Internet Order

Review: I purchased a $10.00 cd from Pimsleur which I received. I then got a letter in the mail stating that I owe them $275.20. There seems to be no way to contact them directly. I have read on some other consumer complaints sites that other people have had the same problem without resolve and with hours of their time on the phone trying to make contact.

I do not know what to do.Desired Settlement: I want to ensure that this unwarranted bill never shows up as unpaid or in any way affects my credit rating.

Business

Response:

---------- Forwarded message ----------

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Tue, Nov 19, 2013 at 1:04 PM

Subject: Fwd: Pimsleur Approach - Return Instructions

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Nov 19, 2013 at 10:04 AM

Subject: RE: Pimsleur Approach - Return Instructions

To: [redacted] <[redacted]>

Cc: "[email protected]" <[email protected]>

Hi [redacted],

Thank you for your reply and again for your patience in the resolution of this matter.

This email can serve as confirmation that your account was removed from our internal collections department on 11/18/13. Also, this matter was never reported to an outside collections agency or credit rating service, and never will be. Once your Gold Level 1 course is returned to our warehouse, your account will be completely closed. You haven’t been billed for Level 1 therefore no refund is necessary. If you would like an invoice detailing our receipt of your return and account closure we will be happy to send you an emailed .pdf copy of the invoice once the course is returned.

Please let me know if there is anything else I can do to help.

Thanks,

--

Consumer Relations

Pimsleur Approach

Visit us at: www.PimsleurApproach.com

Office: ###-###-#### Ext. [redacted]

Fax: ###-###-####

Internet Order, LLC.

4 Penn Center

1600 JFK Boulevard-3rd Floor

Philadelphia, PA 19103

From: [redacted] [mailto:[redacted]]

Sent: Monday, November 18, 2013 9:40 PM

To: [redacted]

Cc: [email protected]; [email protected]

Subject: Re: Pimsleur Approach - Return Instructions

Review: I ordered a CD set, Pimsleur Quick & Simple Spanish, on website of PimsleurApproach.com at $9.95 in August 2013. The CD set was received within one week, but in the following week, I also received a box of CD, titled Pimsleur Approach Gold Edition. Since I did not order this, I did not touch the box but kept it until I received a letter dated October 11, 2013 to pay $256 for the CD.Immdiately, I called Internet Order LLC which provided a telephone number for telephone payment to cancel the order and was told that I have kept the CD for long time and should pay.Desired Settlement: I should receive a prepaid return mailing envelope from the company so that I can return the box of CD and not require to pay $256.

Business

Response:

Review: I have a copy of my receipt. Nowhere on the receipt does it say that I will be receiving shipments of further language lessons--for a mighty sum of money. They have a 30day return policy, which they honored, but the way that I supposedly asked for this is news to me-- it is very deceptive.Desired Settlement: That they do not hoodwink others into this situation. I will have to pay to ship this back to them, and for insurance....all for something I never ordered and that was so obscure on their site that I didn't even see it. I would like to be reimbursed for that cost.

Business

Response:

Review: Ordered an introductory Spanish learning CD from Pimsleur approach for $9.95. $10 payment was consideration for the introductory CD. 6 months later, received a collections bill saying I owe $448.00 and it is past due. After receiving introductory CD, I received a Spanish I disk set. When I opened the package the invoice indicated that I had received the Spanish I cds, but the invoice did not indicate that I was being charged for the CDS or that further money was due. I called the collections to follow up and they indicate that it is correct that the invoice did not indicate that I was being charged. They claim that I had to actually open the entire package and look in a pocket folder to find out that I was being charged if I didn't return it. This is obviously a deceptive and misleading practice of charging customers without fully disclosing the amount I was being charged upon receipt of the product. Made several calls to them to try and negotiate a fair settlement price however they have been unresponsive numerous times, and the times that I actually got through to someone they claim that I am fully responsible for the terms of their contract, completely ignoring their deceptive business practices.Desired Settlement: If I was made aware I was being charged $448.00 during the time I could have returned the CDs, I would have returned them. I would like to return the CDs for a full refund however, I would be willing to settle the dispute for a lesser amount if they agree to the terms in writing and make sure my credit history is clean from this dispute, for example, $150.00.

Business

Response:

Review: The people on Customer Services are very rude. They dont listen nothing..is impossible to talk with that people.If you dont want the product you must to buy it...it is horrible.Desired Settlement: I want to return the product because I dont have money in this moment to pay that.

