Inter-Tec

The customer’s save file on his game console hard drive has become corrupted. The customer is incorrect regarding a number of his technical statements regarding the game and is making an incorrect conclusion that the company has saved and can restore his locally stored dataThe customer
should continue troubleshooting with Support which can help him ensure that his deletion and reinstall is complete (some customers do not delete all game and related save files when reinstalling and the local hard drive issue persists). This complaint should be resolved in favor of the Company and this matter should be closedThis is our last comment

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended but has been warned that a permanent ban from online play may result if these actions are
repeatedThe customer is not currently bannedWe do not provide exact details as it would make it easier for cheaters to abuse our systemThe customer's ban has expired and this "complaint" is essentially a request for informationWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

The customer contacted our Support team after being placed in the “Bad Sport” online matching pool that is triggered by things like quitting games early, blowing up other people’s vehicles, and being reported manually or voted out of game play by other players using an in-game menu. Customer
Service confirmed the account was correctly and temporarily classified as “Bad Sport” based on the players history and informed the player his temporary Bad Sport status would not be changed. This complaint should be resolved in favor of the Company and this is our final comment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is clear by the response of the business that they are just rehashing the same answer, and appear to not even have read my last communicationThey have also NOT emailed me since my last response on Revdex.com as they have stated, and neither should they be contacting me directlyOnce I have escalated the issue to the Revdex.com all future matters should be communicated through thereI made multiple attempts at direct contact to no resolutionAgain all I asked for was a simple snapshot of proof showing the promotional offer in dispute, Rockstar must have that on record?You may close the complaint as it seems there is no further resolution that will be attempted, but you MAY NOT say that it was a satisfied resolution on the part of the customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer previously had a PSconsole and account, and replaced their lost console with an Xbox OneIt is not possible to transfer the customer’s online character profile from PSto Xbox OneRegarding the items they purchased for the PSaccount, the terms for purchasing in-game items clearly
state they cannot be transferred. This complaint should be resolved in favor of the Company and this matter should be closedThis is our last comment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You have yet to show me solid proof that you had a valid reason to ban me, as I have mentioned your automated system is not a viable means of detecting players as it even detects players who never once installed a modThere are many cases of this being brought up and yet you ignore themYour anti cheat system isn't functioning very well, but your seem to pretend its perfect, is this the reason why even today when I go online I still see modders, and a lot of them if that? You need to go back through your system and reconsider all players who were wrongfully banned, and anyone you ban next, provide them with a good reason with an in depth answer (such as: trends, flagging, videos, pictures, reportsetc)If it was your automated system you should do anything you can to see if the person was banned rightfully, if they were, they would have no ability to explain themselves.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have on multiple attempts tried to resolve this issue using Rockstar SupportThe reason that I had to attempt a resolution through the Revdex.com is because Rockstar support is unwilling to assist me in my issueBoth tickets that I have opened have been closed without a resolution despite my multiple attempts to provide proof of the issue I would agree that the issue is a support issue, but if the support channel is unable to provide support then other channels must be used to find a reasonable solutionIt seems a simple solution would be for support to address my issue in an open and transparent manner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer has not responded to our Support team’s troubleshooting suggestionsWe sent troubleshooting steps on 2/**/2016, but the customer has not let us know if these steps have helpedThis matter should be closed and resolved in favor of our company

Our Support system is not designed for nor intended for use by customers who wish to repeatedly edit their in-game inventories to reduce “clutter”Although the customer was initially accommodated a number of times, his repeated requests were appropriately deniedThis complaint should be closed and
resolved in favor of the CompanyThis is our last comment on this matter

This is a Support issue should be handled through Support channelsWe have reached out to this customer for more information, and the customer should work with Support on this issueThis complaint should be closed and resolved in favor of the Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like the terms of my initial request metThe company fails to deliver a service as stated on packagingMy terms are restitution for my losses, not merely a "special service." This matter must be left open in the favor of the complaintant
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not accept this responseYou have not been keeping support to this gameA patch should be launched to solve thisYou have been fooling your consumersYour games are disposableI paid for this game and I demand it working fine again
I do not reccomend this businessThey only want to earn moneyOnly its interest prevails over the right of the consumers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ** *** ***

We have repeatedly reached out to this customer to request more informationThe customer has not responded to the messagesThis complaint should be closed and resolved in favor of the Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will not accept my van on the online service due to the fact that I have not broken any of the game rules or regulationsRockstar may go forth saying that the system they have developed to choose these people is accurate but it's clearly not and is made clear it is not via my current situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This Company Has Not Called Or Emailed Me About This I Won't My Refund From My Gta Games Since This Company Is Not Going To Talk To Me Over This Matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ***

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe player was temporarily suspended but has been warned that a permanent ban from online play may result if these actions are
repeatedThis complaint should be resolved in favor of the Company and this is our final comment on the case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Rockstar has clearly made no effort to review information I submitted to themTheir resposnse is the same generic copy / pasted response as all others have gotten If they are so firm on this "policy" it should be CLEARLY posted in the loading screen of the game so there is no confusion as to the possible consequences of "cheating" in the gameThat said I have not admited fault as Rockstar failed to provide any documented proof on their behalf.In either case, I understand the ban on my account WILLbe lifted, HOWEVER all of the money (and time) invested in the game will be lost and NOT refundedI have now lost everything I have invested into this accountTheir ban / reset policy is NOT clearly posted and to severeThey might as well have just banned the account completely because I will NEVER be investing any more time or money into this game, Rockstar or any of their products. Feel free to review the attached PDF that documents proof of purchase of all purchases that Rockstar has now deleted and taken away from me. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer’s description of our process is incorrect and his account has been manually reviewed to confirm cheatingThe player was initially temporarily suspended and was warned that a permanent ban from online play may result if these actions continuedWe do not provide exact details as it
would make it easier for cheaters to abuse our systemThis "complaint" is essentially a request for informationThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

We reviewed the customer's account data and have confirmed that the account was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended, and has been warned that a permanent ban from online play may result if these actions are
repeatedThe customer's suspension has expiredThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

This is a Support issue that has been resolved to the customer’s satisfactionThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter