International Markets Live Reviews (%countItem)
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International Markets Live Rating
Address: 348 W 57th St # 247, New York, New York, United States, 10019-3702
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I would like to get a refund for my subscription...I payed for the platinum pack subscription ($234.95) Saturday April , 2020, they are not responding to emails in a good manner and I would like to cancel my account and revive my refund before the 7 day period
Dear ***,
We are sorry to hear about your decision to leave IM.Please be advised that we have successfully processed your refund in the amount of $234.95 on 4//2020. Kindly allow 10-15 days for the amount to be credited to the same mode of payment you have used upon registration.Stay safe,IM Support
I was signed up for the platinum membership subscription but after a couple of hours I decided that it wasn’t for me so I tried to cancel my subscription and email iml but they failed to email me back about my refund and I cancelled before the 7 days were up.
Dear ***,
We are sorry to hear about your decision to leave IM.
Please be advised that we have successfully processed your refund in the amount of $234.95 on 4//2020. Kindly allow 10-15 days for the amount to be credited to the same mode of payment you have used upon registration.
Stay safe,
IM Support
Two days ago I bought a platinum member ship from IML for $234.95 and I found that the program wasn't what It was presented as so I cancelled my subscription and emailed IML and the subscription has been cancelled but I haven't gotten a refund yet or an email back from IML and looking at the reviews I figured I wasn't going to so Im seeking help from the Revdex.com.
Revdex.com:
Subject: IM live refund
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***
-----Original Message----- From: kyjuan anderson [mailto:[email protected]] Sent: Sunday, April 19, 2020 3:59 AM To: Revdex.comNY Complaints
The problem has been resolved they have refunded my money back thank you for tour help
Sent from my iPhone
I purchased the HFX package which was 235$. After a couole hours of using IMA I realized that it wasnt that interesting in it that much. So I requested for a refund on April and it says that my request been received but I haven’t heard from anyone yet. It
Revdex.com:
Does this mean I will get a refund ?
Sincerely
I requested a refund on 3//2020 and have not received it as of 4//2020.
Dear ***,
Upon further investigation, the refund was made before IM got paid out. Rest assured that we have already processed the refund of $234.95 on our end.Our best advice is for you to contact Maxicash and inquire about transaction reference: ***.We are sorry for the inconvenience this has caused.Stay safe,IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I have still been able to receive my refund or get in contact with a representative.
Sincerely
After a couole hours of using IMA I realized that I wasnt that interesting in it that much. So I requested for a refund on April and it says that my request been received but I haven’t heard from anyone yet .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I already emailed them about my refund because I deleted my account within the 7 days I joined and they said it would take 10-15 business days for my $234.95 to be back in my account and i’ve waited longer than that with no money refunded back into my account still. I emailed them again about it but they never replied.
Dear ***,
We apologize for the delayed response in processing your refund. It shows that one of our support agents have already responded to you on 04//2020 saying that he will escalate the matter. Please be advised that we have successfully processed your refund of $234.95 on 4//2020. Again, we are sorry that it took as a while to process the said request.
Please don't hesitate to contact IM support should you have any further concerns.
Reagards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They stated that the refund was processed on 4//20 which is false. This is the third time they told me my refund has been processed and I still haven’t received my money. I’ve been waiting a little over a month for my money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear ***,
Upon further investigation, the amount being refunded was not paid to IM yet. In this case the refund was made before we got paid out. Our best advice is for you to contact Maxicash and inquire about transaction reference: ***.
We are sorry for the inconvenience this has caused.
Stay safe,
IM Support
This business is not what I was interested in as someone got me to join for their own personal gain. I requested a refund the very next day and they responded after about 3 emails over a week. They told me they’d give me refund within 10-15 days it’s been over 15 days and I’ve sent multiple emails and they’ve yet to respond.
I’m going to have to take further action if not refunded it says on the site full within if issued within 7 days of purchase.
Hi ***,
We apologize for the delayed response in processing your refund.
It shows that one of our support agents have already responded to you on 04/2020 regarding the successful processing of $234.95. Please refer to support ticket #***.
Should you have any further concerns, please don't hesitate to contact IM Support.
Regards,
IM Support
Hello My name is *** My problem here is I am new to forex. I have no job. Can’t even get one right now because Covid19. I knew there was a monthly fee but I was told it gets waived after I hit P150, now I’m getting told I have to pay the monthly if I want to get the benefits of P150. I have been loosing money in trades back to back. I don’t have money to pay the monthly. So I was false advertised and I’m really mad about this.
Dear ***,
We're sorry to hear that you were misinformed by your referrer about the monthly fee. The only program that we have which covers the free monthly fee is the 2 and it's free and this is only applicable for customer only members without an IBO. In order to benefit from P150, you need to maintain the payment for IBO.
With regard to your refund request, we regret to inform you that you are no longer eligible for refund as your request was submitted 27 days after sign up. Please refer to the link below for our refund policy.