Business

Response:

Review: Internet Order, LLC has been calling my residence making threatening phone calls regarding collections. The product that they are calling about has been returned to the location on file. Both [redacted] and [redacted] at Internet Order have informed me that management has left for the day the three times I have called. They are rude, obnoxious, and do not belong in the customer service industry. The merchandise they claim was never returned was cancelled over the phone and mailed to them immediately. Merchandise that was sent to the house was NEVER requested by anyone in our household.Desired Settlement: We would like Internet Order, LLC to stop contacting us via mail and phone. The order that they mailed us without our request has been returned to them. When calling into their center ([redacted]) the management is never on staff if you have a complaint. We are disappointed in the way Internet Order conducts business and will ensure that anyone we know does the same. We would like all charges that they claim I owe to be removed from any billing platforms.

Business

Response:

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Review: I purchased a learn how to speak Spanish CD for $9.99 and I paid for it

on February 1 2013 I received a notice mailed to my home saying that i

need to pay $256.00 for a CD set that was mailed to my home and

they had tried to use the same credit card that I purchased the $9.99

CD wit, and they said the it was invalid that it was because I had cancelled that card since

I dint use it. so contact them and let them know that I didn't receive this and I didn't authorize

them to take take any thing off my credit card they told me that this was my mistake and I should have

read the fine print and I did agree to this payment. so at that point they told me that they would do an investigation

and I need to call them back on march 12 2013 so I did and they told me that they did an investigation and the post office told them they deviled a product and

said at this point I need to make a settlement of $195.00 or they was going to put this on my credit.

at this point I don't know what to do so I looked up the review with this company I see this is a cumin problem with them

so I just got off the phone with for a last time and I told them that this is what I would if they couldn't provide me with some proof

that I received this and that I authorized them to take this off my credit card then they are leaving me no choice but to contact the Revdex.com.

Please help

I have also induced the email of the confirmation of the purchase below

Thank you For Ordering From Stroll

Thank you for your interest in the Pimsleur Approach audio language learning series brought to you by Stroll. We look forward to meeting your language learning needs!

We here at Stroll have one mission: To bring our customers products containing powerful ideas capable of transforming their life and letting people who share our passion for learning and personal growth achieve extraordinary things.

About Your New Pimsleur Approach Course

To get the most of your Pimsleur Approach language lessons you'll need to listen to and participate with one thirty-minute lesson every day. We can't stress that enough. Don't skip ahead. Don't do two lessons a day. Don't move forward a lesson unless you can correctly participate with 80% of the lesson you're on.

It's that simple and it works!

Provided below are the details of your order. If you have any questions, please feel free to contact us. We can offer you support by e-mailing us at [email protected] or by calling, [redacted]. If you are located outside the United States, please dial +1 [redacted]. Our normal business hours are from 8:30 AM to 7:00 PM, Eastern Standard Time.

-The Pimsleur Approach Team at Stroll-

Here are the details of your order:

ORDER NUMBER: [redacted]

ORDER DATE: 9/15/2012 9:48:21 PM

ITEM DETAILS FOR THIS ORDER:

Quick & Simple - Spanish - CDs

Item: #[redacted]

Availability: This item usually ships on the next business day.

Quantity: 1

Price: $9.95

DISCOUNT:$0.00

TAX (PA only):$0.00

SHIPPING AMOUNT:$0.00

SHIPPING TYPE: U.S. Standard, 1-2 weeks

Please note: Orders will be shipped according to the latest availability in the order.

BILLING INFORMATION:

ORDER TOTAL: $9.95Desired Settlement: I would like them not to put this on my credit report

and show me in a letter at a zero balance with there company

Thank you for your time

Business

Response:

Review: I ordered a Basic Spanish CD for 9.95 in August 2013. In September/October I was in Costa Rica for an extended stay (6 weeks) and in November received a package from this company which I didn't order. When I double checked my credit card statement, I noticed unauthorized charges of $64.00 a month, beginning on October 25 from this company. When I called the toll free number noted on my credit card statement on December 2, 2012 they gave me instructions to return the unwanted package and stated I would no longer be charged and the prior charges would be credited to my account. On February 3, 2013 I scanned my credit card bill again and discovered the prior charges were not reversed and four months of $64 (totaling $256) had been charged to my account!

