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International Markets Live

348 W 57th St # 247, New York, New York, United States, 10019-3702

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Reviews Education, Online Trading School International Markets Live

International Markets Live Reviews (%countItem)

On the *** of September I was enrolled with IML. I am a college student who simply needed to earn extra funds in order to put myself through school. I entrusted IML with my money in order to provide me with education. However, I was not pleased with the material and whole subscription so I decided to email support in order to receive my money back. I sent this request on the *** of September and did not receive a reply from a Moonyoon until the *** which refund was promised within 7-10 days and I was told my subscription would be cancelled. Up to this day, October *** I have not received my refund and all I have been told after sending over 30 emails is that they are waiting for a response from their finance department and that my ticket was sent to a manager to be reviewed and to be patient. I feel like I have been scammed as a simple, trying college student and I think it is very unfair and cruel.

International Markets Live Response • Oct 24, 2019

Good Afternoon,

I apologize for the inconvenience.

Your refund was issued - and the processor you paid using your card through (MaxiCash) has stated the refund has been made as well.. You will need to contact them and see why the funds have not arrived on your card as of yet.

Kind Regards

Customer Response • Oct 28, 2019

This still has not been resolved as the business has not provided me with the Transaction I.D which is simply a 7 digit number beginning with 4 or 5 in order for Maxicash to track my refund and I have sent SEVERAL emails to IML requesting this and no response.
-

They haven’t got back to me about the refund.

International Markets Live Response • Oct 24, 2019

Good Afternoon,

Our support team has already issued the refund and advised that you should see it within 7-10 business days depending on your bank.

Did you receive the notice?

Kind Regards,

IM Support

I signed up for the IML Platinum Package for $225 and after discovering I didn't have the psychological makeup to become a trader, I decided to ask for my refund before the 7 day money back period was over. I have yet to hear back from iMarketsLive regarding my refund despite sending multiple emails and having them all recorded as received. I would like my refund back immediately.

International Markets Live Response • Oct 18, 2019

Good Afternoon,

Our support staff has sent a response as of yesterday to your e-mail - but you have not responded. You need to respond to that message to confirm the details of your refund.

Kind Regards,

IM Support

This business billed me $225 for courses on forex tradingand a $6.75 international transaction fee on the pretense of false advertising. I believed that the money was going to investing and it wasn’t and then I was put into a contract where they would bill me an additional $150 every month unless I got two people to sign up under me. I believe this a pyramid scheme and the business should be allowed to run legally. I contacted them and received no support back. I also was never notified that I could receive a refund within 7 business days but by reading the reviews I don’t think they would have issued me a refund anyway.

International Markets Live Response • Oct 18, 2019

Good Afternoon,

I apologize you feel that way. We unfortunately have no control over the international fee. That's a fee imposed by your specific bank for transactions, we do not charge that to our members.

As to not answering you, we have always answered your ticket queries within 8-24 hours.

You needed to agree to the terms and conditions when you sign up to our website, which includes the refund policy:

***

Kind Regards,

IM Support

I've filed for a refund and have yet to hear anything back from the company. I'm so confused because I've done everything I need to do.

International Markets Live Response • Oct 18, 2019

Good Afternoon,

We responded to your refund request and issued you a refund yesterday, approximately 15 hours after you sent your request:

***

Kind Regards,

IM Support

I signed up for IML on Sept *** and tried to get a refund on the 7th day, the ***. But they are saying it has been 8 days

International Markets Live Response • Oct 17, 2019

Good Afternoon,

I apologize for the inconvenience. Our support agent is correct. Our system takes quite literally the 7 day refund period and as such is exactly 168 hours. You messaged us outside of that 168 hours and we are not able to provide the refund per policy or in the system.

Kind Regards,

IM Support

I purchased the Platinum package oct.*** for $225.00 and by oct. *** afternoon I couldnt get into anything on IML the site was saying my payment is due. The money has been withdrawn from my checking account but I dont have access to the services and I have proof of payment. I either need my money back or I need the service I bought. I have emailed the company twice and have not heard anything. I am very disappointed and will be telling everyone I know about how unprofessional this company is and how I feel like I have been scammed.

International Markets Live Response • Oct 16, 2019

Good Afternoon,

I apologize for the inconvenience and confusion. You signed up using a credit card that does not belong to you. This is against our company policy, not to mention it's a liability for fraud complaints. We unfortunately needed to refund this payment. The cardholder will get that money back to their card within the next couple of days.

Kind Regards,

IM Support

I want to cancel my subscription and the payment went through automatically for $164. I emailed your support team still no response. I just want a refund and to cancel my subscription.

International Markets Live Response • Oct 16, 2019

Good Afternoon,

Your refund request was already processed today 12 hours ago.

