Intelligent Networks Corporation

We are in receipt complaint ID [redacted] from [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below is the account history that I have reviewedThe order was placed by Mr [redacted] who identified himself as the Owner of the company on June 8th, The client spoke with a member of Business Development and then went through a third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsA confirmation email was sent and an additional “Ad is Live” email was also sent on June 15th, to [redacted] notifying the client that work was completed as orderedEach of these emails shows Read ReceiptsA member of our client care team contacted the client the following day for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardWe were unable to reach the client that day and left a voicemail with our contact information and reason for the callThe client also was sent a follow up email request same day regarding keywords and logo inclusionOn June 20th, we received an email from the client asking what was ordered and by whomAs the Client Care manager was away for a family emergency, the file was followed up by another agent on June 21st, who left a voicemail asking the client to contact us back at his earliest convenienceOn June 23rd , 2016, we finally were able to touch base with the clientWe were informed that he never ordered the service and that we must have altered any order verification in order to make it look like he hadWe informed the client that the order verifications are done in accordance with FTC regulations and are not allowed to be altered or tampered withWe received an additional email from the client on June 28th, asking when the order was placedA member of Client Care contacted the client once more and re-explained when the order was placed, the service that he ordered, and also offered to help set the client up on monthly installments should he need themThe clients’ listing remains live on [redacted] in accordance with our TOS and the agreement with the client on June 8th, I am unsure why the client ordered a service that he had no intention of paying forEven if the client had changed his mind, he had ample opportunity to inform us of that so that we could have minimized the costs incurred as a result of his orderWe are including a copy of the recorded order verification for the Revdex.com’s filesIt shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered, the costs involved and a clear commitment to pay for servicesI am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, and I encourage Mr [redacted] to contact our offices at his earliest convenienceWarm regards, Jonathan H [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] I had taken the time to review the clients file in detail as the description of events described by Ms [redacted] does not match with anything found through the recorded order verification, nor the client care notes, or even the Quality Assurance and review notes The order in question, was purchased by the Head Chef of the location [redacted] for [redacted] on November 4th, The employee at the time of order claimed to be authorized to make advertising purchases for the companyThe online listing information, term and invoice amount was agreed to with a sales representative from our business development departmentA second call was placed by our quality assurance agent to confirm that an order was in fact being placedThere was no mention of any previous service at any point in time nor has this ever been mentioned in any of the conversations or file notes in our systemIn fact, Ms [redacted] agrees that her employee did order the service after hearing the full recorded verificationOn December 1st, 2015, we were informed that Mr [redacted] was not authorized to order the services by Ms ***We attempted to explain the benefit of our services but were informed that [redacted] would not be requiring themAs a result of this conversation, we voided the invoice in our system the same day per her request and, also per her request, forwarded a hard copy in the mailDespite all of the above, we are now in receipt of this complaintWe would like clarification on the following points if possible, as we are always willing to learn and improve our customer experienceIs Ms [redacted] filing a complaint against our business because her employee ordered a service that he was not authorized to do in the first place? Or is she filing a complaint because we closed the file per her request? We are uncertain as to the reasoning behind the complaint itselfAt this point we have incurred costs as a result of her employee’s actions and yet have agreed to absorb them so we are at a loss as to the rationaleI honestly fail to see where our Client Care team failed this client in any wayIf the client has any additional concerns regarding this matter, we would be more than happy to learn from their experienceWe hope the client accepts our apology for any inconvenienceWarm regards, Jonathan HVP CORPORATE AFFAIRS

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI hope the Revdex.com takes the time to listen to the recordings [redacted] ***, our employee, never agreed to any payment terms or servicesThey use tactics to make it seem like they are requesting information like a logo, address, etcWhen someone provides that information, they claim it is an acceptance of their services and termsI wish not to have any further contact with their company due to the fact that they use a recorded line and claim that anything you say can be used as confirming their servicesIf they truly wish to speak to us, they can talk with our attorneyOur desired outcome and resolution still stands: we wish this company to no longer contact us and drop the invoice they have claimed they have done work forWe also ask that they remove our company from their directory and if they are doing any services that they stop them immediately They claim they were already doing work for us from the first day they calledThey claim they have done SEO work for our website when we never gave them any access whatsoever to our websiteOur website has shown no changes or extra traffic, which leads us to doubt they are actually providing any services other than a listing Regards, [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified himself as the Owner of [redacted] *** [redacted] on December 2nd, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsA member of our client care team contacted Mr [redacted] on December 11th, for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardIn addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itselfOn January 7th, 2016, our accounts receivable department contacted [redacted] regarding payment status and were informed that [redacted] was not availableWe attempted to contact the client again on January 27th, February 10th, and March 1st, however none of our calls were returnedOn March 14th, we were able to contact Mr [redacted] and were informed he would be sending a series of post-dated checks to handle the outstanding invoiceOn March 24th, 2016, we contacted Mr [redacted] and were informed that he had not sent the checks as he was waiting on additional funds before he could issue paymentWe attempted to contact the client again in April, May and June with the client not returning our calls which resulted in the file being transferred to IC System a professional third party collection agencyWe are including a copy of the third party recorded order verification for the Revdex.com’s filesIt clearly shows the client confirming the order that he placed with the agent, including pricing amounts and termsWhile we are more than willing to help the client resolve the current situation, our agreement with IC Systems stipulates that we direct clients to their officesWarm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do not wish to have any compensation and do not want anyone from Intelligent Networks to contact me or anyone at my business againRegards, [redacted]

We are in receipt of the customer complaint response dated April 15th, by [redacted] ***We do understand the customers concerns regarding the numerous calls all offices face during any given dayWe have those same calls come into our offices as wellIn this instance though, John Higgins did order the service on December 2nd, We have offered the client on repeated occasions to provide them with proof the order was actually placedIn each instance we were refusedAt this point our concern as a business is not with the client’s outstanding invoiceOur concern rests with the clients’ continued declaration that no order was placed at allTo this, we offer a compromiseWe ask for the opportunity to prove that the client did in fact order the serviceIn exchange we will void the outstanding invoice and close their filePlease feel free to contact a member of our client care team to help you with this fileWe go to great lengths for our clients and try to differentiate ourselves from our competitorsIf the client has any additional concerns regarding this matter, we would be more than happy to learn from their experienceWarm regards,Jonathan Higgston VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who did identify herself as the marketing person with authority to purchase for [redacted] on May 11th, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsA member of our client care team contacted Ms [redacted] on May 23rd, for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardThe client care representative followed up by email to [redacted] We have been trying to resolve this file since June but the owner has repeatedly claimed that the person who handles marketing is not authorized to make marketing decisionsThis despite the fact that the third party recorded order verification clearly shows that the client is authorized, agrees to the invoice amount and payment termsWe have offered reasonable settlements over this time period to cover costs that we incurred while still providing the full service for the clientFinally, on October 12th, 2016, one of our collection’s staff opted to contact the client as a courtesy one last time in order to prevent the file being transferredWe are now in receipt of this complaintAt this point this file has been transferred to IC System, a professional collection agency for further handlingA copy of the recorded order verification is being provided with this response to the Revdex.com for its filesWe have been more than willing to find a solution for the client over these last five (5) monthsI am hopeful that we can find a solution that works for the client and doesn’t violate our Terms of ServiceJonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] , the [redacted] on March 16th, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsDue to the clients job title, she was asked if she was authorized to make purchases for the company to which she replied that she wasA member of our client care team followed up with the client for additional keywords and logo inclusion on March 20th, At that time we sent subsequent emails and reminders to [redacted] On March 27th, during a follcall the client informed us that there was no price given at the time of saleA ticket was opened and the third party recorded order verification was played for the client twiceThe price was