Again, I called the company and was told that they had sent me a package in September which was recorded as delivered so therefore my account was being charged $256. I claimed I was out of the country and unable to accept packages and demanded to speak with a supervisor. I was put on hold, after being told I would be transferred to a supervisor and was on hold for 45 minutes. Using a second line, I called the company back and was stalled and given the run around again . I proceeded to call again on another line, at which point after threatening legal action, was finally given a supervisor who claimed my credit card would be credited for the full amount and I would receive an email confirming everything she agreed to on the phone. My credit card has still not been credited and I have received no email or communication as promised. I intend to follow up the the Attorney General of PA regarding this complaint as well.Desired Settlement: To have $256 credited to my Credit card and be ensured no other unauthorized charges will occur.

Business

Response:

Review: In late November I ordered “quick and easy” Pimsleur Spanish Language discs guaranteed to have me (or my Christmas gifts) speaking Spanish in daysthey were advertised at “the amazing price of each.” I also ordered the same $CD in Mandarin ChineseThere was no mention of any other products on the tv ad I saw, or the email address I usedI got an email a few days later asking me to call ###-###-####I called Dec and was told there was some confusion about my order and was asked if I also want the “Quantum memory” program? I said definitely no, all I wanted were the $cd’sI subsequently received the Quantum memory program with a bill for $The Very fine print enclosed said that if I did not call call to get a “RMA number (whatever that is) to use with the return, there would be a 25% restocking fee (for an item I specifically said I did not want) I called Dec waited minutes and finally spoke to a customer service person named [redacted]She tried to sell me several other products and I emphasized I did not want any of themAt the end, she said, “so we will just send you the advanced Spanish program for $and nothing else”I then again emphasized that I did not want any further products from Stroll, Plmsleur, internet products LLC.m etc (they use several names)She said she understoodI sent the Quantum Memory back registered/return receipt for to Pimsleur Southampton Rd Philadelphia PA, Sat Jan I received yet another package from Pimsleurapproach.com, Southampton Rd PA It was mailed Dec 29, This one contains a Spanish Gold Course CDThere are no return instructuctions and it doesn’t even list a priceBut they have my credit card information!! I am sorry I answered the tv ad and really do not want to hear from Plmsleur again!! I never want to hear from Plmsleur or Internet products LLC or Stroll againI hope I will not be billed for any products that I did not order.Desired Settlement: I am sending back the Spanish Gold course and also hope that I will not be billed a 25% handling fee for a product I did not order and do not want because I did not call for a RMA number
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
February 11,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated January 31, 2014, concerning **[redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that **[redacted] first placed an order for our Pimsleur Quick & Simple
offer on December 1, He also opted to purchase our Words in a Hurry digital flashcards during this transaction
**[redacted] placed an order for two additional Quick & Simple courses on
December 14, He also inadvertently accepted the Quantum Memory trial
offer presented as a post-transaction offerPart of our Pimsleur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support
Your notice to
our Customer Service team dated January 31, 2014, indicates that **[redacted]
would like have his account be completely closed
Extensive review
of our database reflects the first point of contact initiated by **[redacted] occurred
during a recorded call to our Billing department on December 17, **
[redacted] called in regards to a verification request he received via email
During that recorded call, our representative located two separate accounts in
our system and explained the recent order was placed on hold as a security
measure
**[redacted]
confirmed he wished to receive all three Quick and Simple courses along with
the Words in a Hurry but did not
intend to order the Quantum Memory courseOur representative explained the
Quantum Memory course was already in transit and encouraged **[redacted] to try
the course**[redacted] was directed to call within days if he did not wish
to keep the item**[redacted] accepted this information and called our
Customer Service department again on December 23,
During that
second recorded call, our representative clearly explained all Program details
**[redacted] requested cancellation from the Program and return instructions
for the Quantum memory courseUnfortunately the previous representative did
not note that a duplicate account was present in the system, resulting in the
cancellation of the Program from one account and not the other
We regret to
hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we have
taken the following actions:
Our warehouse has received the Quantum Memory
return in addition to the unauthorized Spanish Gold Level returnDue
to the error, the return was accepted and a restocking fee was not
assessed
A refund for the amount of $has been
processed to the card on file ([redacted], ExpMay/2014) to
alleviate the cost of return shipping**[redacted] should allow two
business days for the refund to reflect on his billing statement
**[redacted]’ accounts have been merged in our
system and are completely closedHe will not receive additional
shipments or be billed further unless a new order is placed
I hope **
[redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Thu, Feb 13, at 7:AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: <[redacted]>
Date: Thu, Feb 13, at 6:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]
To: [email protected]
I appreciate your helpMaybe if enough people complain, they will clean up their act !I am glad the Revdex.com does not recommend this companyThank you for your helpI hope to never hear from them againSincerely .[redacted]
--
###-###-####