***

If you have any further questions please let us know.

Kind Regards,

IM Support

I CANCELLED MY BUSINESS 3 DAYS AFTER SIGNING UP! I EMAILED THEM AND I RECEIVED A FORM TO FILL OUT FOR MY REFUND AND I HAVE YET TO RECEIVE MY REFUND!! I SIGNED UP LAST MONTH ON THE *** OF SEPTEMBER. THE ONLY WAY TO GET IN CONTACT WITH IMARKETLIVE IS TO EMAIL THEM AND THEY DON'T RESPOND AFTER YOUR REQUEST FOR YOUR MONEY BACK!! I DON'T RECOMMEND THIS COMPANY TO ANYONE!!! THEY DON'T STAND BEHIND THEIR GUARANTEE!! I SHOULD HAVE BEEN RECEIVED MY REFUND! 165.00 AND YOU WON'T ANSWER MY EMAILS REALLY! THERE'S NOT A PHONE NUMBER TO REACH THEM JUST AN EMAIL!!

International Markets Live Response • Oct 16, 2019

Good Afternoon,

I apologize for the inconvenience and delay.

The company does not keep a reserve of Bitcoin, and for this reason some refunds can be delayed dependent on supply and demand/current volume of requests.

We are offering members inside the US to get their refunds via ACH/Pre-Paid card if you are unwilling to wait for the Bitcoin refund.

If you wish to take advantage of this please let us know.

Kind Regards,

IM Support

Customer Response • Oct 19, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved.......

Excuses!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

International Markets Live Response • Nov 19, 2019

Good Morning,

I apologize for the inconvenience. No, it is not possible for us to send a company check - we can only send the refund via ACH or back through Bitcoin.

Kind Regards,

IM Support

Customer Response • Dec 01, 2019

Revdex.com:
I would like to receive the Ach I just want my Refund!!!
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

Hi, I registered for iMarketslive couple of days back and I am not enjoying my service with them right now. I mailed the support asking for a refund but haven't gotten any response from them about it.

International Markets Live Response • Oct 16, 2019

Good Afternoon,

I apologize for the inconvenience and delay. The company does not keep a reserve of Bitcoin, and for this reason some refunds can be delayed dependent on supply and demand/current volume of requests. We are offering members inside the US to get their refunds via ACH/Pre-Paid card if you are unwilling to wait for the Bitcoin refund.If you wish to take advantage of this please let us know.Kind Regards,IM Support

Customer Response • Oct 16, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, I can provide details of my visa pre-paid card as requested as I can not wait for the bitcoin refund and the matter would be resolved.

Sincerely

International Markets Live Response • Nov 19, 2019

Good Afternoon,

Upon reviewing your original request number *** - you originally purchased on September ***. You did not make the refund request until October ***. You are outside the refund policy and unfortunately, do not qualify for a refund.

Kind Regards

Customer Response • Nov 26, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have come to acknowledge that this business is a pure scam. its almost end of November and am just getting a response now. They just entice people with fake flashy lifestyle and try so hard to collect their money by all means and then abandon them. I knew I started my refund request way earlier than that but no one replied even mu upliner, neither did I know anything about the policy. Well Goodluck to this scam business

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Are you looking for reliable and responsible broker?
Have you lost $2k and above while trading on Binary Option? Have you tried getting your money out from your binary account and was unable to place a withdrawal? I have good news for you, contact Mr. Stephen C ***
He is an accredited and certified broker and a member of "International Recovery Agency " that will help you recover your fund. He as help me recover my $80k capital in just few days. Thank me later.

This is the email I sent to the company requesting an email back about my minor daughter's refund! As of today I ahve not received a reply back. I just want my Minor daughter's money sent back ASAP just like it was taken from her!
I am writing to you in regards to a refund that was requested on 10/*/19 for my minor daughter Olivia Turner(ID#***) She had sent the money to a ¨mentor¨ for the sign up fee and the ¨mentee¨ in turn paid the sign up fee with bit coin. My first question is when is my daughter going to receive the refund? the second question I have is it going to be refunded to her cash app like it was sent (Cash App name ***) or is it going to be in bit coin currency? I am hoping this money is going to be sent back to my daughter like it was sent to this ¨mentor¨ through cash app and refunded as soon as possible.
The reason I am not allowing my ¨minor¨ daughter to continue with this account is exactly that...she is a minor and your company was never given my permission to sign her up. On that note, if I don´t receive a reply in the next 24 hours I will file a compaint with the Revdex.com.

International Markets Live Response • Oct 16, 2019

Good Afternoon,

As we have explained - We unfortunately cannot provide a refund of a third party payment. You will need to go directly to that person you sent the money to. This practice is not allowed in the company for precisely this reason and why everyone needs to make their own payments.