clearly disclosed as well as a promotional discount given at the time of sale for payment by credit cardWe clearly disclosed who we were with the sales representative and during the order verification processIn addition there was a clear understanding during the order verification that the client was authorized to purchase for the company and understood the invoice amount and that it was due on receiptDespite the facts described above, our client care representative sought to help the client by trying to find possible solutions including simply covering costs incurred, or keeping the service for a discounted amountNeither solution appeared to be acceptable for the client and we were transferred to Lonnie Stewart who informed us that Jodi Stewart was just a receptionist and had no authority to orderWe offered the client a fair and reasonable solution to resolve the issue while respecting the fact that we incurred costs as a result of the order being placedWe remain willing to help the client however it does take both partiesI encourage the client to reach out to our offices at his earliest convenienceWarm Regards, Jonathan H [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified himself as the person with authority to purchase for [redacted] on May 24th, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsDuring this process, the client was clearly asked if they had the authority to purchase for the company to which he replied that he wasA member of our client care team contacted Mr [redacted] on June 1st , for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardThe client care representative followed up by email to [redacted] We received an email response back from the client asking for a reminder of the keywords given at the time of saleThe client care representative emailed back the requested informationIn addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itselfOn June 16th, 2016, Our accounts receivable department contacted [redacted] regarding payment status and spoke to [redacted] in accounts payableWhen we mentioned the outstanding invoice the call was terminatedWe attempted to contact the business on June 17th, 2016, June 21st, and July 1st, with no returns to any of our messagesOn July 8th, we were able to touch base with [redacted] who informed us that [redacted] should not have ordered the listing and stated that they would not be paying for the serviceOur accounts receivable agent attempted to explain that costs had been incurred as a result of the order but the call was terminated once moreWe have attempted to contact the client to discuss the outstanding invoice but each time our calls have been ignoredWe are including a copy of the recorded order verification for the Revdex.com’s filesIt shows that there was a clear understanding on the part of Mr [redacted] as to what was being ordered and the costs involvedIn addition, the client was clearly asked if he had the authority to order for the company to which he replied “Yes”Filing a complaint because your employee placed an order is not a fair reason to slander another companyAs such, we ask that the Revdex.com review this complaints validityWe are at a loss as to why the client is filing this complaintIf the employee had never purchased for the company before, then we are at a loss as to why he would claim he was able to do soAt this point we have rendered services in good faith as a result of their employees’ actionsWe are more than willing to help find a solution that works for the client while respecting the fact that we incurred costs as a result of their employeeI am certain we can find a solution that works for the client and doesn’t violate our Terms of Service, Warm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First and foremost, we absolutely did contact the company numerous times when we were receiving the invoices for the "service"On top of their numerous calls to us where we did inform them that we had not received or agreed to any service and would not be paying for it Secondly - We already have a company that manages any sort of web-design and advertising needWe would have no need for any additional services to have even wanted or considered this service.Thirdly - The telephone call states we had a complimentary service for monthsHowever we were also being invoiced for $and some change each month? Therefore in the convo trying to lead us to believe we had the service alreadyeven though we did not, nor had been receiving any sort of invoicing from this company up until after this phone callIt is also plainly asked if this was a sales call, and the woman replies well yes, and no???I also rather enjoyed the unprofessional celebratory remark at the end that they forgot to dis-include from the recording marketer #2: "was that a sale?" (in disbelief) marketer #1"absolutely!" After submitting my complaint against this company, I further reviewed the other reviews and complaints against Intelligent Networks, as well as the Revdex.com issues with getting them to provide any sort of information that they had requested, and it is painstakingly obvious that this company uses bad business practices, and habitually deceives on these phone calls in order to obtain what they consider a "sale".I again request that the invoice be voided, the credit collection attempt to be retracted, and for this company to never contact us againRegards, [redacted]