Review: The date I received a Free Trial Product from the website I automatically called the company to cancel the free trial so I may send it back to the companyThe company did not want to take the free trial back from me and instead sent me a Volume and is wanting me to pay $for the volume one that I already tried to return to them.Desired Settlement: I wish that the company is to contact me in order to take their free trial back where I do not have to pay a $fee or any feeThe products I wish to return are brand new and never been used
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
November 21,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated November 18, 2013, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that **[redacted] placed an order for our Pimsleur Quick & Simple
offer on July 12, Part of our Pimsleur Quick & Simple offer includes
entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administeredOur
average wait times in our call center are less than a half a minute and we
strive to deliver excellent customer support
Your
notice to our Customer Service team dated November 18, 2013, indicates that **
[redacted] would like have his account removed from our internal Collections
department and completely closed
Furthermore,
**[redacted] also states in the notice dated November 18, 2013, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase buttonEach and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive
review of our database reflects the first point of contact initiated by **
[redacted] occurred during a recorded call to our Customer Service department on August 14,
2013, regarding the Korean Level Gold course he receivedOur representative
clearly explained all Program details and offered a thirty day trial extension
along with a reminder call and email**[redacted] accepted this offerThe
representative that issued the trial extension is no longer employedWe regret
that he did not leave proper documentation for our administrative team to
follow up with **[redacted] as promised
Further
contact was not received on **[redacted]'s behalf until November 15, 2013, during
a recorded call to our Billing departmentOur representative reviewed all
Program details as well as the past-due balance associated with the Gold Level
coursePer company policy, our representative denied his request to return
Gold Level outside the designated trial period; offered an alternative
payment plan or $settlement; and informed **[redacted] that he could return
Gold Level **[redacted] stated he would like to call back on November 18, 2013,
to speak with a supervisorOur representative was unable to forward the Gold
Level instructions as **[redacted] did not provide an email address
We
regret to hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and accept the return
of Korean Gold Level in addition to Korean Gold Level To return the courses
he will need to write the Return Authorization Numbers on the outside of the
boxThe numbers are:
R - [redacted]
R
- [redacted]
·
We
will provide him with a pre-addressed, pre-paid UPS shipping label so that he
avoids all return shipping costsThe label will allow us to track the package
to ensure it is delivered properly and will be weighted for the return of both
Gold Level coursesIt will be emailed to the address provided in the notice,within one business dayHe should check both his inbox and his spam folder,
in case the email is filteredFor the pre-paid shipping, he can print the
label and tape it directly on the boxIt will arrive in a separate email from
INTERNET ORDER ([email protected]) with the subject: UPS Label DeliveryHe
should contact our Customer Service department if he is unable to locate the label
·
Upon
return of Korean Gold Levels and 2, the account will be completely closed and
we will consider the matter fully resolved
I
hope **[redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
From: Revdex.com of Metro DC and Eastern PA <[email protected]>
Date: Mon, Nov 18, at 4:PM
Subject: Fwd: (U) Complaint ID [redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, Nov 18, at 3:PM
Subject: (U) Complaint ID [redacted]
To: "[email protected]" <[email protected]>
Classification: UNCLASSIFIED//FOR OFFICIAL USE ONLY
To whomever it may concern,
I wish to also state that I received the Free Trial on August 14, on
that same day I called the company informing them I do not want their
productThey have this information on record
V/R,
[redacted], USA
Comm: ###-###-####
Personnel Cell: ###-###-####
Enterprise-S: dylan.j.[redacted][email protected]
Enterprise-N: dylan.j.[redacted][email protected]
"They climbed the cliffs of Normandy and prowled the jungle trails of Burma
They mastered the hills of Korea and waded through the rice paddies of
VietnamThey weathered the cold political climates of the 1970s and emerged
stronger than ever in the 1980s." -Special Operations
Classification: UNCLASSIFIED//FOR OFFICIAL USE ONLY