Please provide us the requested information of who this person was, so we may take appropriate action on their account.

However, as to a refund, you will need to go to this individual who took your money because the company is not able to refund it as that other person is responsible for it and has it.

Kind Regards,

IM Support

Customer Response • Oct 16, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is unacceptable! This money was sent to one of your Mentee's, and after Olivia sent the money and told me about this on the 3rd, I told her that this was shady business activity and you need to request the money back. They in turn told her to cancel the account (which she did) and the refund would be sent to her. Is this what your company teaches their employees? This is exactly why no business should be dealing with minors without the parent's explicit permission!!! I will continue this complaint until the money is sent back!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Customer Response • Nov 05, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

I haven't heard from them since 10//19!! This is who was dealing with this matter,

*** Haven't gotten a response in weeks from them!! This has been going on for more than a month!!!Which is too long!!! how do I know if this money was already refunded and just hasn't been sent back to us? I feel that the company needs to take the loss for this and refund the money directly, all I'm getting is the run a round. I can appreciate the ban for the mentors involved, however, she still hasn't gotten a refund!! and now since these mentors were banned, I find it highly doubtful that she'll see that money! Please respond.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

International Markets Live Response • Nov 19, 2019

Good Afternoon,

On our side we have done everything to investigate and remove this person from the business. We do not condone their behavior. As to a refund, you will need to go directly through the third party, the company did not collect the funds, nor has the funds for your daughter's purchase.

Kind Regards,

IM Support

I signed up with I Markets Live because I had a friend that was doing it with the foreign exchange market or whatever. So 3-4 days after getting I decide that I’m better off with out the account and subscription so I proceeded to cancel my subscription and get a refund. It says on their website that to do that you just have to send them a email stating that you want a refund before 7 days of having the subscription. So I sent them a email like it says and I got a confirmation email back saying my account was cancelled and that I would receive my refund in 7-10 business days, the date was September , 2019 when I got that last email and it is now October *** and there’s been no word or sign from them about my refund. I need that money refunded to help pay for bills since I am a college student and the fact that the refund has been delayed so long is diffing me in a hole! My IML account ID is *** and Username is

International Markets Live Response • Oct 16, 2019

Good Afternoon,

I apologize for the inconvenience. We emitted the refund - however, you will need to get in touch with MaxiCash to see why the refund has not been sent back to you yet.

***

Kind Regards,

IM Support

Customer Response • Oct 16, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told to contact Maxicash about my refund and first of all I didn’t give my money to maxicash so I shouldn’t have to be the one contacting them. Second of all I did try to call maxicash and the number they have as a contact is not a valid number. I was told it would be no longer than 7-10 days so I don’t see how it almost a month since I requested this refund and I have yet to receive it. I believe this company is a scam because I seen many complaints saying it was which is why I wanted a refund on my money in the first place.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

International Markets Live Response • Oct 16, 2019

Good Afternoon,

I apologize for the inconvenience.

You selected to use a third party processor (MaxiCash) to make your payment. They are the ones who processed the payment and then sent that payment to IM. We have since issued the refund order (as provided on the screen). You would need to contact MaxiCash and see why it has not posted yet. Much like bank returns or any other kind of return, once IM sends the refund, we don't have control over how long it takes. It's the same with credit card refunds. We issue the payment to the bank, the bank gets it back to your card. We cannot say how long it will take, we can only give the average time and if there's an issue you would need to contact your bank. It's the same in this situation, you need to contact MaxiCash and ask them why the funds haven't posted yet.

Kind Regards,

IM Support

I contacted the imarketslive customer support about issuing a refund being that I was within the days given to receive one. They waited days to respond then claimed that I was no longer able to receive it although within the emails they clearly stated that I was within the correct time frame.

International Markets Live Response • Oct 16, 2019

Good Afternoon,

I apologize for the inconvenience. However, as our agent has stated. You were outside the time for a refund. The system is very exact and once the 7 days passes (to the hour) we can no longer perform the refund.

Kind Regards,

IM Support

I put in my refund and cancellation within the proper time given as well as filled out the documentation in order to receive my refund and I have yet to hear anything back regarding my refund and its past the due time that I should have been contacted, I think that they are doing bad business under the guise of trade and are not being professional in regards to their own policies

International Markets Live Response • Oct 10, 2019

Good Afternoon,

I apologize for the inconvenience and delay. The company does not keep a reserve of Bitcoin. This means that Bitcoin needs to be procured to disperse refunds. If there has been a high demand for Bitcoin this is what causes delays.

