Intelius.com

Complaint# [redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted] in connection with Intelius’ Premier Plus Trial Membership.   Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. Each...

offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $29.95 (plus applicable taxes) going forward.   Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.  Below, I have outlined the process and various places in which Intelius notified Ms. [redacted] of the membership offer and details.   On June 26, 2017, Ms. [redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membership. Ms. [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information page. Additionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $29.95 (plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month credits. Ms. [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A copy of the purchase page is attached for your review.   The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states:   “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps:   ·         Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-2727.   Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.”   Shortly after her report purchase, Ms. [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius account. This email contained the amount Ms. [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership.   According to our records, Ms. [redacted] canceled her free trial within the initial 7 days and was only charged $7.95 for the trial membership. Per the Terms of Service Ms. [redacted] agreed to upon the completion of her purchase, Intelius has a no refund policy.   Since Ms. [redacted] removed herself from the Intelius Premier Membership, no subscription charges are currently associated with her Intelius account and no monthly fees will be charged to credit card unless she proactively signs up for a subscription membership plan sometime in the future.   This information should successfully resolve Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.  They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.  When a customer...

selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.  The billing details are reiterated on each page during the purchase process.  By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.  As requested, the Intelius Premier Plus Membership was canceled on 12/27/2016.  As stated within the Terms and Conditions which Ms. [redacted] agreed to during her report purchase, Intelius has a no refund policy.  However, as a matter of courtesy I have refunded the last four charges of $29.95 for the Intelius Premier Plus Membership.  The refund will appear on Ms. [redacted]’s statement ($29.95x4) in one of the next two billing cycles, depending on the closing date.  No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Intelius is not currently offering gift cards for purchase, however, we would be happy to add search credits which match the value of his gift cards to his account.  We ask that Mr. [redacted] respond with the type of report he would like to receive.  Once we receive his response, we will...

add the search credit. Additionally, with the information which has been provided to us, we were able to locate an account for Mr. [redacted].  We have confirmed that no purchases have been placed on his account.We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide...

different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Complaint# [redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted] in connection with Intelius’ Premiere Plus Membership.   Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. Each...

offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $29.95 (plus applicable taxes) going forward.   Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.  Below, I have outlined the process and various places in which Intelius notified Mr. [redacted] of the membership offer and details.   On May 30, 2017, Mr. [redacted] purchased a discounted People Search Report with an Current Phone & Address Report add-on in the amount of $.95 and $1.95 respectively. The discounted report for $.95 included a 7-day trial membership of the Premier Plus membership. Mr. [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information page. Additionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $29.95 (plus applicable taxes) if he did not cancel his 7 day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month credits. Mr. [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A representative example of the purchase page showing the disclosures Mr. [redacted] would have seen when he made his purchase is attached for your review.   The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states:   “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps:   ·         Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-2727.   Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.”   Shortly after his report purchase, Mr. [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius account. This email contained the amount Mr. [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership.   According to our records, Mr. [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membership. As a result, his credit card was charged $29.95 on June 7, 2017 in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase.   Per the Terms of Service, Intelius has a no refund policy. However, as a matter of customer courtesy, I have provided Mr. [redacted] with a refund of the $29.95 membership fee charged to his account on June 7, 2017. Mr. [redacted] should note this refund on his account within the next 30 days depending on his financial institution’s billing cycle and internal refund policy.   This information should successfully resolve Mr. [redacted]'s complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted] in connection with Intelius’ Premiere Plus Membership.   Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. Each offer...

includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $29.95 (plus applicable taxes) going forward.   Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.  Below, I have outlined the process and various places in which Intelius notified Mr. [redacted] of the membership offer and details.   According to our records, Mr. [redacted] initially purchased a People Search Subscription on May 29, 2011.  Mr. [redacted] contacted Intelius in January 2012 and requested that this membership be terminated.  Per his request, a customer care representative cancelled this account on January 30, 2012.   On March 13, 2016, Mr. [redacted] purchased a discounted membership in the amount of $4.95, which included a 7-day trial membership of the Premier Plus membership. Mr. [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information page. Additionally, he was required to manually select a checkbox on the payment information page before he could complete her report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $29.95 (plus applicable taxes) if he did not cancel his 7 day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month credits. Mr. [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each).   The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states:   “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps:   ·         Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-2727.   Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.”   Shortly after his report purchase, Mr. [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius account. This email contained the amount Mr. [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership.   According to our records, Mr. [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius customer care team about his membership prior to the expiration of his trial membership. As a result, his credit or debit card was charged $29.95 on March 21, 2016 and every month thereafter in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase.   On March 21, 2017 Mr. [redacted] contacted us and requested the cancellation of his Premier Plus membership.  Per his request, his paid membership was cancelled and no further membership fees will be charged to his account unless Mr. [redacted] proactively enrolls in another membership program. Per the Terms of Service, Intelius has a no refund policy. A copy of Mr. [redacted]’s membership record is attached for your review.   This information should successfully resolve Mr. [redacted]'s complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted]
I am rejecting this response because: of a request from the business.The last 4 of the card used is [redacted].
Sincerely,
[redacted]

Complaint# [redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted] in connection with Intelius’ Premiere Plus Membership.   Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. Each...

offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $29.95 (plus applicable taxes) going forward.   Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.  Below, I have outlined the process and various places in which Intelius notified Mr. [redacted] of the membership offer and details.   On September 19, 2017, Mr. [redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membership. Mr. [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information page. Additionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $29.95 (plus applicable taxes) if he did not cancel his 7-day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month credits. Mr. [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each). A copy of the standard purchase page is attached for your review.   The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states:   “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps:   ·         Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-2727.   Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.”   Shortly after his report purchase, Mr. [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius account. This email contained the amount Mr. [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership.   According to our records, Mr. [redacted] canceled his free trial on September 19, 2017 and was charged $7.95 for the trial membership per the terms he agreed to upon his original purchase. Since Mr. [redacted] canceled his trial membership, he no longer has a subscription with Intelius.   Per the Terms of Service, Intelius has a no refund policy. However, as a matter of customer courtesy, a customer care agent provided Mr. [redacted] a refund of his $7.95 trial membership fees on October 2, 2017. Mr. [redacted] should note this refund on his account within the next 7 to 10 days depending on his financial institution’s billing cycle and internal refund policy.   This information should successfully resolve Mr. [redacted]’ complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [redacted]@intelius.com.   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Therefore I'm not agree after certain time my personal information will be available in the web again, was really dificult for me find the way to request to the company Intelius remove my personal information, I'm totally dissapointed with my personal information like my Adress, birthday and my name is setting on the web like public information and companies make this a good bussiness, thank you and definitely I will constantly checking it if this occur more times I will submit another complaint to Revdex.com. Sincerely, [redacted]

Intelius solely collects and compiles the public records and publicly available information.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.Again, we recommend Mr. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Complaint# [redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted] in connection with Intelius’ Premiere Plus Membership.   Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website....