***
Sincerely,
IM Support
They claim that they will issue a refund but they will not.
Dear ***,
Upon checking, it shows that your account was registered on 2020-03-*** and you submitted the refund request to support on 2020-03-. Unfortunately, in order to qualify for the refund, we should receive the request within 7 days upon enrollment.
Please check our refund policy on the link below for reference.
***
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: my credit card was charged without my consent.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I originally signed up for an account on March , 2020. After my account was activated I saw in the account that I had a platinum package for my monthly plan but for the initial plan I had HFFX. I contacted the company via email approximately 3 times about this matter and have yet to receive a response. However today when I logged onto my account is stated that platinum account was inactive and I was still listed as an HFFX user. I didn’t want the account to be changed to inactive.
Hello ***,
Thank you for bringing this to our attention.
We see that you have already contacted support and a resolution was already provided. Please refer to ticket ***
Have a good day and stay safe.
Sincerely,
IM Support
I have requested a refund of my IM Academy platinum account that I have only had for one day. I have emailed multiple times with no response or help provided. The imarketslive website provides a refund policy that garuntees a refund within 7 days, as well as customer satisfaction, which I have received none of.
Hello ***,Thank you for contacting IM Support concerning your cancelation and refund request. We are sorry to hear about your decision to leave IM.As per your request, we have processed the cancellation of your account with ID #: *** effective 04..2020.Your refund will be processed in the amount of $234.95. Please be advised that the refund will take 10-15 business days to receive depending on your bank and will be credited to the same mode of payment you have used upon registration.
Regards,
IM Support
I purchased the Platinum package and I wasn’t satisfied with what I purchased. I’ve emailed this company multiple times in the past 2 days since I purchased the product and have not received any kind of response. They clearly stated we would be able to receive a refund if requested within 7 days of purchase. This will become a legal matter if not solved.
Dear ***We have processed the cancellation of your account with ID #: *** effective March , 2020.Please be advised, your refund in the amount of $234.95 will take 3-5 business days to process then 10-15 business days to receive depending on your bank and will be credited to the same mode of payment you have used upon registration.
Regards,
IM Support
I signed up for the Elite package on 03//2020. I was unsatisfied with their services and have sent them multiple emails requesting a refund. I have not received a response and based on the reviews I’ve read, I more than likely will not get one.
Dear ***,Thank you for contacting IM support regarding your cancellation and refund request.
Upon checking, we have already canceled your account with ID#*** effective March , 2020. A refund request has been submitted in the amount of $324.94 (Elite) and will be credited back to the original payment method used within 10-15 business days.If you have further concerns, please don't hesitate to email us at ***.
Regards,
IM Support
I purchased the Platinum membership, however I am not satisfied and have decided to cancel my subscription. Mind you, I purchased the product TODAY *** MARCH 2020, however it is taking multiple attempts to contact customer service and they don't email in a fast manner. I would like to resolve this BEFORE the 7 day money back guarantee expires.
Hi ***,Thank you for contacting IM Support regarding your request to cancel your account.
Please be advised that we have successfully canceled your account effective March , 2020. Your refund in the amount of $324.94 will be processed within 10-15 business days depending on your bank and will be credited to the same mode of payment you have used upon registration.If you have any further questions or concerns, please email ***.
Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased the Imarket live account on 3//20 and I realized that’s not what I wanted to do after a day so I cancelled my account and emailed them I haven’t received a email from them and I also emailed them 6 times no response I think it is crazy and rosy is now 3//20.
Hi ***,
Thank you for contacting IM Support regarding your account cancelation and refund.We're sorry to see you leave iMarketsLive. We have processed the cancellation of your account with ID #: *** effective 3//2020. Your refund will be processed in the amount of $234.95.
Please be advised, your refund in the amount of $234.95 will take 3-5 business days to process then 10-15 business days to receive depending on your bank and will be credited to the same mode of payment you have used upon registration.
Regards,
IM Support
I paid the IML membership on 02//2020 but then I email then on 02//2020 to requested a refund since I was in the 7 day guarantee. On 02//2020 they canceled my account and I was told it would take 10-15 business days to process my refund.
So once the 15 business day was reached I contacted IML but no one replied me. It’s 03//2020 and I have yet to receive my refund.
I’m reporting this issue as a complaint being that I email them 4 times and no one has responded to me in one month now and I still don’t have my refund. I will further this complaint legally if I don’t receive my funds ASAP. I have been patient enough to wait and take the excuses of the reps long enough and this is unacceptable. My lawyer is filling a lawsuit against IML.
Dear ***,
Thank you for contacting IM Support regarding your concern about the refund. Our sincere apologies for the inconvenience this has caused.
An email from SafetyPay was sent to you with instructions on how to receive the refund. Please provide the necessary information needed to avoid a delay in processing your request.
Thank you for your patience.