Robert from the business called on the inquiry lines and gave a response to the complaintThe number on the caller ID was 212.478.6240.He stated that [redacted] (consumer that filed for the company he works for) filed the complaint and did not know the issue was resolved alreadyRobert stated that the invoice and services were cancelled 7/16/The company did not have to pay anythingThe CEO of the company ( [redacted] ) called Robert at Intelligent Networks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] In response to Intelligent Networks Corp, The complaint was made at the request of the Owner's wife [redacted] who is also half owner of the companyMrs [redacted] did speak with Intelligent Networks on the phone and stated to them herself that, if the company is unable to provide information about who originally set up the, "complimentary trial," she would not authorize paymentThe owners of the company are completely aware of the situation being that they HAVE communicated with a representative of the companyInterestingly but not surprisingly, their response to our complaint is fraudulentThey have indeed spoken with the ownerWho, I'm sure, would be willing to communicate with the Revdex.com to verify this communicationPerhaps worth checking in on given the extensive number of complaints already received by the B.B.Bon Intelligent Networks Corp for literally the EXACT same, "method," of tricking people into agreeing for servicesAs the owner stated on the phone call with Intelligent Networks, I absolutely am authorized to have someone send an invoice to us on services that we already signed up forSuch was not the case, this timeThe company cannot verify who authorized them to do the initial work and we received no proof of such work ever having been doneYou have been provided with only a portion of the phone callThe complete phone call would include me using phrases such as, "if this is something that was already set up, go ahead and send us the invoice so I can get it to the right person," and the woman stopping the first recording and explaining that she understands that I do not know who set up the account and that all she needs are yes and no responses for the recordingThe entire exchange was manipulated

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified himself as the Operations Manager of Platinum Pools on July 1st, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsA member of our client care team contacted Mrs [redacted] on July 7th, for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardIn addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itselfOur accounts receivable department contacted Mrs [redacted] regarding status of payment beginning July 15th, We were informed that they were deciding whether to pay by credit card or by checkWe were asked to fax over additional copies of the invoice and repeatedly promised payment for the accountMultiple messages were left through August without a returned phone call and finally in September the file was assigned to IC System a third party collection agencyWe are including a copy of the third party recorded order verification for the Revdex.com’s filesIt clearly shows the client confirming the order that he placed with the agent, including pricing amounts and termsThe client’s ad remains live on [redacted] exactly as described on the clients invoiceWhile we are more than willing to help the client resolve the current situation, our agreement with IC Systems stipulates that we direct clients to their officesWarm regards, Jonathan [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Re: ID [redacted] Response to Confusion / Deception Dear Sir, Ms [redacted] stated that this was a renewal for our ELO Page AdvertisementSay it fast and sounds just like [redacted] PagesAsk someone next to you to see if they have an ELO Page Book (ELO Fast) and see what you get(VERY Deceiving)She clearly stated that it was a renewal which is a total statementI have never and will never advertise with ELONever heard of them, contacted them and have no idea what it is or who it is distributed toI do have true “ [redacted] ” Page advertisement and have had for yearsThis ELO renewal is a well thought out racket with trained telemarketersMy guess is that many people, businesses just pay the invoice and have no idea they were just scammed for a so called renewalThen the credit report B.SAlso have them verify the so called freeze timeI think it was only about (1) hourThey reminded me the original conversation was recorded so I recorded the second conversationThey couldn’t believe I wanted to record the second but it was perfectly fine for them to do soI could go on and onTheir invoice will not be paidPlease post this and save someone the aggravationRespectfully, [redacted] President [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] Cordially, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The end result is satisfactory, however, the customer care representative did NOT tell me the invoice would be voided and I have not received a hard copy via U.SMail The customer care representative told me the matter was being sent to the accounting department Thank you for your assistance in this matter Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The recording is not valid, this is the same complaint others have commented on After I complained, I was switched to another deptto verify my information for a follow up review, or response to my complaint.I'm a one man operation, I advertise with ***, ***/ [redacted] ***They still cannot provide me with what they did besides show me a listing with my name and number, which is listed for free with [redacted] alreadyI spend barley that much in advertising for the year overall, It is impossible that I would commit to thisI never provided key words, or logoAfter going through the other complaints, I apparently am getting roped into this as others haveThey have also