Inter-Tec

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer is temporarily suspended, but has been warned that a permanent ban from online play may result if these actions are
repeatedThe customer's ban will expireThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They owe me money for things I can't access
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode. The player was initially temporarily suspended (twice) and was warned (twice) that a permanent ban
from online play may result if these actions continued. This matter should be closed and resolved in favor of our company

The customer states that they purchased a Grand Theft Auto Online Shark Card but that ‘No where on the shark cards does it say for online use only.’ This is not accurate as all Shark Cards are identified as Grand Theft Auto Online in-game items, are marked with the Grand Theft Auto Online logo, and Grand Theft Auto Online is by its very nature online onlyThis is clear by reviewing the product page at *** which also states “Purchase Shark Cash Cards to gain in-game GTA dollars to spend in GTA Online.” This complaint should be resolved in favor of the Company and this is our final comment on the case

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for violating the game terms and licenseWe do not provide exact details as it would make it easier for cheaters to abuse our system. The customer’s ban is permanent and will not be overturnedWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our last comment on this matter

This is a support issue and should be handled via support channels The customer is experiencing network/connectivity issues and should work with support to troubleshoot the problem This case should be closed and resolved in favor of the Company

This customer purchased Shark Cards which are virtual
currency for the GTA Online multiplayer online game. The product is
clearly marked as a GTA Online DLC item on steam in both the title (“GTA
Online: Shark Cash Cards”) and the product imagery (which prominently includes
the GTA Online
logo). The in-game currency was successfully delivered to
his GTA Online account and Rockstar Games has no ability to refund a purchase
made through Steam (a separate retailer). This matter should be closed
and resolved in favor of the companyThis is our last response on this matter

We are sorry to hear that the customer’s Xbox stopped working while installing our game, but software does not cause a console to failThe customer should contact Microsoft Xbox support for help with the hardware issue

Revdex.com:The company has taken care of the issue very
promptlyI am very happy
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No consistent line of communication between me and Rockstar Games has been maintainedI have repeatedly try to contact customer support with no responseRockstar deleted my character account, not reset it, and they did not even refund my money that I paid for online contentThe issue is not resolved, nor settled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am unable to play Rockstar has been working with me since you have been involved I'm hoping for a resolution that works for all party's involved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We reviewed the customer's account data and have confirmed that the account was appropriately suspended from GTA Online for violating the game terms and...

end user license. The customer is temporarily suspended, and has been warned that a permanent ban from online play may result if these actions are repeated. The customer's suspension will expire. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This isn't resolved, and to be honest that came off very rude. Like I've stated I have went through the channels of support and I'm just getting the runaround. I have emails to prove this. If Rockstar doesn't want to correct it fine, but definitely don't deserve to be closed in their favor]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The company has yet again failed to address the issue at hand. I would like to know exactly WHY my account was banned. I do not understand why the automated system chose to ban me, considering my recent activities only included participation in the "freemode events" as part of the company's newest update. The ban has indeed been lifted, just conveniently before the company's response. Since then, My account balance has been drained to 0, when it was just over $1 million (roughly equivalent to about $20 USD) beforehand. I am highly disappointed with rockstar at this point. Considering all of the money I have invested in this game, I never would have expected such treatment.They allow a buggy automated system to decide whether or not I can play a game I have more than paid for, with absolute zero accountability.To make matters worse, their approach at "support" is providing obviously pre-written or generated responses that only confuse and frustrate customers, many of which are already frustrated from poor performance and/or experiences with their products!This is unacceptable.To resolve the issue at hand, I expect at the very least for my account balance to be restored and an apology from rockstar for such grief.I would also like rockstar to know exactly how close they are to losing a long-time loyal customer that has spent a very generous amount of money on their products.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is no support ticket associated with the email associated with the complaint.  If the customer has a support issue we are happy to address it through the support system.  This is our last comment on the matter and the case should be closed and resolved in the company’s favor.

We reviewed the customer's account data and confirmed that the in-game funds removed from the online account were indeed illegitimately gained.  The account showed an extensive gain of modded in-game funds.  This complaint should be closed and resolved in favor of the Company. This is our...

final comment on the matter.

We reviewed the customer’s
account data and have confirmed that the customer was appropriately suspended from GTA Online
for repeatedly violating the game terms and license by cheating in the online
mode.  The player was temporarily suspended but has been warned that a
permanent ban from...

online play may result if these actions are repeated. This
complaint should be resolved in favor of the Company and this is our final
comment on the case.