Each offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will only be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $29.95 (plus applicable taxes) going forward.   Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.  Below, I have outlined the process and various places in which Intelius notified Ms. [redacted] of the membership offer and details.   On October 14, 2016, Ms. [redacted] purchased a discounted membership in the amount of $1.03, which included a 7-day trial membership of the Premier Plus membership. Ms. [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information page. Additionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $29.95 (plus applicable taxes) if she did not cancel her 7 day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month credits. Ms. [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each).   The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid Services. Under this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted). Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscription. If you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps:   Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-2727.   Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.”   Shortly after her report purchase, Ms. [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius account. This email contained the amount Ms. [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership.   According to our records, Ms. [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membership. As a result, her credit or debit card was charged $29.95 (plus applicable taxes) on October 22, 2016 and every month thereafter in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase.   Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, an Intelius customer care representative provided Ms. [redacted] with a refund on February 24, 2017 of her last three months’ membership fees in the amount of $97.83. Ms. [redacted] should note this refund on her account within the next 30 to 60 days, depending on her financial institution’s billing cycle and internal refund policies. We are unable to provide Ms. [redacted] with any additional refunds.   Additionally, we have investigated Ms. [redacted]’s claims of fraud and could find no evidence of fraud on her account. Ms. [redacted] has had an Intelius membership since 2005 and has had previous paid monthly memberships for related services.   This information should successfully resolve Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer name: [redacted]   We are in receipt of the complaint filed by Ms. [redacted].   According to our records, Ms. [redacted] was refunded $6.95 on March 27, 2017 and $33.00 on April 5, 2017. Ms. [redacted] should note this refund on her account within the next 30 to 60...

days, depending on her financial institution’s billing cycle and internal refund policies. A copy of the refund transaction is attached for review.   This information should successfully resolve Ms. [redacted]'s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

We are in receipt of the consumer complaint filed by [redacted].Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search...

engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend [redacted] review our privacy policy located at http://www.peopleconnect.us/privacy. Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating its database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

The billing cycle is determined by the financial institution.  However, our records indicate the refund was accepted by Mr. [redacted]’s financial institution on 9/3/2016.Again, the Intelius Premier Membership was canceled on 8/30/2016 and a refund of $32.35 was issued on 9/2/2016.  There will be no future membership charges.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

While it is free to search on our website, there is a cost associated with the purchase of a full report.  There is a three-step checkout process which describes, in full, the product pricing as well as the purchase options.  We do display preliminary search results at no charge.  We...

provide this partial information so that customers can ensure that they are purchasing information on the correct individual.  Additionally, there are numerous referral websites which provide customers basic information at no cost.  These websites will provide Intelius.com as an option for purchasing more extensive information.  If a user chooses to go to Intelius.com, the full report contents will be provided for a charge.  The cost of each report varies and is provided upon purchase.  Please visit http://www.intelius.com/all-products.html for a full list of the products and services we offer through Intelius, Inc.We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Complaint: [redacted]I am rejecting this response because:
Unacceptable reply, I should not have to worry about my personal information being public by you without my consent nor should I have to keep checking your website to ensure this will not happen again in the future because you do not have my consent to make it public. Also, I should not have to provide you with more personal information, such as my drivers license number, to have my information removed in which I did not provide with my consent for you to make it public. Again, your course of action in not holding your company accountable for publishing my information without my consent is unacceptable.
Sincerely,[redacted]

Complaint #[redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted]. Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies. Public...

records are available from the official public records custodian or repository to anyone who requests them. In addition to public records, personal information may be publicly or commercially available. Publicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sites. For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy.   While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license.   Per Ms. [redacted]’s request, we have removed her information from the Intelius database, as well as our affiliated websites. However, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.    Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.   This information should successfully resolve Ms. [redacted]’s complaint. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Intelius collects and compiles public records and publicly available information.  Local, state, and federal agencies make updates to public records.  The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings,...

court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms. [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing a request to opt out.   To do this, we request that proof of identity be submitted along with the removal request.  Proof of identity can be a state issued ID card or driver's license.  When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.  However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.  If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary.  Intelius is constantly updating their database with new public records.  It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request.  While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request.  We appreciate your cooperation in resolving this issue and apologize for any inconvenience.

Intelius’s policy is to use all applicable means to deliver its information services to its customers.  The information we provide is gathered from selected sources of public records and publicly available information.  The data is compiled into a comprehensive public record search that...

Intelius maintains with active updates from its sources.  Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurate. We want Ms. [redacted] to be fully satisfied with her purchase from Intelius.  Since she was not completely satisfied with the Nationwide Criminal Check, we canceled the charge of $39.95 on 11/18/2016.  This will reflect on her statement in one of the next two billing cycles depending on the closing. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.