Sincerely,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They first told me that my refund would be effective in 15 days about 2 months ago. Now they tell me that my refund is just being processed, I need to see my money back in my bank account so I can be satisfied since I don't trust them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear ***,The current process is that we send the refund request to SafetyPay and they will be the one to send you the instructions to complete the refund. Please check your email and provide the needed information so as not to further delay the process. Regards,IM Support
I have emailed the support of the company four times to get a refund after not being satisfied with what I paid for. The website guarantees a 7 days no questions asked refund and they have yet to email me back. I was told by my “mentor” I wouldn’t be given back a refund since he purchased the bitcoin for me to buy the product. This was not communicated to me during the purchase and upon researching myself found that this was not true since many other customers have received a full refund even when they paid through bitcoin.
Dear ***,Thank you for your email.As mentioned in our previous response, we are not making refunds to the Bitcoin platform anymore. All payments via Bitcoin are final and non-refundable effective January , 2020. Due to this, a message prompt was made available on the IM Academy back office that reminds every customer of the policy before they make a purchase.We are sorry to hear about your experience with your mentor and we suggest that you settle this matter with them. Regards,IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[[The company representative is claiming that no bitcoin refund will be given. In the first email I received it stated no refund for bitcoin is allowed ever, but upon researching and explaining to IM Support this information they have decided to email once more but now with a date ( January , 2020) of when they have stopped doing bitcoin refunds. Attached is the proof of another customer who received a bitcoin refund on the date of January , 2020 and it was a bitcoin transaction that was completed by this person. Along with this is a photo from their website attached with the only screen I dealt with upon joining this academy. The bitcoin payment was bought through one of their mentors from their company after he told me they did not accept my card. In the photo, it is shown with the option of using "coin payments" which I selected to double check, and no where does it state "no refund for bitcoin purchasing". I even selected the refund policy once the option was selected and it takes me to is the company policy of having a 7 day guarantee refund policy. ]]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear ***,
Apologies for the late reply.
It is true that we issue refunds before, and that screenshot you provided was a response to a refund request prior to the said effective date.Attached in this email is a screenshot from our refund policy stating that "The company offers a seven (7) day, 100% Money Back, and Satisfaction Guarantee to all subscribers. (with the exception of Bitcoin Payments - due to the nature of Bitcoin payments these cannot be refunded)."You may also view the refund policy here: ***
Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Attached you will screenshots of a timestamped video I took on March , 2020 of your bitcoin refund policy. No where on this page does it show no refund for bitcoin will be allowed. As your website now has this disclosure, it must have been added in the past 7 days. If you have an email, I can send the full video where you can clearly see your policy only stated a 7 day guarantee refund for any reason.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I cancelled this membership within the 7 day time frame. The young lady that told me about this buisness completely led me on to believe that I her to go through this web service in order to participate in the Forex market which was a complete lie. And after I signed up, I attempted several times to get in touch with this young lady and she would respond hours if not a day or so later. Also it states on the website that the individual who signs you up for this website, should inform you about your 3 days to cancel. This young lady didn't mention any of this to me.
Dear ***,
Thank you for contacting IM Support regarding your refund. We are sorry to hear about your decision to leave IM. We have already submitted your refund request for the Platinum pack in the amount of $234.95. It will be processed within 10-15 business days depending on your bank and will be credited to the same mode of payment you have used upon registration. For any questions, please email us at ***
Sincerely,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hi ***,
May we know why our resolution was rejected? It shows on our system that the refund of $234.95 has been processed and is credited to the same mode of payment you have used upon purchase.
Let us know how else we can help.
Sincerely.
IM Support
I purchased the platinum package and was unsatisfied. The very next day I requested a refund and waited the 48 hours it would take for a reply,as stipulated on their websites customer service section . It’s been 5 days since my refund request and I’ve heard nothing from the company. The phone numbers were fake and they never replied to any of me emails.
Dear ***,
Thank you for contacting IM support regarding your cancelation and refund request.We do apologize for the delayed response because we are experiencing a high volume of tickets right now.Upon checking your account, it shows that you made a payment with Coinpayments (Bitcoin) on 2020-03-. Due to this, we cannot process the refund. Please be advised that as per IM policy, all Coinpayments (Bitcoin) are final and non-refundable. Please see attached photo.
If you have further concerns, please don't hesitate to email us at ***
Regards,
IM Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As seen in the image attached a reply from their support team of this business on your website shows that this business does refund bitcoin to a bitcoin address.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear ***,
As mentioned in our previous response, we are not making refunds to the Bitcoin platform anymore. All payments via Bitcoin are final and non-refundable effective January , 2020. Due to this, a message prompt was made available on the IM Academy back office that reminds every customer of the policy before they make a purchase.
It is true that we issue refunds before, and that screenshot you provided was a response to a refund request prior to the said effective date.
Attached in this email also is a screenshot from our refund policy stating that "The company offers a seven (7) day, 100% Money Back, and Satisfaction Guarantee to all subscribers. (with the exception of Bitcoin Payments - due to the nature of Bitcoin payments these cannot be refunded)."
You may also view the refund policy here: ***
IM Support