notified what...

information would be provided if it was available. Intelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available information. The data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.    Per the Terms of Service Ms. [redacted] agreed to upon the completion of her purchase, Intelius has a no refund policy. However, a customer courtesy, I have provided Ms. [redacted]’s PayPal account with a refund of $39.95 on October 31, 2017. Ms. [redacted] should note this refund in her account within the next several days depending on Paypal’s internal refund policy.   This information should successfully resolve Ms. [redacted]’s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Complaint # [redacted]
Consumer: [redacted]
 
We are in receipt of the consumer complaint filed by Ms. [redacted]. Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies. ...

For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy.
 
Per Ms. [redacted] request, we have removed her information from the Intelius database, as well as our affiliated websites. However, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating its database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. 
 
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.
 
This information should successfully resolve Ms. [redacted] complaint.  Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].
 
Sincerely,
 
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
www.intelius.com

Complaint Number:  [redacted] Consumer Name: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted] in connection with her dissatisfaction with a Background Report she ordered on July 21, 2017 on the Intelius website.   Intelius is an online public information...

website. The information we provide is gathered from public records and publicly available information via local, state, federal and other agencies. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources. However, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete.   The report that Ms. [redacted] purchased included her search subject’s contact, information, including address, email and phone records, family members, employment and educational history and social network profiles. In addition, a Background report will provide criminal, civil and marital history, if the information is available from the state in which the individual resides or if the individual has this information to report.   The Terms of Service which Ms. [redacted] agreed to when she purchased her report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other information. The data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individuals. WE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESS. ANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.”   This information should successfully resolve Ms. [redacted]’s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Complaint Number:  [redacted] Consumer Name: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted] in connection with his dissatisfaction with the Nationwide Criminal Search Report he ordered on May 25, 2017 on the USSearch.com website.   USSearch.com is...

an online public information website. The information we provide is gathered from public records and publicly available information via local, state, federal and other agencies. This data is compiled into a comprehensive public record search that USSearch.com maintains with active updates from its sources. However, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete.   The Terms of Service which Mr. [redacted] agreed to when he purchased his report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other information. The data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individuals. WE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESS. ANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.”   Additionally, the report that Mr. [redacted] purchased in the amount of $24.95 specifically stated the types of information that would be included in the report, if it was available. A copy of the offer is attached for your review.   This information should successfully resolve Mr. [redacted]’ complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.USSearch.com.com

Intelius’s policy is to use all applicable means to deliver the information service to our customers.  The information we provide is gathered from selected public records and other sources.  Local, state, and federal agencies make updates to public records.  The information can come...

from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.  This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Ms. [redacted] to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the Phone Report, we canceled the pending charge of $0.95 on 10/21/2015.  This will reflect on her statement in one of the next two billing cycles depending on the closing. Additionally, the Intelius Premier Plus 7-Day Pass was canceled and the charge of $7.95 for the 7-Day Pass was not charged.  No future membership charges will occur.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Complaint# [redacted] Consumer name: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted] in connection with Intelius’ pricing structure.   Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. ...

Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.  If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership.   According to our records, Mr. [redacted] contacted the Intelius customer care department on February 28, 2017, which was still within the 7-day trial membership period. At that time, the representative removed Mr. [redacted] from the Premier Plus membership program and suspended the impending $7.95 cancellation fee. Additionally, the representative refunded Mr. [redacted]’s initial discounted $.95 search report fee. Mr. [redacted], therefore, wasn’t charged any fees in connection with the search her performed on the Intelius website on February 21, 2017.   This should resolve Mr. [redacted]’s complaint.  If you have any questions or need additional information, please feel free to contact me at [email protected].    Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer...

selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  The Intelius Premier Plus Membership was canceled on 1/30/2016 and a refund was issued for $29.95 on 2/12/2016.  The refund will appear on Ms. [redacted]’s statement in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.  Ms. [redacted] will only be charged $0.95 for the People Search Report.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint # [redacted]
Consumer: [redacted]
 
We are in receipt of the consumer complaint filed by Mr. [redacted]. 
 
According to our records, Mr. [redacted] purchased several additional in [redacted] reports, including two Criminal Checks and a Nationwide Federal Criminal report on the...

same individual on September 22, 2016.  These additional reports are not covered under Mr. [redacted]’ Intelius Premier membership.  As such, Mr. [redacted] was charged for each additional add on report he ordered on the above-referenced date.
 
On September 25, 2016 Mr. [redacted] emailed the Intelius customer care team. Per the Intelius Terms of Service, all fees are non-refundable, however, as a matter of customer courtesy, the Intelius customer care agent provided a refund to Mr. [redacted] in the amount of $73.65.  Mr. [redacted] should note this refund on his financial billing statement within the next five to seven days depending on his financial institution’s internal refund policy.
 
This information should successfully resolve Mr. [redacted]’ complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].
 
Sincerely,
 
Tara M[redacted]
Sr. IP & Marketing Compliance Manager
www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide...

different levels of information about individuals. We would be more than happy to remove Mr. [redacted]’s information from our database; however, we were unable to locate any information for him.  It would be helpful if Mr. [redacted] would reply with the URL where his information appears and to include the cities and states which appear next to his name.  Once we have located Mr. [redacted]’s information, we will be able to remove it.We recommend Mr. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We can submit a removal request to Google.com on Mr. [redacted]’s behalf.  If he would like us to do so, we ask that he respond with the Google.com URL where he sees the search results he wants removed.  Additionally, it would be helpful if Mr. [redacted] provided the exact search criteria he entered into Google.com which generates the listing.  Once we receive this information we will submit a removal request on Mr. [redacted]’s behalf to Google.com.Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

After searching for Ms. [redacted] information, no results were found.  Ms. [redacted] request to opt out would have been processed after we received her letter in the mail.  All letters which contain requests to opt out are destroyed once they are completed.  If Ms. [redacted] finds more information for herself in the future, we will be happy to remove it upon request.We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]