said they would settle for cost, of @ 384.00, again as stated by other complaintsI initially ignored the emails, thinking it was a scamI have nothing better to do than fight this Regards, [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified herself as the office manager for [redacted] on February 13th, The client spoke with our representative Lynn from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsDuring the order verification the client was clearly informed that there was an invoice for services being sent out to her attentionShe was asked if a purchase order number was required, clearly disclosed that an invoice was coming for $and even offered a discount for payment at the time of saleOrder confirmation emails and invoice reminders were sent to [redacted] per the clients requestA member of our client care team attempted to contact Ms [redacted] on multiple occasions and followed up by email for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardOn February 28th, we spoke with Ms [redacted] and were informed that there was nothing additional to add to the listing and was unsure if theey had received the invoice by mailOn March 1st, we contacted her once more and were again informed that she hadn’t had time to check on the invoiceOn March 10th, we were informed by Ms [redacted] that she was not authorized to order services for the company and that Ms [redacted] was not willing to pay for servicesWe asked to speak with Ms [redacted] to find a solution we were informed she wasn’t availableWe contacted back for Ms [redacted] on March 16th, and a voicemail was left along with a follow up email to please contact our offices to find a solutionOn March 20th, we received an email apparently from Ms [redacted] stating that she was filing a complaint against our businessI am hopeful that we can find a solution that works for the client and doesn’t violate our Terms of Service and invite the client to contact our offices so we can help them close this fileWarm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified herself as the office manager for [redacted] * [redacted] on March 21st, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsAutomated email reminders were sent out to the client at [redacted] given at the time of saleOn March 27th , 2017, Ms [redacted] contacted our offices after she received an email confirming that work was completed for her orderThe client stated that she was confusing our business with one of our competitorsA ticket was opened and the file was reviewed to ensure that we clearly identified ourselves and that both listing information and pricing was agreed toFollowing the review it was determined that there was no confusion at the time of order as we did identify ourselves, clearly disclosed pricing amounts and payment termsIt is possible that the client placed the order and has since changed her mind, and keeping that in my mind, we offered the client two options: to keep the service at our cost price for the term or to simply pay for costs incurred and the current agreement would be cancelledThe client was repeatedly offered reasonable solutions that respected our terms of service and the costs incurred as a result of the order she had authorizedThe client unfortunately refused to work towards a resolutionWe remain willing to help the client however it does take both partiesI encourage the client to reach out to our offices at her earliest convenience so our team can try and help her resolve this fileWarm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and are at a loss as to how we failed this client I have taken the time to review the clients file in detail as the description of events described by Mr [redacted] does not match with anything found through the recorded order verification, nor the client care notes, or even the Quality Assurance and review notesThe order in question, was purchased by the Owner of [redacted] on February 24th, We clearly identified ourselves as Intelligent Networks and also had a lengthy discussion of the service and pricing during the recorded order verificationThe client clearly asked for the invoice to be mailed to his attention knowing it was due on receiptIn fact, he also stated that his wife would most likely be paying for the full year upon receipt as he did not like monthly payments On March 1st, 2016, a member of Client Care contacted Mr [redacted] for additional keywords and logo additions to his advertisingHis slogan of “What [redacted] takes to get the job done” was added along with his website: [redacted] per his requestA follow up email was sent so that he could reply with a copy of his logo for inclusionOn March our agent attempted to follow up with the client and were hung up onWe are now in receipt of this complaintWith respect to our number of complaints, I can only say that we contact on average 14,potential clients per dayI am certain that Mr [redacted] would agree that it is not the complaint or number of complaints that define a company, but it is the integrity and honesty of its responsesIn each case a copy of the recorded order verification has been provided showing orders were in fact placedI would kindly ask that Mr [redacted] contact our offices to review the recorded order verification and allow us to help find a solution that works for him Warm regards, Jonathan H [redacted] VP CORPORATE AFFAIRS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will not pay them any money as Denis did not have any authority to make this decision and upon review of this company it is clear they do this to all their customers How they are allowed to stay in business blows my mind! Regards, [redacted]