Inter-Tec

This matter is being properly handled via our Customer Support systemThe customer was sent troubleshooting steps and was provided a download link to re-download the game. The customer has not responded since March ***. The customer should contact support if there is still an issue to finish troubleshooting and this complaint should be closed and resolved in favor of the Company

We reviewed the customer's account data, and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended, but has been warned that a permanent ban from online play may result if these actions
are repeatedThe customer is not currently bannedWe do not provide exact details as it would make it easier for cheaters to abuse our systemThe customer's ban has expired, and this "complaint" is essentially a request for informationWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:At this time, I have not been contacted by Rockstar Games Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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This is the email explaining my ban which didn't explain anything but something I can look up on their websiteCopy and pasted and no attempt of customer support. *** ***
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*** ***"Literally explanation of what I did to warrant a first time ban - next being a permanent banNote this ban is for ONLINE, not singleplayer which is where I used my modNote Singeplayer Mods are apparently allowed by what the first thread states
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended but has been warned that a permanent ban from online play may result if these actions are
repeatedWe do not provide exact details as it would make it easier for cheaters to abuse our systemThe customer's ban will expire and this "complaint" is essentially a request for informationWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While a supervisor did make contact and attempted to resolve the active complaint in their CSR System, other issues remain to be resolved. Such as account being compromised by hackers within their Online game and a problem with the account not receiving promised discounts for participation in online events
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer is temporarily suspended, and has been warned that a permanent ban from online play may result if these actions are
repeatedThe customer's suspension will expireThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

This is a Support issue and should be handled via support channels. The support agents have reviewed these claims and cannot collaborate the issues that the customer is having. We have reached out to the customer for more information. The customer should work with support to better
understand how the game systems work. This case should be closed and resolved in favor of the Company

This is a Support issue and should be handled via support channels We have reached out to the customer for more information and to better understand the issue This case should be resolved and closed in favor of the Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company stated to me in their original email notifying me of the ban that their system uses statistics to determine if a player has gained impossible amounts of currency or experience in a given amount of timeIn fact my statistics would show this, as the “cheating” did occur, via the actions of another playerGiven the amount of canned email replies I have received that were chosen from a pool of potential responses that the CS agent felt might best match my case rather than an actual reply I believe that Rockstar CS is merely glancing at the statistics and not actually addressing this specifically. I have received three identical canned email replies in response to three different tickets placed with Rockstar about this issue, each ticket being opened after the last was closed with the same email and no new correspondence from the company on my issue with each of these emails stating, “The account in question is not currently banned.” No, it is not banned, it has been two months since the two week ban was upThat is not the issue as is clearly stated in the tickets and the complaint lodged hereIt stands to reason that Rockstar CS glancing at the issue here and choosing to waste both their and my time by throwing out canned replies to a complex issue rather than reading the ticket and addressing it properlyFurthermore the emails state that an automated analysis system using a metric of statistics being raised beyond attainable levels is “proof” of cheating in an online environment where others are capable of raising these statistics without your consent is fallible at best I must have assurances that my product will not be voided by the actions of other players in lobbies filled with people cheatingYet I cannot even get the company to respond to what is a well known and documented problem as if it were not my faultYou have removed my ability to use a product I paid for for two weeks and plainly stated, here and to me in email, that I will have my $purchase voided if it happens againThere are several other complaints lodged here with the Revdex.com asking the same question, what assurances can you give me that it won’t happen again? NoneYou blanket ban anyone who’s statistics flag your system and do not distinguish between victim and cheaterThere can be no consumer trust with a system like thatI will not return to this game, I will not purchase Rockstar products in the future and I would like my purchase refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We checked our Support system and there is no record of contact form the email address used to submit this complaintThe customer also did not provide a ticket # in the Revdex.com complaintOur Support team is able to resolve activation code inquiries, so if there is a problem the
customer can provide the ticket # and we will investigate further

This is a Support issue and should be handled via Support channelsWe have reached out to the customer with more informationThis case should be closed and resolved in favor of the Company

The customer stated in their support ticket that the issue has been resolved This issue should be closed and resolved in favor of the Company This is our final comment on the matter

Revdex.com:
I have reviewed the response mae bu in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First I have contacted Sony and they have determined that the issue is NOT with the console or defective game disks due the fact that I purchased and DOWNLOADED the game from the PlayStation store and despite following all suggestions made by Sony, including installing and uninstalling the game repeatedly AND the update it still crashed at the beginning of the first mission or soon afterIn addition two separate disks were purchased from TWO SEPARATE stores and both disks did the exact same thing on out of PlayStation consoles, the only one it did play on was called a PlayStation SlimThe game DID NOT play on PlayStation fats including mine! I have been unable reach anyone on attempts to return the phone call I received but will continue to try.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer’s account data and have confirmed that the customer was appropriately banned from GTA Online for violating the game terms and license by cheating in the online mode The player was initially temporarily suspended and was warned that a permanent ban from online play may
result if these actions continued This complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

We contacted our partners at Microsoft's Xbox Live Policy and Enforcement department who confirmed that there was no suspicious activity on this customer's accountThis complaint should be resolved and closed in favor of the Company

We reviewed the customers account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended but has been warned that a permanent ban from online play may result if these actions are repeatedThe customer is not currently bannedWe do not provide exact details as it would make it easier for cheaters to abuse our systemThe customer's ban has expired and this "complaint" is essentially a request for informationWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was no cause of my "violation" which resulted kn my suspensionI tried to explain that to the agents but was interrupted and hung up on
They refused to ever qualify what was the violation, or hear anything I had to say on itAs I had the service for a matter of days, it is ridiculous to consider this. Given this response, I do not accept their reasoning in their reply to the complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is a Support issue and should be handled via support channels. Our management team reached out to the customer multiple times with clarifying questions but the customer never responded. For security reasons, we do not disclose the results of reviews of other users' accounts.
This case should be closed and resolved in favor of the Company