Rest assured we have received your refund request and it will be fulfilled as soon as possible in the order it was received in.

Kind Regards,

IM Support

Customer Response • Oct 11, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me for the moment however until the matter is resolved and I have my refund.

Sincerely

I sent in a formal request to cancel my membership on Sunday October ***. It was within the 7 day free trial to receive back my $164 refund. I submitted the request to the email *** as well as ***. I received back a message saying they were "working on my request." However, since then I have sent 3 follow up emails regarding this and not heard back. I am just looking to receive my refund as stated in the 7 day free trial money back guarantee policy.

International Markets Live Response • Oct 10, 2019

Good Afternoon,

I apologize for the delay and inconvenience. Your refund was processed today. We had a bit of a backlog for requests due to the recent spike in sales. We are working through these and adding additional support staff shortly to help cover these spikes.

You should see the refund back to your card within the next 3-5 Business days.

Kind Regards

IM Support

signed up for I market live on October ***, 2019. I was signed up for about a couple days realized it wasn’t for me and then requested a refund on October *** 2019. Their policy states that you can get a full refund if it is within 7 days on the initial purchase. And It is October *** , 2019, and I have yet to receive my refund of $225.

International Markets Live Response • Oct 09, 2019

Good Afternoon,

I apologize for the delay. I see your refund was processed today. It should show back to your card within 7-10 business days depending on your bank.

Kind Regards,

IM Support

Customer Response • Oct 11, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I signed up for iMarketsLive on September *** and paid $164.95 to sign up. They have a 7 day money back guarantee if for any reason you are dissatisfied. Well, I quickly learned it's not for me at all. My mentor did nothing to help as far as guidance; you were literally thrown out to the wolves after you paid that money. I emailed support to ask for a refund & cancellation of my account on Oct *** and I've still heard absolutely nothing.

International Markets Live Response • Oct 09, 2019

Good Afternoon,

I apologize for the delay. We have had a higher than normal volume due to the promotion, and we are still working through a bit of backlog. We have new agents coming on board to help with the process and have also extended current staffs hours to help handle volume.

In regards to your inquiry, we have refunded your account and you should see that back to your card within 7-10 business days depending on your bank. (in most cases for US banks it's only 2-3 days)

Kind Regards,

IM Support

I seem to be having the same issue as a few others. I signed up for an IM account 8 days ago, however I have attempted emailing the support staff at *** multiple times during my first week to receive a refund for the services I have purchased. I purchased the platinum package at $164.95.

International Markets Live Response • Oct 09, 2019

Good Afternoon,

I apologize for the delay and inconvenience.

I see your request to cancel and it seems that the agent wanted to confirm you actually wanted to cancel before it was done. I have submitted the refund for you and it should go back to your card within the next 7-10 business days. (In most cases for US cards it's only really 2-3)

Kind Regards,

IM Support

Customer Response • Oct 11, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

So I decided to join the company because my friend has a big team and I thought.. why not try it if I can get a refund if I don’t like it... so I bought it and changed my mind and filed for a refund 3 days in.. I have been waiting for almost a MONTH to get my money back. I’ve been emailing the company everyday trying to get them to send me my money back.. I paid $170 dollars and they refunded me $7 LOL. Do no waste your time on this company . It is a joke. Still haven’t gotten my money back but best believe I’ll be sending emails everyday until I get my damn money back.

International Markets Live Response • Oct 09, 2019

Good Afternoon,

We apologize for the delay. Please note that we have received your request for refund through Bitcoin. The company does not keep reserves of Bitcoin and therefore needs to go through an acquiring process depending on volume and demand of refunds through Bitcoin. Recently there has been a lot of demand and this is why the refunds have been a little bit behind. We appreciate your patience and understanding in this matter and your refund will be processed in the order it was received as soon as possible.

Please note that that $7 is not from us - we would not send some random amount back in the form of a refund. You would get the exact dollar amount of what you paid.

Kind Regards,IM Support

Customer Response • Oct 15, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They still haven’t sent the refund. It has been well over a month and in their refund policy they say it is a 10 day process. This will not be resolved until I see my money. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Customer Response • Oct 25, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

It is still not resolved because I still have not recieved my refund I have emailed the “support” team for IML for a month straight about my refund and it seems like they are not going to give me that money back. This case will not be resolved until I see that money in my bank account. I emailed them to add me to the list to have my money directly put back in my bank account since they can’t seem to give it back thru bitcoin. I will email them again until they have my money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

International Markets Live Response • Nov 04, 2019

Good Afternoon,

I apologize for the inconvenience and delay. We are following up with the finance team regarding your request.

Kind Regards,

IM Support

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Address: 348 W 57th St # 247, New York, New York, United States, 10019-3702

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