Review: I found an online advertisement for this product that was stating $10 for a language learning CD. I ordered it and received a 3 set CD program. A few weeks later the company sent me a case full of CD's. I thought it was odd and though, wow that is a lot of CD's for only $10. I though maybe it was a gift for purchasing my original order. I didn't even read the enclosed paper. About two months later, I received a letter in the mail for a $256 bill. I called the number and inquired about it. The costumer service rep told me that I was being charged for the additional CD's. I explained to her that I didn't order that and I don't want to pay for it. I even requested to send the items back to the company. She told me that it was a 30 day trial and since it was past the trial date that I have to pay for it. I began an argument that I didn't purchase or request it and that I shouldn't pay for something I don't want. She sent me the original website site advertisement, which had in very small print at the bottom of the page that a 30 day trial for the extra CD's would be sent. I had no idea as I wouldn't have read further for such agreement due to the fact that I only purchased from company for the original largely printed advertisement of the $10 CD offer. They were sneaky in placing that at the end of the page in small print and sending out items knowing that people are busy and most of us don't have time to look at the products until we have some free time.Desired Settlement: I want to return the items and not be charged for it. I haven't even used them. Plus I want everyone to know how shady this company is in doing business. When I order something, I expect to get what I ordered and not be "tricked" and forced to pay for something else they decide to send me. When you go to the store to buy a soda, they don't send you an extra one in the mail and then bill your for it do they. This is trickery and bad business. I am a combat veteran honorably discharged from service. I have put my life on the line for people like this to be able to do these things and I really don't appreciate it. When I went to war I did what I was suppose to do and I didn't place any trickery or false advertisement in doing so.

Business

Response:

Review: This company advertises language CD system for $9.95 that in itself isn't too bad. However, they then start to send and charge for additional CDs that weren't part of the order. I have emailed the company to ask for instructions on how to return the unordered product. I called my credit card company and cancelled the card that I used to make the original $9.95 order. After reading so many complaints about the scam the company is pulling on unsuspecting people, I am surprised that they are still allowed to operate. Luckily, my credit card was not charged for the unordered CDs. I have read where this company has charged upwards of $400+ to unsuspecting victims.Desired Settlement: I want to be able to return the unordered item and for the company to never make contact with me in the future once I am able to return the item.

Business

Response:

Review: On 3/27/2013 I saw a well done web advertisement to help me learn a new language by a Simon & Schuster company / PimsleurApproach.com alias 'Stroll'. They offered a Basic program for $9.95. I bought it. In the process of purchasing Stroll offered a Premium Upgrade for an additional $5.00. I bought it. I received an email thanking me for my order. I downloaded the program and it works.

A few weeks later, I received a package from Stroll that contains disks for the (what I thought was) the Basic (premium) Program I had ordered. I thought nothing of it. I received no email or any type of notification indicating that they had enrolled me into 'something else'.

On 7/5/2013 I received a notification that I was behind on payment(!). I called the company today to find out what they are talking about and to clear up any misunderstanding. I was notified that I had been given 30 to cancel (which had passed) and they now wanted payment for a package deal I had purchased. I indicated that I ordered not such deal, but the customer support person insisted that I must pay them. I offered to return the package that they sent to me and it was refused. Stroll is only interested in getting my money.

I asked what terms of the alleged agreement were and I was told that Stroll Learning Language was to receive 4 automatic payments of $68.50 for a total of $274.00.

I reviewed my bank statements and found in my June statement that Stroll had indeed fraudulently withdrawn $68.50 on 6/30/2013. Last week, I replaced my bank card because it was cracked (unrelated). Because that card was replaced, Stroll was unable to withdraw any more money (I am lucky).

1. At no time did I knowingly sign up for this expensive program.

2. I was given no notification that I had signed up for this expensive program.

3. I was never notified of any terms of payment to agree to.

4. I never signed any papers or agreed to anything other than a Basic Premium language program from Stroll.

4. I was never notified that payments (other than the basic program) were being taken by Stroll.

5. The customer support persons at Stroll are well versed in telling people that they owe money and had signed up for the program.

Please help me teach this company a lesson in legal rights.

Thank you. [redacted]Desired Settlement: 1. PimsleurApproach/Stroll needs to fully explain ALL charges and costs of any program they are representing to a customer (I never agreed to the program this company indicates).

2. If an agreement is made with a customer a full disclosure of costs and payment agreement must be presented to the customer (none was made to me).

3. This company should not make withdrawal funds from a customer credit card or account without proper authorization (none was ever given).

4. I want an apology for bothering me with this fraudulent activity.

5. I want my money back for funds taken and unwarranted ($68.50).

Business

Response:

Please see attached response.

Review: I received an advanced language course. I never opened the box and called the company immedietly to tell them I did not want the program. After trying to convince me to keep the course for 30 days free trial, [redacted] finally said I could send it back via media mail from my local post office and he gave me a RA number which I wrote on the unopened box.. I mailed the unopened package with the RA number written on the front of the box in black magic marker back to the address that was on the package from [redacted] Post Office two days after my initial contact with the company. They kept charging my credit card for four months in the amounts of $69..12 each for a total of $276.48 Each month I called them and each time they said they did not receive the package back. I sent it back to them as per their instructions.Desired Settlement: Refund of $276.48 charged to my charge card four months in a row in the amounts of $69.12 each

Business

Response:

Review: We ordered the $9.95 promotional deal of the Pimsleur Approach French edition on 5/14/14.

At first it was alright and we soon stopped the program and as it was only $10 we forgot about it.

But they kept on charging us and sending us more CD's.

We cancelled within 90 days and they were going to send us a box so we could return it.

We forgot about it again until November 23th, 2014 when we did a search on all the miscellaneous payment and found the payments were never stopped. We had spent $384 on something that we bought for $10 and had already asked for a refund, but never received the box for.

We called again only to find it had been beyond the 90 day limit and what's more is there were still payments to go on the boxes we received.

We tried getting a refund but were only able to stop the future payments. We went to the head supervisor who told us there was nothing she could do.

I understand that this is a "read the fine print" scenario but we did call before the return deadline and were assured the box was on it's way. Instead we continued to get charged. This cost me $374 more than I intended.Desired Settlement: Send the box to collect the CDs and refund our money.

Business

Response:

Review: I thought I was buying a 4 CD set of French language tapes for $9.95. I subsequently received a box of tapes, and more than a month later, a bill came for $128. I had no idea I was signing up for the whole series, and when I went back to look at the website, I could see why I didn't know. The language is very unclear. When I called to complain that I hadn't asked for the tapes, they refused to allow me to send back the unopened box and told me that my bill would be sent to collections. I went on line and found something called [redacted] Reports where others had reported the same complaint. The people at the company were completely unsympathetic, refused to discuss it, and told me it was my own fault. The tapes that I did look at, by the way, were infantile and silly. Not worth the money. But I at least took that chance voluntarily.Desired Settlement: I would like them to take back the unopened package of language tapes and expunge my bill.

Business

Response:

Review: I ordered one $9.95 Spanish CD. During the online purchase process, I checked the box that I only wanted the one CD and did not want the premier package. approximately two months after receiving the one $9.95 CD I suddenly started receiving additional CD's which I did not order or authorize to be charged on my credit card. I ended up paying an additional 272.00 dollars in CD's (all charged without authorization). I have made several attempts to contact the company and stop the CD's without success. In the meanwhile, my Credit Card expired and I intentionally did not renew the credit card to force them from changing my card. Since my last credit card purchase in July and my last phone call, I have not received any additional CD's. Saturday Sept 6, 2014 I received a letter demanding that I pay an additional $ 275.20. I do not owe this money...Desired Settlement: I want this company to remove my name from their records, stop sending me bills and CD's. This company refuses to send me a copy of my original online purchase where I checked the box. No on the premier package. I want this company to retract the demand for an additional $275.20.

Business

Response:

Review: I ordered a language CD online, one cd for approximately 9.97. They send me an email saying the will send me additional CD s. I email them back please do not send me additional CD s. They send them anyways. A couple month pass they send me a bill for $275.20. I call them, tell them I don't want these CD, I emailed the m not to send them and that I did not want them. They won't take them back. I got very irritated at this point. I told them I'm paying them for a product I asked not to be sent to me. They said they never got that email, I told them they are liars, I have a copy of the email.Desired Settlement: I want them to take these damn CD s back that I asked them not to send me and to stop trying to charge my [redacted] account.

Business

Response:

Review: Company advertises a language course for $9.95 then in fine print automatically signs the customer up for $256 worth of payments divided into four payments of $64. Nowhere in the purchase transaction does it mention this and once you receive one level, which is a charge of $256, the company will continue sending you levels and charging you an additional $256. Each pack of cd's that they advertise as $9.95 is actually $9.95 plus $256. Once the customer receives a level they cannot stop the four payments until they pay $256.

The advertising is extremely deceptive and insinuates to the customer that they are only getting charged $9.95 when it is actually 25x more expensive and they lock the customer into the purchase.

Lastly, they claim to teach people, including the FBI, a language within 10 days which is also not true.Desired Settlement: They claimed their product was only $9.95, I should have been charged this price not an additional $256.

If this is not possible, then I think they should be held responsible for CORRECTLY advertising that the $9.95 language course is actually $9.95 plus $256. The advertising on their website must be changed, there are numerous customer complaints all over the internet regarding this company and their malpractice.

Business

Response: